Insurance directed us to use this company. After two weeks at the shop, we went to pick it up. Immediately noticed a trim piece on the bumper pulling away, their employee saying it's missing a clip. He left a handprint in the paint on the bumper while looking under to see missing clip. Scratches remain in same part of the trim also. This same employee said they used water based paint and to go to dealer to get Toyota paint to cover and that it wasn't part of original impact. Of course it was or it was damage from them. Another week later and I find out they never ordered the clip that needs to be placed. Another employee asked for me to send pictures yesterday. I did. Now no return phone calls and he's in a meeting when I call. Do not take your car to this center and if your insurance company suggests it, avoid at all costs. read more

They took excellent care of my vehicle. They kept me up-to-date constantly on where my vehicle was out with repairs and they detailed it before they gave it back to me. They were awesome and I would highly recommend them to anybody. read more

Caliber in Carson is awesome, and I am very late in posting this review. Jessie Ford, service advisor, really worked with me to help me work within my budget. I had specific needs and goals and I looked all over the Tahoe and Carson areas, and Jessie at Caliber was the only person who was willing to actually help me. I can't thank her enough. She is an excellent liaison between customer and mechanics and knows how to get the job done. I am very happy with Caliber's work and am grateful. read more

Had a great experience with Caliber Collision. They were able to get me in fairly quickly after my accident and my car was ready 3 days before expected. All employees were super nice and helpful and I got regular updates on the status of my car. I of course hope not to have to come back to soon but know if the need comes up my car will be well taken care off. read more

Terrible customer service and faulty repair. I dropped off my vehicle to get it repaired. It was returned to me with a faulty headlight. I live an hour away, so I had to make arrangements to bring it back in. I made an appointment to have the headlight inspected. When I arrived at Caliber, the guy that does the inspection was not there - he was apparently in another city. This was obviously a mistake, and I should not have been scheduled to come at a time when the inspector was not there. As annoying as that is, I understand that people make mistakes. I could live with that and I would not be writing this bad review if the Caliber employees had been the least bit nice, apologetic, or understanding about the situation. Instead, they refused to accept any responsibility and treated me rudely, sighing loudly with exasperation, rolling their eyes, interrupting me, talking down to me, and overall attempting to shift the blame. I ended up waiting nearly a full day at the shop for the inspection guy to come. Eventually he comes in, and I am told that the part was faulty but Caliber can't replace it same day. So I take the car home and have to drive around with the illegal and unsafe condition of having only one headlight. Finally, the part arrives, and I call in to make an appointment to have the new headlight replaced. Given what happened last time, I asked to confirm that there will be a tech available when I come in for an appointment. Once again I am met with loud sighs, rudeness, interruptions, and the refusal to give me a straight answer. When I finally went into the shop to get the final repair done I am met with cold stares. No one greets me, apologizes for the inconvenience, or treats me like a human being. I do not understand why I was treated like a villain. This was the worst customer service I have ever experienced. read more

took my car there after an accident a few years ago. they said they did an alignment which was paid for by the insurance company of the person who hit me and when I took my car for some maintenance a year later they said I needed an alignment and that I apparently never got one, even though they charged for one. also the bumper that they put on my car which was supposed to be new, had to be fixed two years later with no new damage it should have stayed on by itself since a collision center put it on and charged for it. also the paint they put on started chipping in less than a year read more

Caliber has a policy that they do not pre-order parts. Might not be an issue when the supply chain is operating normally. However, when there are current backorder issues with the supply chain, Caliber will take your vehicle apart, then check the availability of parts. 4-8 week lead time on the parts and your insurance only covers 30 days of rental car insurance, oh well. Caliber just expects you to be without a vehicle for a couple of months. Scheduling times are better than most of the smaller shops, but a lot of the smaller shops will pre-order parts or at least return your vehicle to you if there is a backorder issue so you are not without a vehicle for months. read more

