I got there 5 min before 4pm on a Friday for a quick estimate on a fender bender. The guy was standing outside talking to a food truck guy. When I went inside there were 2 more employees just standing. I asked for a quote, they close at 5:30pm that day btw. Guy asked me if I have an appointment? I told him it's just a small fender (touched) bumper. Can you take a look ? He said without appointment they can't. I didn't even say anything besides looking disappointed. Went across the street, the owner got me seen in 10 min. This is the difference between customer service. When you have 3 Autobody shops close to each other and 3 employees of Caliber just standing, you lose business. Would not recommend. read more

Awesome shop. Honestly cannot discuss the actual quality of the work -- I'll have to assess that in a year. But their customer service is outstanding. Sam was great. Communicative. Explained the entire process throughout. And on and on. For future insurance claims (will probably have some unfortunately) I'll definitely return here. read more

Called the Columbia Caliber Collision location around 8:00 AM on Friday, March 13 to drop my vehicle off for repairs. Andrew told me his manager instructed staff not to allow USAA customers to drop vehicles off on Fridays because USAA won't cover the rental car and that it was a new policy from "higher up." Knowing my policy, I told him I'd simply pay for the rental myself. He immediately changed the story and said they were actually booked for the day. I later confirmed with USAA that no such policy exists. If the shop was booked, that should have been the honest answer from the start instead of giving false information about insurance coverage. Misleading customers to avoid service is unacceptable and reflects poorly on the professionalism of this location. read more

Wonderful work. Service Manager was so friendly and helpful. Service was prompt. I would definitely recommend Caliber Collision of Columbia.

Absolutely incompetent. I got an estimate last week and dropped off my car today for repairs. After dropping my car off and returning home I got a call saying oops we don't have the right tools to do the repairs. No apologies, just a big FU. Had to Uber back to pick up my car and go through the whole process with the insurance company to find a competent shop. Huge waste of time, use them at your peril. read more

Caliber Collision - Body Shops Near Me - Columbia, Maryland

The repair of my vehicle after the collision went smoothly. Nicole at the Kent Island location was fantastic notifying and updating me every step of the way! excellent ambassador for Caliber Collision! the pickup went equally smoothly and, to my surprise - the color match was bated than I imagined!!! kudos to the technicians! Highly recommend and so very thankful of the craftsmanship and professionalism! Way to Go Team KI!! thanks - VW-Jetta mom read more

2 stars were given due to the circumstances I've endured. On 1/8, I dropped off my vehicle for repairs due to a rear-end collision I was in. I was told it'll be ready the same friday on the 10th, it ended up being extended until Friday the 17th, supposedly. So, I went ahead and scheduled appointments for the week of the 13th. On tuesday morning 1/14 at 9am, I received a text saying the car was still being worked on and it'll be ready the 17th. 2 hours later, I received a call stating the car is ready, I let them know that due to not being updated, the car would not be able to picked up until the 17th as promised, which I also spoke with the insurance company who didn't seem to be happy that I needed the extension. Fast forward to the 17th, I pick up the vehicle where they tell me they kept my vehicle running because they had to jump start it. On Sat 1/18, My steering wheel magically stops working, which was fine when I gave them the vehicle. On sunday 1/19, all 4 tires were intentionally emptied which was full when I gave them the vehicle. The 2 stars were for the fixed bumper, but they deserve no more after the trouble my vehicle is happening after leaving their shop. I will be calling on Tuesday to complain. read more

Awesome, friendly, and knowledgeable service! I highly recommend this company! You can trust them to take care of your vehicle!

I had my Mazda CX-5 tailgate repaired at the Columbia, MD location. My service advisor was Shah Davoudpour and he was great. Then, half a year later I noticed a blemish in the center of my hood that was making me nutso! it was totally unrelated to anything prior. I could not buff it out, so I took it back to Shah and he took care of the blemish, charged me nothing! I feel very comfortable as a "mouthpiece" for Caliber in Columbia, MD! Thank you Shah! read more

Caliber Collision came highly recommend to me from my insurance company. Usually, I'm a little skeptical when it comes to partnerships like that, and prefer to go with someone of my own choice, but I was pleasantly surprised with Caliber! The staff are so friendly and helpful, and their office is surprisingly nice, complete with a coffee bar and old fashioned popcorn cart. The seating area is roomy and comfortable, and more importantly, clean. They spent a long time with me going over my quote and what can be done, and I'm excited to see the results when I take my car in. read more

