I recently had an minor collision with an object on the freeway asphalt that caused my tire to explode, the fender and bumper had damage. Caliber collision was quite responsive and got me in within 24 hrs for an estimate. The staff had excellent customer service, they answer the phone and are responsive. The estimate was done timely and was detailed by Mr Dustin Saephan. I got a copy of the estimate within a day. I cannot recommend them more. This business deserves 6 stars. read more

The service at Shattuck Auto Collision was great. I can't say enough good things about these guys. I was very pleased with the work they did on my car. They replaced my dented bumper and detailed my car as well. My car looks brand new. They even gave me extra paint to touch up small repairs, in the future. The service was fast. My car was ready in just (2) days. If you need professional body work, at a reasonable price. Give Shattuck Auto Collision Center a call or just stop by. You don't need an appointment to have them look at your car. You'll be happy you did. read more

What a terrific experience! My car really needed some TLC and Shattuck Auto Collision Center did a fabulous job repairing the dents and dings. My 2014 Prius looks like new!! I highly recommend this place - honest, courteous and professional from start to finish. read more

Jim and his staff were awesome handling repairs to my SUV after someone tried to steal my vehicle by jimmying the door, ripping off the dashboard and trying to hot wire the ignition...leaving a mess of locks and wires. It was a difficult set of issues involving locksmiths, computer programming, and finally, body repairs but they took care of the issues my insurance company dumped back on me. The vehicle has never looked better! Couldn't wish for anything more than an honest crew who does A-1 work! read more

I highly recommend Shattuck Auto Collision Center for top-quality service and outstanding craftsmanship. I took our Honda Civic in after getting into a car accident and they made it look pristine again. They are honest and really do great work. Thanks to Jim and the rest of the team for treating us so well. Overall, I highly recommend Shattuck Auto Collision Center for their professionalism, their honesty and their customer service. read more

Caliber Collision - Before - Body Shops Near Me - Berkeley, California

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Great service from the team. Mr. Padilla was very nice and professional he kept me informed of the details of my car repairs. Great costumer service. They left my car like new again. Highly recommend this shop. Thank you very much SACC. Irma VM read more

Phillip at Caliber Collison on Shattuck was so helpful and very understanding and friendly in getting my catalytic converter replaced (for the 2nd time after another theft). This shop takes care of business and I will go there again (should my cat con be stolen a 3rd time...). read more

Excellent quality of work. Poor communication with customers and competency of running a business. This review is a little late because my car was at Shattuck Auto Collision Center during the summer of 2016 (and yes, the entire 3 months). Luckily I kept a record of each of my conversations with Shattuck because this is a long one. The story started the third weekend of May 2016 when I was out of town for the weekend and left my Subaru parked on a residential street in Temescal. On Monday morning, I noticed that it had been hit (no note) - the front bumper wasn't flush with the side panel, the grill had been smashed, the hood had been pushed downward and wouldn't open, and the front license plate was bent. My insurance company recommended Shattuck Auto, and after doing my own research I decided they sounded like a quality option. I dropped my car off at the shop on May 27. Unfortunately, after opening the car up, they found internal damage and gave me an estimated completion date of June 21. On June 18, I called to check on the status and found out my car wouldn't be available until the 24th. On the 22nd, I called and was promised I'd have my car by July 5. On July 5, I had heard nothing from Shattuck, so I called them and was told that their metal guy had gone on vacation and the car wouldn't be ready until July 21. Around this time (either July 12 or 13), my insurance company (Kemper, who were great throughout) become so disillusioned with the length of time the repair was taking that they sent an employee unannounced to Shattuck one morning to literally knock on their door, see what was going on, and light a fire under their asses (well, to my knowledge, that last part isn't literal :)). It was only then that Shattuck told Kemper that they had found a frame rail had been bent, meaning they would have to remove the engine in order to repair it, and estimated that the car was totaled because the repairs would exceed the allowable percentage of the total value of the vehicle. Why would Shattuck have not told either me or Kemper that immediately?! Kemper did their own estimation and ended up valuing the car quite a bit more than the auto center (meaning it was not considered totaled). My insurance claim agent was completely aghast at everything that Shattuck had put me through at this point, and said it was unprecedented based on her years of experience. When they started working on the car again, Jim (the manager) took over as my main point of contact from Edgar, and estimated completion by August 15. Jim also offered to pay for my rental car for the duration of the repairs because my insurance only covers it for 30 days. Fortunately for them, I had borrowed friends' cars for the first month, so they ended up only having to reimburse me for the final four weeks, which still cost them almost $500. When I called on Aug 15, Jim estimated the car would be ready on the 18th or 19th. A couple days later, he pushed the completion date back a week. On the 25th, he told me "early next week" (the 29th-31st). Finally, on September 1, I picked up my car (shinny from a complementary wash & buff) and drove it home! When I took the car back to them a month later for the standard checkup, they gave me another free wash and buff. In their defense: - Because my repair necessitated taking out the engine and other internal parts, my car had to be shuttled between the mechanic (an entirely separate business) and Shattuck. The mechanic had his own delays, which were completely out of the control of Shattuck. - Shattuck had a technician unexpectedly move to a new job and another take vacation in July, leaving them severely understaffed. - Shattuck has a finite number of stalls, so when my car would arrive back from the mechanic, it would sit and wait until a stall opened, and only then would the repairs again commence. Positives: - The quality of work was great. I had my trusted mechanic fully inspect everything when I took the car in for routine oil/tire rotation/filters/etc and he said it looked good. - Two free buffs and they'll "help me out whenever I need it in the future" - Shattuck paid for the portion of my rental car that insurance didn't cover ($500) - They covered half my out of pocket deductible ($250) I debated between 2 and 3 stars and eventually decided on 3 because I think Edgar and Jim truly felt bad about my experience by the end. However, it wasn't until a conversation in late July where I got quite angry and accused them of running an incompetent and disorganized business that they actually started being proactive in communicating with me and trying to make it right. Before that, all I heard was "we're sorry, but this has never happened before in 30 years" (which based on most of the other reviews, may be true). In the end, I'd say that you'll be happy with the quality of work on the day that you pick up your car, but be warned you don't know exactly when that day will come. read more

