We rented through Caldwell Property Management for 8 years, and unfortunately the maintenance and customer service got worse every single year. The biggest issue was how long repairs took and how little urgency there was from management. We had major air conditioning problems during Arizona heat, and instead of handling the repair professionally, Caldwell pushed the responsibility onto the owner. It took over 46 days to finally get repaired. We also had a kitchen leak that took about 2 weeks to fix, and a backyard water leak that dragged on for months. During the delay with the backyard leak, a tree died. When we moved out, they actually charged us for the dead tree even though the issue happened because the repair was never handled in a timely manner. When we first moved in, the carpets smelled strongly of dog urine and were in poor condition. Caldwell's response was basically, "You can have them cleaned if you want." The backyard was also left in terrible shape. The carpet in high-traffic areas was badly worn, and instead of replacing it properly, they simply stretched the carpet as a temporary fix. That didn't last long. The communication and customer service were equally disappointing. Maggie was consistently rude, dismissive, and acted like every phone call or maintenance request was an inconvenience. After 8 years as tenants paying rent on time, we expected much better treatment and professionalism. We stayed as long as we did because we loved the area and our daughter attended Legacy, but moving out was another nightmare. We paid a very large amount to terminate the lease early, yet they still sent us to collections afterward. At this point, small claims court appears to be the proper next step. I would strongly encourage anyone considering renting through Caldwell Property Management to document everything carefully and think twice before signing a lease with this company. Terrible Quality. read more

Rented with them one month and the owner fired them!!! They owed me money back and closed the portal on me and said we will no longer be communicating with you. Renter beware!!!! Run... dealing with Maggie was a joke. read more

Less than 1 star!!!! Renters Beware! The unit was clean and returned to them 2 weeks prior to the lease end date. This company or Wendy charged a $125 trip fee to inspect the unit and feel it's okay to charge for bird droppings on the patio (which is due to a HUGE bird problem at that property) as well as some other minor petty things to justify their trip. This is after they would not complete some painting and cosmetic repairs to the unit that occurred due to a plumbing problem. We were told they would finish those after we moved out. They already keep a portion of the deposit and then thinks it's okay to charge extra for things that should be taken care of on their end. Very unprofessional!!! read more

I would give zero stars if I could. I have never dealt with so much unprofessionalism. It feels like you're paying for nothing to get done. If anyone knows about a better property management or can give me information about property management I'd really appreciate it. read more

Caldwell Property Management - Property Management Near Me - Chandler, Arizona

DO NOT TRUST THESE PEOPLE! (Specifically, Wendy, who fabricates any reason to steal your deposit) It's NOT a deposit they collect, but a ransom that you are later bullied out of receiving. They overcharged for simple things that they "claim" to include on their BS monthly ($29!) service which is nothing more than another money grab! Greed at its finest and despicably low customer service from their close out manager. Suzie is stand up and a super sweet person. It's really frustrating though that she is muzzled and not able to step in when the pit bull Wendy starts to bark at you, their tenant. Don't even try to reason or have logic when "arguing" with Wendy. It's a shakedown and the owner of this company needs to know. Beyond the owner, any future tenants considering a property managed by Caldwell need to stay clear. It's not worth the hassle and you will be screaming at your computer when you get one of Wendy's emails...writing this review is spiking my heart rate just thinking about how screwed we got. We should have just threw them the key and left the placed trashed. It was worthless to mop, vacuum and clean the place, because they set a "white glove" standard in order to get a penny back from a deposit. read more

Stole my deposit and charge my for dirty mirrors and hair. I asked for receipts and none provided. I am filing with the government, what this company does it's not right. When I recieved the property it was a mess, I complained about the issues. There was cardboard holding up the counter drawers! read more

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I am shocked at how rude this property management company is. When I initially rented my townhouse, it was directly from the owners. Due to maintenance issues, they hired Caldwell to manage the property and it has been a headache as a tenant since then. They are rude and unhelpful - and it feels like the owner and the property management company bullies the tenant. DO NOT RENT FROM AN OWNER WHO USES THEM. read more

I left the home in perfect condition but Wendy still fabricated a reason to keep a petty amount for something I could never prove. I laughed out of relief to be finished with my contract with them. It was a nightmare from start to finish. read more

