We got amazingly lucky with free street parking immediately after exiting the freeway! This bakery is located in a tricky/risky/danger zone. It can be tough to tell which lane goes where! No line when we got there this morning around 10 a.m. Service was friendly. We ordered a dozens macarons for a bday gift. Sales lady said they were working on getting a better box to snugly box the macarons. They are currently housed in a flat donut box with a window. Pretty but not the safest for transporting and packaging! There was a Yelp offer that was honored and we happily left with not one but two pistachio macarons!! Never mind that one was an extra freebie since it was slightly cracked. The verdict: chewy, sweet, light pistachio flavor. read more

Cake Works - Signage outside store - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

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I bought a cake from here because of all the reviews and how amazing it looks. I loved everything from the look, to the flavor, to the package. I preordered 2 days in advance, & the cake was honestly stale. I can tell it was not fresh. It would have been a 5/5 if it weren't for that. That's honestly a really important factor with cake. read more

I was visiting from California for our family vacation and ordered a cake via email for my daughters birthday. It was perfect!!! My daughter wanted an anime cake that was gray and red velvet. It was beautiful and delicious! I was most impressed with how easy it was to work with Cake Works!! Thank you for making my daughters birthday special with such an amazing cake and for delivering it!!!! read more

Cake Works - Absolutely loved the cake!!! - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

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I tried some kind of chocolate cupcake with fudge frosting. The size of the cupcake was smaller than I've had at other spots, and the cake was a little dry, and tasted old. It was also a little cold. The frosting was OK. I was surprised they had whipped cream in the middle, but I couldn't really taste it. Not too much flavor in the cake itself. Customer service was OK. This was my first time, so the cupcake is the only thing I've had. They might be better with other products. read more

Cake Works - they had nice little tables outside. my cupcake was a little crooked, which is ok, just wish it was more moist. - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

We ordered our cupcakes for our wedding here. It was fantasic. We were able to order only two dozen cupcakes, whereas many other bakeries wouldn't accept any less than five dozen as an order--we only had 18 people at our wedding. The ladies at the bakery were incredibly helpful. We had beautiful cupcakes with sugar plumeria in different colors on top. We got the haupia filled and lemon-lilikoi cupcakes, and while we had some very picky eaters (chocolate or vanilla only normally), everyone raved about their cupcakes. I was able to specify what I wanted for the colors on the plumeria, and they turned out beautifully. They were delivered on-time, and my mother-in-law had no problem getting them from the delivery person. They were always in contact with me, before the wedding and on the day of. It was easy to get a hold of them, and I was always promptly contacted back. Lastly, their price was wonderful. I believe I paid $3.50/cupcake, which included the flavors as well as the sugar plumeria on top. We absolutely plan on using them again. read more

Cake Works - Our beautiful haupia-filled and lemon-lilikoi cupcakes, with sugar plumeria on top. - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

Seriously just ok. The MACARONS were good just a tad too sweet. But I also got a guava strawberry mini cupcake and it was dry dry dry. Not a fan. The prices are expensive but many things in Waikiki are. $4 specialty MACARONS and a $2 dry mini cupcake will not bring me back. On to the next. read more

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Love this bakery. Super easy to communicate with them via the internet. This came in handy because I was so busy with planning and wanted to have a paper trail for everything. Helped me to keep things in order. Sent them pictures of what I wanted for my Halloween party and they did a wonderful job. Not only were my items tasty, they were cute! It was perfect for my Halloween occasion and all my friends loved them. I decided last minute that I needed more desserts and they accommodated with no problem. Love these guys!!!! read more

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I ordered a specific design of baby shower cookies and Cake Works followed through so professionally. Cake Works and I communicated via email. I was sent a proposal, which I accepted and paid in full 8 days prior to my arrival in Oahu. The cookies came out so beautiful and were very tasty too. I used these cookies as thank you gifts for my guests. Cake Works even provided me with the clear bags to package them. Thank you so much Cake Works from the bottom of my heart, you made the baby shower a huge success! read more

