The good is that thus far my vehicle has been fixed. The bad is that service took longer than…read morepromised, communication could be better, what seems like predatory charges for unnecessary fixes, and surprise junk fee at the end. Relatively comparable to most experiences with mechanics these days though.

Brought in my 2014 Volvo S60 for an oil change, state inspection, emissions test, and to fix the…read morecheck engine light that would've made me fail said emissions test (the code read that my air flow was too lean in my fuel). Problem number 1: the "complimentary inspection" was free, however them actually diagnosing the problem was a whopping $219.46. So, then the inspection was not free at all. Problem number 2: the quoted me at $2900 dollars to do the bear MINIMUM of repairs (air/fuel induction service, replacing an 02 sensor, MAF cleaning). Took it to another place, and I only needed to do ONE of those things for $300. Problem number 3: They insisted on me replacing my crankshaft main oil seal which would have cost me another $5000 dollars. Problem number 4: when I said this was way too much money for what I needed as I stated when I walked in that I only needed whatever had to be done to pass inspections and testing for registration and that I would come back to get my car, my Lyft to get there that is supposed to be paid for was not. They did pay for my one home, but not for the one back. Problem number 5: I only asked them to look at 2 specific things, the oil and my O2 issue, however they decided to also try having me pay another $10,000 in preventative maintenance services. problem number 6: They performed a service without asking me when I had clearly told them not to perform any service on my car after they provided the prices to me. However, they still performed the oil change anyway and charged me $119.95 for it. So despite me not wanting ANY service done, I still had to pay $389.53 just to get my car back and take it to another place. I simply cannot recommend this business to anyone when this is the kind of treatment and prices. If I had gone along with their business they were providing, I would've paid for more money in services than I would have just buying the car. I bought this car for $14,000. They were wanting to have me pay over $1500 more than what my car was even worth when I had purchased it. Save yourself the headache and wallet pain and go somewhere else.

I came in for a quick oil change knowing I really needed one. All of the technicians who helped me…read moreout were very friendly and helpful. They answered all of my questions and they were extremely knowledgeable and efficient! I was in and out pretty quickly even though I ended up getting my radiator serviced, too. Big thank you to Ricky, Byron, Nile and Brandon! & Christian was the absolute best for taking care of my car!

Not all instant oil change places are the same. This location is awesome. All the employees were…read moreworking hard when I came and worked as a team. No awkward miscommunication between techs like I have experienced at other locations. The techs talked me through everything and didn't try to pressure me on upsells. I am definitely going to be a loyal customer. 15 mins for oil change and radiator flush, can't beat that. Best value especially with all the coupons.

I had been going to Lube it for probably close to 15 years, but…read morethis is no longer a (penzoil) Lube-it location. The previous owner must have retired/sold/changed franchises and now it is a Valvoline Instant Oil Change location. The new business is fine, but it is significantly different in style (and it appears there has been a significant staff turnover). This is now the type where you stay in your car and they service the car around it. The new staff is good though. I appreciate that they have an almost military style of calling out work orders with response from whomever is responsible.

My SUV needed an oil change and neither my husband or I had time to take it to our usual mechanic…read morein McLean. I came across Lube-It on Google Maps so I decided to give them a shot. I was in and out in less than 20 minutes! They gave me two options for the oil change and asked me if I also wanted to change the brake fluid and washer fluid. I declined as I still intend to take the car into my mechanic. I was happy they didn't insist and didn't try to up-sell me. I would come back.

Great job! Will bring my car back next time I need service! Great value and great customer serviceread more

10/10, highly recommend. Ameer (the manager) and his team go above and beyond to answer questions…read moreand make sure you feel confident in the work being done. The pricing is worth the level of assurance I received, especially with the warranty and follow-up. I needed my vehicle turned around quickly, and they accommodated my timeline without cutting corners. What stood out most was that I never felt pressured at any point. Instead, they went out of their way in a respectful and professional manner to earn my business. As someone who usually wants a second opinion, I appreciated how they clearly explained what needed to be done, why, and showed proof of the work. They delivered exactly what I needed and got my vehicle back to me on time. I'll gladly continue to bring my business here moving forward.

The dashboard instrument cluster on my car went out, requiring electrical repair. Repeated…read morediagnostic testing revealed a unique part that had to be back ordered. It meant several days of waiting, but the guys at Bradham were both professional and patient in keeping me updated on the progress. It turned out to be a lengthy and rather expensive project, but the repair was made and the outcome was everything I could have hoped for. Special thanks to DJ and Jacob for their courtesy.

Exceptional service and communication. The Bradham team went above and beyond to get my car back on…read morethe road, and even had me bring the care back a month later so they could make sure everything was perfect. If I wasn't moving states soon, this would be the only place I bring my car. DJ, Jay, Billy and the rest of the team thank you! Special shoutout to DJ and Jay. Appreciate yall!

They forged a battery test and told me I needed a new battery. I knew it was at 97%. Better…read morebusiness bureau should pay a visit.

