Kudos to Caliber Collision, especially Tommy and Chris, for providing top notch customer service and being so professional during what could've been a painful learning process. Our 18 year old daughter was hit by another driver as she was headed home after working 3 months as an intern in DC this summer. Our daughter had AAA tow the car to this location without making an appointment on a Friday afternoon. Instead of sending her away, Tommy talked her through the options and truly treated her as an adult. As the car wasn't going to be ready for at least a week, we flew our daughter home to TN and then I flew up to DC the following Thursday and picked up the vehicle. The Caliber Collision team did a great job of keeping me posted on the status of the parts and the repair so I could plan my trip accordingly. The day the repair was completed, Tommy was willing to ride with me to make sure the car rode smoothly and that there were no issues with the alignment. After the test ride, he even offered the locations of truck stops and repair centers on my route home to TN, just in case I had any issues. Our daughter was also impressed with the way that she was treated. In a day where excellent customer service is rare in any industry, it was such a nice surprise to be treated so well and know that the car was repaired satisfactorily and ahead of schedule. I highly recommend using this location. read more

I recently had someone hit the back left side of my car while I was parked, and I was stressed about finding a reliable autobody shop. After some research, I came across Caliber Collision, and I'm so glad I did! From the moment I walked in, the team was incredibly helpful and professional. I worked specifically with Ako,he was extremely knowledgeable, communicative, and made the whole process a breeze. He kept me updated throughout, answered all my questions, and ensured everything was taken care of smoothly. To top it off, my car was ready within 75 hours, which was much faster than I expected. The repair work was flawless, and my car looks as good as new. I couldn't be happier with the experience. If you're looking for a reliable autobody shop that provides excellent service and quick turnaround times, I highly recommend Caliber Collision! Especially if you get the chance to work with Ako! read more

I am thankful for my visit at caliber collision. I appreciate the fast communication, constant updates, and the app that let me know the progression of my vehicle. overall, I would say my service was phenomenal. I am most likely to recommend this caliber collision to a friend or colleague because of the exceptional service, in addition, if my vehicle was ever in any more major damage, I would most likely return to this location. Special shout out to Ako for phenomenal customer service, and constantly keeping me reminded and updated on the processes of my vehicle. upon arrival of picking up my vehicle, it was washed and looked brand new. I was so happy because I truly miss my baby. thank you caliber collision for your service. Best Regards, 6/18/24 - Happy customer read more

I have been going to this location of Caliber Collision for over 5 years with two vehicles. After I got a new 2018 BMW, it was a magnet for the crazies and has been hit now (3) times requiring auto body repair work as the dealerships no longer do body work. I was initially a little concerned as BMWs now have so many sensors and computers. Regardless, each and every time Ricardo Cosme has taken great care of my car and makes sure to take care of any issues after the fact. In fact, just this week, I had a problem with the hood latches that the dealership did not know how to fix...which is crazy as it's their car brand...and Ricardo took care of it quickly and at no charge. I will always, 100%, take my car to him and Caliber Collision in Crystal City. read more

Excellent Body Shop!!!! Estimators are well spoken, understanding, and kind. They will explain the process to you and put you at ease. It's never a 'fun' visit when someone has to take off of work and take their vehicle for untimely repairs at a bodyshop, however this company definitely takes care of you. The quality of their work is excellent. No duct tape or bondo. No shoddy work. All the panels matched and my vehicle looked perfect. I would highly recommend them! Brittany, my Estimator, did an excellent job assisting me. She was kind and courteous... patient and knowledable. Thanks again Caliber Collision and thanks again Brittany! =) read more

I was in a car accident while I was 6.5 months pregnant while in the middle of tying to find a house since we are adding a new addition in our family. My car was immediately towed to Caliber Collision. As soon as the approval and paperwork came in they immediately started the work. The staff did an amazing job keeping me updated on the status of my truck. They were efficient and went above and beyond to ease my mind since I had a dozen other things going on. They worked hard and as quickly as they could to give me back my car. The guys here are great and I highly recommend them! Great job and keep up the good work! - D. Lewis read more

My car was in a little finder bender. So I took it to Caliber Collision in Crystal City, VA. After I looked at the damage to my car I wanted to lose my mind. But when I got my car back OMG the work was just fantastic. As we did the last inspection to my car. I told the rep "You can't see the smile on my face, so I'm Smizing with my eye's". The work was outstanding. I'm very satisfied. On top of the wonderful work on my car. I was able to leave my rental car there and they had it picked up and processed out. Many thanks to all of the hard essential and hard workers at Caliber Collision, Crystal City, VA. Paris H. read more

I appreciate the accommodating service, including after hours drop off (be sure to sign the key drop envelope after supplying information - work cannot start without your signature - but if you forget to sign, as I did, they can send an online form to sign), as well as completing the work ahead of estimated schedule, and allowing me to leave the Enterprise rental car with them, which made for hassle-free pick up. Oh, and the car looked fine, including flawless paint matching. They repaired, rather than replaced, the quarter panel, which I prefer because waste is overwhelming the planet. Good job! read more

