Truth be told, I'd like to give AFPM 4.5 stars, but I feel like some reviews on here are highly unfair, and they deserve the extra boost to help their overall rating. No rental experience is perfect for tenants in the valley. We are at the mercy of more people needing homes than there are homes, and continuously rising rent. I had absolutely the cutest (albeit a little beat up) house in Mesa for one year that I rented from AFPM. I wanted to lease it again, but the market called for a ridiculous increase in rent. AFPM tried to give me a little break to keep me, but I finally just threw in the towel and bought a house instead. Like a lot of people on here, I had a great experience landing the rental initially, and AFPM was Johnny-on-the-spot to fix a trashed garage door opener. I had NO issues at all with them until I moved out, and a $1900 security deposit turned into an $800 refund. There were about $300 in fees that were part of the lease I signed; $100 to rekey and about $200 in admin fees but that still left about $800 taken out. And yes, I 'left the place better than I found it' ( I mean, don't we all?) and was not happy. I emailed Susan with my concerns. My initial email was emotional and all over the board, and she emailed me back and said 'the expenses stand'. So, I tried again. This time I examined each of the bills provided, compared my initial photos to their ending photos, found a carpet/floor cleaning discrepancy, and emailed her with those items. Susan investigated each one for me, and ended up sending me almost $500 more security deposit refund. Does it suck that I had to be the one to instigate the contact to get my money back? Yes! But guess what... we're all human, including the people at AFPM, and instead of whining and complaining, I prepared professional email with proof of what I felt were unfair charges, and Susan agreed. A few things. Don't complain on YELP about the fees you agreed to cover in your initial lease. These include the large late fee for turning in your keys and garage door openers on the day after your lease end, and not the days of. It's unacceptable for someone to give a one star for that when their lease calls for it. Also, get over having to pay for a mailbox key. It's the law that a new mail recipient get a new mailbox key from either the HOA representative, the post office, or related agent with no parties in between touching that key. Spend the $40 and don't complain about a law that AFPM has no control over (and yes, other property mgmt companies are doing it wrong if they give you an old mail key, including setting you up for mail fraud opportunities) . Renting is not fun. Finding a rental is not fun. Moving is not fun. Cleaning is not fun ( note - your lease calls for a professional cleaning and professional floor cleaner. USE the ones AFPM recommends. If it's not done right, they'll go back to those folks to fix it. Note to AFPM; find someone else besides Jessica, I still think she overcharged for a lot of things that were perfectly clean) . But in the big picture, I think the crew at AFPM gets it RIGHT. They MUST follow their lease to a 't'. They must adhere to the market, and yeah... that's expensive for tenants right now, but it is unavoidable. And when you get to the end of your lease and you think the amount returned on your deposit is unfair, provide PROOF. Susan will take your side. She's a smart, serious, savvy business person and she KNOWS this market and the rules and laws. I recommend them highly to people looking to rent. My future may include owning rental properties, and if that pans out, they will be my choice for management. read more

We moved out April 29th - our lease was up the 30th. They sent an eviction notice when WE DONT LIVE THERE ANYMORE. Insane people. Argumentative, unprofessional, cranky people. Youll notice they don't even have a public website or number anymore. Thats cause theyre SHADY. Reading other reviews i expected not to get our security deposit back, but its going to be really funny in "court" when we show proof of us moving out on time. Insane people. read more

