I was driving by and needed an inspection so I saw this place. coming from California and need a…read moreTexas inspection. This place was nice and quick and friendly. I simply pulled up to the back behind another vehicle and waited seven minutes. Great service

I go out of my way to the other side of town to get my oil changed here. The workers are always…read morevery professional and friendly and work quickly. This has been consistent for the past 12 year (so rare for a business in a growing city like Austin).

I had a really positive experience at this Jiffy Lube location. The staff was professional, kind,…read morerespectful, and--most importantly--honest. They took the time to check my car and, instead of trying to upsell me or charge me for something unnecessary, they were transparent about their limitations and didn't push any services I didn't need. That kind of honesty is rare and really appreciated. Even though they couldn't complete the service due to my BMW being more complex, they still made an effort to help. I left feeling confident in their integrity and would definitely recommend them based on their customer service alone.

UPDATING REVIEW FOR NEW MANAGEMENT:…read more New management no longer sells conventional oil at this location. DUMB DUMB DUMB!!! My family and I have been loyal Jiffy Lube customers and this location seems to be the only one that I ever have issues at. The oil change prices are always high and then new management is forcing customers to have no option but to pay for higher priced oil or have to drive to another location. I only accepted this today as I'm pressed for time but I will not be coming back here until new management wants to put their customers' first instead of their own profits . The staff was phenomenal and helpful...nothing negative to say against them... ONLY management.

came in for a oil change today and the manager well was so amazing and explained everythingread more

I brought my GMC Acadia in for a state inspection. The whole time the technician was checking the…read morecar, he was friendly, smiling, and made it seem like everything was going smoothly, he even told me I was "ready to go." Based on that, I assumed it had passed. It wasn't until I went inside to pay that I was told the vehicle had actually failed. If that was the outcome, I would have expected the technician to just tell me directly instead of acting like everything was fine the entire time. Being smiled at and reassured out on the floor, then getting different news at the register, felt misleading. I still had to pay for the inspection despite the disconnect between how I was treated and what I was actually told. I'd rather have straightforward communication from the start than a good mood that doesn't match the outcome.

Friendly greeting from beginning. Did a detailed check to make sure everything was in good working…read morecondition. He showed me the filters to give confirmation of the condition. Technician gave a few recommendations but it didn't feel forceful or an upsell. Would I recommend this place to family and friends? Absolutely.

Lady took the car first and asked few questions about the need of service but she was rude bc I…read moredidnt want transportation fluid bc already had it done and she just didn't see it in her company computer and then the filter I didn't want pay to change it and she she didn't are to handle with care and toss it and I didn't like it the care she given , then a man took over the oil change and took long time and didn't even update me on what what was happening and no communication was done well . I didn't like the cold attitude was given today to the car and could have been better service to the person like me .

0 stars. I am extremely disappointed with the service I received at Take 5 #1209 in Round Rock. I…read morehad an oil change performed on 4/13 by technicians Charlie and Landon. When I returned to Take 5 #0206 in Pflugerville on 8/12 for my next service, Luke and Joe showed me that the dipstick was not fully inserted and there was no oil showing on it. They also showed me oil splattered throughout my engine compartment and that the plug/cap that should have been replaced had not been replaced. They used Take 5's coolant testing tool and showed me that my coolant required a flush, despite the 4/13 service documentation stating it had been checked and was safe. I contacted corporate on 8/13 and again on 8/18 after receiving no response from the Round Rock location. I was told each time to wait 48 hours for the district manager. I have also continued trying to contact the Round Rock location directly, but have received no response. As of 8/22, no one has contacted me. I feel taken advantage of as a customer because I trusted Take 5 to properly service my vehicle. I did not believe I needed to get out of my truck and independently inspect the dipstick or the work performed, especially when Take 5 advertises a "Stay In Your Car" service. I trusted that the employees performing the service would properly complete and verify their work. This is my daily vehicle, and I need to ensure there are no issues or damage resulting from the service. I am simply trying to get this matter resolved and ask that someone from management or the franchise owner please contact me directly to discuss a resolution.

They got the job done but my experience wasn't very pleasant. I was 2nd in line and waited for 20…read moreminutes (fine). They gave me a hard time about when I passed on replacing the cabin air filter (which I can do myself for cheaper, even with the discount) and also complained when I used a coupon (which you get on the back of your receipt when you shop at Randall's next door). They also did not reset the oil indicator, so my oil change light on my dashboard was still on. When I went back to get it fixed, the person kinda made a condescending reaction.

Good service even though Larry, the previous owner was gone. Did a great job. Just got an emission…read morecheck but very fast and efficient.

We have been customers here for a very long time. Couldn't be happier with our experience once…read moreagain! Professional, courteous, friendly and when I left my yeti and went back they brought it out to me. Will continue to be our go to.

