Poor customer service. One employee in particular. She didn't help me find the correct product I…read moreneeded and also did not help install it. If she had helped she would have realized it was the wrong product. Wasted a bunch of money because of this and still don't have the product I need. After coming back and asking if there was anyway to change it or get my money back she told me I was just sol. As a customer when I ask for help I shouldn't just be pointed to the general direction of the product I'm searching for

Wow so about a month ago I came in I was ready to switch from att to Verizon. I was going to get…read morethe iPhoneX. The man I spoke with was rude and acted annoyed by my questions. He made me think that there was no charge till the first billing cycle ended resulting in a rather large bill. Then he announced that I owed tax upfront after I specifically asked what I had to pay today and he told me nothing was due. Then when I asked about a privacy screen he asked why and who I'm hiding my texts from? That's none of his business why I wanted privacy screen. I definitely didn't need the attitude like I was doing some shady stuff. I asked to cancel everything and left without the phone or contract. Fast forward to this morning when I get a call from Verizon saying I have a 200$ bill due immediately. I call Verizon and turns out he left the contract open after I asked him to cancel/void everything. Thankfully customer service understood and zeroed out my bill and canceled the plan. The call center customer service is always helpful. Store associates in this store are rude and not very helpful.

The internet service they provide works as advertised, but when it comes to having and outage the…read moresupport and communication is terrible. I am in the Festus area and when I had an outage did everything, they asked for me to do but always had to reach out to them to find out what was next, then would get could be few days before someone to get to me. Which is unacceptable when you depend on it for work. If you are going to be in the area you need support in the area. Then when cancelling I called to see when a check would be sent for service not used. they were unsure and could not give a timeframe when that might happen. Like I said product work but the customer service side leaves something to be desired. Also, I did have access to my account, but I am unable to access it now for notes and billing

We live in an area that had horrible internet service until we were told about Wave and started…read morewith them in November 2021. We are very pleased with the service, speed, and have referred family and friends to them. In the past internet outage or slow service was always a problem, costs kept increasing and we had used every option available to us prior to hearing about and signing on to Wave internet. All of those past issues are no more and the time or two that we have had a question, the staff at Wave are on it and get it taken care of immediately. They are unlike big companies who could care less about their customers. We highly recommend Wave internet service!

The lady we talked to for scheduling/purchasing was great, I wish I could remember her name. James…read moredid our installation and he was so nice and took the time to explain everything to us!

From the owner: Fidelity Communications provides high-speed internet, cable television and phone service to…read moreresidential and business customers in the greater Arkansas, Louisiana, Missouri, Oklahoma and Texas areas.

Great people, great service! I called to check on internet service for my in-laws who are…read moresuffering with terrible connectivity and service with Century Link, Robert, one of the owners, called me back and was incredibly helpful and personable. My in-laws are outside of his service area, so he spent considerable time checking in with other options. What a pleasure to have personal service instead of corporate arrogance!

I've been frustrated with many of the providers in town, but I've been pleased with Quantum. Last…read moreyear when we were having so many bad snow storms, almost all the internet providers in town went down but we still had quantum up and humming along. There's still down time, but I expect that of all internet companies. Most of the time, fixing it is as simple as rebooting the router. I just appreciate being able to reach a local guy without going through the headache of listening to an automated help service. I also appreciate that they're not one of the major companies trying to screw over people and I think they'll be dedicated to net neutrality no matter what happens.

We were very fortunate to recently have Fidelity Communications tech Adam Pitts respond to our…read morerequest regarding a telephone/internet service movement issue. He was very knowledgeable, professional and a pleasure to work with. Rest assured, any further needs we might have regarding this type of service, he will be requested. Thank you very much Mr. Pitts. Johnnie Montgomery

After AWFUL customer service with the only other internet provider in town (3 weeks and no service…read more- the soonest available tech cant be here for 3 more weeks) I called Fidelity. The rep I spoke with was kind, knowledgeable, and patient. She scheduled set up for the earliest possible time (2 days) but sent an email to the tech department to see if they could come sooner. Five minutes after placing my order and hanging up the phone, she personally called me back to say they would have someone out immediately to get me up and running. How refreshing!