Caldwell property management is a horrible management company. They do not manage repairs and are less than honest during move out inspection processes. During our stay at the rental, we found that the appliances were sub par. When we asked Caldwell to replace the dishwasher we had to wait until the dishwasher sounded like a garbage disposal before they would agree to replace the unit. At move in the fridge was full of mold. Upon move out Caldwell searched high and low to find charges and we're less than ethical when we asked them to provide receipts. They failed to comply with our request. I Do Not recommend Caldwell as a landlord. I would give them a negative 100 stars if possible. Run as fast as you can and do not sign anything they provide you. read more

RUN AWAY FROM THIS PLACE!! That chic Corday took my app fee of $45 and was never heard from again! I called her everyday for a week (including texts) after not hearing back from her four days after I paid her the app fee! Is this chic the only person working there, everything goes to her personal line?? These people are SHADY!!!! Update: Just had to dispute charges with my bank to get my money back. No one ever called me back, responded to text or emails and now I've closed my bank accounts because I was hacked. Coincidence?? It's been almost a month later and NEVER heard from her again. Scammers?? Ugh! read more

really bad services, ever in life hire a company like this one, Rachel poor customer service and as property owner hate to have lied from people like this read more

Hello, I would never ever in my life recommend renting from Caldwell to anyone. I would rather sleep in the streets than have to deal with them again. Let me explain: we made several request for the AC unit to be fixed or replaced which was causing a ridiculously high electric bill. ($400+) We were also charged $100 for them to come reset the outlets that were not operational upon move in. Now when we moved out was the worst: after they took our deposit we were also being charged $800 for damages that were present before we moved in and notated during the move in walk through. We were charged for AC repairs lol. Even after we made several requests to have it fixed. We moved out during the haboob which anyone would know causes debris to flood the yard. So they charged us for that as well. End of the story is they took our deposit and after email and phone calls with the house owner we called it even. Do not rent from these people. They will stiff you. read more

Edited : The fact that the owner called me as well as responded to my complaint says a lot to me. I appreciate the time and effort to address my reasons for concern and have revised my rating to reflect that. There are some nice people working there but the fees surely need revising. read more

Overall a good first time experience with property management company. Had to follow up on phone calls and emails a few times in order to get responses. Dee in the front office and Preston are helpful when we do speak with them on the phone, email, or in person. Home was rented to us in reasonable condition. Only downfall is previous tenant had dogs, and we are still finding dog hair in the washer/dryer and air vents. I would definitely recommend Caldwell Property Solutions as they have been great overall in comparison to other property management companies my friends and family have utilized. read more

Being an absent homeowner, I needed a group that didn't charge me an outrageous amount and then do nothing to treat tenants with good customer service. Caldwell has notified me promptly of issues that needed fixing in the home, have stayed on top of the lease details, and have dealt fairly with situations that inevitably arise with tenants. read more

Horrible Property Company. House had moldy fridge. Never completed repairs in a timely manner and then they asked you to pay for repairs. Most unethical company and people. Run and find a different house, especially the house on Parkview in Gilbert. read more

Horrible Management! They don't even deserve one star. Now that I have a new property management company, I can see the difference. Don't accept a low credit rating if you go with them. Also, I would verify what your renter is paying. We had squatters in the property and our AC was stolen out of yard. It was their contractor doing the work; totally unacceptable. I recommend you go with anyone else. AJ is horrible and totally incompetent or does not care. Every time we changed renters we had to pay thousands of dollars; I doubt that they do an annual check. When one renter moved out we paid $13,000 to get it back in order. They just reuse the same pictures annually, good luck with them; the cost me thousands in losses! I only know this because my new property manager has managed to generate much positive income and only rents to people with good credit. They may be utilizing section 8 recipients. read more

Stay away from this company. 0 would be too high a rating When I first met this company I was impressed by their knowledge and signed a listing agreement to rent two of my properties. Within a few weeks in spite of our initial meetings it became clear that Caldwell could not work with seasonal rentals, which was my first concern. We parted company on good terms only to learn they had taken $400.00 out of my bank account but they had done nothing.To my knowledge no listing was ever set up, definitely no calls/interest were received and no rental was ever lined up. On my own I rented both properties in 2 weeks and contracted a management company. I requested a return of my $400.00 but was bounced around the company from sales people and manager(s) and eventually to the owner(Tom). A number of emails and phone calls to Tom brought no action or the return of monies taken without any services rendered. Caldwell Property Solutions has become a property nightmare. Do not trust and sign this company's listing agreement, they will automatically debit your bank account. Once they have your money it is gone for good. I have been a landlord for 35 years and I suppose we are always learning. To all owners reading this review protect your money and time and deal with a company you can trust. Gordon Grant read more

