Frank and the team did a great job, paint match and work was exceptional and timely! My Jaguar thanks you! read more

brought my car in for a simple repair that was completed in 5 minutes. When they presented the bill it showed 2.1 hours labor @ $77/hr. I asked them to explain the discrepancy and all they would say was "that's what the book calls for" I asked why they would charge 2.1 hours for a 5 minute job and not refund some of that obvious overcharge and he said "why would we do that?" It seems there is a disconnect between "the book" hours and reality, and these people can't seem to understand it. In the future I will take my business elsewhere read more

I went here because I ran over something and the rubber undercarriage shield on my front passenger side was damaged and came loose. I was clearly panicked and anyone could see I was desperate and could beeasily taken advantage of. The technician took a look at it and gave me an estimate for a replacement. He was honest and said it was not an emergency and it would most likely be cheaper at the dealership. I said I would rather go with their services instead of the dealership. He wanted me to be safe, so he said his mechanic could take off the part so it would not be loose and dragging on the road. Five minutes later, he came back and said the were able to reattach it easily and there was NO CHARGE! read more

Caliber Collision - Before - Body Shops Near Me - Chandler, Arizona

Highly recommended for service here My vehicle looks brand new again! In fact, it looks better than it did before. I put my trust in caliber! Frank is the best. I highly recommend you see him and he did an amazing job. Give this man a raise. And he's awesome, professional and very efficient. With caliber expert attention to detail, my vehicle was fixed and they made the whole process of the accident go by very smooth. They were understanding and thorough. And they also did a great job at tackling all of the automobile Automotive issues I had with my vehicle, including the wheel alignment which I had expressed a lot of concerns. So they took into a factor all of my issues and they fixed it. This caliber is located off of **Arizona Avenue in Chandler, Arizona. Frank is the man who helped to save my vehicle. This location is based off of a review I had with the State Farm accident. read more

We have used Caliber Collision in Chandler on Arizona Avenue several times through the years. Wendy in the front desk and Arthur the quote specialist are very easy to work with. They are very responsive and great with follow ups. We had a rear bumper issue after full repair. They took the time to troubleshoot it and ordered several fenders to fix our Honda Odyssey. I also took my Honda Civic for a passenger door repairs and am very satisfied with that work they did as well. They have great customer service and highly recommend them. They worked with my insurance company with ease. Very welcoming employees. read more

This team was amazing! They informed me of my repair progression a few times a week. Very friendly. I would use them again.

I unfortunately had a bad couple months vehicle wise, I took my car into Caliber Collision because of a recommendation. Derek Pierce was my service representative and he was amazing. He emailed me and texted me daily or quite frequently. (The one star rating is due to the management and overall experience I personally had, DP was great and this is no reflection on him.) The manager at this shop was the most inconsiderate and rude person I have ever spoke with. Every issue with my car he had an excuse for. I'm posting pictures below because it's unacceptable and completely unprofessional the way he treated me. This is how I got my car back from Caliber Collision. Please Read this next part: All of my complaints were invalid and I was wrong about everything on my car. He made me drive home while my grandfather was passing away on a Friday afternoon then brought the car back incomplete, and then told me I am being the problem. Corporate thinks otherwise, skip the trouble this place sucks and the management does more. read more

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From start to finish, this experience with Caliber was amazing! The staff was approachable, communicative and thorough! My car was completed ahead of schedule, and was returned to me in pristine condition (even detailed). We will be referring anyone who needs vehicle work done to Caliber Collision on AZ Ave! read more

Their estimate specified 5 days for work; they took 16!!!!! They unilaterally omitted work I'd specifically asked to be done without notifying me and then lied to me about the change in scope of work. I will NEVER utilize their services again nor would I recommend them to anyone for anything! The work they did do was fine but I found their honesty lacking. read more

Had an issue with the Queen Creek and Chandler branches. The VP - Bruce Dennis, the regional manager - Mike West, and Gilbert General manager - Mike West, went well above and beyond to help me with my vehicle. They treated me with such professionalism & respect, I contacted USAA Insurance and said to refer more business to the Gilbert Caliber as often as they can. These guys not only resolved any issues, they answered all my questions, and now have a customer for LIFE!!! I'D give them 10 STARS if I could. read more

Great service quality work ,the staff was more than helpful, even took care of my rental return, plus they finished the repair earlier than expected The car after their repair seems to ride more smoothly after the wheel alignment,good job all around read more

