Awesome guy, arrived right to my front door in a timely manner. Wonderful service and very…read moreprofessional. Highly recommend using this guy.

Wonderful service came to my job ! % Recommended! Fast reliable and my coworkers needed it too and…read morewe all got great quick service without having to take time out on our off days!

The long back glass on my 2002 Suburban was broken. They found the glass I needed, even though…read morethere weren't many available. Quoted me a price and made an appointment right there on the spot! I had to bring my car in early, and it was raining. They moved my car under the cover so it wouldn't get wet inside. The glass was installed quickly and efficiently. The best thing to me was that they had vacuumed up all of the glass out of my car - That was above and beyond in my book. I really appreciated that!!

Quoted price to replace Honda Odyssey 2023 cracked windshield and re-calibrate its camera was over…read more$1000 versus dealer-recommended company price of $680.

I am extremely pleased with the service I received. The quality of work was outstanding, and the…read morevalue provided was excellent. They replaced my front bumper on my 2025 Ford Explorer ST Line, and the results exceeded my expectations. The service requested was completed with great attention to detail. I also truly appreciated the clear and consistent communication from Nick. He recognized the value of my vehicle and reassured me it would be handled professionally by their service department. They absolutely delivered and did not disappoint. Thank you, Caliber Collision North. I would definitely choose your team again for any future vehicle needs!!!:)))))

NEVER USE THIS BUSINESS!!!! I have a $105,000 car that they aboslutey RUINED! They Drove my car…read morewith no oil in it, and locked up the engine. I paid $30,000 to replace the engine. NOW that I have replaced the engine, I have learned that they tried to jump the car to get it to turn back on, and they FRIED all my electronics/computers in my car, and am having to get that replaced now, which is an additional $6,000. This repair shop took NO accountability for their actions. They said they didn't do anything to my car, yet the odometer said otherwise. When they receieved the car, they KNEW the engine had no oil, due to busted pipes, and I had the odometer at a certain mileage when I dropped the car off. When Caliber Collision sent my car to BMW, their estimate had it MORE than a mile MORE than when I dropped it off. WHICH PROVES THE DROVE THE CAR WITH NO OIL, WHICH RUINED MY ENGINE TO THE POINT IT HAD TO BE REPLACED. Now that I had the engine replaced, new spark plugs, and new $2,000 battery put in, I am now needing all computers and electronics replaced. I AM OUT $36,000 (mind you, I've paid cash) ON REPAIRS TO THIS CAR, which only $7,000 were body parts, and the rest were damages Caliber Collision caused. I WANT THEM TO BE HELD ACCOUNTABLE. Please whatever you do, do NOT take your car to this repair center. ESPECIALLY if you own an expensive car. I drive a BMW M4 Competition Convertible. MY CAR IS RUINED AND TOTALED. THEY totaled my car. HORRIBLE, HORRIBLE, HORRIBLE. PLEASE stay away!

Today I needed a windshield replacement and didn't have a lot of time to get it done…read more I called at 8:30am and gave the guys my Texas License Plate number and they made sure they had a windshield replacement for my truck. They did! I was then given the option of 3 different appointment times for today. I chose the 10:30am slot. I arrived at 10:25am., they took my keys and within 30 minutes my windshield was replaced ! Not only are they quick, they are friendly and a pleasure to do business with. If you need a windshield replacement, go to AutoGlass Express.

I went in today for a windshield replacement as my last one had been cracked for over a year! I had…read moregotten there a little earlier than my appointment time since I had gotten off work earlier in hopes that they would still be able to see me and surely enough they did! The staff was super friendly and invited to inside their lobby to wait while they fixed my car right up. SUPER QUICK SERVICE! I was out of there in literally an hour! Would 100% recommend this place not only for the affordability but for the flexible speed of service!

READ THE REVIEWS!!!! My situation is much like another one…read morei read. Long story short. Called, got quote, said yes, was to get the job done before noon and did not arrive at the house till after 6 that evening...mind you it's dark...asked if I was going to take it to get tint and I said yes, he said he can do it for a few bucks more, I said yes. He said that evening that bc it's dark check the tint in the daylight and if there was any bubble or mistakes let him know and he would fix for free. Next day checked and there were bubbles and did not match the other front window and did not place the window buttons back on correctly. Texted him and he would come out to my job and fix and then never saw him or heard from him.