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Ordered a custom cake and received terrible service and the cake was dry! So disappointing that we it was so inedible. Complete waste of time and money. Will not return. So upsetting as we use to like their cakes. read more

I would NOT recommend this bakery to anyone. If you are considering of offering this bakery your business and money, please be advised to look for better alternatives. I have contacted this bakery several times by e-mail and by phone to place an order for cakes for several special occasions. Each time I was received great resentment by a staff member. I understand that this is a bakery and they were probably too busy to make a cake for my event but every time I tried to order from this bakery, I always get the "I'm sorry, were unavailable on that day" excuse. Also, their Custom Design Consultant contacted me and told me that they couldn't make a cake I wanted to order because the character I wanted was a copyright character. In order for the bakery to create a cake depicting that character, they'd have to purchase a licensing fee--which I would have to pay for. This was understandable. Yet, they and their customers have posted pictures of other copyright characters. For example: Captain America, Hello Kitty, Yoda, Avengers, Mariah Carey, Jurassic Park, NFL Team's Logos, Pokemon, Disney Characters, just to name a few. I find this a bit hypocritical. I also have visit this bakery personally and they clearly don't understand customer service. Select employee's are very helpful, which is appreciative. However, when you ask a question that they do not know the answer to, they refer another staff member who supposedly is more knowledgable about the subject to come and assist you. I'm assuming they are the bakers? or pastry chefs? But their attitude is very indifferent and seemed that I was being an inconvenience to what they needed to get done in the kitchen. However, from what I saw, they were just participating in conversation and on their phones. The owners and managers doesn't have the courage to tell the customers bad news directly. They instead make the employees do all the dirty work. This bakery doesn't deserve a rating of 1; unfortunately it is the lowest I can give. I give this bakery a zero for both customer service and social responsibility, and recommend walking or driving past this establishment. As you guys read the other reviews, the owner's apology to past negative experiences are frequent. An apology is useless at this point. This bakery has lost it's goodwill. Some advise: Even if your product is great, a bad experience with your business will leave a sour taste in a customer's mouth, and a good experience will make it even sweeter. So, even if you are rushed, never make your customers feel like you're rushing them. Make them feel appreciated by giving them your attention (and the occasional perk), and they're far more likely to keep giving you their business. If customers are asking for something that is just not within your ability, or totally goes against your company's mission, it's understandable to politely say you can't give that to them. But if it's a simple request that is really no loss to you, then it's probably not worth the lost customers. When your customers come to you, they see you as the expert on your business. Be prepared to answer the same things over and over again (sometimes multiple times for the same customer). Some questions may seem stupid to you because you're so immersed in your product, but try to think from your customer's perspective, and answer as patiently and enthusiastically as possible every time. In the end, the most important thing you can do for your customers is to keep smiling. When you keep your spirits up, your customers are more likely to be forgiving of any situation. You'd be surprised how many of even the unhappiest customers will keep coming back when you're sweeter than a cupcake. read more

Was very happy with the outcome of the design! I had provided two images/pictures of the design I wanted. Cynthia was great to work with. She was patient and tried to provide images, so I could envision what the final outcome would be. I was hesitant, but decided to put my faith in Cake Works and they did not disappoint. Everyone was surprised & loved the design and most important of all my son was! read more

Cake Works - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

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So... sad. I had a super rough day at work and all I wanted was cupcakes. I've passed this location multiple times as I make my way home and with the craving so strong I did a quick turn into one of their stalls. When I got in they all looked so good! I got 4 normal sized cupcakes and 4 minis (Yes, all for me). I couldn't help myself because they looked so good that I quickly took a bite of a mini red velvet. ... now this is where the sadness came. The cake was dense and dry. The frosting was flavorless and hard like a dense butter nugget. I thought to myself, "this can't be... I can't have bought over $20 worth of cupcakes and they taste like I'm eating unsalted butter." Alas, it was true. Every cupcake, dense and dry with a hard, cold, tasteful butter top. They get stars for presentation, but nothing else worth noting. read more