Do not take your vehicle here if you have aftermarket accessories such as an offroading bumper. I had an hour and a half of my time wasted. They came out, looked over the vehicle, went to produce an estimate, then came out and went over the estimate with me line by line and informed me that none of the work will be done though because of my aftermarket bumper. I was then told that even if I removed the bumper myself they would still not do the work. The damage was to the side of the vehicle and had nothing to do with the bumper. My time was thoroughly wasted just to be told they refuse to do the work Update: after having told me they will not work on my vehicle, they sent the estimate to my insurance company anyways from what I would assume was so that they could try to get paid for their time producing the estimate. This has now caused a major issue with my insurance company as they completed the process of finishing up the claim due to recieving an estimate and now have to backtrack and reopen the claim. This has taken my thoughts about this company from dissapointed to now suspicious. I guess they wasted an hour and a half of my time because they knew they would try and get paid regardless. read more

Jason was really awesome! He answered all my questions and was friendly. I will bring my cars here from now on.

jason was amazing, very attentive and knowledgeable. the process of having my vehicle repaired was smooth and stress free.

I took my Toyota Tacoma truck to Caliber Collison on Moses in Carson City. My truck bed on the passenger side had been damaged. They ordered the part, and painted it to match and clear coated it. Then I left the truck with them for a half day, and they replaced the old panel with the new panel. They washed the truck, and it looked like brand new. It was easy, and they did 5 star work. Thank you Jason and the team. read more

I experienced a mild fender-bender and called Caliber in Carson City to get a quote. I picked the CC location because it's the nearest to my home. Since I doubt the damage will exceed my auto insurance's deductible, I decided to pay out-of-pocket. They refused to quote or even make an appointment. Supposedly, this location is booked so solid that they won't accept any business not paid thru insurance. So basically they have the time to provide the service, but not if you pay in cash. I was advised to go to the Gardnerville or Reno locations instead...an extra 30+ minute drive no matter what direction. How is this a good business practice...turning business away?? I've used Caliber before out-of-state and was never brushed-off in this manner. I'm not driving to Gardnerville and if I have to drive to Reno it won't be to a Caliber Collision location. I'll probably never use Caliber again. read more

Some artist in the Carson area decided to use a key on the side of my truck to display there sense of expression. My truck had some additional items that needed repair and our neighbor suggested caliber collision. My truck was there for 10 days and it looks beautiful! I drive a Dodge Ram PowerWagon that is currently my pride and joy, 2nd to my husband of course. Daniel in the front office was easy to work with, always called and kept me up-to-date and obviously takes pride in his work. Thank you caliber collision! read more

Caliber Collision - Tailgate - Body Shops Near Me - Carson City, Nevada

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Took my vehicle in towards the end of 2021 for damages on my car. After the repairs were fixed a year later some of the imperfections of their repairs started to show so I took it back to them since I had a lifetime warranty on the repairs. Before I even went in I had called to let them know of the Issue but instantly the repair shop owner told me it wasn't them without even looking at the door stating they had never touched the door when they did do repairs to it. After going in to have it checked the manager said the same thing except saying that I had gotten hit again without any proof of it. If that was the case I would have damage in the same area but do not. ANYONE WHO DECIDES TO GO HERE DOCUMENT ALL THE DAMAGE BEFORE AND AFTER. read more

Caliber Collision - Damages before. You can see my door was also hit and you can clearly see a gap between door and fender. - Body Shops Near Me - Carson City, Nevada

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I recently came in to have my car fixed, had a pretty bad accident on the side of my car, and Jason was amazing in helping me out. The whole process was super quick, 5/5 stars, would recommend. read more

All around good experience. Insurance sent me here after a mild collision. Jason made the process real simple to understand and stress free. I'd recommend this place to anyone who doesn't like to deal with the stress that comes after being in an accident. read more

It is never convenient to have been in an accident! Bell did everything he could to get the parts needed, repair my car, and get it back to me in as short a time possible! Every person I spoke with on the phone was polite, professional, and helpful!! Thank you SO much "Bellerina" for making this the best experience it could be given the circumstances! read more

Quinn was extremely helpful in helping me identify and fix a persistent rattle that I had in my car. I would definitely go back for more extensive repairs if I needed them. read more

Had someone crash into my beautiful 5 month old Subaru Forester :( Caliber of Carson City made her beautiful again. They were very thorough and made sure everything was replaced with factory parts to restore her back to original. Bel is the man! Highly recommend. read more

