Awsome Job Caliber Collison in Burleson, Texas... Roger at Caliber Collision in Burleson TX is awesome. I had a minor finder binder on my 2014 Acura RLX a few months ago when I lived in Crowley, TX. I took my automobile Caliber Collison for the repairs; in which they did an outstanding job. A few months later, I noticed a minor issue with the door handle where the close to the area that was repaired. I contacted Roger and explaining the situation; he indicated that he would take care of it. One issue; I had relocated to Atlanta. As a consumer, we often hear from companies that their work is guaranteed and if there is ever an issue with their work, they would take care of it. As a consumer, we typically feel that we will be blown off as the businesses attempt to get out of adequately addressing one's concerns. But this wasn't the case as Roger and his team as they sprung into action to address the situation. They went over and above what I was expecting to address the issue. He located several Caliber Collision in my area and followed up with me to see if I found one of their nationwide locations here to get an assessment of the situation. Once I found a location he then followed up with the shop here to ensure they treat me as a valued customer. He worked with that branch to make ensure the necessary repairs were made. Roger and his team did all the work, thus relieving me typical frustration of dealing with the repair shop. To sum up everything, Roger and Caliber Collison provided outstanding customer service and Heaven forbid that I'm in need of collision damage repair in the future, I'm truly going to be disappointed that I'm here in Atlanta, GA and not there in Burleson, TX. Keep up the good work! read more

I had a great experience with Caliber Collision in Burleson. My 2017 Mustang GT had front end damage from an accident that required replacing the front bumper, passenger headlight, fog light, and miscellaneous other parts as well as repairing and repainting the hood and new parts. I take great pride in the appearance and condition of my vehicle. I have to say that I had a really good experience with this same location in 2015 when someone backed into my previous Mustang and this time was even better. The staff went out of their way to make sure that I was knew what and when things were being done. They arranged a rental vehicle and dealt with my USAA insurance. I really did not have to worry about anything. The work was completed in a short amount of time. I voiced a concern over an issue I saw with the repair and it was quickly addressed and resolved. I would like to personally thank Roger who went out of his way to answer any and all of my questions and concerns and made sure I was happy with the end result. I might be a little obsessive about my car.... My car looks like it just rolled off the showroom floor. Fantastic work. I highly recommend this repair center and will seek them out if I am unfortunate enough to need repair work again. read more

This location is a rare find in business in general. The service level here is off the charts. First off, I've taken a car here before and I would rate the repairs and service five out of five. That being said yesterday is worth writing a review. I had a truck recovered out of a field of mud where it got stuck and sat two say submerged in water and immediately brought to detailers. The detailers could not get oil stains off of the paint. They spent two days on the truck. I took it to Caliber at 5:15. This was 15 minutes before they closed. One of the managers took a look at my truck and it was nothing like he had seen before. He said let me try to hit it with a buffer before we go crazy with it and he asked if I had a few minutes to wait around. I told him that I was free and I could wait. He proceeded to take my truck to the back. Him and his team worked until 6 PM on my truck and had it looking like brand new. Everyone had left the building and it was just him. He said don't worry about it just use their business in the future and spread the word. He would not take anything from me and I tried. This is above and beyond anything I've seen in my recent years in customer service. And that's an understatement.. read more

Hats off to two AWESOME men from Caliber Collision in Burleson!!! Fabian and David Thacker from the Burleson location are all about customer satisfaction, that is hard to find this day and time!! I have NEVER recieved customer service like this in my life, from any place of business! Fabian rans around none stop making everything RIGHT for his customers. He goes above and beyond the call of duty just to make things right! Most places would argue with you on you not being satisfied with the out come. Not this man!! He's not done with your vehicle until you the customer are completely 100% SATISFIED! I have so much respect for him and his work ethics! I can tell he's very devoted to his customer! David Thacker shows up at this location just to make sure your vehicle is perfect before it comes back to you. You don't find higher up management even caring these days about how or what the customer feels or thinks about the work done. My experience with David Thacker and Fabian deserve more than just 5 stars. Kudos to Fabian and David Thacker! I greatly appreciate all that you did! This will be my vehicle body shop for life! read more

I am very satisfied with the experience at Caliber Collision. I did not expect my vehicle back for at least two weeks but it was ready way earlier than we were told it would be and it looked amazing. The repairs made my vehicle look like it was never in a rear end collision. Miguel was very professional and he explained everything in detail to me and also answered any questions we had. Miguel kept us informed on status of my vehicle from day one until pickup day. He even explained future warranty and how that works. I would recommend Caliber Collision to family and friends. Thank you Miguel and everyone who help to as you say, restore the rhythm of my life, Calvin and Maybell read more