Worst company to apply for. Applying with Austin Fleck has been disappointing, Frustrated and stressful to me and my family and has caused an impact. They claim that applications are processed in the order they are received, but the experience was horrible. The property was listed for 3 days I went to the website to make sure. I immediately got a tour March 6 I quickly applied that same night and got an email the next business day that they needed more information. I sent them an email and waiting for a response. I waited for a response. I had finally got one stating that my application was approved. I was excited but then they asked for photos of my current residency. That day I was working because I'm also a college student. I even left home early to take pictures of my current residency knowing that I wouldn't get paid for hours missed. Took the picture and sent them immediately. I waited and waited for that email. I had the deposit ready and funds to secure the home because my lease is about to end and it's stressful because I go to school and work and took time out from my class and work so I can be ready for that new home. However I opened my email ,and received disappointing news stating that a customer had already made a deposit and that the home is pending and no longer available What a deposit? I didn't have a chance to put a deposit. Then why was my application approved? I feel like my application was not honored and i submitted and I did everything immediately. I believe " first come first serve" was not honored. I was not given time within less than an hour someone else was approved I was approved and didn't get a chance what a horrible service that is. This process was not fair seemed unprofessional. We spent over $100 on application fee for nothing. Such a waste of time and money as a college student spending $100 on application fee is worthless This property management suck like any other management company doesn't care about their customers all they care about is their money. Those $100+ I won't get back. I feel like I was ripped off and scammed. All they told me was took look at their website and we can transfer but their is nothing available in the area and now I have no home and I have to spend more money because this management keeps your money so beware because their process is not fair I warn you this experience felt a waste of time and money regardless of what they claim. read more

Austin Fleck refused to give any of our deposit back and one of the items listed for why they couldn't give a deposit back was because they had to remove some pavers Yet, when I look on Zillow after the house was all done and ready to be sold. The pavers are still there in the backyard, not moved. I wonder what else they charged me for that they actually didnt do? read more

Austin Fleck Property Management - The tan pavers they did NOT remove but charged me to remove. - Property Management Near Me - Gilbert, Arizona

As a homeowner, if you are looking for someone to collect your rent, Austin Fleck may be for you. As an out of state homeowner, I really needed someone to truly "manage" my property. I am grateful for the neighbors and HOA that kept me abreast of what was happening at my house with the renters placed by Austin Fleck (large dogs, busted fence, shredded screens, unkept landscaping...). Things that should have been caught by observant property managers. Upon the renters moving out, the house was complete filth. The cleaning people, contracted by Austin Fleck were in no way professionals... carpet cleaners were brought back twice. Film of dirt left on counters and floors - all they did was a wipe down. Great initial sales pitch however, follow up and customer service was was lacking. Ther read more

Lots of issues and rude staff. Told frequently to read the contract and provided very little help. I paid for cleaning services as they told be but was not given receipts by the staff and they required PDFs only. I have a bank statement. Now they kept my entire deposit despite my mother buying new blinds, painting and carpet cleaning. The only repair was 2 1X1 ft carpet areas that needed to be patched and now I OWE money on top of losing over $1,600 deposit. Please do not go through them unless you have two. We are very grateful for the two years. WE DID NOT CHANGE THE BLINDS WE JUST BOUGHT REPLACEMENT PANELS THAT NEEDED TO BE TRIMMED. THEY WILL ROB YOU! read more

I have dealt with many different property management companies over the years and I honestly have to say that Austin Fleck is the most thorough, detailed and highly communicative companies across the Phoenix metro area. I would highly recommend them to anyone for their property management needs! read more