I usually order the guava cake! My fav go to birthday cake--but for my boyfriends birthday I decided to go with a 3D design of his Chevy '74 truck. So Worth it! Frosting was a little tough on the outside but on the inside there were three layers of yummy red velvet frosting and chocolate mousse cake. Yum! read more

Cake Works - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

We called Cake Works to order a birthday cake for our daughter and needed it to be delivered! She's there for college, first year away from home on her birthday and this place delivered a beautiful cake! Thank you guys! We ordered online and called to double check everything and they were on it. Great service, easy ordering and delivered a awesome cake that our daughter said tasted great! read more

Cake Works - Beautiful cake! - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

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We reside on Kauai, but made plans to fly to Oahu for her my daughters 3rd birthday celebration. I ordered her birthday cake mainly through email correspondence. Their responses to my questions were quick, which made it extremely easy to do business with them from another island. Payment was seamlessly made over the phone. I picked the cake up as planned and was amazed by every aspect of it. The image clarity was awesome and it was delicious!! They surely exceeded my expectation! Thank you, Cake Works, for doing such a great job! read more

Cake Works - I ordered this cake for my daughters 3rd birthday. Thank you, Cake Works, for doing an excellent job!! She loved it! - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

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Bought some Macarons at the made in hawaii festival and they were delish and on point! I'm a macaron snob...and these were perfect! My favorites were the blue Hawaiian, kona coffee, and the lilikoi flavors. Sooo glad to have discovered cake works. I'll be by to check out the bakery soon! ;) read more

Macaroons! I tried every flavor here and I keep coming back just for the macaroons! My favorites here are the Very Berry, Green Tea and Chocolate. We usually leave here with a dozen macaroons. They are always consistent with taste and quality. One time we visited and we got to eat a free macaroon because it was not perfect due to a side being smashed in. They said they couldn't sell it because it was damaged. That's great quality control! I've also had pumpkin cheesecake and 3 layer brownies. It was okay, not my favorites though. They were also a tad on the expensive side. Service here has always been good and everyone has been very nice. This place is located between the Humane Society and a building called The Contessa. We don't really like the location because if you miss it or the lot is busy, you have to drive around and it takes awhile to get back to the bakery. Parking here is also not our favorite as it's very limited and when you leave, there are a lot of oncoming cars. If you are craving macaroons, this is a great spot to check out. Just try to avoid rush hour when you come. read more

Cake Works - Colorful macarons!!! - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

I came across this place while i was at Eat the Street Kaka'ako. I've been seeing a lot of this place on Instagram. So, i got a box of 8 for $15. The flavors i got were: strawberry, french toast, salted caramel, red velvet, lemon lime, yuzu, and blue hawaii. They were ok. They are packed with lots of flavor compared to all the other macarons i've tried in my lifetime. But i just don't like macarons that are chewy. I know that's how they are suppose to be made, but i prefer mine soft and moist. There are only 3 other places that make them that way. 2 are in California and the other place is Sugarlina. But i'm willing to try it again i guess. read more

Cake Works - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

Abby and her staff are very professional and her cakes are AWESOME! They are so creative and you can just give them a theme or idea and they can run with it! Their macarons are amazing too! read more

I tired to reserve a cake for Sunday. Mind you the cake I want was one they make daily. I just wanted to reserve one to ensure my 30min drive to town, specifically for that cake, was worth it. The girl on the phone had such an "I can't be bothered to help you" attitude. She told me "we sold out of that cake today", I replied with "um ok but so you're saying you won't have on Sunday?... she then said "well we don't have any"... I then repeated myself and said "I would like to reserve one FOR Sunday ... ON Sunday"... I asked "so if you don't have any now you won't have any on sunday?", she said "well the bakers went home so I don't know". Like really?!?!?!?! read more