Arthur, Wendy and the entire team at Caliber are fantastic! Such nice people, they kept my updated, and my care is BEAUTIFUL! It actually might be prettier than it was before the accident. ;) read more

I had my car repaired there a couple of years ago. The service and customer service was great. Today I stopped and asked them to check a noise under the front of my car. There was something under the front bumper that was hanging loose. They put a couple of clips on it to secure it and sent me on my way. Thanks so much for all your help. I will always use them for any body repair or collision repair. read more

We contacted Wendi at Caliber Collision to setup our insurance and delivery date to start our repairs. We delivered the car to Caliber and Wendi got us organized to begin repairs, that's when Rich took over and kept us informed all the way until it was completed. They were a great team and made us feel good and happy as we left. read more

So happy! Caliber really delivered a great experience. They are professional experts that really care about your vehicle and the entire repair process. They make everything easy for the customer. My car was returned to me in perfect condition. Highly recommend! read more

Repair estimate was spot-on. Work completed several days ahead of schedule. No surprises. Highly recommended!

Wow I just came in no appointment and they took care of me right away. It was a small thing but they took care of me like I was a regular customer. The staff is friendly. Derek Pierce ask for him he cares about people. Next time I have a autobody issue I know where to go. read more

I can't say enough great things about Caliber Collision. Their staff was amazing. Excellent service and excellent care of my vehicle. It was quick, easy and painless. Very convenient for a busy mom. They arranged everything with my insurance and rental car and even detailed my car which was such a nice surprise. They are THE BEST read more

Took longer than they first told me, but they did an absolutely fantastic job with my car, {side swept by an uninsured motorist driving with an expired license also.} Thank you Brandon and Caliber for the great job making my car look the same as when I first drove it off the show room floor two years ago. read more

Can't say enough good things about our experience at Caliber. We had a scraped up bumper that needed repaired and painted through an insurance claim. Caliber made a reasonable offer to also repaint some other scrapes on the bumper not related to the claim for a small additional cost. Totally worth it. The repair time took the quoted time and Rich was very proactive with updates throughout the week. I always knew what was going on with the work and even got text status updates too. A day after we got home an odd thing happened where some of the paint peeled off. We called Caliber and they immediately made room in their very busy schedule to fix it and even got us a rental car. I was so impressed how quickly they got us in, their incredibly high level of service and immediate accountability to fix the work. You can't go wrong with this team! Thanks Rich and Wendy! read more

Derek and the team @ caliber collision are very professional and kind. I took my car there after getting rear ended. They kept me informed on the progress w updates everyday. The quality of work they do is amazing. I highly recommend them if ever in need of a body shop. read more

My daughters car was in an accident. There was so much wrong with this experience I don't know where to start. I will bulletpoint the highlights. *poor communication - did not receive ONE phone call with an update and car was at shop for a month (was told it would be 4-5 day repair) *was asked to pay for brand name parts out of pocket because was told my insurance company was giving them cheap parts-I'm so glad I refused to do this ( this shop is obviously so untrustworthy and we would have had NO proof of which parts were used *extremely rude customer service including the owner. *told car was washed twice and picked it up and it was so dusty we could write our name on it visibly *and last but not least. 600 miles additional on our odometer when we picked up the car w NO explanation. read more

Great team/ excellent work, between My Initial contact with Danny Plessinger at the Frederick Colorado Location to the final work being performed by Brandon Kennedy at the Arizona Ave Location in Arizona these guys were GREAT! I damaged my bumper tailgate, and as a "do it yourself" guy I procured the tailgate and the bumper and all the little parts myself, needed someone reputable to paint my Baby, a 2013 Toyota Tacoma...they did a superb job ! I would highly recommend them to anyone! The Mcfly Mobile is back on the road...and where we are going we "dont really need roads"...hahaha thanks again folks! read more

Caliber Collision - Body Shops Near Me - Chandler, Arizona

I had the opportunity of having Rich as the estimator on my Toyota Corolla and the communication was excellent! The only reason I gave 4 stars instead of 5 was because upon dropping my car off he asked my boyfriend to sign the paperwork needed other than that all my questions were answered in a timely manner! Now my car looks brand new, I'm so glad the whole process was so easy and painless, I'll definitely be recommending them in the future! read more

Had a heartfelt experience at Caliber Collision with Rich Zachman he helped me with my car troubles and treated me like family I highly recommend this collision shop I'm very happy! read more

so few things one they did an awesome job with fixing my car. but i think your security cameras are not working. My vehicle was there for few days and i have my go pro camera inside took a picture of young lady with dark hair going through my glove box and back seat didnt know if she is a worker or with someone that works there lil concerned read more

