The service was terrible. I paid the full price for the massage. She left the room 4 separate…read moretimes during it. The vibe was extremely off as nothing was consistent. And then on top of that... I paid for an hour long massage but I was cut short. Only about 40 minutes abs that's being generous because they were "busy." So I get cut on my time with no refund because they are busy? But she base sure she held her hand out for a tip. Extremely unprofessional. Worst massage. She was also so soft. Barely any pressure. But then again leaving so many times during the massage it would be hard to be consistent.

First timer,Excellent service and treatment! Place is nice and clean .The therapists are…read moreexperienced. The owner George very humble, courteous and polite guy!! Will certainly return! L@@king forward for next treatment.

I'm extremely disappointed with the lack of customer service and professionalism at this Massage…read moreEnvy location. I booked a first-time 90-minute massage for my elderly mother, and we were all looking forward to a relaxing experience. Unfortunately, it turned out to be anything but. We arrived on time for our appointment, but the masseuse was not ready. The front desk staff member, Kiana, said they needed to go over some questions. I explained that my mother does not speak English, but I was ready to assist with translation when the masseuse arrived. During the wait, I asked to use the restroom, and upon returning, we filled out the questionnaire. When we finally met the masseuse, I had to repeat everything again, which wasted about 10 minutes. Once in the room, I asked the masseuse when I should return to pick up my mother, and she responded, "50 minutes from now," even though my mother hadn't even undressed yet. I immediately returned to the front desk to clarify this, and Kiana told me--quite rudely--that we would still be charged for the full 90 minutes because we were "supposed to arrive 10 minutes early." Not only was that never communicated to us, but even under that reasoning, we were still owed at least 80 minutes of service. When I asked to speak to a manager, I was told none were available. Upon returning to pick up my mother, Kiana reiterated that management would charge us for the full session and that nothing could be done. This business clearly does not value its clients and is more concerned with enforcing unfair policies than providing quality care. Charging for a 90-minute massage and delivering barely 50 minutes is unacceptable. They have lost our business for good, and I strongly recommend others stay away from this location.

Massage was horrible , felt like they were just rubbing lotion on…read more And then when I got out and addressed this issue with the front desk they really didn't seem to care stating she was kind of new ..and then asked how much tip I want to leave and asked if I wanted to rebook Absolutely NOT I said I laid on that table during the massage thinking when will this be over ...so not relaxing at all for $105 plus my tip I've never had problems at massage envy in Alaska or Colorado But I WILL NOT be returning to this location EVER

My husband bought me a $100.00 gift card for my birthday in September. They refused to honor the…read moregift card when I went to use it in February. They said it was to late to use even though there was no writing or anything else they said we only had 3 months to use the gift card. They had no problem taking my husbands money but refused to honor gift card that should have had a expiration date wrote on it if that were the case.

Very, very disappointed by the attitude of the masseuse!!! She didn't speak much English or…read morecomprehend... I had a 1 hour massage which was $ 60. When I went to pay at the counter, I was taking money out of my wallet and the said person demanded I pay 20% tips. She didn't even give me a chance to figure out how much I wanted to give in tips. I looked at the price chart, and asked her where is it said I have to give 20% tips. She got upset and told me do not come back here. I was not angry, belligerent or raised my voice at her. I don't understand why she would treat me as a first time customer that way. During the massage she asked me If I was a soldier, I answered I used to be...If that's how they treat a veteran patronizing their business, then, they need to close their door.

Visiting from San Francisco after a long trip on an airplane and we were welcomed so nicely. The…read moremasseuse, May, helped me out and was very consistent and caring. Definitely would recommend.

Miss Cynthia is amazing & able to work on specific issues on every session - highly recommendread more

They are always bugging you for tips. There is a language barrier that makes communicating almost…read moreimpossible. They need to hire a receptionist that speaks English, so you can communicate. .

For a no appointment last minute show, I was very happy with my experience at city life massage. We…read moreeach received a 30 min foot and 30 min chair massage. I receive massages relatively regularly and for the price and service, I would say this place is a great find, locally. I've been to smaller massage parlors in the Philippines and Cambodia to five stars spas in resorts and hotels. This is your above average asian massage/sports massage type spa. I would definitely come back here again.

A pretty affordable massage with nice staff. Wasn't the best technique but the masseuse was…read morefriendly enough it didn't matter to much.

Open availability, but poor massage and not a great atmosphere. The building smelled bad as soon I…read morewalked in, but I was in need of a massage so I decided to just go on ahead. The therapist answered the phone during my massage and walked out during my time to greet another customer. I paid $70 for 60mins but barely got 50mins. I also had to pay up front and as soon as I walked out I was asked for a tip, not offered a water or ask me how I was feeling...not recommended for a relaxing muscular massage.

Came in on a rainy Tuesday to a well designed, and welcoming business. The pricing was very good as…read moreI got a 30 min session for $60. My massage therapist was SO sweet and went above and beyond to help me after we were done. I am disabled so the extra help and care she showed me was incredible. She focused on my bad side like I asked and I left feeling amazing. 10/10 experience. Very comfortable atmosphere and service.

Made an appointment for 2 people, arrived 10 mins prior and was told can we come back a little…read morelater. Then to make things worse she said she can only do 30 mins when we scheduled for a 1 hour deep tissue massage. She then offer to send us to a friend somewhere else. Horrible customer service!!

I've tried this place 3 time now! The first was absolutely amazing! That was a year ago. I have…read moretried since then 2 other times including just today to schedule appointments with Lilly or sonny. Both times it was with someone else, that I know wasn't whom I specifically asked for. I mentioned this but was lied to and said that's who they were but I still remember what they both looked like and remember the experience I had the first time. This lady today was ok but hands were corse and hard. Unless I get a manager or owner to get in touch with me I don't think I'll be going back!

I went here for the first time with my mother in law and sister in law. We called them the to check…read moretheir availability and they were able to get all three of us in at the same time within a couple hours of me calling. All three of us had an amazing experience with the massage. They got us in super quick once we arrived and the massage was for a full 60 minutes. Each of our masseuses took our feedback and catered our massage for what we asked. They even used hot rocks, which was a wonderful surprise! Each of us highly recommend going here for your next massage. :)