I was looking for a great massage for a reasonable price. This place fit the bill…read more I was greeted by a nice lady who did not speak much english but made it clear as to the hourly rates and the types of massage. I chose a full body massage - accu pressure. I have a really bad back and need a massage about once a week or I am dead in the water. Anyway, a nice older lady named Michelle was my masseuse. I had to wonder if she had the strength to put the necessary pressure on my sore muscles that were causing problems. Well I was pleasantly surprised. I left feeling like jello. Great experience and great value for the price. I will definitely go back. This place is upscale unlike some of the shady places in Columbus. Highly recommend.

Thank you for a wonderful massage. While the ambiance could be improved, I was there for the…read moreprofessional massage and that is what I received. Lower back was the main focus area and the masseuse gave the area proper attention. She was wonderful. Did not catch her name, but when I return, I will get her name and make sure it is known so others may request her. The whole massage was wonderful. Highly recommend dropping by for a relaxing and therapeutic massage.

My husband bought me a $100.00 gift card for my birthday in September. They refused to honor the…read moregift card when I went to use it in February. They said it was to late to use even though there was no writing or anything else they said we only had 3 months to use the gift card. They had no problem taking my husbands money but refused to honor gift card that should have had a expiration date wrote on it if that were the case.

Very, very disappointed by the attitude of the masseuse!!! She didn't speak much English or…read morecomprehend... I had a 1 hour massage which was $ 60. When I went to pay at the counter, I was taking money out of my wallet and the said person demanded I pay 20% tips. She didn't even give me a chance to figure out how much I wanted to give in tips. I looked at the price chart, and asked her where is it said I have to give 20% tips. She got upset and told me do not come back here. I was not angry, belligerent or raised my voice at her. I don't understand why she would treat me as a first time customer that way. During the massage she asked me If I was a soldier, I answered I used to be...If that's how they treat a veteran patronizing their business, then, they need to close their door.

The service was terrible. I paid the full price for the massage. She left the room 4 separate…read moretimes during it. The vibe was extremely off as nothing was consistent. And then on top of that... I paid for an hour long massage but I was cut short. Only about 40 minutes abs that's being generous because they were "busy." So I get cut on my time with no refund because they are busy? But she base sure she held her hand out for a tip. Extremely unprofessional. Worst massage. She was also so soft. Barely any pressure. But then again leaving so many times during the massage it would be hard to be consistent.

First timer,Excellent service and treatment! Place is nice and clean .The therapists are…read moreexperienced. The owner George very humble, courteous and polite guy!! Will certainly return! L@@king forward for next treatment.

Been here a few times and it's always well worth it. Very relaxing and comfortable atmosphere…read more Detailed description of services are available. Nice music and settings. Best massages I've had and if you have any specific issues or areas of pain it's discussed beforehand.

Very relaxing always give the best massage and the body work is amazing. I love the sauna detox…read moresession as well as the slimming body wraps!

Visiting from San Francisco after a long trip on an airplane and we were welcomed so nicely. The…read moremasseuse, May, helped me out and was very consistent and caring. Definitely would recommend.

Miss Cynthia is amazing & able to work on specific issues on every session - highly recommendread more

They are always bugging you for tips. There is a language barrier that makes communicating almost…read moreimpossible. They need to hire a receptionist that speaks English, so you can communicate. .

For a no appointment last minute show, I was very happy with my experience at city life massage. We…read moreeach received a 30 min foot and 30 min chair massage. I receive massages relatively regularly and for the price and service, I would say this place is a great find, locally. I've been to smaller massage parlors in the Philippines and Cambodia to five stars spas in resorts and hotels. This is your above average asian massage/sports massage type spa. I would definitely come back here again.

I'm extremely disappointed with the lack of customer service and professionalism at this Massage…read moreEnvy location. I booked a first-time 90-minute massage for my elderly mother, and we were all looking forward to a relaxing experience. Unfortunately, it turned out to be anything but. We arrived on time for our appointment, but the masseuse was not ready. The front desk staff member, Kiana, said they needed to go over some questions. I explained that my mother does not speak English, but I was ready to assist with translation when the masseuse arrived. During the wait, I asked to use the restroom, and upon returning, we filled out the questionnaire. When we finally met the masseuse, I had to repeat everything again, which wasted about 10 minutes. Once in the room, I asked the masseuse when I should return to pick up my mother, and she responded, "50 minutes from now," even though my mother hadn't even undressed yet. I immediately returned to the front desk to clarify this, and Kiana told me--quite rudely--that we would still be charged for the full 90 minutes because we were "supposed to arrive 10 minutes early." Not only was that never communicated to us, but even under that reasoning, we were still owed at least 80 minutes of service. When I asked to speak to a manager, I was told none were available. Upon returning to pick up my mother, Kiana reiterated that management would charge us for the full session and that nothing could be done. This business clearly does not value its clients and is more concerned with enforcing unfair policies than providing quality care. Charging for a 90-minute massage and delivering barely 50 minutes is unacceptable. They have lost our business for good, and I strongly recommend others stay away from this location.

Massage was horrible , felt like they were just rubbing lotion on…read more And then when I got out and addressed this issue with the front desk they really didn't seem to care stating she was kind of new ..and then asked how much tip I want to leave and asked if I wanted to rebook Absolutely NOT I said I laid on that table during the massage thinking when will this be over ...so not relaxing at all for $105 plus my tip I've never had problems at massage envy in Alaska or Colorado But I WILL NOT be returning to this location EVER