Tow truck driver was very fast and professional! Loaded up on the tow bed in no time and ready to…read moreroll.

It's been 5? years since I used Bob from Hanneman's service. Cleaning out a drawer, I found his…read morecard and remembered that I never sent in a review. My engine blew up outside of Fernley. I called AAA and they sent Bob. Here we are, two old ladies trying to get to Sun Valley to meet up with friends. It was over 100 degrees. Bob picked us up on the freeway and 20? minutes from Fenley. Bob made some calls to see if someone could help fix the car. Most places were closed for the day. He called the Toyota Dealership in Fallon for us to see if we would take the car there - and to see if someone could look at it. He drove us there - they couldn't do anything but we could leave it there until the next day. Great. NOW what?? Bob found us a motel for the night - only one room available in the entire town. And he waited to help us with our luggage. Someplace along the way, He also called a couple of rental car places - nothing available. This was all during COVID, by the way. No car parts, no rental cars, no other form of transportation (by this time, I just wanted to go back home) and no buses, or even a way to get back to Reno to catch a flight. Oh - I'd lost my driver's license and credit card, so we wouldn't have been able to get on a plane anyway. (NOT a good day). You know how - when one thing goes wrong, everything goes wrong? It turns out, when one thing goes right, everything goes right. Bob was the first thing to go right. The friends we were driving to see had a best friend in Fallon. And one of THEIR best friends owned the Toyota Dealership, and the owner had close ties to a local rental car company and they just happened to be able to find a car for us. If anyone happens to read this, call him for me and say hi. Thanks, Leslie

Besides the damage to my car, and the fact that nobody ever said which yard my car was going to,…read moreand how they historically fleece their own community, or outright steal their cars. It was the ineptitude of the ladies on the phone that really inspired me to write this review. Contradicting answers, incorrect information and just unprofessional, my car wasn't towed due to impound, abandoned or otherwise. It was towed because I was in an accident, and they assumed my insurance was going to get involved and each time they sounded confused when I said otherwise. D & S Tow, you blow!! I hope that your foot forever feel like your socks are wet, that your most beloved pet comes down with leaking diarrhea, that your phone numbers are always on a list. Stub your tow, and never have hot water. Dirty ass thieves, dishonest and corrupt

No one ever wants to call a tow truck, but when you do you want one that comes quickly, does the…read morejob, and is pleasant to deal with. On a recent trip through the Carson Valley, our tire completely shredded. We were lucky to get Jerod from D &S tow to come out and rescue us. He was quick, efficient, and extremely pleasant. He picked up our car and drove us home so we could change the tire. I hope you don't need them, but if you do, I highly recommend Jerod and D & S towing.

Long story short, we took our non-4x4 van to Pyramid Lake to check the place out & very quickly…read morefound ourselves stuck in the sand. Smith & Tobey was super quick to reply. 40 mins later (in comparison to AAA who said it would take up to 4 hours), showed up with a plan/tools to get us out & his pup to observe the predicament we got ourselves into. He was quick, kind, & non-judgmental! Just note, the ideal form of payment is cash!

They were fast and helped us when we were out in the sticks with a flat and not the right key to…read morerelease the locking nut on the tire. I will use them in a heart beat

Ryan ( and his doggy Niva) came out 60 miles into the dessert out side of Reno and flat towed our…read morePorsche to Sparks Discount tire. Super helpful, super professional, super nice.

My RV had radiator leakage and was pulled over in a very desolate area. My insurance could not find…read morea single tower to come out since it was Sunday so we took matters into our own hands and I'm so glad we found Custom Towing! Charles was very responsive and very clear on time/cost/expectations. He even recommended auto shops that could assist even after towing our vehicle. He was able to get to us at the exact time he said he would and was very professional. I'm honestly thankful we called him and I highly recommend them if you need fast and quick service.

Amazing service! Our SUV was stuck in the sand at Pyramid Lake for 2 hours as we waited for our…read moreinsured road side Assistance and we gave them a call simply to ask for a quote and they arrived within 15mns! He got us out with a smile, led us to a safer area, and very affordable! They ended up billing our insurance so we were still covered. Overall we were very satisfied!

