First time here and first time trying a Brazilian Sugaring. Shelia was the best, go check her out…read more She was awesome at explaining the process, the different possible outcomes due to my skin and hair type. She makes you feel welcomed and comfortable. She's patient, knowledgeable and very professional overall. I'm very happy and definitely will be returning. The vibe of the place is very relaxing and clean. Staff is very welcoming. It's located on the lower level which I feel makes it nice and cozy. Will definitely check out their other services in the near future.

I had an appointment today for a relaxing facial at 2:45. Arrived at 2:45....went right back. The…read morefacial started about 2:50 since I had to get ready. The actual service was "okay". The massage part was terrible. The technician was nice but she ended the session at 3:20.....so I ended up with a 30 minute facial that was supposed to be an hour (50 minutes). When I asked the front desk about the time of the facial I was told different people "need" different levels of work. I wasn't there for work....it was supposed to be a relaxing facial. That was $85 DOLLARS! This is actually my second bad experience here and I probably should have learned the first time but I was hopeful this one would be different. I won't be going back unfortunately.

Jacie is THE BEST! She is professional, prompt and always attentive to my needs. She works around…read moremy schedule. She has created the perfect atmosphere for a relaxing experience.

I love the laid back, friendly atmosphere here. Everyone is so very nice…read more I've been going to Jacie for all of my beauty needs for almost a year now! Hair cut, hair color, spray tan, you name it! She's the BEST!

I'm extremely disappointed with the lack of customer service and professionalism at this Massage…read moreEnvy location. I booked a first-time 90-minute massage for my elderly mother, and we were all looking forward to a relaxing experience. Unfortunately, it turned out to be anything but. We arrived on time for our appointment, but the masseuse was not ready. The front desk staff member, Kiana, said they needed to go over some questions. I explained that my mother does not speak English, but I was ready to assist with translation when the masseuse arrived. During the wait, I asked to use the restroom, and upon returning, we filled out the questionnaire. When we finally met the masseuse, I had to repeat everything again, which wasted about 10 minutes. Once in the room, I asked the masseuse when I should return to pick up my mother, and she responded, "50 minutes from now," even though my mother hadn't even undressed yet. I immediately returned to the front desk to clarify this, and Kiana told me--quite rudely--that we would still be charged for the full 90 minutes because we were "supposed to arrive 10 minutes early." Not only was that never communicated to us, but even under that reasoning, we were still owed at least 80 minutes of service. When I asked to speak to a manager, I was told none were available. Upon returning to pick up my mother, Kiana reiterated that management would charge us for the full session and that nothing could be done. This business clearly does not value its clients and is more concerned with enforcing unfair policies than providing quality care. Charging for a 90-minute massage and delivering barely 50 minutes is unacceptable. They have lost our business for good, and I strongly recommend others stay away from this location.

Massage was horrible , felt like they were just rubbing lotion on…read more And then when I got out and addressed this issue with the front desk they really didn't seem to care stating she was kind of new ..and then asked how much tip I want to leave and asked if I wanted to rebook Absolutely NOT I said I laid on that table during the massage thinking when will this be over ...so not relaxing at all for $105 plus my tip I've never had problems at massage envy in Alaska or Colorado But I WILL NOT be returning to this location EVER

Empress Luxe Esthetics has changed my life for the better! Jessicas environment breaths luxury and…read morerelaxation into every client experience! she has created a space and service offerings where Black women can truly enjoy self care! I always feel better and beautiful when I leave her! lashes, skincare and so much more!! a 5 star experience every time!!

I really enjoyed my facial from wax bunny & her apprentice, Brooklyn,. I loved how relaxing and…read morenice the environment was. Will be coming back

We were in for my son's Army Graduation and found Aurora Nail Spa. So glad we came here because…read morethe service and staff is beyond amazing. This place is so chic and clean. They have a variety of nails and colors. The staff is super friendly and are excellent technicians. We both got our nails done and pedicures. Excellent service and most definitely cheaper in price than any place in Louisville. If you're in this area I HIGHLY recommend.

To start, I have been going to Aurora Nails since February 2026. I go once a month to get my nails…read moredone and I've always gotten my nails done by Kelly & my mom got hers done with Dylan. Kelly is great when it comes to designs but something that bothered me is that when customers walk in I felt that she is rushing to finish my set. While working on my set she would rush through and make mistakes so I had to ask her if she can fix it. I didn't like how I felt her rushing to finish my set. In the first couple times I went, it wasn't the case but as they started getting busier (which is great for them!) she would rush through my set and make mistakes so I had to pay more attention to make sure the set is how I want it to be. Kelly and Dylan are both very nice and there's no doubt about it, but I do not feel comfortable constantly checking every time to see if everything is good. I like trusting my nail tech that she'll do an amazing job but I feel like that trust is no longer there.

I've been coming here almost 4 years now and the customer service is always great. The quality of…read morethe services are always a 10/10. The vibe of the organization is always welcoming. Usually Anetra does my waxes and she does an amazing job. I have no complaints about this location! I highly recommend Anetra!

They advertised the first wax was free. Then upon checking out they said that was only for eyebrow…read more Since I got legs done I asked if they would give a credit. They refused and tried to talk me into a subscription model.

They were friendly greeted us when we walked in and sat us at the pedicure chairs immediately!!!…read morebut the pedicures were def horrible they actually rushed us and did not get the job done I won't be returning here

Becky does so well, i love her very much. the staffs are friendly and also good. they take care my…read morenails, toes and my eyebrows carefully. recommend for everyone looking for trusting at the beauty shop.