I am currently renting with this property NOT owning. I have had issues with the fridge, the garbage disposal, and the washer. the fridge was leaking and reported that, yet the management told us they could not send anyone out since it's not part of the lease (which doesn't make any sense and which they didn't let us know). the sink in the kitchen was clogged and they sent someone out and he fixed it yet we got sent a letter stating that we have to pay for him fixing the garbage disposal because apparently they don't cover that either. the washer was leaking whenever we'd use it and when we reported that, they told us they could not send anyone out since it's not part of the lease (which again they did not tell us yet they advertised that the washer/dryer was included). the guy that they send out to us is the same guy every time and he even told us that he's out at this property a lot to fix things because there's so many things wrong with this house; he said the pipes are old and need to be fixed yet for some reason the actual owner hasn't fixed anything in this house. when we expressed this to austen fleck they told us that they went back through the records all way back to sept 2014 (screenshot is provided) and had no record of any pipe issues. so either the maintenance guy lied to us or this company doesn't record everything and just charges people bogus things. honestly and clearly there is a disconnect with the property and the maintenance since he told us himself that he's been at this property a lot in the past to fix things. and the cherry on top- some lady came by (never came to the door) and was taking pictures of the house. she never introduced herself or said what her name was. my roommate asked her if she could help her and all the last said was "oh i'm from austen fleck, i'm just taking pictures of the front because of the weeds. i'll send you a notice" and that was it!! she didn't say ANYTHING else. we never got a notice but we get an email from the property (screenshot is attached) and it's just full of shit. in the email she states "our discussion during the drive by" even tho there was no discussion that detailed what was going to happen or that we were expected to take care of the weeds in the front by a certain day. it's like in person they're nowhere near professional and when it comes to email and records they twist what actually happened and lie. if i owned the house then ok i'll pay for whatever is needed, but to advertise all these appliances & to not communicate from the start what is covered by the lease, and so much more is ridiculous and i would not recommend anyone i know to rent from this realty. unprofessional, poor communication, no help, and just the worst experience i've had. this will probably not be my last review. update: they stated in the screenshot that they would be coming friday morning. the property just contacted us and admitted that they drove by the house this morning and saw that the weeds still weren't done. when we asked her why would she come by this morning when she stated she'd be coming friday morning? during the phone call they admitted that they the initial drive by and that conversation we had was the lady "trying to help us out to avoid the $35 notice" for the weeds. yet she never said that's what she was doing on the initial drive by. all that she stated was that there was a complaint made about the weeds and that she would be sending us a notice. throughout the call they started to deny that a conversation ever happened on the initial drive by because that would be considered "an invasion of privacy" since it's currently our property. which is interesting since even in the email they admitted that there was a conversation. so clearly they lie, they twist things in order to cover their ass, and they are just a shady and greedy company. all they could say on the phone and repeated themselves "well we were trying to help you out in avoiding the $35 notice" which is all they could say. they avoided questions, denied things that were clearly and completely true, and they are the worst company i have dealt with. in their case, "the customers are always wrong". i wish i could give them a 0. read more

Austin Fleck Property Management - Property Management Near Me - Gilbert, Arizona

These are heartless people that would not help a former firefighter/EMT that was injured on the job. They'd rather see them on the streets living out of their car or in a tent than giving them a place to live due to a technicality of their income paperwork. This person's disability is a permanent disability but because the paperwork has not been moved to a permanent status they are now going to be living on the streets.They make plenty of money to cover the rent as required, but they were still refused. read more

This is my first Yelp review, so take that into consideration on how negative my experience was with this business. Very Poor Customer Service - If your in the business of working with people, then you should have some people skills and have some respect for the people you come across. I did a walk through with one of their admins, and she was just a horrible person to be around. Had a very bad attitude when conversating, and had little to no respect towards me and my roommate. Its very hard for me to be bothered by anyone, but this person really did that for me. And it wasn't just the one time, it was every time I had to come in contact with her. It's simple, if you don't have the patience in working with people, get a new job. Or how bout, get a life, this person just seem so miserable that she had to take it out on others. Service Requests - The house we were in was an older house, and had plumbing issues. The plumber came to our house multiple times and told us directly that the house had a history of these issues. He also said there had to be major work done with the pipes in the house. Even with the plumber passing this to the tenants directly, property management still came back and told us it was our fault, and we had to pay for some of the charges. We communicated to them that the plumber told us there were prior issues to this house especially with the plumbing, and they disregarded that, and said "they looked in the records since 2005" and there were no issues. Our trust was broken here, and this company just didn't want to pay for the charges. Security Deposit - They charge you up the ass for irrelevant charges. We hired a professional pool service and landscape service before we moved out. Yet they still invoiced us for these services. There were multiple invoices that they sent us, that didn't even seem legitimate. All in that to say, BEWARE! If you're desperate for a house and want to take a chance, and its your last resort, good luck! But if you have the option to not sign a lease with this company, DON'T. They are everything a property management company should not be. Save yourself some time and money. And most importantly, don't bring business to these type of people, super shady. read more

Stay far far away if you are a renter! This place is the epitome of slumlords. They have properties that they neglect very heavily. I lived at one of their properties for 5 years and I did not see or talk to anybody from Austin Fleck the whole time. When you put in a service request, they will blame you and charge you every-time. Horrible people read more