They have outsourced the business over seas somewhere. Good luck getting help with anything! All I…read moregot was the run around and transferred from one non English speaking person to another. Never got my issue resolved and ultimately cancelled my service o on line due to the terrible customer service!

Pitiful repair services. Had a DSL Modem die less than 2 months after signing up. Only way to…read morecoordinate repair has been through online chat. So far, 1 week has passed and I still don't have any resolution. Twice spent over an hour chatting to someone in India only to be told another department had to resolve my problem.

People working there are nice and it was easy to get in and out of the building. Parked directly in…read morefront of the building. Convenient hours.

From the owner: Fast connections and friendly services is what you will find at I-Land Internet Services. With high…read morespeed wireless and DSL service along with a team that monitors the network 24x7, your connection with I-Land is fast and reliable, whether it is high speed connectivity or online services, I-Land keeps up with new technology to bring you the quality service you want and deserve. Free exclusive access to: online classifieds, iMail, iBriefcase, iCalendar, iPics, & eZine. Optional services: email spam & virus filtering.

Siding installers nicked my cable and we lost internet. Austin came out the next morning, quickly…read moretested and found the problem, fixed it, and then rehung the cables that the siding installers had taken off to replace our siding. He went beyond the call of duty, left things better than they were when he came, and was very competent. Very good experience with the initial call and the service visit!

Terrible company! Terrible customer service!…read moreUnreliable internet service! Not helpful at all!

A rating of one star is a stretch. But I ended up getting a phone from them anyway. Short version…read moreright as I enter the establishment I'm greeted with rudeness and a condescending looks and stare. Mind you I have a full Internet package TV phone and six mobile devices on their system and when I'm trying to upgrade one of my devices, it's a major inconvenience for them to go through options with me. Once we get into it, they're not even really familiar with the phone nor the process how to transfer data from the old one to the new one. Of course I'm concerned when they tell me they can get all the data except for the last year and a half of current time, which is unacceptable. Long process multiple hours. Finally got it but completely rude. Throwing glares at me and my family. They even dropped my new phone on the floor before I had time to even touch it myself. Well, I'm trying to be patient and courteous and I'm not receiving the same in return. If I didn't need the phone for my daughter, I would've been very rude in return and left, but I got what I needed, but I won't be coming back and I'll be going to a new carrier even if I have to suffer. I will not be returning and I will not be recommending them if anything steering people in a different direction, utterly an embarrassment to the company. The entire time I was there suffering through my own process. I was watching other customers experiencing near the same treatment and issues with products and services, not being for the customer, but against the customer.

I went in to exchange a digital decoder box and get an M card and tuning adapter. After being told…read morethey didn't have either one the second girl pulled them out of the closet. I mentioned I need the USB cord for the tuning adapter and was promptly told they did not have one. After she disappeared in the back for 5 minutes returning with the cord, and now 5 customers deep behind me. She was unable to get the M Card or Tuning Adapter to scan into the computer so I was, of course, told they were bad and they would have to send a tech sometime next week. I don't live here full time so I left with nothing but a cavalier attitude of How they could care less about my cable problems. Come back next time you're down. Charter has a reputation of crappy service here. You can not get a phone number so you can call this office location. You have to drive all the way over there, no matter where you are, so you can find out they can't help you. Subsequent to this visit the 800# told me they have plenty of M cards on hand. I stayed an extra day only to be told once again, "we don't have any".

I had Socket for several years. The service was erratic, and at times took a long time to fix…read more I final decided to switch to another provider (and I am very happy with them.) I had a heart attack, and was not able to cancel until the last day of the cancellation period. I discovered that Socket wasn't answering the telephone that day. They charged my credit card for a full year's service. I contacted them, requested a refund. They kept promising a refund, but it never arrived. I'd go without Internet before I ever dealt with Socket again.

Socket is a great Internet Service Provider with local tech support, reliable service, and honest…read morebilling. Most of their services don't have a contract because they believe in their service quality.