Just dropped in to have a fender issue looked at, and the guys were great--really kind and helpful. I used to come here under the previous owner, and it was great--the tradition continues with Caliber, based on my experience this morning. read more

I took my car here because it was a place that 21st century recommended. they did a perfect job on the body. they took 6 weeks to fix it, they said it would be 2 when I took it there. they also took it to a paint and an alignment shop, so I do not know exactly where all of this happened they overcharged the battery, it needed replaced. they raced my car doing about $750 damage, they wore out the breaks and tires, there were sideways gashes on the tires, you have to slide it hard to get that sort of mark on the tires. I am a skilled auto mechanic and inspected my car before I took it to them, so I know this is not a mis interpretation on my part. I went to them and asked them to replace the battery, which they admitted was there fault when I picked up my car. they told me that they were "going to deny" it was there fault. they also told me that they had no idea who raced it, and that sort of thing was not something they would do anything about, then immediately asked me to leave the building in a very aggressive and angry manner. my problems with them. they were blatantly unremorseful for damages done to my car while in there care. they caused me 750 $ in repairs (not including labor) that really hurt me financially. my advice is to take your car anywhere else, although I have been told by others that they are nice to some people, my guess is that they are only not nice when something goes wrong. read more

George is fantastic. He runs the place very well and he is very organized. This shop is spotless ... and that is because of George. I like doing business with George. But I do not like it when George is not here. That Jerry guy is no George! When I went to pick up my car from Shattuck Auto Collision I was thrilled with most of the results. They did a really great job fixing my car ... mostly on time and somewhat on budget. It may have been on budget if there was no internal damage to my car ... but as they were repairing it ... they found additional parts that needed to be replaced. So it took a little more time and a little more budget. That is ok ... they did a great job and they worked with my insurance company to cover the expense. They would have received a 5 star review from me ... but they missed one thing I specifically asked them to do while my car was there and that was to fix two dings in the back door. It was a missed opportunity. After having my car a couple of weeks and waiting for parts ... they had plenty of time to get the two small dings out. That would have made me very happy and they would have received a 5-star review. When I asked the man that checked in my car what happened ... he shrugged his shoulders and said it was not his fault. He said he wrote it on the windshield but no one followed up and did it. Maybe next time it would be better to check it before you send it out. It would have been nice to get my car back with a smile instead of an excuse. And don't get me started on that Jerry guy ... he made matters worse. George ... stay on the premises. You are the reason for repeat customers. read more