I have several properties in the Phoenix area managed by Caldwell Property Solutions now for about 7 years. They are a great team to work with, managing my properties professionally, and always attentive and responsive to any tenant/contractor issues that occur as part of the regular property maintenance work. They have helped me in screening tenants and getting me quotes for maintenance issues. Great team to managing and maintaining your properties! read more

Originally I was thrilled to work with this company. They worked with me to move from out of state straight into a home. Like an idiot I accepted the home site unseen. They couldn't even hire proper cleaners or landscapers to get the property move in ready. The first day I moved in the carpets smelled of urine, weeds throughout the yard, dog feces all over the back yard, closet doors broken, house was dirty (however they did have cleaners there for an hour the day of move in...2500 sqft home needs more than an hour and some dirty rags) and the fridge wasn't even working. Since I moved from colorado I agreed to work with them regardless because I couldn't keep staying in a hotel waiting for them to get it together. Throughout renting from them for 2 years they even complained about the work order requests we would submit and they would decline . As if it's our fault the faucets are running/leaking, toilet won't stop running and the previous existing water damage began to grow mold. Do not rent from this company. They got a remodel out of my family. Found out after I left the neighborhood! They admitted to losing our move in move out check list and still took us to collections. Highly DO NOT recommend. This is coming from a home owner & landlord. Thanks Cordae for moving us in and taking advantage. read more

I've had a good experience with them this far. Paid on time. I appreciate the professionalism of the clean and beautifully rich website. I have no problem recommending a team that is punctual like Caldwell Property Solutions as an excellent property manager in Arizona. read more

The company is very professional and attentive to your needs. The best thing about them is that they respond right away to you when an issue comes up. read more

Dealing with this property management company has been an absolute nightmare from start to finish. They were horrible at communication, never told me that a tenant had named me in a small claims court suit until they charged me legal fees. Ack! After I fired them, I got rid of the tenant myself and ended up having to pay for the lawyer they'd hired without consulting me. Run as fast as you can from this company. They are the absolute worst!!!!! read more

This team gets it. They have great service and always try to make you a priority. Once you talk to Josh you can I'll see he knows his stuff and truly has a great solution for each situation. I would recommend them over any other property managers in Gilbert. read more

My wife and I recently moved from NM to AZ. Upon move in of our new rental we noticed some things that would like to be fixed and cleaned. We reached out to Wendy and within the same day got a response back and maintenance (who was very courteous) showed up the next morning and fixed all the requested items promptly. Wendy also helped us contact the HOA for our community and spoke with them to set us up as rented to be able to get out gate code and remotes which we were having quite the trouble with. Wendy was super efficient and could not have gotten everything done without her help! Thank you! read more

Very thorough and efficient property management company. Would definitely recommend if family n friends ever need one.

Josh is a wizard in realty. He seriously worked magic in the purchase of our new home. There were some unexpected setbacks as we were in escrow but Josh navigated through all of the obstacles like it was nothing. In the end Josh was able to negotiate our purchasing price for much lower than our accepted offer and we really feel like we were able to get the best deal possible. Josh is super responsive and an really fights for his clients to get the best deal. He is honest and full of integrity. I can't say enough how happy we are that we used Josh as our realtor. read more

Cordae was very helpful in our rental house process! She was quick to respond and able to answer our questions without any issue. I would definitely recommend her to my friends! read more

DO NOT GIVE THEM YOUR MONEY! the girl Cordae never calls back or works on your app. I applied 3 weeks ago and still heard nothing back. I left vm for Manager and never heard back from him only from front desk lady who knows nothing. Do not waste your time or money. I now don't know where I will be living thanks to their scam!!! read more

Had the pleasure to work with the company on a couple occasions. Very pleased with the navigation of the website and their customer service.

