To be quite honest, this used to be one of my favorite restaurants in Stillwater. That was until a visit last week when I decided I will not spend another dollar at this business.
Last week I called to place an order for pickup. The guy who answered the phone was very rude from the first "hello" but I thought, oh well. It was about 8:10 and maybe he was supposed to get at 8 and was the only one able to answer the phone. I understand the dynamics of working a job you don't quite love. So I started placing my order and decided to ignore his complete lack of customer service. I asked for an order of orange chicken, at a 2/5 spicy. I then asked for an order of sesame chicken, not spicy, with brown rice. He replied "we don't have brown rice." So I said, "alright that's fine steamed rice will be fine." He said okay and hung up. Didn't give me a total. Didn't tell me how long it would take for my order. Just hung up.
Then I get to the restaurant and a different woman rang up my order. I see a guy, who I assumed by his body language was the man I talked to on the phone. He was leaning onto the prep station eating (so unsanitary. ew). But then it made sense. My first assumption was right and I am sure when I called he was clocked out and tired and hungry. WRONG. I WAS SO WRONG. The woman who rang me up went to wait for my food to be ready and I heard her make a comment about my receipt. Something questioning why it said brown rice. The rude man who was eating over the prep station replied "yeah some lady was dumb enough to ask for brown rice. So I put some soy sauce on steamed rice... Brown enough right?" And he laughed as if it was the most hilarious thing. (His language was actually much more offensive but I'd rather not repeat it). He then put his food he was eating on a different counter and without washing his hands he started packaging my food and grabbed my plastic wear to put it in my bag. When it was all ready he turned around to see me standing there and while making eye contact with he he said "oops, guess she heard me" with sarcasm so thick you could cut it with a knife.
So I got white rice with a disgusting amount of soy sauce and orange chicken that was inedible it was so spicy, along with being called some pretty offensive things.
This man should be fired, but either way I will not be giving money to a business that supports this type of customer service. read more