I always love visiting Cafe Zupas when I'm in town. I wish they'd open where I live, in Oregon! I was excited to see the menu when I landed as I knew this would be a perfect post flight meal. I had the cottage cheese bowl and added a few additional veggies and it was so fantastic. The service was quick and the food was fresh. The reason I took a star off is because there was a piece of cardboard in my bowl. Things happen, and this won't stop me from visiting again, but wanted to cal that out. read more

I went to Café Zupas yesterday around 1:45 pm, and this place completely tanked any chance of me ever coming back. I tried ordering the Pick 2 with two soups. Pretty simple. The menu doesn't say you can't do that anywhere. Not on the board, not in fine print, nowhere. Instead of just making the order, I was told "you can't do that." No explanation. No logic. Nothing. I asked for the manager, and Zana wandered over. She had no clue what the policy even was. She had to stare at the menu board, then ask a coworker, just to come back and tell me no again, still with zero reasoning. Then she hit me with the most ridiculous explanation I've ever heard in a restaurant: it's "implied" that you shouldn't order two soups. Implied? By who? Because it sure wasn't implied to me, and it definitely wasn't written anywhere. Instead of owning the mistake or providing a real answer, she got visibly aggressive the second she was challenged, like I asked her to solve rocket science instead of a lunch order. When I asked for her District Manager to contact me, she took my name and number, but not before throwing out this gem: "Do you go to Panera Bread and do this too?" Yes, actually. And unlike Café Zupas, Panera doesn't whine about it. They encourage it. I left Café Zupas and went straight to Panera for a stress-free lunch. I even kept the receipt so Café Zupas can see how a real company handles customers. Bottom line: the menu is misleading, the manager has no command of the policies, and the attitude was downright unacceptable. If this is how Café Zupas chooses to treat paying customers over something this small, it says everything I need to know. I'll happily spend my money elsewhere. read more

Café Zupas - Soup Near Me - Glendale, Arizona

Stopped in for lunch while running errands. Had the usual choose 2, nuts about berries salad and Ham and Provolone sandwich. Always interested in the deserts and noticed the chocolate chip cookie. Decided to add it to the order. Was not disappointed. The line was decent since it was lunch but it moved quickly. The employees were friendly. If I would have thought about it in advance I would have ordered ahead on the app. Usually the tables and trays are removed right away, but they weren't today. It was good food and what I expect when I come here. The sign says they don't accept tips, but it is an option when you pay. I recommend always tipping. read more

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This was my first time coming here, and unfortunately I wasn't very happy with the experience. The customer service was not very pleasing, and the food wasn't great. My husband ordered a protein bowl, but the rice was undercooked and the taste overall was not good. He had also requested no olives, but they still added them. When he pointed it out in a respectful way, one of the workers had an attitude and refused to accept it was her mistake, insisting she heard something else. That felt very unprofessional. On top of that, both the men's and women's bathrooms were dirty, which was surprising since there were plenty of employees around but hardly any customers. Overall, the prices did not match the quality of the food or service. With respect, I'm not sure I'll be coming back. read more

GREAT FOOD! Highly recommend the chicken pesto sandwich. That will always be my favorite. I recently became gluten free in the last 9 months and wish they had gluten free bread so I can come and eat my favorite sandwich again so hopefully that's an option in the future so I can come back ! read more

My family started coming to Zupas when it first opened here in Arrowhead. The first couple years the place stayed pretty sharp, clean, and food's good. Over time the place has turned somewhat filthy and the meat has changed to something that I'm not recognizing as chicken. Not sure about the salt content but because it's so filthy when we come in it just turns you off. We stopped coming for a couple years. We gave it a shot tonight and it's still filthy. read more

I enjoy the food, it is always good. The restaurant needs some serious house keeping. It's pretty grimey. If it is this bad on this side of the counter I can only imagine the other side is a mirror! read more

Café Zupas - Grime on walls - Soup Near Me - Glendale, Arizona

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For some reason the two times I went there I got food poisoning the next day both times! Just heads up if you go there! I don't if it's how the food is handled? read more

Service really sucked at this location. Also, $8.00 for this F'ing sandwich, really?!?! read more

Café Zupas - Soup Near Me - Glendale, Arizona

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Had soup and sandwich combo. The sandwich has two razor thin slices of ham - basically all bread. The lobster bisque has decent flavor but no lobster bites. Very disappointed / won't go back. Price for what you get is ridiculous!! read more

The food was delicious, the people were very friendly but the restaurant was filthy dirty!! What a shame bc we would like to eat there often but we will have to skip this Zupas & drive to a location where they care about cleanlines. The door looked like it hadn't been cleaned in weeks, the tables were dirty, so was the floor, the condiment & drinks table was not clean! Please clean your restaurant! read more

Longest wait ever Placed soup while I waited 5 min. So how do you think it tasted Just very unorganized Unfortunately they do not accept Yelp $5 off coupon if no QR ccode Ate by fountain drink area. A lot of dirty plates that had not been cleaned for awhile Try having another team member help the uber eats and have main cashier be aware of whats coming. read more

