My wife and I came to eat at Café Roux last weekend, we were actually looking for Pier 22 and we think that this place was attempting a re-brand. Well, they didn't exactly leave behind their old brand because there were still signs (and the "welcome mat") that they quite didn't turn the corner from P22. Any rate, this experience fared as one of the more disappointing ones.
We both requested the jambalaya and some she crab soup. I'll give the details below, but the short skinny was that we were served the equivalent of left-over food. You know how when rice is tender and fluffy when it's served fresh, packed and mildly dry when it's long since cooked? Well, it was not fresh. It was re-heated and was not even warmed up adequately. This made sense because the soup was not hot and fresh either... (Note in the pictures, there's a jumbalaya by Matt L., his review was cut by Yelp. His jumbalaya looked GREAT compared to how ours looked. At least his rice looked fresh, seasoned, and I see more beef in this one.)
As we were waiting for our food, my wife points out to me that the gentleman behind the counter was scooping out chunks of frozen stuff into bowls, placing them into a miniature oven adjacent to him, and warming them up. We continued to watch as he then scooped out brown rice chunks, also into bowls, placing them into this mini-oven, taking them out one by one. We were wondering, "Oh, must be someone else's food." No! It was supposed to be served to US! All of the food was "prepared" in this area behind the counter visible from the dining area; there was no stove-top, no fresh cooking/preparation was performed, we witnessed this as we waited for our food. There was a back room where there may have been cooking equipment(??), but everything was prepared behind the counter where stuff was scooped from containers, like it was all pre-cooked and just sitting frozen or refrigerated, and then heated in a small oven that was sitting atop of an adjacent counter.
So he brought out the soup telling us that the plates (i.e., bowls) were hot, and a same warning for when the jumbalaya was brought out. Sure the plates were smoking hot, but the food itself was not hot at all! The soup did have some creamy flavor to it, but there were also bits of shell in it. UGH!! Not that I have a ton of experience with seafood- based soups, but don't people prefer that their shrimp and other shellfish to be completely rid of all shell/tails? When the jumbalaya came, with one look I could tell that it was not prepared fresh. It was re-heated. There was hardly any meat, the taste was bland, the rice was not moist, it was dry. I asked the guy if it was prepared fresh and he said that it was! Really?? Prepared fresh means that 10 minutes ago, the meat was raw, the rice was hard/uncooked, it meant that you could show me the pan that prepared this stuff and it would still be hot and covered with the jumbalaya spice residue still on it, and supposedly it would smell of the aroma of the spices... I'm sure that was not the case. I didn't ask to see the pan, but no points were to be won after witnessing the preparation and seeing such dismal soups and meals brought out. We just left ASAP. So horrible!
So given that we are in hard times (Covid-19) and restaurants are having it really, really rough, I'm sure that plenty are trying to think of short-cuts and ways to cut time and/or costs. Well, this was not the right way. If doing it the right way would have been unprofitable, then I'd say you were not ready to open back up.
Oh by the way, if you still don't have any alligators for the tacos, maybe you should take it off the menu. On second thought, anything that requires real cooking that you're not prepared/willing to do, take those off the menu too. read more