I was searching for a very specific firearm and Legendary Guns absolutely delivered. Jennifer went…read moreabove and beyond to track one down for me, demonstrating exceptional customer service every step of the way. She kept me consistently updated throughout the process, communicated clearly, and made me feel genuinely taken care of. When one finally arrived in the store, she texted me immediately, which made the whole experience feel personal and seamless. As fate would have it, it even arrived just in time for Christmas, which made it all the more special. From start to finish, the experience was smooth, professional, and enjoyable. I can't recommend Legendary Guns highly enough, especially if you are looking for knowledgeable staff who truly care about their customers.

Such a nice place to do business with. I've been wanting a shotgun for years and I finally bit the…read morebullet (no pun intended). Jen and Raul were so great to work with and this was by far the fastest experience purchasing a firearm. These are the shops that deserve business. They're super fair, transparent, and friendly. I absolutely love my Mossberg 500 and I'd be more than happy to come back and purchase another firearm from them.

I bought an Edward arms ar-15 from a private seller many years ago. After putting about a thousand…read morerounds through it, i was having trouble with feeding rounds, and some stovepipe jams. Since i live in Phoenix, I decided to just take it straight to Edward Arms to have it diagnosed. The gentleman (the owner, i guess) was very kind to see me and have a look at the gun. He knew right away what to do, and after replacing 1 part, completely free of charge, the gun works like new. I was flabbergasted at the incredible customer service, almost unheard of in this day and age. Thank you Edward Arms. I will never forget your outstanding service and professionalism!

Edward Arms is a preferred FFL dealer on BudsGunShop. Com. They had UPS return (not hold) a firearm…read more( My husbands Christmas gift ) to the sender on Christmas Eve early afternoon. I called numerous times that day to ensure it had arrived only to get a machine and no one ever returned my calls, even days later. They were also closed the Fri & Sat after Christmas too! When I finally got a person and not a machine the following Tuesday, she was unemphatic & rude. Because the paperwork is FFL dealer specific and was returned, his gift is now scheduled to arrive in Phoenix around 1/7 - ARG!This was my fist & last time purchasing a gun online and having it sent to an FFL dealer locally for a transfer to me.

!!!!!!!!!!!!!UPDATE!!!!!!!!!!!!!!! I received a phone call…read morefrom the owner of Arizona Firearms yesterday evening 06/14/2021. He informed me that he had seen my post, recalled hearing about it in the store, and then nothing, so he thought it had been resolved by one of his managers. He read my post over the weekend and realized it had not been resolved to their standard of business operations. We had a great discussion and Arizona Firearms stepped up and completely resolved the issue and concern. It is unfortunate that it had to be resolved in the manner that it did, BUT all is safely mended. A SHOUT OUT to Arizona Firearms for completely resolving this matter! This is the kind of support that we as consumers expect from people we do business with. I expect to be returning to Arizona Firearms in the future to do more business with them. The store is stocked and they have ammunition for GREAT prices (I was just in there an hour ago). Thank you Arizona Firearms!!! --------------------------------------------------------------------------------------------------- Some information for you gun owners out there.... I purchased a used Tri-Star Raptor 20ga from Arizona Firearms in late 2019 for my two pre-teen boys. Due to COVID and fire/shooting bans in Arizona, I was unable to fire this shotgun until late 2020. When I did fire the shotgun, it immediately jammed. It jammed so bad that I needed to take it into my gunsmith. My gunsmith mentioned that the internal parts were damaged and needed to be sent to Tri-Star for repairs. I shipped the gun to Tri-Star for repairs. The first phone call I received from Tri-Star was from one of its Officers of the company. I was shocked! He informed me that he personally looked at the shotgun that I sent for repairs. The shotgun was manufactured in 2013 and still contained all of the original internal parts, and they had never been replaced. He estimated that it is possible that the gun had seen several thousand rounds through it. He immediately condemned the gun and mentioned that it should never have been resold into circulation as it could possibly injure the shooter. He then asked if he could reach out to Arizona Firearms on my behalf to discuss the condition of the gun and the sale. I received a phone call back from Tri-Star. I was informed that Arizona Firearms does not bench check or test fire used firearms they purchase. They are immediately placed on the rack for sale. The manager of Arizona Firearms also asked Tri-Star to ship the gun back to them so they could look at it! Tri-Star refused by stating they could not allow this gun back into circulation and that the phone call from the officer of the manufacturer should ease their suspicions. Tri-Star asked that I reach back out to the manager of Arizona Firearms to see if they could reimburse me in some way by either a store credit or FFL transfer of a new gun. After several messages left over 2 months, I never received any contact back. In lieu of this, I contacted Tri-Star. Tri-Star immediately rectified the issue by replacing the gun with a new model at a very fair price. I cannot express how impressed and appreciative I am of Tri-Star Arms and the company officer that assisted me with this. They went completely out of their way to help a customer feel satisfied and safe with their product. I highly recommend Tri-Star Arms, their guns and their customer support. Life-long customer ahead. Thank you! Scott Drews Scottsdale, AZ