I had purchased a brand new car (subaru) and someone hit the bumper in the parking lot within a week of owning it. Luckily that person left a note and their State Farm insurance covered it. The SACC is a State Farm approved service center but I wanted to check with the Subaru dealership first. Guess where they recommended I go? That's right, to the SACC. So with full confidence, I left my new car in the hands of Jim and team. They fixed the bumper (without having to replace it!) and you'd never know it was hit. They even washed the car (which had some dust on the outside). And when I pointed out that there was dust on the inside from the bumper job, they cleaned that for me too. Their waiting area has wi-fi (which is where I am writing this review from) and plenty of magazines if you don't bring your own entertainment. It was very easy and I would trust them again for anything. Highly recommend. read more

The people who work here are some of the nicest and most accommodating people I have ever met! We called them to see if they would help paint the body shell of a project car we were working on--considerably larger than a normal car and an odd shape too. They were unbelievably enthusiastic and even worked with our extremely tight schedule. The turn around time was under half a week! Our project car came back looking much much more professional and impressive than when we had dropped it off in their very capable hands. Very highly recommend Shattuck Auto Collision Center (; read more

My experience with Jim and the Shattuck Auto Collision Center seriously could not have gone any better. (And it was an especially striking contrast to the recent polar-opposite deplorable experiences at nearby Bob Motter and Boyd's, so that made it all the more awesome.) Jim was super friendly, funny, and professional at the same time. He had that perfect mix of charm, humbleness, and competence that made it very easy to both trust and like him. I thought he was actually taking my quote a little *too* seriously at first, entering in all my information into his computer while I stood by, but it ultimately was a sign that he took his work AND his customer service seriously, which set him far apart in the end. The work needed on my car wasn't trivial, his team did a FABULOUS job (car looks GREAT; shiny and brand new), and he even helped me save a few hundred bucks off of what was already a fair market quote for the work needed, and he even seemed happy to do so. :) He kept in touch throughout the process, keeping me apprised so that I could make decisions about which parts to use / repair options to go with and negotiate the length of my rental car term with my insurance company. He even referred me to a colleague's upholstery shop (and had that shop deliver him the carpet I needed so that I wouldn't have to drive there), and pay only cost, to get an unrelated carpet replaced in my trunk. Super nice! I can't say enough good things about Jim and my experience there, and as you can see from my other reviews, I don't dole out glowing recommendations lightly -- I reserve those only for the truly deserving. And this is absolutely one such case. Oh yeah. Even his receptionist was hilarious too! :) Thank you Jim, so much... please don't change a thing. read more

This is the second time I've had my bodywork done here and they've done a fantastic job both times. The first time I went here they were on USAA's short list of preferred shops in the area. The second time I came in because I was so impressed with the work from the first time. Each time the entire staff was friendly, kept me in the loop as to what needed to be repaired and gave me an honest and accurate estimate of the time and cost involved. The quality of the repairs was such that I couldn't tell where the old damage had actually been without breaking out the photos to compare. I bought this car straight off the truck and when I picked it up from the first repair it looked as good as new. I've recently had some new damage come up on the driver's side of my car and will find myself back here within the next six months for the repair work. I will now drive 20 miles out of my way (having recently moved to Hayward) in order to continue receiving the high level of service and workmanship that I've experienced with this shop. read more

Came here to get some work done on my cat after an unfortunate series of events. Picked them because they were a local business with years of service to the community. The team was super helpful and willing to work with my budget. Turn around time was as promised. Work was done well and the lengthy warranty is nice. Was a bit unhappy that they didn't wash the entire car and left some white residue on the areas that the work was done. Also the window wasn't reset properly to ensure that the one touch up and down was functional. I would recommend to others looking for body work. read more

There were scratches on my left front bumper as well as yellow paint. A nice worker came and looked at it and said let's try to buff it out. He took it to the shop and came back pretty quickly and I couldn't see a scratch on it or any yellow paint. They did a fantastic job and there was no charge. It really made my day to have such excellent service and someone who cared! read more

I recently went to Shattuck Auto Collision Center while crusing around with dent that stopped my passenger side door from opening. I stopped in on the chance that they could help. They were courteous, prompt, and quickly helped me (5 minutes turnaround) make my care fully accessible again. And for a very very reasonable "donation" to the body guy that did the pulling. Definitely focused and great service. Thanks Shattuck Auto Collision Center. Jay Sordean, Acupuncture and NRCT, The Redwood Clinic, Berkeley CA read more