Always disappointed, dirty and expensive, my daughter loved working here, but did you know they make the delivery drivers pay for the gas in the vans, not fair at all read more

Terrible today. Been coming to Zupas for years now. Usually I go to the one on McDowell.. But we were in the neighborhood of this one. It was extremely slow... chicken noodle soup was cold. When we took it back they gave us the new soup with the noodles on the side saying that was the problem... but of course once we put the nooodles in it was cold... it's soup... it suppose to be hot isn't it???? Then the barbecue chicken salad didn't have enough dressing.. when I went back up they wanted to charge me an additional .79 cents... add on the fact they were out of chocolate strawberries and it took forever to pay for lunch and needless to say not a good experience... I'll go back to the other one on McDowell and give that one another try before I give up... read more

Great great customer service ask for April the manager she's amazing. Grateful great atmosphere.

Wow. The soup wasn't cooked, all the veggies were crunchy and I got maybe a cup of it. The bbq chicken salad had ten, less than a quarter of an inch square pieces of chicken The lettuce was old a tasted funny. What happened to this place!! Very disappointing. Won't be coming back read more

Their chocolate-covered strawberries are amazing. The rest of the food is pretty good too. Love them.

Employees have lost their focus on maintaining the restaurant clean, especially since selling the viral Dubai strawberries. People were left in line waiting while employees were trying to find the chocolate. An employee cut open a box in front of people using the knife that was used for food. She handed it off to another employee and that employee just wiped the knife on her jeans. Employees were standing around and talking while ALL tables, booths and napkin dispensers were dirty. The bowl I had for my salad was dirty as well. read more

Café Zupas - Dirty bowl - Soup Near Me - Glendale, Arizona

I placed a pick up order costing $112.34, It consisted of 3 try 2 combos of grilled cheese sandwiches and tomato soup, 3 strawberry dubai chocolates, and 3 fountain drinks. I was 15 minutes away from the place and they told me it would take 9 minutes for it to be done. When i arrived, the place was busy and packed so they ran a little late on time, which is completely fine. They told me they were just waiting on the grilled cheese sandwiches and that was it. 20 minutes later, they inform me that they were out of tomato soup and asked if I would like to replace it. I tried replacing one with the Lobster Bisque but they were out of that as well so i just asked for a refund on the soups. Instead, the told me they'd refund me my $112.34, and recharge me for my order that was $96.37. Later that night I checked my bank account and never got the refund. I had to call and ask about it and it turns out they never refunded me, the lady on the phone put me on hold for 30 minutes and only refunded me $38.97. I had to physically go to Zupas and confront them that i needed my refund. Instead, they had me reach out through customer support on email. Not only did I have to wait 30+ minutes for my pickup order, never got my refund, wasted so much time when it was NOT my fault, and spent over $200 there, but it was just an overall inconvenience with Zupas. If i can rate this Zupas location zero stars I definitely would. read more

Café Zupas - Soup Near Me - Glendale, Arizona

Competence and quality are absolutely ridiculous at this location. Charged me for FOUR adds, should have been only ONE as the noodles come free with the tomato soup. AND the noodles look like a disgusting mush. And this is exactly why no one sees you as Essential! read more

Café Zupas - You guys have got to be the WORST location when it comes to quality and competence. - Soup Near Me - Glendale, Arizona

Didn't get greeted, the girl was talking about other guests. Also the manager was just sitting on his phone. Makes sense why i got tomato on my sandwich when i asked for no tomato. It's not hard to listen and communicate. read more

Fast pace, polite people and amazing service. Great place to take your family for a nice fast lunch.

Ordered the Power Bowls. Delivered as ordered. Best salads in the Valley of the Sun. You can either eat half and save of eat the whole bowl and be VERY full. read more

I've been coming here for awhile and I always do the mobile ordering because I do that everywhere I go and it saves me a lot of time. NOT HERE. I have never had the order ready one time when I've came even when they're slow. Not only that almost every time the entire line is ran by the time I get my order I ordered 30 minutes ago! I started even coming later because I knew they took awhile & STILL not ready. It makes me want to stop coming because it's not like their prices are reasonable either but I loved the food but having to wait as long as I do EVERY TIME when I have things to do is frustrating considering I plan ahead of time to order. read more

Food was good, service was rude slow and inconsiderate. My soup was cold from how long I was waiting for my sandwich. The ambiance was alright a little dirty. Surprise location is way better read more

Absolutely loved it!!!! I had a salad at a work catered lunch and it was so amazing and have been craving to go back!! I ordered the strawberry harvest salad and potato soup. The potato soup was amazing! The chile gives it a little kick at the end. Highly recommend!!! My boyfriend got the Italian club and chicken noodle. Also amazing!!! The bread rolls are so so yummy. A great touch is the chocolate covered strawberries they also give!!! Can't wait to go back! read more

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Great spot for soup and salads! They also have sandwiches and bowls you can get too. My favorite is the Chris soup which is the cauliflower and tomato soup mix together! I love coming here for lunch because it is a good price for the amount of food you get! read more