DO NOT TAKE YOUR VEHICLE HERE! ZERO ACCOUNTABILITY!…read more TLDR: Had to replace my own oil filter in the bay, no discount, follow up was a ploy to spend more money with them. This place is a joke. Poorly trained staff, and even more lack-luster management. Yesterday I went in for an oil change on my 2012 Ram 2500 6.7 Cummins. Staff made a total mess getting thr oil filter off.... then couldn't get the filter back on. I literally had to climb under my own truck to teach the tech how to install the oil filter. So in the process soaked my shirt in oil, and was covered from finger tips to elbows in oil. I chalked it up as a teaching moment for the tech. I was charged the full amount for my oil change at $185... ticked me off a bit, but thought to myself, I deal with it later. This am July 31st, 2026 I decided to stop by to see if they would toss in my diesel oil filter for me as a gester to do things right by me... nope, knocked $10 off the $99 charge to install my diesel fuel filter which takes no more that 10-15 minutes to do. I decided to call corporate. I just received a call back from the manager of the store on recording with corporate. He said, "unfortunately we cannot refund you on your diesel fuel filter", but we can offer you 50% off your next oil change". Why would I be inclined in any way, shape or form to spend more money with you, when you can eve do it right the 1st time, and charge me an arm and a leg. I told him to keep their 50% off next service, I won't be bringing any vehicle there again. From corporate on down, this place is a joke.

Pulled up and Micheal came walking up immediately and asked me what type of service I was…read moreinterested in. I told him a simple oil change. He instructed me to pull into bay 2. He scanned the inside of my door and pulled up my info instantly. He informed Rudy of my oil change and he started on it right away. Rudy showed me my filter and stated it was good could probably go 2 or 3 more oil changes before replacing. Once completed, they had me start my car twice before pulling off. Michael reset my oil light for me. I got a full synthetic oil change which cost me $114 but I had a coupon from their website for $15 off. Overall Michael and Rudy were very nice and explained the whole process as they worked. Would definitely return. Forgot to mention, you stay in your car the whole time too.

I forget how I found this place but am so glad I did! They always do a fantastic job and I know my…read morecar is in good hands. They are able to service my Fiat no trouble while most places turn me away because it is a foreign model. Can't recommend enough! My favorite part is that they provide a rental car for FREE when you drop your car off for repairs -- truly amazing 10/10 service.

Do not take your car here!!!…read more I took my car here in April because my AC was not working and they were the closest auto shop to my apartment so it was convenient. They first inspected it and recommended I replace a valve because there was a bit of liquid around it and that could be where the leak is coming from. I paid $400 for them to inspect the AC and replace this valve. Took my car home and a few days later the AC was not working again. I called back and they didn't seem surprised that it had stopped working. They told me they had put a fluorescent dye in when they recharged my AC so that it would be easier to spot the leak when I brought it back. I now know this is common practice and was necessary to identify the AC issues, but I dont know anything about cars and was annoyed they hadn't communicated this. They replaced the valve again and within days my ac stopped working. They quoted me to replace my entire ac system. At this point I got a second opinion and found out the problem was with my condenser and it was an easy fix. I called pampered auto care back bc I was hoping they'd offer me some kind of refund for wasting my time. Instead she kept insisting that the other place must've missed something and fixed it wrong, she told me she would be surprised if my ac lasted through the summer and would give me a refund if it did, but said she's "never been wrong before" My ac works perfectly. I called again now that it's the end of summer without much expectation. She insisted I bring the car by so they could inspect it and "make sure I didn't end up getting my compressor replaced too." I don't want these people to ever touch my car again bc it's clear they have no clue what they're doing, and she just kept trying to argue with me on the phone about how I waited till October to call when the end of summer is in September. Didnt fix my car, terrible customer service, wasted $400

Amazing fast service was a out quick mechanic gave a comprehensive analysis of recommendations for…read moremaintenance

Needed help. Came in and they helped me out no problem. No issues with the car and no charge for…read morethe help. Just good people helping people. If you have car issues this is the place to go.

Okay ya'll, here's my review for take 5…read more When I went here to get my car oil changed and looked at (you know just to be sure the oil was still good) the oil technicians knew EXACTLY what to do and they told me what type of oil my car took & they told me everything I needed to know. :) the service is LITERALLY top tier (well for me) they always offered me a water bottle no matter what. If I were to recommend anywhere for a car oil change, this place for sure. The value of this place is definitely worth going to. Great job ya'll!!! Keep it up!

Seriously The slowest service I've ever seen at any car repair place, not staffed enough. Only ONE…read morecar in front of me and after having to wait an hour I had to just leave