I live near Shattuck Auto Center and came in with my car dreading the estimate for repairs from a thoughtless driver who damaged my driver side door and front panel and did not leave a note! The driver door could not be opened and we have to climb in through the passenger side. I mentioned to the receptionist that I just wanted the minimal repairs done so the car could be drivable and not totaled by the insurance company. I believe her name is Kelly (sorry if I remembered incorrectly). She was so sweet, she suggested that I could save money if they just hammered out the dented areas. She went to the front office, spoke to Jim and asked if he could pop out the dented panels and help me out. He said of course he could. He took a crowbar and some muscle and popped out the caved in surfaces and said,"No charge." I was speechless and so elated! That level of customer service is priceless these days! Thank you very much for taking care of my needs! read more

I got rear ended in early January and looked around at a couple of places that could fix my car. After getting three different quotes and being unimpressed with the quality of the other places, I landed at Shattuck Auto Collision Center. The employees are very knowledgable and kind. They gave me a quote and as soon as everything was squared away with the insurance companies they let me drop off my car. When i dropped it off I explained how much I love my car (Skylar) and how important she is to me. They understood my love for my baby and promised to take good care of her. One of their employees also drove me home which was a big plus. The turn around time was two days, and upon reuniting with Skylar I noticed not only was the job immaculate, but she was also washed and detailed. If you love your car as much as I love mine then take your baby to Shattuck Auto Collision Center. Also P.S. Edgar is great! read more

I called and spoke to a guy with a Hispanic name I could not understand. I asked him his name again and still could not understand him. I told him I wanted to get my 2016 Jeep Wrangler Unlimited repaired. Someone ran over something with it and bent the frame. I am interested in having part of the frame cut out and new piece welded in. He claimed all cars are unibody now and none can have the frame replaced. What an idiot? I asked him how he could be in this business and not know that Jeep Wranglers have a separate frame? He said have a nice day and hung up. read more

Jim and his team do great work. He was very patient with me as I was very particular about the repairs on my Audi. This is the second time we've had work done here, hopefully my car won't get hit again, but if it does this will be the only place I'll consider for repairs. read more

These people will make your car look brand spankin' new. I have had my share of collisions and Henry Chin's around the corner on Dwight sent my car here for the finishing touches (or complete makeover, as the case may be!). Turnaround time is fast, it's just a matter of getting your insurance adjuster to go there in a timely manner. Shattuck Auto Collision Center is ready to go! read more

I've had Jim and company repair my car twice. One big accident, and one small scrape before lease return. Top notch, fair pricing, fast service all the time. Thumb's up. read more

By far the best experience I've had at a car service center. Every single staff member was incredibly kind and professional, providing quick and high quality work for a very fair price. They even hosed down my dusty car for me! I will absolutely be returning if I need any other work, thank you! read more

Updated from 2 stars to 4 stars. Owner Jim reached out to me after my initial Yelp review and took ownership for not doing a good job the first time and offered to make amends. I truly appreciate his willingness to make it right. My turn signal casing and light socket are now replaced and my car is street legal and working again. He resolved the issue quickly and with a kind attitude. read more

The quality of work is good, but they are THIEVES. I had a no fault accident but while waiting to settle with the other person's insurance company, mine took care of everything. First problem they never called to update on my vehicle I had to keep calling them. Second problem, the documentation they gave me indicated that I should pay my $500 deductible but they charged me the full $3230. My insurance company (State Farm) also paid them. So they collected over $6400 for my claim and are refusing to refund either of us. They told me to just "get a lawyer" It's now been 62 days and they have told my insurance company that they are still trying to "sort it out" LIARS they are running a leaner organisation, with social distancing they are taking fewer cars in and have fewer people doing body work so they are not so busy the accounting person cannot track the money. I have as have my insurance company reached out multiple times and provided proof of double payment. They also failed to respond to the BBB complaint logged. STAY AWAY FROM THESE UNETHICAL THIEVES read more