I had a terrible experience with Austin Fleck Property Management company. They approved my application to rent a house on Friday at 5:10 pm and asked me to bring the earnest deposit to their office. They said their business hours are from 9 am to 5 pm on Monday through Friday. I came out to bring my deposit to them in person on Monday at 3 pm, after the weekend. And, just like a drama, I received an email from Austin Fleck on my way to their office that 'an alternate approved applicant' has come forward with an earnest deposit and the lease is out for signature. We will hold your application in a back-up status and let you know if the lease falls through.' It is unreasonable that the Austine Fleck Property Management Company took 45 dollars (total of 90 dollars) from each applicant for the application process and gave only 6 business hours to bring a deposit. I called Austin Fleck's manager and said it was ridiculous that you approved my application on Friday at 5:10 pm and moved forward with an alternate applicant on Monday at 3:00 pm without giving me a reasonable amount of time to bring my deposit to your office. The manager said they received several applications to give everyone a chance to apply, and people who brought their deposit to them first took a chance to rent the house. I agree that they disclosed the 'first come, first served' rule in their email about approval. But the rule should work within a reasonable management timeline for people who want to work with the company. Austin Fleck Property management company should not expect me to be able to visit their office during my work hours on Monday after they notified me of their approval on Friday at 5:10 pm. To be honest, I think the company's first come, first served rule is not to give everyone an opportunity but to maximize the Austin Fleck Company's benefit by earning money from more application fees and having back-up applicants for their convenience. They brought me a feeling that they don't care about people who spent time filling out the application to them, paid money, and planned move-out based on their approval. I lost my application fee and a significant amount of time, and now I should start another house hunting to find a house in 10 days because of the Austin Fleck Property Management Company's ridiculous timeline that only cares about their benefits and convenience. It is hard to avoid the thought that Austin Fleck Property Management company just took my money, time, and effort for granted for their benefit only. If that was not their intention, I would say their management is not professional enough to avoid a ridiculous timeline and bringing trouble to their clients. read more

Property Manager Susan Austin Fleck is rude and unprofessional. She has a terrible attitude on the phone and face to face. Just imagine looking for a home and this lady tells you that you got approved then goes back and says that the home that was promised to you was given to someone else because they were earlier with the check. Then, this property management tells you that they have another property, wastes your time, and is RUDE to you when you go to their office and complete what this property management asks of you but then turns around and tells you that the property is no longer available. This lady is excellent at rolling her eyes and sighing under her breath. Don't waste your time and money on looking at their properties. They may have "perfect" homes for you, but the way they treat prospective renters is unacceptable. Give your money and time to someone else who is more reliable and KEEPS THEIR WORD. read more

I wish o could give them zero stars. This place is terrible. Don't do business with them! They are fickle, show up unannounced, harass tenants, and they are so rude! Run from this place! read more

Fairly new renter since August. Application process - easy and quick. Electronic lease signing - seamless process. House was and is in great condition. Office staff have been nothing but professional and easy to work with. Rules and guidelines and outlined well in the lease and they adhere to the black and white of the written paper. Hats off to a well oiled operating machine. read more

DON'T EVEN BOTHER APPLYING. I applied there with perfect rental history, credit score and income, but my girlfriend didn't qualify because she didn't meat the criteria because she was not fully aware of her past debts and credit score, etc... But we still applied filling out the application the best we could. Then we were denied because of her past debts, which is understandable. BUT the main issue I have is we couldn't even have a chance to make the wrongs right. Wast told promptly that there was no way of fixing them, reapplying and getting approved. They simply took my application fee money and told us to piss off pretty much. She is getting the debts paid as we speak and getting on good standing, but the fact we can't even reapply when in good standing makes me think these people are in fact thieves. What kind of business just takes your money and won't work with you on delivering the desired product! A company of thieves! read more

AVOID LIKE THE PLAGUE! Scroll and read the multiple "Reviews Not Recommended". Seriously, these people are the scum of the earth and will do the bare minimum to take care of you and the rental as property managers while you are renting and the maximum to bend you over after you move out. I read all of the poor reviews and took a chance thinking maybe some people are just idiots or can't follow directions when they move out but Austin Fleck can and will find a way to slither every dime possible. read more