I'm unfortunately a repeat customer of this caliber collision. It's gone through lots of changes but one of the best things this place did was hiring Bel the service advisor. That guy has turned the place around and things are looking up. I haven't always had the best experience with customer service here so when I was so kindly welcomed by Bel I immediately knew my Jetta was in good hands. He went above and beyond, from keeping me updated to even giving Jenna (the Jetta) a full detail! She was like brand new when I picked her up and I couldn't have been more pleased. Thank you so much to Bel and the team! Will be sending all my friends and family here!! read more

Caliber is fast, efficient, cost effective and has impeccable attention to detail. They even saved me money!! I would, without a hesitation, highly recommend them! read more

We went to SOUTH LAKE TAHOE for couple days for my birthday and our experience there was great up to the point where my brand new truck got broken into and all my camera equipment was stolen. Anyways, I called Caliber Collision if they had any crash wrap and Mark(the manager I believe) told us to bring it in and they will take care of it for us for free. He even offered to vacuum Our car for any broken glass and also offered us some drinks inside while we waited . Customer service here is great and will take care of their customers .. read more

Honestly I have no idea why people would put such bad reviews, this place is the best auto body shop I have been to hands down. I bought my Audi Christmas Eve 2017 and have been rear ended twice, keyed and smashed the passengers since purchase, so I have spent ALOT of time at auto body shops since then and they are the best by far. Cody and his team and Shawna upfront are amazing. The ladies at the front are responsive, caring and knowledgeable. They were on top of getting my rental set up and had me picked up and my car returned with enterprise. No other shop has even remotely come close to that VIP service. For this service they took care of both sides, my drivers side was keyed and the passengers was smashed in. I left my car for 2 weeks and six days and they made it seamless. I got daily text updates on my cars status. I picked up the car today and she's beautiful inside and out. They cleaned the carpets and washed the car for me and she's back to how I bought her. Honestly not having a car is a struggle but with them it was literally a walk in the park. My car was taken care of and we were too; you can't get better than that. I sure hope I don't need them but if I do, I will only trust my cars with them. The drive down from Tahoe is so worth it. Thank you all so much for getting my car back to her beautiful self and us taken care of so well!!!! read more

Caliber Collision - Body Shops Near Me - Carson City, Nevada

Took my car in because of a a sandstorm. They fixed all the damage. Paint looks better than when it was new. Everybody there that I met was friendly. read more

Stopped at Caliber Collision for some advise. Met a wonderful gentleman, Matthew, who did a solid for an old lady with an old car and a plastic trim problem. Nice guys DO still exist! read more

Do not use this place if you value your time or want original parts replaced for repairs. After almost a month our car repairs were not completed. The bumper was not the correct bumper for our vehicle and not attached correctly. The underguard was left off completely and wouldn't have even been noticed if we didn't drop something under the car and. Notice it. After three trips BACK it was still not finished. DO NOT TRUST this facility - they are horrible and are just about getting your $$ STAY AWAY if you value your time, vehicle and money Super disappointing experience read more

Only went here because authorized by my insurance company. Should have gone to Welcomes' Auto Body in Minden. My Mitsubishi Evo needed its spoiler replaced & painted, in white no less. How complicated can that be? Less than 8k miles later, the paint is obviously chipping off directly below the grill and in areas not impacted by curbs or objectson the road. I brought it back to Cody today and he just brushed it off as my fault and told me to file a new claim...preposterous. I would never return to Caliber Collision. They don't deserve my business, insurance or not. read more

Our car needed to be fixed quickly. Mark understood the urgency and helped us out of the bind we were in. And the body work the shop guy did was amazing! Absolutely a true master of his trade. I highly recommend this shop. read more

Outstanding service , job well done and fast. Cody, Mike ,and the Office Ladies were easy to deal with and are very knowledgeable in their fields.My truck was repaired in four days and looks as if I just drove it off the show room floor.I will recommend this body stop to every one. John B read more

I went to Caliber when they were Gilson for many years for various things. Now that they are Caliber I had an insurance claim job on my BRAND NEW forester (not even the first oil change). They did a good job and scheduling was easy and communication very good. There were a few issues with the delivery that they cleaned up immediately. Once I got it home, we discovered the bumper color was not a good match and Mark at Caliber was quick to agree and they re-painted until it looked good... quickly, without argument, and to my schedule. Although the job was not perfect at first, they bent over backward to ensure I was satisfied... and I paid nothing. read more