I had bodywork in 2 places and suspension work that needed to be done on my 4Runner. Caliber collision did a great job. I wish I knew the technician's name so I could give him/her an online compliment. However, Kayla Hensiek in the front office was my point of communication. She did a great job of emailing me every morning letting me know the status, next steps, and plan. She made it incredibly easy for me to stay updated and not waste my time trying to get her on the phone, and vice versa. Friends of mine recommended Caliber Collision, so I took my car there to be repaired. They did a great job, as expeditiously as possible, and were very pleasant. read more

My car was hit on my passenger side door to where I couldn't even open it. I brought my car in on a Friday morning. They were so friendly and professional and I was there no more than an hour. They got me set up with a rental and I was on my way. Estimated my car would be fixed and ready by the following Wednesday. Barry Brooks handled my whole claim from start to finish and kept me updated through the whole repair. He did a thorough walk through when I got my car back from repair and it looked brand new. They made my experience so easy, especially since I was filing my claim through the other party that hit me. read more

James at Caliber went the extra mile! What was an insurance nightmare was a repair delite. They fixed the damaged area and he did some extra buffing around my vehicle. Then added some pinstripes that had fallen off in an area that wasn't even damaged. And the detail they did was probably the biggest kicker. Talk about embarrassed when your a pta mom with kids that just make messes. The respectful services they provided were truly appreciated. Definitely willing to refer anyone their way! read more

My car was side swiped while driving on I20. The damage covered the entire passenger side with the worst damage on the front passenger door, the gap left was so large I had to to use electrical tape to keep the cold air from making it's way into my car. Caliber did a fabulous job! My Ford Escape looks brand new! Jordan Willis and Miquel Lopez were professional and kept me updated on the progress of my vehicle. I would definitely recommend Burleson Caliber for your vehicle repair needs. read more

I'm from out of town and my insurance company had me take my car to Caliber Collision. The representative was awesome. Kayla was available at the time of my appointment and she was extremely knowledgeable which made the entire process go smoothly. She provided timely updates and they actually finished my car a few days ahead of schedule. Having a representative from the car rental company on site at the time of my appointment was also very convenient. read more

This location is a top notch team! From the checkin of my vehicle until the returning it to me in like new condition. Enterprise rental had a comparable vehicle ready for me when I checked my vehicle in. Barry is really on his game in keeping me in the loop on the progress of the repair. They even washed my vehicle before they returned it to me. Thanks a million guys, y'all did an excellent job! read more

I called Caliber Collision on Monday and set up an appointment to get an estimate for my son backing into barn and damaging the rear bumper of truck. I took the truck in on Tuesday and met Kayla. She was so very helpful! My truck stayed to be repaired and Kayla delivered my truck to me today, Friday! The work looks fabulous! I definitely recommend Caliber Collision in Burleson! read more

My professional advisor Miguel Lopez is Great, I appreciated how he spoke to me when answering my questions. I love that my car was ready ahead of estimated date. My was beautiful and ready when I got there. His personality was personable and kind. I will always use Caliber Collison for any future incidents, so should you. A very stress free experience. read more

Shannon, Chris and the nice lady at the reception desk are the best. They keep their commitments and provide first class service. My hail damaged truck was repaired and ready to pick up in just a few days. The truck was washed and interIor cleaned. Will not take my vehicle to anyone else. This is how a business should be run. Randy R. Burleson Tx. read more

Great place! Very friendly staff and willing to go above and beyond what's normally expected to help out customers. Just got my son's car back, and it looks amazing! The warranty helps ease my mind too knowing they'll stand behind it. I'll definitely use them again, hopefully won't have anymore accidents to need it though. read more

We had a car that wouldn't start in the Taco Bell parking lot next to Caliber Collision on South Freeway (35W). We called them to see if it would be possible to get a jump. They were there in less than 5 minutes and got the car started. No charge. We were very grateful for them helping us out when they didn't really have to. read more

Thank you Calber Collisions and Mr. Ricky Jessie for your services of Excellence. I would like to thank Mr. Ricky Jessie for his support and professionalism. Thank you Mr. Ricky for taking such awesome care of my Chrysler 300. My car looks Amazing. Thank you Mr. Ricky Jessie for your services of Excellence. read more

My car was repaired in a timely manner and the service was excellent. They made sure I was satisfied with the repairs and the parts are guaranteed. The rental company has a representative in the same location which was very convenient. It was a pleasure working with them and receiving excellent service. read more

Great service! Turn around time was awesome! These guys are awesome and give you the best experience possible! They are genuinely considerate of your time and your vehicles need to be promptly serviced and repaired and returned to owners. They don't take their time for sure! You will not regret it! read more