No better place for post-collision repairs! Jim and his crew provided outstanding customer service, and got my car looking showroom-new in short order. Not only is their work unsurpassed, their fees are quite reasonable, and working through my insurance was very easy. When I look at my car now, I smile at how it looks as if nothing ever happened to it. read more

my review was removed for violating some policy. what i wrote was the truth. Like i said Jim is a great manager. But please don't ever deal with Jeric. He is very aggressive.He is unreasonable and so rude. If something is not to his liking they (he and his possy) would push you out of their building aggressively.this place is ghetto trash. Please take your car somewhere else. read more

I needed my bumper and fender replaced, and the bottom line is that the car looked much better after than it did before I got into the accident! The staff is professional and friendly, explaining the process quickly and efficiently. There was a slight communication issue between the shop and my insurance company which delayed the repair a bit, but that was ultimately a non-issue. Even though I live in SF, if I ever get into an accident again, I'm going to take it back to Shattuck. read more

I took my car here (Honda CRV) to get fixed, someone hit it and the trunk door wouldn't open. I also took it to the Honda dealership, and they said it would be $130 just to look at the car and see what was wrong with it, and then I would be charged labor/parts on top of that to fix the problem. I took it to Shattuck Auto and they charged my only $80 to look at it and fix it (it was a minor fix), they cleaned my car which desperately needed it and were over all really great. Their prices are reasonable and they aren't trying to price gouge you, they do good work and I'd recommend them. read more

I've been here for personal and business vehicles. I've felt very well taken care of. They really advocated for me to get the most comprehensive repairs possible given the various situations. I would highly recommend them. read more

The actual body work this place does is excellent as is their dealings with insurance companies. What's not excellent is their time estimates as to how long repairs will take. You basically have to give them your car and wait for them to notify you when its finished, which in my case took 5 business days longer than originally estimated, even though the extent of the work required should have been clear from the beginning. If you don't need your car back ASAP or have insurance covering your rental car, then by all means use this place. read more

Really terrific! I was in an accident late Friday afternoon, seemed everyone was closed for the weekend. But my son-in-law recommended Shattuck Auto. They are opened limited hours Saturday--lucky for me. I was able to drop my car off. The manager/owner then gave me a short ride back to my son-in-laws house--how nice! They started first thing Monday, kept me informed along the way, and finished just when they said they would--Friday. The car looked fantastic (good as new) and I have been driving it over a month now, absolutely no problems. The manager/owner was extremely nice and they were reasonable in their charges. I would go back to them in a heartbeat, you should too. read more

The front office folks are very friendly. And I like their waiting area. I am pleased with the quality of the work. They found more than the original estimate, but apparently that happens a lot. read more

Jim and his team did an amazing and thorough job on our Infiniti Q50 that only had under 6,000 miles. My wife was t-boned on the driver's side with extensive damage, and we thought there was little hope that they could make it look like the still-new appearance it had. But wow, they worked wonders and skillfully produced the installation and matched the paint to perfection! Jim even drove it to make sure it was maneuvering properly, and he decided it needed further tweaking. So he had to taken to the Infiniti dealer to handle his requirements, and it drives like new. Above and beyond, great service, wonderful customer service. Jim is a man of his word! read more

I never thought I would have a good experience at an auto repair shop, but I did and it's all because of Edgar Salinas. Not only did he keep me informed every day with what was going on with my car, but when BMW sent the wrong parts and were trying to get me to accept a less than perfect repair, Edgar stood up for me. He got the repairs done completely correctly and was able to extend my rental car so my insurance paid for the car rental the entire two weeks the car was being repaired. I can't say enough good things about both Edgar and Shattuck Auto Repair - Kathryn read more

Had my '14 BMW 4 series repaired for a fender dent here and I couldn't be happier. The estimate process was quick, the work looks like new, and the price was lower than other shops. The staff was quick to respond while the car was in the shop. Great experience!! read more

Took my car to fix side door panel and Jim took care of me. Looks just like new. Even gave me free dent removal and car wash. DEFINteLY my go to body shop! Very fair price and great service. read more

I picked up my car from Shattuck Auto Center yesterday and I am SUPER HAPPY with the work they've done. I shopped around other body shops and Jim was the one who offered me the best quote, which was one of the deciding factors for me. I also chose this shop because Jim was straight-forward, ethical and transparent about his work and the work of his crew. And it paid off - the painters did an excellent job - my car looks great. The fact that the shop is open on Saturdays is also a huge plus for me. Overall, I recommend Shattuck Auto Center wholeheartedly! Thank you Jim and crew! read more