I had my vehicle repaired at caliber collision in Carson City. When I picked up my vehicle it looked better than it did before my accident. Thank you so much once again. read more

This review was very easy to write. If zero stars could be given then that's what Caliber Collision Carson City would get. They are complete nightmare My vehicle was there for over two months with no communication until I called and still they had no information on my vehicle. It took them two months to total my vehicle out because they chose to not do their job. I would call my service advisor Bell who could not give me any answers and had no idea what was going on with my vehicle because he refused to act on my claim so I asked to speak to the manager Shawn who was never available or was not at work at the time plus never called me back one time. When it came down to my car being totaled out they were completely inapt in that process and have done nothing but make this process miserable with their lack of communication and terrible customer service. I wouldn't recommend anyone to that shop to get their vehicle repaired. At all cost STAY AWAY from Caliber in Carson City until they get way better and more qualified staff and management. This company is absolutely the WORST hands down. read more

The ONLY reason my car ended up at this shop was because it was a USAA approved shop. I have a pretty common car, just to point out (a newer Honda Accord) and was in an accident in which someone crashed into my left side door. Basically I needed the wheel replaced, the door, the hood, etc. My car came with a black pinstripe on the side as well when I bought it. The first time my car was "done" I noticed the stripe was HORRIBLE. The paint had bled, it was crooked, some lines went from fat to thin and back. The wheel had not been replaced, some scratches were not addressed, etc. I brought it back in. They assured me it would be fixed properly. It was picked up again with scratches on a newly replaced panel, a dent in the front fender, the stripe was better but still crooked and badly done, the AC made a humming sound, the front fender was popping out on the side and the left mirror had been replaced with a defective and warped one which wasn't even installed correctly so it jiggled. I called USAA and said I would not want to take it back to them, so they arranged me to take the car to another approved shop (VCM). They've had my car for a week and have reported that the reason my bumper keeps popping out is because the left strut was improperly installed and measured incorrectly and was causing parts to move around hence the humming in the AC, the stripe was laughable to them, and the mirror was a cheap non-Honda mirror probably from a third-party manufacturer. I will never take my business to this shop again and I will inform those who I know not to do business here either. read more

Caliber Collision - The second attempt at the stripe. - Body Shops Near Me - Carson City, Nevada

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The service is awesome. They fixed my issue for no charge because it was simple and immediately upon my arrival at their place of business.

Caliber Collision takes the time and energy to help their customer and has true family values. I couldn't be more grateful to have had Mark help me over at Caliber. This collision shop was cleaning up a mess from a collision company where I live (about 3 hours away) and went above and beyond to make sure I didn't receive the same horrible experience. I left with a safe and reliable vehicle. Mark at Caliber went above and beyond to fix the mess that was my car and provided text and phone updates along the way, Thank you to Mark and the Caliber Collision team. read more

My car was rear ended and the rear drivers side bumper and tail light were really smashed up. Caliber replaced the damaged parts beautifully and quickly! Looks better than ever. I couldn't be happier and would highly recommend them to anyone read more

I initially had an issue with the repair of my car. I expected to have a fight on my hands. However, that was not the case. There was not even a slight disagreement. Mark went above and well beyond what I expected to make things right. I would highly recommend them to anyone needing work on a high end vehicle. By far the best work and customer service I have ever come across in this field! read more

Caliber collision recently took over Gilson Auto Body. I am very impressed with the level of professionalism and due car that Caliber has been showing thus far. I am very pleased to have done business with them. -Kevin read more

If I could choose six stars I would. Robert Hughes was detailed, and knowledgeable about the damage that had been done to my Mercedes. The quality of the work was outstanding, and the professionalsm and courtesy of everyone I interacted with at Calibur was second to none. Well done and thank you so much. Cliff read more

Caliber Collision is the place to get your work done. The warranty on their work is amazing. I had my vehicle repaired two years ago by Caliber and had a small issue pop back up. I took it in and Mark took one look and said "No Problem" They got me a rental car for the three days while they repaired the repair. I thought the initial work was great but their warranty, including their customer service is AMAZING! read more