DO NOT GO TO: Seems like the consensus based on the reviews is that this place is terrible. I'm…read moreafraid that I can corroborate and concur with the sentiments. Here's the story: I went to get my oil changed and they took the car in. The service gentleman came out and asked if I "really" needed my air conditioner fluid among other, included, checks because that would be "more work". Next, the damage to my car happened. I go outside and they said my car was ready and the service gentleman was sitting in the car still and i waited for a couple minutes and he told me to go get the manager - who was smoking a cigarette in the garage and then went to my car outside the window and talked with the guy- undoubtedly leaving cigarette smoke lingering around my windows-down car. Then, I got in my car. The photos below say enough... This is egregious.

Friendly staff, was in and out of here in almost no time and I got to stay in my car, they…read moreexplained what I need and what I don't, they did pressure me to buy a new engine filter but apparently that needs to be replaced every 15-20K miles so I might as well and it wasn't that expensive. But they could have explained that to me rather than just show me and leave me to guess whether it was necessary or they were trying to upsell me. Still, the staff were nice enough and got me in and out of there quickly. They weren't super attentive but who cares, they got the job done and that's what matters. They'll do the oil change quickly as well as other needed services like replacing a broken light. They'll often encourage you to get extra services like replacing wiper brushes or engine air filter but not unless you need them. And they're quick and not super expensive. Plus you get to stay in your car rather than wait in a crowded waiting room during COVID. Would highly recommend.

They lured me in with a $10 off Mother's Day coupon and made me feel terrible about coming in for a…read moreroutine oil change. They left a light bulb on the floor from their prior vehicle which I drove over when I was guided into the bay by their worker, smashing it under my left front tire. After he scolded the worker for leaving it on the floor, I questioned the safety of my tire. I was told it the bulb was plastic and for me not to worry about it. Then the high pressure salesman came at me to add the suggested transmission fluid change for $200+ (down to $180'ish with his discount code). I told him no, the dealer cost for the Honda 25k service was $225 and included the oil change, transmission fluid change and tire rotation. He told me multiple times that I was wrong, telling me I must have misunderstood the dealer. I found that to be VERY disrespectful to me as a woman. I was at the Honda dealer and received a written quote. I know it was right bc I had the convo with them personally. I have used Valvoline for years on multiple vehicles in two states. I'm new to Alexandria however after this treatment l, I will NOT be returning to Duke street or maybe even to Valvoline for that matter. Very poor customer shaming, hard sell techniques and safety compliance. Get your oil changed somewhere else.

Always know they will repair my cars as needed. Excellent repairs. They are not inexpensive…read more But come on guys, we've spent almost 7k this past month, couldn't you reset the clock and wipe off the steering wheel? You used to make sure my car was clean when you gave it back. I can understand not washing it but clean up the stuff your guys have done in the process of repairs. I'm going to say this is not typical. But we shall see. Maybe they are expanding too fast?

We broke down on the way to NC and got towed to their establishment they were excellent at handling…read moreour repairs and getting us back on the road by early afternoon. They went out of the way to help in a difficult situatio.

I went to Passport Infiniti for my 30k oil change, lube filter, and tire rotation. They came back…read moreand said my rear brake rotors and pads were worn out and needed to be replaced for $800. I might look stupid, but I am not that stupid! I declined the service. We have taken my wife's car to Del Ray Service Center for the past few years. I knew I could trust them for an honest assessment of my brakes. I left Passport Infiniti and went straight to Del Ray Service for a second opinion. They were busy when I walked in, but they took the time to take a close look at my brakes. They assessed that my brakes are good for at least another 20k miles. It is sad that the dealership Passport Infiniti that I bought my car from has such a dishonest service department. The great thing is that the people of Alexandria have an honest Mechanic at Del Ray Service Center that they can go to and get a truly fair assessment of their vehicle. I highly recommend them to anyone looking for an honest, talented and great Service Center.

This was my first time coming here, and they were able to fit me in last minute. They took care of…read moremy safety inspection quickly and professionally. Really appreciate it--thank you!

I've been using Royal Service Center since 2010 and they are consistently great. They've done work…read moreon lots of different cars for me: Crown Vic Altima, Fit, Integra, Sonata, Sequoia. I tried a couple other shops in Delray and Shirlington area and I always come back.

Wow! I can't believe I have drop this spot's rating. I have been coming here for years, and I still…read morethink their inspection service is excellent, but their customer service at the front desk is horrible. I stopped in to ask if they could repair a tube running from the Cat to the air pump and was told, "I'm not going to touch it." I was stunned "Why?" "You drive that Crown Vic." "Yes" "Parts break on those old cars. It is not worth my time," said the service manager. "But you've done work on it before?" "I'm just not going to touch it. You can get the school to do work on it if you want, but I'm not going to touch it" And there it was. The fact that I work at a school where I can get our Auto Tech to work on minor issues for free had obviously upset the service manager. He had blackballed my beloved Roadbeast simply because it older than 25 years of roadworthy glory. I quickly called another shop and explained my situation, asking if my car was too old. The attendant on the other end laughed, telling me that his shop they don't discriminate against the vintage and unique. .. I guess I will be taking my business elsewhere from now on. P.S. I took my car to another mechanic, and I had the whole thing fixed for just $74