Loved how they re-created a Pinterest photo into my wedding cake. We had passion fruit filling w/butter cream frosting. Delicious and beautiful! read more

Cake Works - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

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I'm sorry but these are so bad. They look gorgeous, but I think they only worry about looking good for the 'gram because the flavor is awful. We ordered a variety of cupcakes for my boyfriend's birthday - the cake itself was a little dry, but the frosting, oh my god. THE FROSTING IS LIKE PURE VEGETABLE SHORTENING. They do it so the frosting won't budge in the heat, but it absolutely tastes like vaseline or something, barely sweet or flavored at all. We ended up throwing half a dozen away. Very disappointing! read more

I think Cake works has the best tasting macaroons on the island so far. The macaroons I have tasted from other places were just too sweet for me. It was so sweet that I couldn't taste the actual flavor. Cakework's macaroons are different. There are so many unique flavor a to choose from. My favorite is the blue Hawaii. They also have really cute character macaroons that you can order! The location is really random and inconvenient but the macaroons are worth it! They are located right across of the humane society. read more

Cake Works - Super duper cute! - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

We had our wedding cake made here and it was absolutely delicious. We placed the order Tuesday for pick up on Saturday and everything was perfect. Friendly staff and delicious cake! We re definitely going to come back! Thank you folks! read more

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While researching bakeries for my wedding, a friend directed me to Cake Works. Though there were some bumps in the road, mostly due to their awkward location, they did a fantastic job. As they say, "location, location, location"- and I often wonder how a building was even erected in this location. Whenever I am driving here I am certain I will crash because of the confusing intersection, or someone will crash into me. Parking is also pretty scarce, but when I finally do power down my car I breathe a huge sigh of relief, resisting the urge to flop on the ground and shout- "LAND!" The shop itself is also quite small, and warm, and busy. But their customer service more than makes up for it. For my initial consultation meeting, I was brought out an assortment of mini cupcakes to sample the different flavours. It was fun for me and my bridesmaids to try the cupcakes, and super cute, too! Though I adored the mocha macademia nut cake, I opted for a lighter Lillikoi (passionfruit) cake, since my wedding was going to be outdoors. The consultant made a very smart suggestion to order fondant icing too, so my cake didn't melt during the outdoor reception. The staff was always full of helpful hints like this! I worked with the staff to choose a design for my cake, which was very crisp and clean, since my wedding was Kate Spade inspired. The consultant happened to be a huge Kate Spade fan so she knew exactly what i wanted. On the big day, they delivered the cake in a chilled truck to my wedding location, and helped us store it in a fridge until the reception. I ordered a two-tier cake for show for the cutting ceremony, as well as a large sheet cake for all of the guests to enjoy. The sheet cake was the same high quality and delectable flavor, and was very reasonable- I think it was $75 to serve about 120 people? When it comes to planning a wedding, there are so many parts and people to keep track of and prepare for, so I was very grateful to Cakeworks for operating so seamlessly and making the process very simple. If you are thinking of using Cakeworks for your wedding or event, i would highly recommend them. I hope that someday soon they can move to a new location that reflects their caliber of service. read more

Cake Works - My wedding cake- a two tier with strawberry chiffon on top, Lillikoi on the bottom. Cute pearl frosting details along the ribbon. - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

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This was the best cake I ever received. Just because!!! Dianna did such a great job bringing this whole design together. She gave awesome inspiration for the custom realistic design of this beauty. The veins really draw you in and the placement of the two heads not to be confused with the black head!! Awesome jobs again!! Thank you very much!! read more

Cake Works - Custom realistic cake - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