Austin Fleck had been managing my rental property since 2007, and I highly recommend them! Fantastic screening of tenants, great communication, prompt problem solving, and they provide terrific referrals to repair and cleaning services at reasonable prices. They take all the stress out of being a landlord! Highly recommend! read more

I have worked with AustinFleck for over 10 years. Susan & her team have always been available, informative& helpful during this time. She is an astute manager, knows her market inside & out. During COVID-19 with the constantly changing rules & laws for tenants & owners, Susan has kept up with all of this for the benefit of her clients. Hardworking team, honest & dependable. Would highly recommend, you won't find better in the valley. read more

We just finished renting from Austin fleck after one year. We moved due to us needing more space to have children and the house was only 2bed/2ba Pros: Application process: super quick, super easy, and they were very accommodating to my fiancé's small amount of positive credit history. Move in: very smooth, quick and easy as well! Repairs: repairs were all done in a very timely manner. HOA violation: an HOA violation was sent to us by mistake and they removed us promptly. Notice to vacate: sent a letter prior to the 30 day requirement and no problems at all! Move out and deposit: move out went perfect with the move out coordinator Rhonda, which we made sure to add in our notice to vacate so ensure we showed her a few little things around the house. WE GOT OUR FULL DEOSIT BACK!! Why? Because we were CLEAN tenants who took care of the home as if it were our own. I was very nervous for move out after the reviews, but those are people who did not keep the house clean or make sure it was at least clean for the move out. I repeat, as long as you make sure the house is clean and the way YOU would want to move in, YOU WILL get your deposit back! Also, this by no means is a paid review or am I a friend of theirs, this was a true professional relationship that was beneficial to both parties. Cons: Advertisement: there was an advertisement originally for the house that showed a community pool. So when we got the keys they said to put a service order in for the key, we did and heard nothing. I have lived in the area for years so I called the HOA. They said we do not have access to the pool. Okay, so I called Austin fleck and they said the advertisement has a disclosure stating they are not responsible for false information. Okay fine. But they still are saying they will work on a key...never got it. Finally at the end of the lease they in fact cleared up there is not a pool Repairs: read your lease carefully that if you have a repair guy come out who deems it your fault of something is broke, you pay $50. Appliances: fridge was not in working order, but appliances are "in as is" condition. Overall home maintenance: the home was not that clean upon move in, huge dark brown stains on a white popcorn ceiling. They came and painted, but it was just odd. Overall great company, I would work with them again and may use them in the future for our own investment properties. Thanks so much Austin fleck, it was a pleasure! read more