From the owner: Stuck automobiles & RV in sand ,Clay specializing in offroad recovery…read more Boat recovery ( flooded ) tire changes , car lock outs , jump starts, minor car repairs

Had to have a tow from home to the garage in town. Anthony (the driver) was wonderful. We have a…read moredifficult driveway but he maneuvered it like a pro. Efficient, but more importantly friendly and professional. A true pleasure to work with!

Service was awesome. I was locked out of my classic car. The driver was friendly, professional,…read moreand determined. I highly recommend these guys. And their prices were beyond reasonable.

Great company! I have used ghem a few times and they are also very helpful and friendly!read more

Our Suburban wouldn't start this past week after taking it in to Champion Chevrolet for the same…read moreproblem 2 weeks ago (see my negative review for them) despite a brand-new battery. We knew we'd have to get it towed to a different shop (not going back to Champion - they didn't fix our problem the first time). The Suburban was stuck in our garage at the bottom of a steep driveway. We explained this to the tow company receptionist and she said she'd get her best guy on it. She was very professional and helpful. Zach came was also very professional and friendly. Despite a challenging situation, Zach got the surburban out of the garage and up the driveway with no damage to the vehicle or garage! Charges were totally reasonable also! Had a great experience. Would highly recommend and would definitely use them again!

My unpaved driveway is not the easiest to navigate in heavy snow. It has an incline and curves as…read morewell. My front wheel drive car had been doing well making it up the driveway until Tuesday night. I could not make it up the incline, and when I backed up to try again, I slid off into the slight depression that lines the side of the driveway. There was also a small mound of dirt that I drove over and so I was stuck. I called several tow truck companies, but many did not have the ability to do a "winch out". I googled "winch out services" and found The Tow Truck Company. The lady that answered the phone was very nice and instantly made me feel less stressed. She said she would send a driver my way in 15 minutes. I figured I'd wait awhile with the bad weather and probably many stranded drivers. The driver (Dylan) arrived in less than 45 minutes. He was super nice too and reassured us he would have us freed in a few minutes. After getting the car unstuck, he waited to make sure we arrived at our home safely before leaving (we took our neighbor's driveway instead). The cost was $255 which may seem expensive for a short time of work, but it is worth it to me if I am stuck/stranded. They charge $150 an hour including the time it takes them to travel to and from the scene. Again, worth it to have nice, professional help that responds quickly even in less than ideal conditions. They are available 24 hours. I highly recommend this company and will use them again should the need arise!

Predatory? No…read more Scavengers is more apt. Reading the reviews, I experienced it. This is a company that profits from hurting people. Yes, there is the occasional road side assistance. Primarily they look for cars to steal. Harsh word, but appropriate. If your business model for profit is to look for mishaps to take people's property and charge an exorbitant fee for them to recover it, it is an ethical crime. Of course, they are only doing their job and wouldn't be able to do this "service" if property managements and other places contracted them for the service. They look for mistakes, hope no one finds the vehicles location in a timely manner to rack up fees and auction them if able too. All the while carrying little for the damage they cause to property, personal effects or the people's lives they damage with their avarice. Reno deserves better.

Probably insane that as somebody who had their car towed this week I'm leaving a five-star review,…read morebut they deserve it . My apartment complex improperly towed my car this morning (story here: https://www.yelp.com/biz/montebello-at-summit-ridge-reno?hrid=mvbzlF1a8nmTLY7GOHfUGg&utm_source=ishare&utm_content=review). Milne was so understanding about the situation and recognized that the complex was going to hold me accountable even though it was the complex's mistake. They made the process so simple for me and knocked off one of the fees to relieve some of the financial burden. Many people don't realize that tow companies are just doing their job - don't put your anger in the wrong place .

This towing company is nothing short of predatory and completely unprofessional. They went against…read moretheir own policy, refusing to accept a simple drop-off fee, and towed the car anyway -- because apparently fairness and following your own rules are optional. They constantly drive around the apartment complex like vultures, picking off cars with zero warning, zero notice, and zero chance for owners to move their vehicles. There's no communication, no courtesy, just pure opportunism. Blink, and your car is gone -- and they don't care about the stress, inconvenience, or cost they leave behind. If you value decency, transparency, or basic human consideration, avoid this company like the plague. They operate like it's a game of "how fast can we tow before someone notices," and the residents always lose. This is not towing; it's harassment with a tow truck.