Want to know how these guys get good reviews and hardly any feedback ? Check this out (excerpt from an email today received from TOM CALDWELL, in response to numerous complaints about their business practices and inept customer service): " ... In order to have this completely go away, this time for good. I will agree to pay $250. But I need in writing that no negative feedback, or legal action is to be taken regarding this matter, and that it is completely done. ... " . Needless to say I informed him that he could KEEP his $250.00 and that good reviews are EARNED and not purchased for $250.00. Most of their good feedback is from the VENDORS who THEY give business to, and NOT from clients. STAY AWAY - STAY AWAY - STAY AWAY ! I can't warn you enough of how BAD these guys are. Their business model, in my opinion, is to "pull you in" with low cost monthly fees (even offering a month or two FREE management), because they will GET YOU on "manufactured" maintenance problems, which "conveniently" their own maintenance team will take care of (sometimes without your authorization), and charge your up to 5 x normal contractor prices. In addition don't expect any "communication" from these guys (once they have your money), their follow up is almost non-existent, on one of my properties they didn't even tell me that had placed a tenant (which by the way took 3 x longer than they said it would), and in every single case THEIR tenants either had to be evicted or abandoned the property (breaking their leases) within 90 days of their placement - so much for good tenant screening services, which they'll tell you they "specialize" in. REALLY BAD EXPERIENCES with Caldwell Property Solutions. Don't be fooled by ANY good reviews they have online, I'm guessing that these were probably created by their friends/family, employees or vendors (who are naturally are only to pleased to write a good review, no doubt to ensure future business). If I could give a ZERO (out of 5) I would. I own many properties and would NEVER recommend this organization to take the "head ache" out of managing your properties, if anything, a relationship with them will INCREASE your workload and problems. read more

I've been with Caldwell Property Solutions for 3 years. Anytime anything happens they've always been very fast at making it right. We recently had a slow leak in our garage that caused some major damage that required pulling out walls, a bathroom vanity and toilet. I've been getting daily updates on what's happening from maintenance, Wendy is amazing! She goes above and beyond for us anytime anything happens! She's very good at finding trustworthy contractors as well! The owner of this home is very good at making sure the home is kept up with as well, he just had some walls repainted and is thinking about replacing the floors (we've been here 3 years, the floors are still in great condition) I highly recommend Caldwell to everyone that's looking! read more

As a first time landlord in Tempe, I didn't know what to expect using a management company to rent out my house. Caldwell did a great job in listing my property and getting it rented in 2 weeks at the price I was comfortable with. Josh Ax and the team have done a great job and I can feel at peace as a home owner. read more

If I could give a zero, I would. This has been the worst experience ever! Zero communication and completely unprofessional.