The products: Macaroons: This is probably the most affordable macaroon place I've ever been to! It was still just as delicious as the others, just more affordable! First of all, 1 macaroon for $2 is pretty reasonable! That's very reasonable actually! However, if you check in, it's even more reasonable because you get a free macaroon yours of your choosing! That's such a great deal! You can't go wrong with that! Macaroon shells: If you're like me, who wants macaroons every now and then, but refuses to afford that addiction (especially if you don't really care for the frosting), then stick with the shells! The entire bag of shells (possibly thirty shells, give or take) was UNDER $5! It's a great deal! HOWEVER, in a way, you get what you pay for. Some of the shells were very hard (part of my reasoning for rating 4/5), yet others were still good (not as soft but good). THEY ALL TASTE THE SAME even if the shells are different colors. The service: Beware, there was a girl who was nice, but she kept keeping the free macaroon as a secret. When I brought it up she tried shooing the issue away until I actually showed her my phone. read more

Cake Works - They sell these!!! Sorry bad photo, but they are the shells of the macaroons! Less than $5!! Save your money ;) - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

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Was in a time crunch to find a place to order a special birthday cake for my wife's 40th (over the hill). So called a couple of places and either it was more expensive or the time factor. But, Cake Works made it happen and it was a little pricey...oh well you only have one day as that special birthday to enjoy, so what the heck! I provide them with a picture (powerpoint is great) and they gave me an estimate. I stopped by to get a taste of the 2 different flavors and finalized the details. Made it just the way I wanted, they did an awesome job. They definately deserve 5 stars, but the price was the only minus.The staff was very friendly (Stephanie) and very helpful!! Thank you...btw the misses loved it...she thought I was just gonna get her a Costco cake...lol read more

Cake Works - Two layer B-Day cake (Choco Dec and Van) with Zumba logo (wife loves Zumba) on top. Awesome job! - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

Cute mini cupcakes and the macarons are tasty. Plus if you check in through yelp, you get a free macaron with any purchase. So far I haven't been disappointed! $1.65 mini cupcakes, $2.00 macaron, $3.00 regular size cupcake. read more

Cake Works - $1.65 mini cupcake, $2.00 macaron. - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

Cake Works did a superb job with our daughter's first birthday cake and cupcakes. They were excellent! I will definitely always use Cake Works in the future for my cake needs! read more

I ordered a birthday cake to celebrate a friend's 50th B-Day. He loves raspberries. So glad I changed my mind and instead of getting just the raspberry frosting I went with B's recommendation, the raspberry lemonade butter frosting. It was delicious! Within the raspberry flavor there was a hint of lemon that added another dimension. Perfect! Some of my friends said it tasted like ice cream. The team at Cake Works were also very friendly and accommodating. I would definately order another cake for a special occasion. read more

This is a review on the wedding cake tasting at Cake Works. I found an offer for free wedding cake tasting on Facebook, which is normally $20, so I was excited for the deal! Scheduling the cake tasting was super easy, I just called in and took an available time slot. We arrived late because of a major accident on the freeway, but whoever answered the phone when we called in to say we would be late was really nice and accommodating. As soon as we arrived we were handed a weathered binder of designs to flip through. At first I was skeptical if I would find anything I would like in the binder, but alas! The exact design I saw on Pinterest was there! (Am I that basic? Probably.) We were soon given a tray of their mini cupcakes to try and a Fiji water bottle. Flavors included chocolate decadence, lilikoi butter, pistachio cream, strawberry guava, red velvet, chocolate with salted caramel. We were also given a slice of their strawberries and cream chiffon. The main reason we came was for the pistachio cream flavor. We tried it at another wedding and were obsessed. The consultant we had was very helpful with designing the wedding cake and knowledgeable about the amount of cake we would need to serve guests. She also suggested having separate cake sheets on the side to serve to guests for easier cutting and to help bring cost down. We were given a quote, and didn't feel pressured at all to make a deposit that day in case we wanted to shop around. They made us a color photo copy of the cake I saw in the binder to attach to their quote with notes on changes to the design. The service was great and we were in and out with a quote for my dream wedding cake in 45 minutes. One note- the tasting is held outside on their covered patio in open air, so it can get warm. Try to schedule their tasting when it's not super hot. read more

Cake Works - Wedding cake tasting! - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

The cakes we ordered we so beautiful and delicious. Thank you making our celebration so special with your cakes.