I took my car to Caliber Collision at Crystal City after I wrecked it and I was truly stressed out because it was my first accident. My neighbor recommended them and I was so happy they did. From the initial phone call to when I picked up the finished product, I was treated with respect and everyone I spoke with truly seemed to care about me and my car. They kept me updated on any delays and adjustments, and I was so pleased with the repair and the cost. The staff worked well with my insurance company so I paid my deductible. I will definitely recommend them to my family and friends. read more

Thank you for a great experience, especially when i t comes to car repairs. Car was taken in and turned around very quickly minimizing the expense to the insurance company as well and the inconvenience to me and my family. Customer service was excellent and so was the Quality of work. Hope to not see you too soon but with 2 young adults driving, if I need need body work again I will bring my family cars to this location Caliber of Crystal City/Alexandria. I also added a few services on while the car was in the shop and that was conveniently handled for me as well. Thank you again. read more

I can't express how great my experience was with them..particularly Ricardo. We had repair work done a year ago and just got back from a trip recently only to notice that a very visible component was missing from our front bumper. (which had been part of the repairs done a year ago) When I brought my car into Caliber to inquire about ordering the part, Ricardo reordered the component on the spot and installed it the next day. At no charge. These people care about their customers and they have us as lifelong fans.....although I hope we don't need to use them much in the future :) read more

Went passed Caliber Collusion to get an estimate for some damage caused by a "hit and run" driver in a parking lot. I was greeted by a young man named KJ who went above and beyond to explain the repair process and cost. KJ was always available to help answer all my questions. Even though I know most of the work was done behind the scenes having a rep like KJ as the face of your business is a smart move. I will always return for any of my repair needs. Thanks KJ. Keep up the exceptional work young man. You have no where to go but up with your level of professionalism. read more

I brought my car to Caliber Collision after my insurance company recommended there services. With this being my first auto accident I was very shaken and confused about what I should do next. When I arrived at the shop everybody was friendly and comforting. I was walked around my bruised vehicle by a gentleman named KJ that went over the process of what would happen next. Throughout the 4 days that my car was at Caliber I was called numerous times by KJ, up to the date my car was released. Thank you again KJ and team for being so comforting in an uncomfortable situation. read more

I recently needed to have the hood of my LandRover LR4 repainted due to road and weather damage. I reached out to Ricardo and his team at the 3406 Richmond Hwy, Alexandria location and I could not have made a better decision. He had me in, assessed, scheduled and beautifully completed two days early. As a bonus, the cost came in under budget! Everybody on Ricardo's team was professional, courteous and incredibly nice. This is my second car paint/repair I have had done here. I am hoping that is it for a while but if I need work again, Ricardo will be my first call! read more

Took my GTI back in December 2020 to replace the side skirts after my wheels and tires were stolen. They did a great job and I was very satisfied, plus the managers were great to work with. Fast forward to August 2021 and side skirt was loose, so I stopped in and spoke with a manager. So helpful and friendly, plus he had one of the techs to fix the issue for me. The managers are very knowledgeable, friendly and helpful. I truly appreciate them and if you need body work done on your car, make sure you stop by this location for service. Thanks to everyone!!!!! read more

I read the sign outside that said appointments are required for estimates and drop off but I took a chance of just going in and asking, the front desk lady did inform me it is by appointment only but she still took time out of day and look for an advisor to just look at my vehicle for me. Whoever the big scruffy advisor looked at my Honda and gave me his honest opinion on how much my repairs will cost and did not sugar coat it for me was all I needed. I will be recommending this place not only for their amazing Customer Service but for also their honesty. read more

I had a wonderful experience with Caliber Collision - Ricardo and his manager Evereth were absolute lifesavers. I had my car towed by the city of DC and they bent my car door in the process, causing me a lot of unexpected stress. When I arrived at Caliber for an estimate, Ricardo came out to help me and easily bent my car door back into shape in about two minutes. So much stress gone in a moment! Everyone was so friendly and helpful, and I was out of there so quickly, gaining me so much time back in my day. So grateful for their amazing customer service! read more

They are awesome! I lost a battle with a parking garage pillar. :( I have a small dent and paint damage. I didn't want to pay to fix the dent (I've done that in the past... pricey), but I wanted the paint issue fixed so the car wouldn't rust. I came in for a paint estimate and to my surprise KJ got the paint damage buffed and primed for me for FREE! Now I have sometime to save up to get it painted with the top coat color, and I don't have to worry about damage to my car. Thank you so much!! I'll definitely be back to get the top coat done. read more

I had swiped a pole in my garage a few months back and failed our state inspection because of it, even though there wasn't much damage. I just needed my headlight readjusted so I took my car to a couple places who charged me over $400... I checked out caliber collision to see if they could help me out for a little less of a cost and they fixed it up no problem for no fee at all! All of the employees there were extremely nice and responsive and clearly just wanted to help out without ripping us off. I cant thank them enough! Highly recommend. read more