Since this post we have become a target for this property management company. They continuously make up lies or lie to us so they can try to evict us. Ex: When we were going through extreme financial and medical hardships at the beginning of 2022 we were short on 1 month rent. We could only find 1 place to give us help because of the money I usually make. Austin Fleck said they would help but when the agency called they refused to give rental history. When asked why they lied and it was confirmed they told a lie by the organization. We had to goto court. We told the judge what happened and how we tried to remedy the issue. So the judge removed a bulk of the fees and gave us 5 days to pay. The next month rent was due, the next day, so we paid it with some of the money for the judgment. First they were trying to say the judgment was $100 more than it was, when I sent proof they decided they weren't going to accept rent because we weren't paying all of the judgment with the rent. Then said we now owed them $175. We didn't understand why they were mixing 2 different situations.The lawn needed to be done and we told them we would not be able to pay for the lawn if we had to pay the extra money for no reason. They didn't care, so we paid it to keep the peace. But since we cancelled on our lawn guy twice he wouldn't come back. Ex: Next they came to inspect the plumbing, the yard hadn't proper been maintenanced because we couldn't find a landscaper we could afford while we pull thing back together. But the next week they said we missed a follow up walk thru they didn't tell us about. My husband was home and could have let them in, but being a double amputee, needs time to get to the door. They waited less then 2 minutes and left a paper on the door calling us borderline holders, because of that we were breaking the lease. I took several pictures of the home and asked them to show me pictures where anything they said was true, they couldn't. Now we are going back to court again because when we paid rent on the first, with a fee for the lawn we knew about, they said we still didn't pay enough. I called on the first to ask what we were missing and why, they wouldn't tell me and said we didn't give follow up pictures of our air filter and lawn (they never asked for them). So they sent the money we paid back to us. When I commented it's still the first and I can still pay any fees I just need to what they are for, they refused to tell me again. We are still waiting for the rent to come back. They are mad at us and would rather try to find bogus reasons to kick out a mother that works 12+ hours a day, a 16 year old, and a husband who is a double amputee than be a decent company. My previous post only spoke the truth, like this one, but instead of working on their issues they want to try to hurt a good family. *PS please do your research. After doing a little more digging it was found out thay they pad their reviews to boost their rating. I'm sure they will lie in a response but please do your own research. pros: Staff is great, quick with repairs, organized Cons: Huge fee to pay rent with debit/credit card, rent raised $100 even though we are good tenents, payments always on time, and in the pandemic. While I appreciate the response the 2nd year rent went up $300. While I understand that rent can go up, it doesn't mean it's the right thing to do. Especially when the mortgage payments didn't increase. Even with trying to negotiate because of the extreme hardship on the family with such an increase, no one cared and we were stuck. It's all about money, which is very sad. read more

Austin Fleck stands out in an industry seemingly dominated by apathetic and unresponsive property managers. I highly recommend this company... they are the best in the Phoenix metro! I currently rent a property through this company. Earlier this year a dispute arose between myself and my homeowner's association. The issue escalated, the HOA president did not have all the facts, and I feared I would need to move. Susan, the owner of Austin Fleck, stepped in and tactfully communicated specifics to the HOA--the issue was immediately resolved. read more

Austin-Fleck responded to my dispute with an email that their original assessment stands. I am completely stunned. I feel taken advantage of. They claimed they had no idea that they could contact the carpet cleaner and we hired to ask him to redo the carpets (what human doesn't know this? Let alone a sophisticated rental business?) But that's aside from the fact that the carpet was cleaned well the first time. I have so much more I could write...Just read the other reviews for more examples of other renters being taken advantage of. I am completely stunned that I only received about 1/3 of my security deposit back. My young family needs that money, and we were completely taken advantage of by this large corporation. read more

If I could give a 0 star review that's what I would give this company. In this day and age it is almost impossible to find a home to rent. There are so many people trying to rent right now. Most of the time you have to pay an application fee when submitting a rental application. For many of us this can add up to be very expensive so you have to be very picky where you decide to apply. This property management company takes your money and then you wait for a response only to be told that the property is listed as ready to move in immediately and gives you a link to schedule a tour. But you can't really schedule that tour. I received 4 emails from them stating this. I really need to find another home to rent because my landlord is raising our rent $620 at the end of this month. What is wrong with these landlords and property management companies that are so greedy and only want to rip you off. BEWARE OFF AUSTIN FLECK PROPERTY MANAGEMENT COMPANY! THEY WILL RIP YOU OFF! read more

This agency is the worst of the worst. Do NOT rent from them or use them to manage your property! We tried to rent a house, filled out applications and paid $180 in fees. There was NO PLACE to upload documentation. The next day, they emailed us asking to send in a copy of paystub and DL. OK, no problem. But a few hours later, we were told they rented to someone else. A single request, and then piss off. We were NEVER told that other applicants were being taken and considered at the SAME TIME. We were NEVER told that we had a 2 hour time limit to get the paper work submitted. We were NEVER asked or given an opportunity to put a deposit down. We were NEVER told that they were going to discard our application for another at the first opportunity. The money is lost because it is "non-refundable", yet they never truly even considered our application (or if they did, for like 2 hours at most). We definitely qualified otherwise. Taking "backup" applications and charging a fee is horrible business practice. How many other people do you do this to? How much money have you charged "prospective" customers so you can rent it fast? They hedge their bets at OUR expense! GREEDY THIEVES act like that. AVOID! AVOID! AVOID! Their response was "While awaiting that information, an alternate applicant came forward with all of their documentation and was processed and approved." So, despite otherwise being qualified, they took the quickest, easiest path. Piss poor customer service, and piss poor management style. read more