My daughter took her car to the guys (James Marable) house as he requested to get a windshield…read morereplaced. He said he was working out of his home. He told her that the car would be ready in a few hours, but a few hours turned to all day into late that night and it was dropped off at 10:40 but he took for ever to answer the door. After getting the car home it was dark so we inspected it the next day. He broke a part on the vehicle that we were ok replacing with a used part so it would not cost him so much. He said that he would replace the part, but not only did he not replace the part... The windshield was leaking. It rained hard a couple of days later, and her car was filling up with water. We told him about it and he said he would fix it but then he quit answering our phone calls and texts, and he just ignore us, I strongly suggest you find someone professional because he has no idea what he's doing and doesn't care about Customer Service and taking care of his customers. He owes us for the part and we had to get the windshield fixed somewhere else. It cost us more money to replace the part he broke and didn't bother to tell us he broke, then tried to deny breaking, and get the windshield fixed than it would've cost us to go somewhere else from the very beginning. He doesn't even have a shop! Dont waste your money!

Thief's. My car has a sensor/ camera mounted on the inside windshield - as most new vehicles do…read more In addition to the cost of the windshield replacement (approximately $500) they wanted $750 to calibrate/align the camera. I explained my car has a "calibrate" button that you simply push after installing a new windshield and it automatically recalibrates everything. They refused to install the windshield without the additional $750 recalibration fee. I went down the road to Auto Glass Express - they installed the new windshield quickly; I pressed the recalibration button and everything works perfectly. I'll never use SAFELITE again. Crooks.

Started my windshield replacement order online. Only complaint here is a lack of transparency in…read moretheir quoting program. Most costs are known early in the process but don't show up til later, when scheduling. Finished my order and scheduling thru the chat feature. On the day of my appointment I learned the online discounts did not get added during the chat order completion. The technician, Michael put me in contact with Rhonda who made things right with the order, getting the price even lower than my expectation. The technician, Michael called in the morning to shorten my time window. When he wasn't going to make that window, he called to ensure I was aware. When he arrived, he was pleasant and got right to work. He explained things when I asked and finished in a reasonable amount of time. He explained immediate care instructions and easily handled payment on site. In the end, a good experience. Thank you Michael and Rhonda!!

Excellent service, very nice people!!! Had to get a chip fixed in my windshield and they got me in…read morethe same day I called and got me done in less than an hour. Reasonable price! Easy to find (using google maps) a little off the beaten path, but if you're in between Lindale/Mineola/Swan and Tyler and don't want to go to Tyler, this is your place!

I got into an accident while traveling from Dallas, TX to Shreveport, LA... A semi had a blow out…read moreand the car in front of me ran over the tire and my windshield caught it while I was going (the speed limit is 75 in TX!!) 79 mph... Needless to say I was stranded and in need of a windshield! Glassmasters went above and beyond and did everything they could to help me out of this horrible situation. After everything, dealing with being stranded on a Sunday, the insurance company and the police, Glassmasters was the best part of the experience. I called every glass company in the area and not only were they the quickest, they were also the cheapest! I highly recommend them!!

Two hours into our 11 hour drive from Texas to Alabama (the 1st leg of a 2-week road trip), we took…read morea rock to the windshield and had a crack! Knowing we'd be doing a lot of driving in hot weather and possible rain, we googled our nearest Safelite and ended up in Bossier. (Our son works at the Tyler, TX shop and insisted we shouldn't wait to get it repaired.) The guy and gal working in the office were so kind and friendly! Knowing our predicament, they gave us advice and instructions how to get it done quickly through our insurance (costing nothing) and were able to squeeze us in so we could get back on the road without too much delay in our trip! (I just wish I had gotten their names!‍) The gal who did our repair was efficient and friendly, too! Well done, and thank you!!!

I had a SMALL little chip in my windshield. Safelite came to my job to fill in the chip so it…read moredidn't spread. Well I should have left it. When he was filling the chip the chip turned into a crack the length of my whole windshield. When I called satellite they said they are not liable and they can give me $50 off of a new windshield which was almost $400. Never will I use them again.