I have taken my 2002 SUV to Caliber Collision in Chandler in 2 separate incidents. Both repairs were excellent. We came across Caliber via our insurance company in the first incident. Costs were not much of the concern for me as it was covered by my insurance. Nevertheless, they did the job well in a reasonable time frame. Recently, my vehicle hit a post in a public lot. There was no second or third party involved and there was no damage to the post. However, I need a new front bumper. Based on my first experience with Caliber, I decided to let them do the work. I decided not to involve my insurance company. To my pleasant surprise, they were able to replace my bumper with a very reasonable cost and again they were able to deliver my vehicle within a reasonable timeframe. The job performed was excellent. It added a new life to my old SUV. Rich Zachman was my service advisor. He was a wonderful person to work with. I highly recommend this place for auto body works. read more

THESE ARE YOUR PEOPLE!! Look no further. If I could give them 1000 stars I would! My car was hit by my neighbor while in my parking spot. I decided to look some places up on Google and then drove over to get an estimate. Rich greeted me as If I were family! Super friendly and kind. He stated that usually you need an appointment, but no worries he had time. He gave me the estimate and then I found out the insurance company works directly with them. Win for me. As soon as I got the claim number they reached out and helped me get set up for the repairs. Wendi is amazing also. She is so nice and easy to talk to. She arranged for me to drop off the car and even had enterprise there to pick me up to get my rental. I literally did nothing and had no concerns the entire time. It only took them 4 days to have my car ready and i had updates the entire time via text. Durning that time rich even called me to let me pick out my hubcaps. I was super impressed that he cared about what I wanted. Rich called me when my car was ready, I drove there and left the rental! They handled everything and made the process a breeze! Rich even helped me fix the child lock on my back passage door that hasn't worked since I bought the car! Talk about above an beyond! They offered me coffee and bagels. Not to mention my car looked better than before if that's even possible. The paint was thee exact match! They are really fantastic! I could hang with them all day joking around and talking about our families and my car. Seriously I can't thank you guys enough! Rich, Wendi and everyone at Caliber Collision I thank you! read more

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After my accident, my car was towed to a tow yard where Wendi went above and beyond to help me get it released. I talked with her every day for about a week (because we were having trouble getting my car out of the place it was at), she was so personable, kind and helpful!!! I never hesitated to call because I knew that she would answer and help me get some answers! Once my car finally got to Caliber, Rich helped me understand what was happening and kept me up to date on everything that was going on! Throughout it all, he was attentive, honest and available when I needed him. Beginning to end, my experience was superb. I could not recommend this location enough, Wendi and Rich are great! read more

Derrick and team were very professional and communicative every step of the way. My repairs were excellent and the paint job beyond my expectations. read more

I just picked up my car from Caliber Collision in Chandler and rushed to write this review. The work they did on my car is exquisite and detailed. I am beyond happy with the result. Everyone in the office is so friendly and made my experience a good one. The manager was outstanding about calling me with issues and providing the solutions. The manager explained things to me in detail so that I could make informed decisions and know what was done to my vehicle. I also love the text updates throughout the process to provide updates. They had my car done 5 days before the due date as well! I'm standing behind them after doing business with them. read more

We have used Chandler Auto Body for at least 18 years now and they have always been very easy to work with. They take excellent care of our vehicles and treat our vehicles as if they were their own. Not many body shops can say the same. It's nice to know that when we drop off a vehicle it will be in good hands and the vehicle will be completed when they say it will. Thank you Rick for your great workmanship! We highly recommend you to all friends and family. Sincerely Tim & Cathy Carter read more

We brought our vehicle here after it was rear ended. This shop was chosen by the other driver's insurance. They did not do an in depth analysis of damage on the car. They replaced the rear bumper. Upon getting the car back the trunk was not working. They refused to fix it because they said issue was not caused by the accident. The trunk mechanism was working fine up until the accident, which would make any logical person assume that damage was done during the accident or during the bumper repair. The shop refuses to fix the trunk or take any ownership of the issue. read more

EXCELLENT SERVICE and JOB DONE RIGHT. I took our daugther's car that had been keyed in to be repaired. RICH was great. He gave us an estimate and time frame for repair. The car was finished on the day promised and looked great. The entire staff there is awesome. read more