I am currently in the "probationary" period of 30 days. I am most likely going to cancel my partnership with Caldwell Property Solutions. Here is a list of things gone wrong these past few weeks: 1. Initial communication with them was excellent. They ask for pictures of our home so they may post on websites for perspective tenants. Within 3 days of submitting our pictures to them, our house was posted on several sites. We are scheduled to move out of our home in mid-December. 2. A week later, the representative, Cordae (I apologize if I spell the name wrong) sent a text to my wife saying that a tenant wants to come within 3 hours to look at the home. Needless to say, we told her that is not enough time for us to vacate our home. She stated that she will not be accompanying the tenants and we would need to show them ourselves. In that case, it's definitely a "no" to come view on last minute. A week after that, the same tenant wanted to come on a Saturday at 12pm. We were told this at 9am. Another 3 hour notice. And of course, Cordae couldn't make it because she is out of town. Reluctantly, I gather my 2 dogs and went out to run errands around 11:30am. 12:15pm viewing done. 3. Got a message from Cordae stating that there is another perspective tenant that would like to see the house and made a scheduled showing on Saturday at 12pm. Everything went smoothly.....fast forward to the problem. 4. The perspective tenant advised us that she would have to pay a "Municipal Fee" of 4% per month. We inquired what this was and a Ryan told us that it is essentially a "renter's tax". We are aware of this when we used to live in Phoenix, but from our understanding, Pinal County (our home is located in San Tan Valley) does not charge renter's tax. Being a Property Management company with "x" number of years experience would know this right? Wrong! After several email exchanges, Ryan acknowledges that this was a mistake on the listing agents part and would not charge the "Municipal Fee". If this was not brought up, I wonder where the 4% Municipal Fee would go. My guess is that it won't go to the city of San Tan Valley since this "tax" does not exist. 5. The tenant told us that they would be signing a 2 year lease agreement and paying 1 year upfront. Ryan and Cordae throughout the negotiation process never told us this. Until we inquire about it, Ryan reluctantly stated that he will look into it. The problem is this, the tenant will pay 1 year's rent upfront, but Caldwell will disburse our share of the collected rent (minus their management fees) every month. This seems to us that Caldwell wants to keep all the money for as long as possible. 6. The perspective tenant also told us today that Caldwell will only refund 75% of her security deposit. The 25% will be used for cleaning and relisting the property. From my understanding, only a breach of contract can we charge the tenant for relisting. Also, we need to provide an itemized receipt showing the cleaning fees. Throwing out 25% is downright unethical. My summary on Caldwell Property Solutions is this. They will nickel and dime the home owner and tenants so they can make a profit. They put in charges that, quite frankly in our case, does not exist and hope that nobody catches it. If Caldwell Property Solutions is truly an outstanding company (like so many reviews I've seen), then they would really help me take the headache of finding a tenant for my home as I am relocating to another state, instead of creating more issues for me as I needed to take out time and research some of the charges they are imposing. The final kicker to this is, nobody has ever been out to our house. How are you going to "sell" or in this case "rent" my home out if you've never seen it in person? It's like going to a car salesman who doesn't work in the lot and have never seen a car, but have seen pictures. Ryan stated that our situation is unique as we are currently still living in the home. There are solutions, such as coming out and seeing my home first and schedule viewings and giving us ample time so we can vacate. If I can give Caldwell Property Solutions negative star, trust me, I would. read more

Completely unprofessional. I own a large real estate brokerage in town and deal with property management companies all the time. My daughter Alex rented this house for 7 months, and when she moved in I commented to them and her how unclean the house was. While she was there the patio cover collapsed almost killing my daughters dog... I called and asked them to fix it immediately before a person got hurt.. it took them a week to 10 days to fix it. Then my daughter asked to move closer to the ASU campus. I found a new tenant who paid $50 more per month, and happily moved into the place with NO concerns. I had my personal house cleaner over to the home and had the carpets professionally cleaned. At move out I asked If there was any reason I should not expect to get a full refund of my security deposit. Nope, shouldnt be a problem they said... Now 1 month later they just sent me an email saying that there is no refund of the security deposit. That they mailed a letter to the house.. (Where they knew my daughter moved out of, although they always had my address.)... Lying cheating and stealing is no way to get ahead in business... look at their yelp reviews.. everyone is giving them one star.... Wake up guys... do the right thing ! Treat people fairly.... Stay away from this company !! read more

It was super easy to work with Caldwell Property Solutions throughout the renting process. My fiance and I were able to get our house within 2 weeks of the initial contact. Everything went according to plan and went without complications. read more

DO NOT GIVE THEM YOUR MONEY! I applied for a home and never once got a email call or anything informing me they received it. I had to follow up with them. I was told 1-3 days to hear an answer, then followed up 6 days later and they said "I think tomorrow". Left voicemails for manager, then received a call back from front desk I'm assuming letting me know I needed to speak with my leasing agent who told me she was waiting on the manager. No one here seems to know what is going on and with all the rental fraud going on right now on things like craigslist this seems no different. I applied long enough ago they should have a answer. I expect my money back due to lack of communication and speedy work efforts. Had I been denied due to credit etc. I would've understood losing the app fees but not due to their lack of work effort. I now have to worry about where I will be moving. Thank you for wasting my time. read more

I am a tenant in one of their properties, we lived for almost two months without a freezer, washer, about one month without a dryer, they said it was not up to them to discount or rent, then provided us $150 off the rent after having spoke to multiple people. Initially we were told the rent would not be late until the 5th day, then our 5th month rent we received $150 late fee! for our rent being paid after the 5th day, which it was not. I contacted them about, more BS as usual. Not a pleasant experience having to deal with these people. read more

Just recently moved into a property, and had some items that needed some attention. The maintenance team has been very responsive, and prompt with getting someone out to the house to make the needed repairs. Very satisfied, and pleased so far! read more