This shop has had my car for just short of 6 weeks. To begin, they were supposed to order the parts…read moreneeded for the repair prior to me bringing the car in. After 2 weeks of no contact after dropping the car off at the scheduled time, I call up asking for an update and am told they are waiting on parts. 2 weeks go by and am told they finally got the parts in and it is now in paint. 1 week, in paint. Call again today, and I am told they are "aiming for Friday." Yesterday I receive notices on my car's app that multiple sensors have gone off. This tells me your employees are lying and just now started working on my vehicle. I can only hope the work actually turns out nice.

Avoid this place at all cost. Unorganized and questionable work. Wasn't going to post anything…read morebecause I assumed they were just opening, we received our car two and a half weeks after we dropped it off. We received it with a new door, the issue is that there are tape marks and clear overspray on the front bumper and back panel. Ok, but bent chrome and gap in the door where the air is an issue on the highway? All are easy fixes, I brought it back to the shop for the owner to immediately deny everything and before I could finish explaining the inconvenience her shop has caused us. She shouted at me,"You Have A Big problem" and ran away. It's so stressful, in the works of pursuing it further. Save yourself, the heartache and the headache unless you enjoy being gaslit.

I have had to use them three times through the years and have found their work to be excellent…read more Cars were finished in the time expected. Leo is excellent at communicating.

Took them 8 months to NOT fix my truck . I come to pick it up the battery was dead , I'm assuming…read moreit needed a boost I get home it wouldn't hold a charge . Had to pay someone to come put it on machine they fried my battery then I noticed 5 areas they didn't fix . I called them about the battery and repairs he told me to take it to Firestone .myself !!!!! but my battery is under my front seat so I had to pay someone take my front seat apart to get to the battery then take the battery to get it fixed that shouldn't be my job when I had a new battery before accident with no problems before accident Matt hung up in my face they didn't fix any of the repairs after making $11,000 . Very rude , unprofessional. They we're stalling looking for universal parts for my truck the entire time but didn't succeed . Im gettimg a lawyer .

1 Star - Avoid at All Costs…read more I had an absolutely horrible experience with Jay's Auto Body. They were paid $16,000 to repair my truck and it took over two months to get it back -- and even then, the job was nowhere near complete. I was explicitly told OEM parts would be used, but instead they installed cheap aftermarket / Chinese parts and used parts and then lied about it. The paint and body work is terrible, clearly rushed and poorly done. Panel alignment is off, the front end alignment is wrong, and some of the work they were paid for was never completed. Screws sticking out of the bedside overspray on trim, dents everywhere pin stripes were put on side as a sticker and don't match the rest of the truck. Orange peel in the paint, white trash from attempts to buff the truck in every crevice. On top of that, lights don't work, which is a basic safety issue. Since I picked the truck up, they refuse to return my calls or texts, leaving me stuck with a badly repaired vehicle after paying top dollar. This shop took my money, wasted my time, did sub-par work, and then disappeared when problems came up. I would never recommend Jay's Auto Body to anyone. If you care about your vehicle, your money, or your safety -- go somewhere else.

My mom had a hot and run in her car.It was bad.The backend was very bad.The other bodyshops said it…read morecould not be fixed.Jay said he Citrix it.The car came out looking brand new.Jays Auto Body is where to go in Cleburne Texas it the best one around!

Quality of the repair was exceptional ! I went to this shop not knowing what to expect. What I got…read morewas , a friendly greeting and great service. All of that is good but what I came for was a perfect repair on my GLE Mercedes. That's exactly what I received Richard , Rusty and his team of experts repaired my Mercedes to perfection! I recommend them without question.

Had the car in 3 times. First time it was 2 months the paint color was off and the turn signal did…read morenot work when I picked it up . Second time in for 1-1/2 months and headlights would only blink when I picked it up. 3rd time when we picked it up the windshield was cracked and it was not cracked when we brought it in. Richards would not take care of it they said i cracked it on the way home. I have a date stamp photo showing 20 min after I picked it up it started cracking I wont be back! Telling everyone. Here is the invoice for the windshield. Do with it as you feel what would be right.

They had my pickup for ten days for hail damage and a window replacement. Received several text…read morethat vehicle was finished. Showed up and window had not been replaced. Replacement part boxes and work dust and debris were left in pickup. They said they did $9000 worth of work. Complete sham.

So far, have worked with Rachel and Madison who have been extremely professional and helpful during…read morethe repair process. insured's Adjuster is the only one who is unprofessional and childish even. Thinking he is upset about the fact that I've been in a rental for 34 days and counting!!! FYI: everyone has 30 days of rental coverage or a total amount for rental car coverage More to come after David checks the paint job and repairs before releasing it.