Edith, thank you for clicking on my profile and making this remarkable observation. Columbus is a…read moredump and the reviews I've left are my opinions of the places that have less than stellar customer service - including your business. I've had less than a handful of places that have been amazing. Which is why I continue to leave 5 stars to Mabella's. As I stated, I didn't care about the military discount - did you read the part that said, 'no big deal'? I'm assuming not. Probably too busy reading my other negative reviews. You told me how many sessions I could get for $40 dollars, you did nothing more. You handed me the clipboard and I filled it out. Which is why, after the first or second session, I didn't even know the standup bed was part of my package - which again, as I stated, you were hesitant on telling me. The day I stated to you that the facial bulbs weren't working you literally looked at me like I had 3 heads and said, 'they'd be fixed later'. I paid for the ENTIRE bed to work, not part of it. I gave you a chance, nicely, to correct the situation. So Edith, thank you for replying. I wish you great success on your business in this 'wonderful' city of Columbus.

I wasn't *thrilled* with the experience I had with this company…read more They only offer airbrush tans at 2 and 3pm, which I find odd since they clearly cater to military and almost every military member I know is generally at work during that time. I am giving it two stars instead of one because they did originally offer to work with me and accommodate a different time slot after I called a couple times, which I appreciated. However, the employee I was coordinating with reached out 24 hours before the appt and asked if I could come in a couple hours later instead-a little moving things around on my end, but that was fine. Then on the day of the spray tan she texted me 20 minutes prior to the appointment I was already driving to and told me we needed to cancel because they didn't have a part in for the spray gun, and that we couldn't reschedule for another 48 hours. since I had to travel to my event the next day, turn around time didn't provide me with any feasible options, which I explained to the employee. She was very respectful in our conversation, but I think such a short notice adjustment and then a last minute complete cancellation was a little unprofessional. Definitely put a dampener on the event I had the tan planned for. I feel like a percentage discount or a complimentary service for another time would have been fair to offer. I probably would have given them another chance and not written this review if they had tried to make up for this mix up.

The beds are great. I purchased the silver level which requires low maintenance and I am very happy…read morewith the color I am getting in a short period of time. The staff was good, the girls gave me their feedback and recommended products I should use. I bought 2 thanks to their feedback. I am giving it a 3.5 because I think for the amount that customers pay the salon could invest in a more attractive waiting area. More of a salon look. After all, some of us are paying well over 60$ a month and sometimes I feel like I'm just one of 100 ppl that walk in that day. I am comparing it to tanning salons in California which are cheaper and more luxurious feel. It would be nice if they provided face wipes, make up removal and or small testers of new products. Those are perks I've seen in other tanning salons that really made a lasting impression on me. I can't give it a 5.

Everyone here is so nice and helpful. This is one of the very few palm beach tan that I actually…read morelove and enjoy coming.

Amber is amazing! my daughter has a membership so I called today and talked to Amber about my…read moreoptions for a spray tan. I was planning on just doing a walk-in (being that I have never had a spray tan before), but Ambers customer service, even over the phone was impeccable, and may have convinced me to get a membership!! She was very kind, patient, never made me feel rushed, and answered all of my questions very thoroughly, and even walked me through all of my options with prices! She made me feel very knowledgeable and confident about getting a spray tan after that phone call!

I've been going to phenix city location and columbus but lately phenix city has not had the best…read moreservice I'd rather go to Columbus location

You knew damn well that that girl was on pto when you booked my appointment originally and then…read morecanceled it LAST MINUTE just to rebook me again and then to re cancel it with some bs automated message. You took my money knowing I'd go somewhere else for these services if they all couldn't be performed. But rescheduled that shit anyway. RIGHT BEFORE MY WEDDING. Eat dirt for that shit.

I had a great experience the first time I used Wildwood Spa. So I figured I used them again. I…read morescheduled my wife for a massage on June 10th. Then I get a text changing the date to July 10. I scheduled Jun 10th because it was my wife's birthday. But, I explain to my wife and let it ride. Then they (the spa) send me a text changing the name of my masseuse. Ok, then I get another text changing the date and time. So, my wife calls and changes the date to July 27th, because it fit with her schedule . Lo and behold, today, I get a text changing the date to August 3rd. This unprofessional. If you need to change dates or times you call the client. We pick dates for OUR benefit, not yours.