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    Caliber Collision

    4.0 (26 reviews)
    Closed 7:30 am - 5:30 pm
    Updated over 3 months ago

    Services - Caliber Collision

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

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    Absolutely incompetent. I got an estimate last week and dropped off my car today for repairs. After dropping my car off and returning home I got a call saying oops we don't have the right tools to do the repairs. No apologies, just a big FU. Had to Uber back to pick up my car and go through the whole process with the insurance company to find a competent shop. Huge waste of time, use them at your peril.

    Front view of completed repair

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    4 months ago

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    2 months ago

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    11 months ago

    Wonderful work. Service Manager was so friendly and helpful. Service was prompt. I would definitely recommend Caliber Collision of Columbia.

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    Caliber Collision

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    Awesome, friendly, and knowledgeable service! I highly recommend this company! You can trust them to take care of your vehicle!

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    5 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    3 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    Review Highlights - Caliber Collision

    I could not buff it out, so I took it back to Shah and he took care of the blemish, charged me nothing!

    Mentioned in 2 reviews

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    ACI Auto Collision

    ACI Auto Collision

    (9 reviews)

    I'm very grateful for Herzel and his crew and his sons. They did a super job. This is a family…read moreowned business. I knew H many years ago, and found he is still the same honest expertly guy as two decades ago. Damage to my German car from a deer strike did way more damage than met the eye including a bent frame. These guys went at it for as long as it took to make it 100% and they dealt incredibly well with my Geico insurance. I was less than enthused with Geico but they made the best of it and saved my car and save me a LOT of out-of-pocket expense. No one could ever tell it had work. Very happy to have it back!

    This is the side of my car that was BUFFED!! My 9 year old Honda Crosstour was recently in an…read moreaccident. While it was at ACI, we had them repaint my bumper (not in the accident) and try to buff out 9-years worth of scratches on the unaffected side of the car. To say I am impressed and pleased would be an understatement. I LOVE MY CAR ALL OVER AGAIN!!! The work they did was spectacular! In all honesty, when we first saw the car, it didn't look as nice as this. I was a bit disappointed they couldn't get out more of my scratches by buffing it. Shalom was amazing! He and Hertzl didn't want me leaving disappointed. So, in 90 short minutes, they took out the water sander and buffer and had another go at it. Their dedication to our satisfaction is impressive. I highly recommend this business for body work. In fact, they did such a good job with my car, we're bringing in my son's car for some mechanical work. Because we already have a reliable mechanic, I normally wouldn't have rolled the dice on their automotive skills. After they put my beauty back together, I'd trust them with any car work.

    Columbia Auto Collision Center - I had every right to worry because the compressor they used died immediately and I needed to get a rental car for my trip.

    Columbia Auto Collision Center

    (88 reviews)

    I had a great experience here! They were super friendly from the time that I called, and were able…read moreto get me in to look at my car, tell me what I needed, and set up the appointment for my repairs within the next couple days. I had been having an issue with my car for over a year! And Mr. Eddie was able to fix it in one afternoon. Upon further inspection it did cost more than the initial quote, but I wasnt surprised with a years worth of damage. Also he called and confirmed and let me know before he started working on my bar. Also, Eddie gives out candy bars! I will be coming here should I need any other services done in the future.

    TLDR; Eddie was highly unprofessional during this process, ignoring my concerns and making light of…read morethe situation. Screenshots attached. I needed a compressor replaced and needed it quickly as I'm active duty Army and was on leave the next week to drive my family down to South Carolina. Despite multiple promises over 4 days that my car would be ready in time, it was not. I had to spend a lot of money on a rental vehicle and my car now has problems it didn't have before. On 10 July I called CACC to say my A/C was blowing hot air. Eddie said to head over and I'd be seen right away. The address on Yelp was incorrect (it was their old address 15 mins away). When I made it to the right building they acted like it was weird to get a walk in, they didn't know how much an estimate costs and seemed not to know what to do with me. I should've left then and I'll regret not doing so forever. I said I needed to be seen immediately because I'm going out of town soon, so if they didn't have time I would need to go somewhere else. This is the first time they lied to me. The receptionist kept telling me the mechanics couldn't figure out what was wrong. This went on for two hours. Finally she says I need a new compressor (it wasn't getting any power)- that is the very first thing you would look at for a broken A/C so that tells me they were lying to me that they were looking at it just to keep me in the shop. She promises they can get the part the next morning and have it ready for me by late 11 July. After some back and forth she offered to let me take one of their vehicles for the day, but when I got inside it was filled with trash, loose change, and the dash light was on. I gave the keys back right away. Every day for the next 4 days they told me it would be ready the next day. Continued lies about OTHER issues with the vehicle, but none of them were well-explained even when I asked for specifics. Eddie would say vague things, "there's a hose issue; there's blockages; it's dirty" but when I asked exactly what was being done he would say not to worry and blow my questions off. I am fully confident they did not touch my car and were lying to keep pushing off working on it. For the 6 days they had my car it equaled 4.5 hours of labor. No other work is listed except for replacing the compressor and refrigerant. I pick the car up on 15 July. A/C is slow but turns on. By the next day it died completely again. Eddie says I can't take it to his shop because it's conveniently under construction. I'm sent to a different mechanic who tells me the compressor is completely dead and he sees no other work having been done. I tell Eddie this and do not get an answer until I push him for a resolution. I am forced to bring my car back and have to shell out the money for a rental car to drive the 8 hours down to South Carolina and back. I sent Eddie the cost of the rental car but he did not try to compensate. Eddie blames whatever he got the part from for being a dud. I see on Google Reviews that a prior employee accused him of using bad parts to cut costs, I'd say this supports that accusation. When I show up to drop my car off the second time, directly before picking up a rental and driving 8 hours (now losing a day off my trip because Eddie ignored me the day before), the office is locked. They knew when I was coming. Luckily a mechanic came out another door and took my keys when I explained. I picked my car up for the second time on 22 July. Eddie is not there. Receptionist Debbie says the mechanics mentioned something about a loose wiring harness but she drove it around for a while and it "seems fine". I said you can't tell me there's a problem maybe but you don't know what it is and you didn't notice anything as a non-mechanic. She says the wiring harness was why it didn't work last time- I explained to her I know that isn't true because the OTHER mechanic I went to couldn't even get it to accept power while grounded, so there's another lie. Lo and behold, my car now has wiring issues every time I turn it on, with the Lane Keeping System malfunctioning at start up. I absolutely refuse to bring my car back to this shop and will be paying even more to have someone else fix it. I don't lie, I don't need to, so the owner can say what he wants to this review but it only reinforces the unprofessional from this business.

    Caliber Collision - bodyshops - Updated May 2026

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