Highly recommend this body shop! Choosing a shop is always a challenge and awkward experience because you never know what to expect in the end, especially when placing your vehicle in the shop with the expectation of having it being restored back to its original state. I can't express to you how professional Caliber is! The first phone call on the phone they made me feel at ease, dropping my car off I had a great conversation with Pouya, he was really friendly and so down to earth! Nobody wants to get in an accident, but IF you do and need a body shop I highly recommend Caliber. read more

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I had an excellent experience with Caliber Collision. Even though my car ended up being totaled the people who work there made my experience 'less painful'. Joan is the front desk and face of this business. I just loved her bright disposition and friendly attitude. Great customer service skills which is very rare in this day. Probably should give her a raise so no one comes in a swoops her away. Gordon called me on the phone and let me know where they were in the process with the insurance co. (I really appreciated that call). Thanks for everything you guys did. read more

The level of service I received from Caliber Collision was beyond 5 stars. Samantha, Pete and James kept me up to date every step of the way. The repair was done two days early and on top of the at, my car was detailed like NEW! I hope to never have to go through another accident, but if I do, I am definitely taking my car to Caliber Collision for repair and you should too! read more

I had used Caliber once before for an insurance claim with an originally good experience. I recently returned to them for a repair on another car. My more recent experience was horrible. I had called early in the day to let them know I was going to drop my car the day prior to my scheduled service. After having to park several lots away, I informed their person at the front desk that I was dropping my car for service the next day. She asked me if I saw any parking space out front as though I should not even attempt a drop off the day before. I had previously informed the individual developing my estimate of the primary repairs I wanted performed. As it turned out, they completely failed to perform the entire repair, and made no attempt at following up. This was a terrible experience overall. read more

Got cosmetic work done on my car after a fender bender and my door looks as good as new. The guy the repaired my car was also very friendly and even helped me reinstall my kids' car seats back into the car. read more

I highly recommend Caliber Collision. Molly, the front desk person was my first encounter; she greeted me with a smile on her face and was very professional and friendly. They went over exactly what they would do and gave me a written quote for the work. Crews was the gentleman that did the work on my car and he was very transparent and communicated with me very well. He went above and beyond what he needed to. Crews and the rest of the staff at Caliber Collision are true assets and exemplifies excellent customer service! My car was ready when they said it would be and when I went to pick it up I found the work exceeded my expectations. I will recommend Caliber Collision to friends and family! read more

Took my car in for a minor repair due to a fender bender. They were able to schedule me very quickly and they completed the job quickly as well. Very happy with their work and they left my car spotless! They also worked with my insurance, which was a huge plus. read more

Customer service is on point at this location Joan and Matt took excellent care of my Hyundai genesis coupe with an exceptionally fast turn around time and the car looks just as beautiful as the day I pulled it off the lot! I wanted to thank the team at this location for taking such good care of my baby in my time of need. I am very satisfied for the quality of work they put out as well as getting the car back to me in a timely manner. Overall experience 10/10 definitely will be returning! read more

Excellent service! I had an accident a few weeks ago. My car had to be towed to Caliber Collision on 31 March 2023. Shah, my service provider, called me on the following Monday to let me know that they would be taking care of my car. He kept in constant contact, keeping me abreast of the status of my car. He was also very attentive in listening to me about things that were a problem with the car after the accident. He stayed in touch with the insurance company in a timely manner to not delay the returning of my car. I was able to get my car back in two weeks! We don't plan to have accidents, but it is certainly nice to have such pleasant and professional people to deal with to address all your concerns in an empathetic manner. No one plans an accident, but it is certainly wonderful to get someone who cares about your car and you. Highly recommend them. Shah was very good and competent to deal with! read more

I have used these folks several times over the years, and they are always professional, courteous, efficient, and kind. I feel like I feel when I take my family members to a long-serving doctor. I trust them to put my car back together and in better shape than it was before. Pete and Sary, and all the staff, always make me feel welcome and valuable, and I wouldn't hesitate to recommend them to anyone who needs body work for their cars. They are a great value, both in terms of economy, and in terms of the quality of their work. read more

There's a new shop in town, and good reason to embrace it. Not just friendly, they've got the skills to produce high quality work with excellent painting and finishing. Never thought a national chain would get into this critically difficult to please work, and to set up shop with an experienced crew right from the word go. They talk a good game... and deliver it! Sure they're connected to the big insurance companies, but they work for your personalized interest. CALIBER ranks pretty high on my list, and I'm glad I tried them. read more

