I'm extremely disappointed with the lack of customer service and professionalism at this Massage…read moreEnvy location. I booked a first-time 90-minute massage for my elderly mother, and we were all looking forward to a relaxing experience. Unfortunately, it turned out to be anything but. We arrived on time for our appointment, but the masseuse was not ready. The front desk staff member, Kiana, said they needed to go over some questions. I explained that my mother does not speak English, but I was ready to assist with translation when the masseuse arrived. During the wait, I asked to use the restroom, and upon returning, we filled out the questionnaire. When we finally met the masseuse, I had to repeat everything again, which wasted about 10 minutes. Once in the room, I asked the masseuse when I should return to pick up my mother, and she responded, "50 minutes from now," even though my mother hadn't even undressed yet. I immediately returned to the front desk to clarify this, and Kiana told me--quite rudely--that we would still be charged for the full 90 minutes because we were "supposed to arrive 10 minutes early." Not only was that never communicated to us, but even under that reasoning, we were still owed at least 80 minutes of service. When I asked to speak to a manager, I was told none were available. Upon returning to pick up my mother, Kiana reiterated that management would charge us for the full session and that nothing could be done. This business clearly does not value its clients and is more concerned with enforcing unfair policies than providing quality care. Charging for a 90-minute massage and delivering barely 50 minutes is unacceptable. They have lost our business for good, and I strongly recommend others stay away from this location.

Massage was horrible , felt like they were just rubbing lotion on…read more And then when I got out and addressed this issue with the front desk they really didn't seem to care stating she was kind of new ..and then asked how much tip I want to leave and asked if I wanted to rebook Absolutely NOT I said I laid on that table during the massage thinking when will this be over ...so not relaxing at all for $105 plus my tip I've never had problems at massage envy in Alaska or Colorado But I WILL NOT be returning to this location EVER

Jennifer is quiet literally THE BEST at what she does. She's courteous, prompt, communicates well…read moreand her massage work is amazing! She listens to what you need and adjusts her sessions accordingly. She works WITH you and not on her own agenda for you. She comes every week to my house and uses my table and I feel so comfortable and relaxed. She brings a speaker so I can play my own music while I relax and she rejuvenates my aches and pains. It's simply amazing! Book Jennifer to come to your house now!

Ok, it's by appointment only...I tried calling no less than 10 times on Saturday morning at 0930…read more(yes, she's not open until 1100) and was hung-up on / disconnected every time. Not a great way to run a business...no voicemail or automated message to inform potentially new clients of the 'process'. Good luck!!!

I've tried this place 3 time now! The first was absolutely amazing! That was a year ago. I have…read moretried since then 2 other times including just today to schedule appointments with Lilly or sonny. Both times it was with someone else, that I know wasn't whom I specifically asked for. I mentioned this but was lied to and said that's who they were but I still remember what they both looked like and remember the experience I had the first time. This lady today was ok but hands were corse and hard. Unless I get a manager or owner to get in touch with me I don't think I'll be going back!

I went here for the first time with my mother in law and sister in law. We called them the to check…read moretheir availability and they were able to get all three of us in at the same time within a couple hours of me calling. All three of us had an amazing experience with the massage. They got us in super quick once we arrived and the massage was for a full 60 minutes. Each of our masseuses took our feedback and catered our massage for what we asked. They even used hot rocks, which was a wonderful surprise! Each of us highly recommend going here for your next massage. :)

You knew damn well that that girl was on pto when you booked my appointment originally and then…read morecanceled it LAST MINUTE just to rebook me again and then to re cancel it with some bs automated message. You took my money knowing I'd go somewhere else for these services if they all couldn't be performed. But rescheduled that shit anyway. RIGHT BEFORE MY WEDDING. Eat dirt for that shit.

I had a great experience the first time I used Wildwood Spa. So I figured I used them again. I…read morescheduled my wife for a massage on June 10th. Then I get a text changing the date to July 10. I scheduled Jun 10th because it was my wife's birthday. But, I explain to my wife and let it ride. Then they (the spa) send me a text changing the name of my masseuse. Ok, then I get another text changing the date and time. So, my wife calls and changes the date to July 27th, because it fit with her schedule . Lo and behold, today, I get a text changing the date to August 3rd. This unprofessional. If you need to change dates or times you call the client. We pick dates for OUR benefit, not yours.

The place stinks, and they BEG you for a tip as you leave before you even have to opportunity to…read moretip. I'm an avid tipper, and tip for any service. But after the begging, I couldn't do it. Very obnoxious and unsettling.

A pretty affordable massage with nice staff. Wasn't the best technique but the masseuse was…read morefriendly enough it didn't matter to much.

I've been to a million spas, masseuses, 5 star this and that but this girl knows her sht! She…read moretruly focuses on the relief of pain through massage. I walk out will every knot in my body released!