AVAIL UPDATE 08/10/2020 READS: "HOW TO SPOT A RENTAL SCAM" 10 ways to identify 1. They don't want to meet you in person 2. They want you to move in immediately, without ever seeing the property 3. They ask for a rent or security deposit before signing a lease. These are just the top three of 10. Read your contract thoroughly before signing, if it is too difficult to understand the legal jargon-please ask an attorney for assistance. Use your legal plan to pay for the attorney to review. Be careful theirs is a very, very binding contract to protect their interest, not yours. read more

I wish I could give 0 stars. I don't even rent from them, and I know they are just awful! It takes DAYS to get even an email reply, and when they do, it's some generic, 2 lined email. Are you a good person? Do you have a family to take care of? Then STAY AWAY from any properties using this company. They DONT care! All they want, is their money. They just want college kids living in their houses, no matter if they trash the place. Their college kids, who can all split the rent. So that's what Austin Fleck wants. SO disappointed in this company! They had a 15 minute viewing, 15 minutes. That's it. It looked like everyone there was even grossed out by the conditions of the house. And when I got home, my realtor had emailed me right when we left, that the house was already leased. I can't emphasize enough, how much these people, just do not care. read more

Wow. Still 2 stars, a few years later. Maybe since u all suck at managing Bc u are all shady as f. Instead of seeing how much u can screw money out of people by stealing deposits. Try this, don't lie, don't fake work orders, don't be cheat and maybe u would have a better rating. I'm guessing you all don't care since ur old and have screwed enough people to retire by now. read more

This company is the worst. So shady and dishonest. I would rent from a rat before Susan. Everything she told my daughter and I on the front end turned out to be lies. Best of all my daughter had to serve them certified mail for never responding to her vacating and returning the refund. They went over five weeks when the state renters advocacy group said the policy is 14 days. Today we get a meezly $61 back out of $495 with a host of BS fees. They post office mark on the envelope is 4/20/20 but somehow Austin Fleck magically metered the envelope on 3/19/20 with their in office Pitney Bow postage meter. It's ILLEGAL to change a meter date. Creeps!! Such liars!! read more

I read horrible reviews about the moving out process, but since I hadn't had issues with the management team (not very renter friendly tho), I didn't expect issues with moving out. They have people they recommend and I have to warn you with everything I have.... DO NOT USE Jessica, their cleaner. Talk about a rip off and a half, that would be her. My place was small and I lived there alone so it was "gently" lived in. In addition to being gently lived in... I had been deep cleaning for 2 months while waiting for my new place. Without exaggeration I had spotless bathrooms, a spotless guest room (floor boards, walls, fans,, blinds etc...) and my other rooms although not "deep cleaned" were definitely clean. I cleaned my oven twice and there wasn't a speck of anything, and same with the refrigerator. This rental was 1100 sq feet so imagine my surprise when she took NINE freaking hours, but since she had help.... it was why equivalent on EIGHTEEN g-damn hours for a total of $500!!!! This happened a couple of months ago, but due to all the crazy going on in the world (in addition to settling in my new place), I'm just now able to warn anyone who'll listen. Kudos to their carpet cleaner cuz he was in and out in less than an hour and did an amazing job. You'd think if my house was worthy of 18 freaking cleaning hours... how was my carpet so easy to clean??!! That's easy ..... Jessica is a rip off and I hope Austin Fleck hears this and doesn't recommend her to anyone else. I used to have a cleaning business so I know what goes into cleaning and how much time it should take, so AF if you're in the market for a fair, extremely clean Cleaner.... recommend me! Seriously tho, DO NOT USE JESSICA grrrrr!! read more