Most dudes don't like doing many of the pre wedding plannin tasks. However, everyone should taste their friggin' cakes! Sounds a bit dirty, but hey, it's true! So, I'm at Cake Works and tastin' cakes like a boss and I'll admit I'm enjoyin' it a lot. So, whether you're planning for your wedding, bday, grad party or any other event requiring a cake; be sure to go to Cake Works!! Last but not least, get up, get out and eat something!!! read more

Cake Works - CAKE TASSSSTINNGGGG! - Patisserie/Cake Shop Near Me - Honolulu, Hawaii

Disappointing........After reviewing bakeries online and trying to find someone who would work with us and what my parents want for their upcoming 25th Wedding Anniversary celebration here in Hawaii we went forward with sampling Cake Works products. Cake Works was recommended to us by a couple of the restaurants we were looking at for catering the meal and seemed like it would be the bakery we would go with. Their quoting process was very easy, price for what we are wanting is comparable to other bakeries on island, flavors they offer is a nice sized list, and due to my hectic schedule I could get samples of the items and taste them at home when I had time instead of having to book an appointment and do the sampling onsite. First time I saw the building was when leaving the Humane Society across the street, wondering what it was and if the business was still open as it seemed a bit run down and uninviting. After realizing on my way to pick up the samples I started to question if we had a made a good decision. While I don't feel the location is all that great this is Hawaii and space is limited / really expensive so you setup where you can. Walk inside and see large refrigerated display cases with cupcakes, cakes, and other items. Picked up the sample items, paid, and left. The cupcakes were nicely decorated and had a nice visual appeal to them. I promptly refrigerated them when I got back to work for 1 hour before leaving early and heading home. Now on to the tasting part and here is where I would give no stars. Even though the cupcakes as I said our visually appealing the taste was disappointing. Cupcakes were not labeled as to which one was which flavor (not their fault as I am sure with an onsite tasting they tell you the flavors) so it was up to my pallet to determine the flavors. While some of them tasted what I would expect the overall product was very lacking. Overall cake in each sample cupcake was dry - I felt that I was given old product that was made days in advance and then pulled out of their refrigerated display that morning for me. I assume that when trying to get a customer to book an event catering you'd give your best samples. The 1 star for this business is for the easy of communicating with the bakery and for their prices. We interestingly enough decided to go with a custom ordered Foodland Guava Chiffon Cake as it beat out the products of this bakery in taste. Also the restaurant we booked to do the catering had asked us how our cake search was going and we discussed with them about our experience at Cake Works and they were not surprised at our remarks, they have stopped recommending Cake Works. read more

The wedding cake was absolutely beautiful and delicious. They designed it the way I requested. My guests enjoyed it.

Cake Works did a great job on my Winter Wonderland cake! It was an easy process to give them what I wanted as far as the theme, colors and flavors. The cake turned out both beautiful and delicious :) Highly recommend Cake Works for your next occasion! Mahalo! read more

Ordered the most wonderful cake for my moms birthday from Cake Works. It looked absolutely beautiful and tasted great. Ordering was quick and easy and the person at the counter was friendly. Will absolutely be back for cakes and sweets in the future! read more

Cupcakes are amazing, a little pricey. Order ahead if you want some gluten free options.

I don't know where to start. I am from California and was spending my 50th Birthday on the island is Oahu. I had to find the perfect cake and my Best Friend found Cake Works. After finding out they would deliver to my location, I called them to figure out where to start. They helped me from start to finish and the cake was Gorgeous and Delicious. It was exactly what I wanted. They delivered the cake to my location without me seeing it because it was immediately placed in the fridge. When it was presented to me, I was in Love with it and everyone stopped in their tracks to view it. The color was perfect and It was everything I wished for. It made my entire night special. Thank You Cake Works. read more

Cake Works - Patisserie/Cake Shop Near Me - Honolulu, Hawaii