I purchased this Procharged 2001 4x4 5.4 liter F-150 with only 65,000 original miles on May 4th2023. On June 10th my brother backed out of my parents inclined driveway and hit/side swiped my parked vehicle with his SUV. Statefarm suggested their "preferred" partner Caliber Collision, so I agreed to have them evaluate the damages. A guy named Ruben evaluated my vehicle and then this miserable ordeal started. After multiple calls and emails not being returned when promised I decided to have my damage looked at by another company, they pointed out that the damage to the running board had not been included nor had paint blending been included on some adjacent panels/ bumper. So, I emailed Ruben with pictures of the damage that was missed in the quote and then waited another two days. My email was ignored so I called 3 times today hours apart and each time the phone rang over a minute and never went to voicemail. So, I drove my damaged truck to them AGAIN to hopefully get someone to take a look and get this damage that was overlooked added to my claim. Instead, I got Joe Cox who apparently believes he is omniscient about pre existing damage on vehicles which he has never seen before. Damage that matches the scuffs and scrapes and dents on my door that happened when my brothers SUV plowed into my parked truck. The running boards stick out FURTHER than my door so why wouldn't it be damaged by the SUV? Which, (last time I checked) has tires connecting all the way down to the pavement. So I am posting some before and after photos of the running board before the accident and after. At no point did he ask me for before photos of my truck he just said he's been doing this "a long time" he had no idea it was such a low milage truck until I told him he already assumed it was just pre existing damage and had made up his mind. The before photo includes a time stamp and shows it before it got hit. The after photos are the damage to the running board that occurred on June 10th. This very obviously proves that this damage is from the wreck!
At one point the conversation turned to dealing with Statefarm and being partners and how Statefarm has threatened to pull out of their partnership and stop referring clients to them if they felt they were paying clients too much and I realize I should have just picked a third party shop to begin with who would actually quote me the ACTUAL price of the ACTUAL damage.
Shame on y'all Caliber Collision y'all have been presumptuous, unfair and unprofessional in my case. read more