If I could give zero stars I would. This company is rude, inconsiderate, and downright robbery. I get it the application processing fee is only $45, however, I supplied additional documents including a personalized letter that clearly stated my credit score and notating that I could provide proof of income equaling 3 times the rent. That said, they still took the fee and ran the reports even though according to Becky she assumed I did not make 3 times the rent when looking at my application...meaning she did not read it at all. There was no spot to upload all paystubs and proof of income so I assumed they would ask for all of that later. But now they took my $45 and sent me a cold letter just saying I was denied! She was rude and condescending on the phone...thankfully I experienced her true personality and will NEVER rent from this company EVER! Oh and go check out this owners response to other peoples reviews...she literally shared personal info about them that they provided in a private application process...sounds illegal to me...now off to the BBB! read more

I have rented with Austin Fleck for a little under a year and have absolutely no complaints! They are extremely professional, reliable, and organized. I've needed maintenance a couple times and each time Austin Fleck was very quick to respond and sent someone over the following business day. They are very on-top of their properties and passionate about their business. I will absolutely be resigning! read more

Austin-Fleck Property Management has been a very helpful management company to deal with. I have been living in one of their properties for about a year now and have been satisfied with their timeliness when I have needed a repair for my fridge and my sink. They have also renovated the backyard pool which has been a very nice surprise. read more

Stay Away! From this Management Company Deposit does not get returned they makeup bogus bills. Repair stuff that they are responsible for and deduct it from the security deposit. Just Plain Thieves.. wish I had read reviews prior to renting. No Renten con esta compañía nunca regresan el deposito read more

Leased a property form these scammers cleaned the property better than when we received it and was told by the head scammer that we left the house dirty and they refused to give us back our deposit. Reading other reviews it looks like they have a pattern of malfeasance! read more

They take your application money and they don't tell you other people are already getting the house. Just so they can keep your money. They didn't even actually run my application, they said they would email when it was done and they didn't. They will rip you off and lie to you. DO NOT RENT WITH THEM!!! read more

If I could give 0 stars, I would. This has got to be the poorest excuse for a property management company I have ever had the displeasure of dealing with. I will never rent from them. I find it extremely disturbing when there are issues starting from the application process. Their "customer service" is severely lacking with their employees. I happily found another rental elsewhere before they even decided to email me back in regards to my application. I got the run around any time I called to ask a question. Their properties may be very well priced, but I can only assume that this is because no one in their right mind would pay premium prices for sub-par relations with this company. I have dealt with more professional people in a walmart checkout line. read more

After reading some of the reviews, I was very wary of dealing with this company. However, the house they had for lease was the perfect home for us. I am so thankful that I decided to go with my gut feeling. We have nothing but good things to say about all the staff that we have dealt with. Patti showed us the house on a day that was convenient for me, and Susan helped us to execute all the paperwork. She has answered all questions when posed. The homeowner himself is also quite pleased with them. Furthermore, the landscaper, who came the day we moved in, also stated that he has nothing but respect for Susan and her staff. read more

What a joke. These people need to get their act together. I will NEVER recommend them to anyone. Took our money only to tell me oh sorry not happening unless you jump through many more hoops. Can't fix stupid I guess. Thanks but no thanks. read more

RUN AWAY!!!! Absolute worst Property Management company ever! Very rude, non-personal and will run over small children to make a quick buck! Find house, like house, fill out application (realize hours later you made a mistake and re-apply with corrections), get approved, bust butt to deliver the earnest money before anyone else.........then lose house to someone else due to mistake on application! Never a simple phone call to address the mistake, just dropped and move onto the next person. Issue could have been resolved (I forgot to have my wife fill out an application) in a matter of 2 minutes.........BUT, nope.........nodda, just sorry, come get your check, we're moving on. All this happened in a matter of a couple hours or less......not days, not weeks..........a couple hours! Then, just to rub a little salt in the wound, they accuse me a "falsifying" my application!!!! Not "hey, see your married and your forgot your wife's info originally and she needs to complete an app for us....." Nope, got the word "falsified" thrown at me. Turns out, that was most likely a sign that we did not want or need to ever deal with these people, so all for the best for us. We have moved on and found much better folks to work with, and far nicer home! This is just a warning for anyone else out there.........got to watch these people........ read more