My usual auto repair shop referred me here for repair of a side view mirror and I am so glad they did! They were able to take a look at my vehicle right away and were able to come up with a creative fix and had me on my way in just a few minutes! Everyone was professional and friendly and took the time to explain things. I wouldn't hesitate to bring my car back for any body work in the future! read more

Brandon was my service advisor. He saved me a ton of money on a broken right side passenger mirror on our SUV. Everyone here is extremely professional and as a woman I felt as though they took me seriously and did not rip me off. I would wholeheartedly recommend them and especially Brandon Campbell to take care of you. I am grateful that Caliber Collision took the time and were extremely professional throughout all of my process. read more

I can't say enough about this business. It is great, wonderful, and beyond. These folks work hard, and they deliver a PERFECT vehicle. I was in an accident where my car was parked, and someone crashed into it. From the moment KJ Johnson received my car, he went above and beyond to call me and stay in contact. THIS MEANS SOMETHING. He delivered my car a week early! It looks great, and I can't thank this place enough. I have talked this place up, a thousand times at work. I have NEVER, ever seen folks who really care about what they do as much as these people. I can't remember everyone, but this shop is THE BEST THERE IS. read more

This was my family's second time using Caliber Collision. We were fully satisfied with the first time and the repairs have remained flawless 2 years later. The estimate for my car was shorter than I expected and then they had it complete in half their estimate. I received daily reports on the progress. It looks better than before the accident. If any of our cars need body work in the future Caliber Collision will be my only option! read more

Three times I tried to schedule a quote. I first filled out the online form no response. Then I tried online chat which suggested i call the shop. Third I called the shop and told them that no one has responded. They told me the online form talks up to 48 hours because it goes to corporate I told them it's been 5 days. She then told me she would get back to me A week later I am still waiting needless to say I went to another place which took me right away read more

At first they seemed very confident in their work and made it convincing that they will take care of you. When I finally pick up my vehicle there were multiple issues that were brought to my attention especially issues that were not there in the first place likely from carelessness. The attention to detail is nowhere near professional as the website claims to be and things like this should be quality checked to the highest of standard and not just "ok". Created a list to hopefully have these issues that I brought up fixed and looked over. Brought the vehicle back for them to do so and they failed to attend to all the issues and got to the point were I didn't want to deal with them anymore. Overall my experience was poor due to the lack of quality and craftsmanship such as overspray, paint drip, pure laziness (i.e. didn't even take off the handles to repaint them and it was rough textured; brought it back and all they did was sand it/buff/polish probably while it's still on the car) Hopefully your experience won't be as difficult as mine was. read more

Took my car here after an accident involving my car where insurance paid for the repairs. When I picked my car up, the seat, door and carpet were soaking wet because some special person left my windows open. I had to take my car back to this place 4 different times due to faulty repairs. The first time, my headlight was out. I contacted the manager to notify him of this issue and he was very dismissive stating it had nothing to do with the accident because nothing was repaired in that area. Every time I spoke with the manager he was condescending and threatened to charge me a diagnostic fee if the things wrong with my car were not their fault. And of course it was their fault. Someone forgot to put the bulb back in. Some one ripped my drivers seat. There were still marks from the impact on the car. Fenders came half way off and were placed on my red tape. After having my car damaged beyond what was created by the accident, I contacted corporate and had to take my car to a different location. They ripped my seat beyond repair and after suggesting I obtain legal representation, all of a sudden they were able to get me a new seat. I took my car in on August 3. I was in a rental until November. I was treated horribly by the front desk girl at this location( black female with tattoos and facial piercings) and the manager. I will never use this company again. I wasted time I cannot get back on this entire ordeal. read more

Honest place! My bumper cover wasn't flush with the car & getting worse as time went on. I wasn't in an accident and couldn't figure out what was going on. My mechanic recommended Caliber so I went there. The manager looked at my car, took the time to explain how it happened (the year/model low to the ground & I was unknowingly parking too close to the curb, pushing the car up just a little & over time dislodging the bumper cover). Not only did he fix it he showed me how to fix it if it happens again (it was a nothing fix-he just pushed the bumper cover back in place). The cost to me was absolutely nothing. He could have charged for his time, I know nothing about auto body repair & was ready to pay & when I asked why no charge, he said they're not in the auto business, they're in the customer service business. After that experience I believe him and if I need a body shop they have me as a customer! read more