The last three times I've been here the mushroom bisque has no mushrooms in it. It's almost like a broth but it's just as expensive. It's always been my favorite but I've been so disappointed. It just tastes like cream of mushroom. It tastes like a high schooler made it and you cut costs. Service is terrible as usual read more

I love Zupas! We visited tonight and had a wonderful meal! The kids serving us were nice and helpful. The reason I'm giving them 3 stars is that the restaurant was practically empty and we couldn't find one clean table. The drink station was a mess and The workers were mainly standing around. If I were the owner I'd like to know this. read more

Super friendly staff and food is always great. Im on a chipotle glazed chicken salad kick so they might get sick of me soon. Always a plus that their Diet Coke is super crispy. read more

Her response from Cafe Zupas if you are truly sorry the least you could do is send me a gift card for my time and trouble . No response to that? Then you won't fail to disappoint. I'll continue to tell everyone I know how horrible it is. It's one thing that you kept raising your prices on such small portions. I better off going to find, but the treatment as well and this Customer Service reaction without any compensation is another slap in the face. If anyone's reading this, they don't put their money where their mouth is. They just want to save face. read more

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5 out of 5 good soup my favorite is lombster bisque I would recommend for the good of the compute good review and good feedback is greatful have a good early summer read more

Over the experience was ok. We waited almost 20 min to even order. I would be a lot more understanding but half the work is already done with the food being prepared. The meal itself was good. Parking is a bit crowded as there are several good places in the same area. I will at at least one of the staff recognized the long wait. read more

This location off of bell has terrible customer service. What seemed to be a manger with a black shirt, he was very rude and seemed irritated with any requests me or my husband had to make. When dishing my soup, I almost got a soup with absolute no broth. So with the carelessness and laziness, our food was completely mediocre. Tables were dirty, utensils weren't stocked, and when my husband had walked up to the counter to ask for more, he stood there invisible as if everyone cared more about closing the place. Pretty disappointed after coming in for years read more

I ordered the Korean kickbowl and the rice was not cooked. It was so hard. They try to make things right and offer me something else for free but they couldn't even get someone else's order right either so I just decided to walk away and go eat somewhere else don't get me wrong. This place has good food but the day that I decided to go, they did not cook the rice correctly. I can't believe they don't test rice before they let somebody eat the stuff. read more

I had the pick two. Turkey Avacado Bacon and the Thi Chicken salad. The sandwich was very basic and small. The salad was ample and good. My wife had the full Crispy chicken Avacado. Her salad was the same size as my salad. Very small for a full. It was $25 with no drinks. The main reason for this review is the place was the dirtiest restaurant I have ever been in. The bathroom had an overflowing trash can and an empty towel dispenser with a roll of paper towels next to the sink. The urinal had not been cleaned in a couple weeks minimum. That is not the gross part the drink / condiment station had thick gue and grime everywhere. This was not a one night of not cleaning. Like the bathroom, it was weeks of sludge. I hope the kitchen is not like the rest of the place. read more

Literally what is going on Zupas? The chicken in my strawberry salad is absolutely UNEDIBLE. It seems like I could get better meat at a dollar general. For how expensive these meals are this has to be a joke. I'm sick in bed and it's all I wanted for lunch to absolutely wanting to blow chunks after taking a bite of chicken. If you're gonna charge like $15 for a single meal USE BETTER QUALITY MEAT. Absolutely disgusting, and this isn't the first time. Sometimes things happen but it's happened so many times I absolutely won't be getting this again. Yelp I wish I could give it a ZERO read more

Café Zupas - Disgusting unedible soft, gooey, fatty chicken. - Soup Near Me - Glendale, Arizona

Not only is the food astounding the staff is amazing. Both the lobster red pepper soup and the corn and hatch chili were amazing. Love the special touches served with a roll and and a chocolate covered strawberry. I stopped in this week to get the soup "to go" as I was finally feeling well enough after a week of being ill. I inadvertently got locked out of my car and I wish I'd gotten the name of the sweet gal who was so helpful. One of my favorite local restaurants just for the food, but the manager and the gal who made calls for me to get my car situation straightened out really went beyond the call. And all of this in the middle of some challenge that caused them to have to close the store early that dayThe selections and combinations of soup, salad and sandwiches is amazing. Highly recommend this place. read more

The staff is very friendly and food is good. The only reason I didn't give 5 stars is because we were asked 4 times what we ordered. Corporate needs to have a better system. Put it on a ticket with a name. Then I only have to order once. read more

Honestly the dirty tables made me lose my appetite. I was having a really hard day and finally decided on what to eat. My family brought me in for the first meal I've had in 2 days and I was excited to eat but when is at down a lot of the tables were able to sit at with my special needs son were dirty with dishes. By the time I got my food (my partner waited in line while I was sat at the table with our son) I had lost my appetite and my bowl didn't look like the picture on the sign at all. So it was displeasing. My son and partners food was good they ate theirs. Hence still giving some stars read more