Friendly staff, quality work, great price! My girlfriend needed some minor work done on her Honda Civic rear bumper. After visiting 4-5 certified shops around the Chandler area we decided on Chandler Auto Body. One reason we chose them was the staff. Rick was straightforward, confident and friendly to work with. It's sad to say he was one of the few people who treated us with respect, without trying to pull anything over on us or belittle us for being younger. They also had the best prices around for performing quality work without taking shortcuts on the repair. When we picked up the car it was cleaned, repaired and backed in waiting for us. The work was flawless and we couldn't be happier. Overall great experience. There's a reason to support local business and you can definitely tell the difference compared to the big named competition. UPDATE: I was recently in an accident and had Rick and his team fix up my car too. I was nothing short of impressed by their work, again! I've added before/after pictures of both cars. read more

Caliber Collision - Before and after, incredible work! - Body Shops Near Me - Chandler, Arizona

I wrote a review of this place over a year ago and now it's gone. So, here it is again. Be very careful taking your car here. My experience was not good. The owner is rude and caustic and does not value customers. My car was taken in for an accident in May of 2017 and it's September 2017 and I'm still waiting for one small part to be fixed---he has more excuses than I want to hear. They replaced a door and mirror--the mirror just fell off. They won't fix or replace it even though I was told their work had a lifetime guarantee. That was $500 I hadn't planned on paying for out of pocket. They painted the passenger door and left a a drippy-glop of paint. (I had another body shop fix it.) Their paint didn't match the rest of the car, so in certain light, the difference was glaring. They had an excuse for that too. I have no idea how this man stays in business. Beware. They promised my car would be done this week, then next week, then the next week. You get my point. Be careful. I would only use them for a quote if your insurance company required you gather several quotes. Good luck. You've been warned. If the owner reads this, I guarantee I'll never get my bumper tow plate painted and installed. Update on the tow plate: I had to nag them until I finally got it. (And by the way, they claimed they lost the first one; a new one had to be ordered---more delay.) When I went there to get it, the owner couldn't find it at first. That took a while and yep, the paint on the tow plate didn't match the bumper. When I picked up my car, the owner would not accept my debit card for the deductible. He said I needed cash or a cashier's check. Even though he ran my card and it was approved, he changed his mind, making it very difficult for me to finally get my car after more than six weeks in his shop. I believe he was being purposely punitive, just to prove he was in control. That is not good customer service. He pulled the same thing with the check from the insurance company. He wouldn't release the car until the check cleared the bank. Again, either being punitive or had very tight cash flow. Another delay in getting my car back. Life is way too good to put up with this unsavory temperament. I just read a few of the new 5-star reviews of this place. They're either fake or there's a new owner. BTW, the owner responded below. He is from left field. The guy can't be honest for a minute. read more

Great service. I have had body work done at other shops but CAB is my new favorite. My car looks like new. CAB cleaned my car inside and out. They went above and beyond. Enterprise was not picking me up and they offered to drive me there. Communication was excellent. read more

I knew they were incompetent from the very moment he looked at my car. Another shop scratched up my Tesla while applying paint protection film, and to fix it they wanted to take it here. Some doofus (the owner I think) came out front and told me that the scratches in parts of the paint were mold release lines. Nevermind the fact that they were jagged and inconsistent and clearly cut INTO the paint. Nevermind I had before photos where those scratches weren't there. He just kept doubling down though. He suggested they could be buffed out, even though the cuts went through the clear coat and into the paint. Anyone who knows anything about automotive knows that that's not going to work. If it's big and deep enough to catch your entire fingernail, it's not going to buff out. Long story short, he told me the scratches were too minor to fix (lol) and that he didn't be able to make it look any better than it does already. If that's the case, you guys shouldn't be in business. I came all the way down from Scottsdale after they'd given verbal assurance that they could do it. Not only were they incompetent, but they wasted my time as well. Enjoy your 1-star review, you deserve less. read more

Great service, great team, great work! I had just moved here not knowing where to take my car in to be fixed and the moment I called, Rick was super helpful!!! He set an appointment and the actual repairs only took a few days! I had trouble with my insurance and so forth which delayed my process, but Rick did everything he could to make it less hassle for me. There was great communication every step. Also, when I had a delay picking up my car (due to my insurance), they made sure it was washed several times before I picked up my car!! Thank you read more

Thank you Chandler Auto Body for fixing my Mazda 6! Couldnt have been any happier with the customer service and repairs! Highly recommend for anyone that is looking for a body shop! read more

Caliber Collision - Damages were over $5,000 and chandler auto body took such good car of me and my car - Body Shops Near Me - Chandler, Arizona

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