Poor customer service and don't know how to speak to customers. Rude and not professional! Don't…read moresell your guns here, they will low ball you and act like it's fair. Terrible gun shop

Best custom holsters in the Valley, maybe the state! I've had them make IWB kydex holsters for my…read morePCR, PPK, and now my 2075 RAMI and not only are they cheaper than pre-made they are always perfect or the remake them. VERY HIGHLY RECOMMEND!!!

Delays and more delays. very responsive at first then messages stopped. called and told my pistol…read morewould ship in 1-2 weeks, silence, called at 17 days and told it would ship that day or the next, four days later nada. At 30 days I will drop by the courthouse and file and do a charge-back for fraud.

Best priced ammo in northern phoenix and amazing staff that are super helpful and kind.read more

Bought a gun from this dude at a gun show. Exploded on me first time shooting it. Won't respond to…read moremessages to get it fixed. Do not recommend

I came here with my friend to buy slugs for his .30cal PCP. This place sells high end Air guns,…read morepellets, slugs, compressors, scopes and other accessories. I believe that they also do repair and modifications.

I live In New York and I called AOA, I wanted to purchase a Daystate PCP Air Rifle which Is an…read moreExtremely High End Product, when I Inquired about specific features and recommended accessories Jacob answered all of my questions and handled all of the details In a professional courteous manner! I will not hesitate to patronize AOA In the future!

Jeff has had my pistol for four years. He has promised it maybe a dozen or more times and has never…read morefinished it with my supplied parts. I used to go to Phoenix every five weeks and called every time to retrieve it without success because 1) he doesn't answer the phone or call back most times and 2) He is never there when he says he will be. I wish I could get my valuable target pistol back but I just have to chalk it up to making a very bad decision. I wish yelp had been around years ago so I could have avoided Jeff. I wish yelp would allow zero stars or negative ones.

Took my Springfield XDS in to get new sights put on it. Quick and easy $40 service. Took like 30…read moremins to do. Friendly lady at the counter. Wish I remembered her name. Will come back in the future!

CASEY IS AMAZING!!!! Super patient…read more Customer service amazing. I hope someone from management is reading this. I came here with my elderly father who is a gun collector and retired military. He is getting old so we needed someone with patience. My father spent over $4000 on 3 firearms. The gentlemen who helped us 3 weeks ago. ( will not mention names ) was nothing like Casey We are business owners ourselves and understand one thing. It's never the place. It's always the people Thank you Casey!!! WE APPRECIATE YOU!!! Father and son customers. Will be back to see Casey again.

Subject: Concern Regarding Customer Service Experience at Tombstone Firearms - Metro Center…read moreLocation Dear Tombstone Firearms Management, Good evening. I am writing to bring to your attention an issue I experienced at your Tombstone Firearms store located near the old Metro Center, off the Black Canyon I-17 freeway and Dunlap Road. On December 15, 2025, at approximately 1:45 PM, I visited the store intending to purchase an H&K 9mm MP5, which I had previously seen at a very competitive price. Unfortunately, my visit was disappointing due to the lack of attention and professionalism from the staff on duty. Although the store was not busy at the time, I was initially ignored upon entering. I understand that one staff member was assisting another customer, which is completely reasonable, but there appeared to be only one person behind the counter. After waiting for some time, I sought assistance from another employee, who seemed visibly bothered and uninterested in helping. He provided little to no information about the firearm and gave the impression that he would rather not be there. After waiting roughly twenty minutes, I was finally shown the weapon, but the interaction lacked enthusiasm, courtesy, and professionalism. While I recognize that every business can have off days, I believe that all customers--regardless of the cost of their intended purchase--should receive respectful and attentive service. I wanted to share this feedback not out of frustration, but in the hope that it helps improve the customer experience for future visitors. Professionalism and common courtesy should be standard practice, especially in a store representing high-quality products and a respected brand. Thank you for your time and understanding. I would appreciate confirmation that this message has been received and that the matter will be reviewed.