Customer Service: 3/5 stars
Food: 4/5 stars
Well, I'm new to this place but my coworker keeps raving about it, so I decided to try them out. I called in around 10:46am from work to place a carry-out. The guy was pretty quick and then asked when I would like my order ready so they know to make it, I told him 11:00am and if it was fine, he said Yes.
Little did I know my workplace was a only 10 min drive away from this place, I was in the parking lot at 10:57, walked in, it was 10:58, and I told the ladies I had pick up. The Caucasian counter guy (he looked young, maybe late teens) went to the back and told me my order wasn't ready and the guys didn't make it until I got there. I said "That's fine." Because, there was about 2 walk-ins and they got their order(s) in and out quickly, so I assumed mine would be the same. Well that didn't happen, AND I called in advanced.
Finally when the food came out, the counter guy rang my order, asked if I wanted a receipt; I said No, but when he printed the receipt, it was blank. So, there was a problem because a restaurant has to have proof a customer paid, right? (it's one of those old school print and sign sheets). I pulled out my CHASE Mobile App, and it shows the transaction was made. The Caucasian guy didn't know what to do and called the owner and said "I'll get my boss because I have to go" he was such in a rush for everything! Like dude I get it, you want to leave but dang.
The boss comes in said the receipt was in the wrong way, and told one of the Hispanic ladies to "ring me up" (WHAT? I paid!) and the Hispanic lady didn't know English and just said "Me no do that, not my job, no." (Seriously?). The owner was messing with the register and kept saying "We have to ring you up" I kept telling him "I paid it's here on my card" and tried to show him but he didn't even bother to look at me, he kept trying to "fix" the machine. He then asked me what authorization number I had, I told him "We don't have it. The problem was that I paid and when the receipt printed it came out blank. BUT I PAID, my phone says so, it's right here." It's as if nobody was listening to me! He then FINALLY got a copy of the receipt I paid, and this time I TOOK MY copy!
All in all, why did my CALL IN ORDER take LONGER than a walk-in order? I called in for a reason. Next time please train your staff to be a bit more trained or attentive, especially during lunch hour. My lunch is only 30 mins long, by the time I got my desk I only had 5 mins left for lunch to spare. This only should've took me 15 mins at most.
I gave 3 stars because first off, I didn't get my muffin or roll like I ordered on the phone, second it took longer than it was suppose too, and third, can they train their people a bit better? But yes, the Sample Salad is delicious! I'll be back, but I'm going to do a walk-in instead. read more