If you order a sandwich here, prepare for confusion and delay. Without asking, they'll toast it by default, adding 13 extra minutes to your wait. So if toasted, expect to spend 20 minutes waiting for a sandwich that my blind grandfather could make in three.
Now, let's talk about the service. Each time I've been here, I've been met with unprovoked attitude from at least one person behind the counter. They don't even have hot sauce... lol . The girl at the counter is not giving attitude but doesn't seem to be adding anything to the mix either. But also.. siracha is the only hot sauce u have in a delicious down south. Yikes
The tattoo girl who makes the sandwiches makes it look like a grueling sacrifice. To be fair, the manager has always been respectful and professional--but today, even that wasn't enough to make up for the rest of the experience.
The real kicker, though, is the menu system. Breakfast and lunch sandwiches are assigned the exact same numbers. So there's a #1 on the breakfast menu, and a different #1 on the lunch menu. Which means unless you specify which menu you're ordering from--and somehow know there's more than one--you'll likely end up with the wrong order.
This could easily be avoided with a simple fix: number breakfast 1-10, lunch 11-20. Done. Problem solved. But instead, the burden is put on the customer to decode the system--and when you get it wrong, you're made to feel like it's your fault for not knowing how their menu works.
I don't mind waiting a few extra minutes. I don't even mind a mistake now and then. But when the default energy is attitude, and the system is built to confuse, that's where I draw the line.
I won't be back. And if anyone ever asks about this place, I'll tell them it's a great spot--if you're in the mood to feel like the dumbest person in a room full of people who designed a sandwich menu with copy-paste logic.
It's just sad to see someone so miserable making my sandwich every morning . And to be honest, her fucking miserable attitude leaves me sad the rest of the day makes me uncomfortable to say the least, and the sandwiches were never great, but the bad service was definitely great. So today when she finally got my fucking order right she did not forget to give me a sly rude comment when dropping off the sandwich that I did not miss order... You guys miss labeled this is my third time there I did not know your system, but tattoo woman. Thinks it's OK to be rude to customers because of your shitty system that you created... I am not someone who leaves yelp reviews but this time I am making sure that everybody knows because now when someone reads this review and goes into your place they're gonna see this tattoo girl Hating her life... And I'll probably ruin their day as well read more