Customer Service and Quality are two great things that are hard to come by, together. We've progressed into a world where everyone's too busy to help or too busy to care. If we accept that as a society, then we might as well assign every customer a number rather than ask for their name. Caliber Collision did just the opposite. I pulled up and didn't notice the sign that read they were only seeing vehicles by appointment. I apologized to the front office and explained my new Yukon was side swapped by someone's shopping cart last week in the wind. She called R.J. to see if he wanted to look at it while I was there. He came out professionally, shook my hand and after looking at it he decided to try to buff out the scratches rather than repair them. He drove it around back for 1/2 an hour and when he returned, he smiled shook my hand and told me to have a great day. This place proves that you have still have great customer service in a world that's moving too fast and schedules that we're unintentionally making far too full. I will return with any needed repairs in the future, and I will be referring all of my family members, friends and community to Caliber Collision. Thanks R.J. for making me a client and not a number! read more

Caliber Collision (Waxahachie Location) Customer service is essential, and unfortunately, I have had two negative experiences at this location. During my initial visit in July, I noticed that other guests were greeted warmly upon arrival, while I was not acknowledged. That may seem minor, but it speaks volumes about customer care. Additionally, my car was returned with a small gap in the bodywork. When I inquired about it, I was told that it was "the best that could be done," which did not instill confidence. My second encounter occurred less than six months later,the insurance company referred me again to Caliber Collision - Waxahachie. This time, communication issues and tone were the problem. Staff members were contacting my spouse instead of me, and when I called regarding a missed appointment, I was scolded rather than helped. I explained that I would come in that same day, but upon arrival, I waited 27 minutes despite there being no other customers. When it came time to discuss payment, I was quoted $600 instead of the $250 deductible. The representative responded very harshly when I asked about the difference. At that point, I decided to take my business elsewhere. This location could greatly benefit from improved customer service, communication, and consistency in pricing. read more

We brought two vehicles to Caliber after a hailstorm -- a Chevy pickup and a Jeep Gladiator. While our service advisor was friendly, the actual repairs have been nothing but a headache. The Chevy had to go back twice for issues that should've been handled the first time. On top of that, when we went to pick it up again, the truck had new damage that clearly happened while in their care. To make things worse, I emailed the address listed in their response to our Google review -- and never received a reply. We'll be informing our insurance company, who referred us here, because the quality and communication have not met expectations. Disappointed and frustrated with how it's all been handled. read more

Nothing short of amazing! They took great care of me and my infinity. I am very pleased. The unprofessional, rude receptionist is my only complaint. She needs coaching or a new job. read more

After having my glasses replaced on my back window of my car there was excessive amount of packing tape residue on the paint from covering up window that glass co. didn't remove. I called many local body shops for price to remove it and got prices up to $180. When I called Caliber Collision and spoke with the most genuine, compassionate & honest person named Brent (manager) whom I told same story and said " bring it in we will take care of you and mot charge you anything "!!!!! WHAT? Then I proceeded to say "no" I dont want this free I am going to get reimbursed by company who did damage to my car, he said it's ok we are not going to charge you! Even after meeting in person and insisting they charge me after removing alot of tape glue off my paint AND even did a bumper adjustment for me for NO CHARGE!!!! I am new to area and state but if this is anything like the rest of folks here he definitely gave me insight to "humanity" and true kindness without looking to get the most out a person! For that alone I am genuinely here to say, if you bring your car here you will not be disappointed in their service and customer service! Girl at front counter was just as pleasant and conversational even with our age difference.. I have referred them to my local family if ever in need and anyone else that I cross paths with!! Let this company be a catalyst to others and let's change the ! read more