I am so glad I received my care here, Dr. Rebecca L…read more Anderson provides a high quality care to her patients, she really cares, she is very attentive to her patients needs and takes the time and patience to answer all questions concerning their hearing and devices. I recommend her highly.

For our family it was a long road to admit there was a hearing issue. All kinds of emotions were…read morekeeping us from taking this step, but after a referral to Sound Hearing Group I truly can't say enough about Dr. Rebecca Anderson. She has made this journey one filled with compassion rather than uncertainty. Dr. Anderson is exactly what we needed to keep us focused on the goal of better hearing through hearing aids. She is patient, compassionate and most of all LISTENS to her patients and reacts accordingly. We could have chosen a location much more convenient to our home, but I am so grateful that we followed the referral to Dr. Anderson and her team. Wonderful service, wonderful location, AMAZING staff! Highly recommend!

Had an appointment at this office for 12:00pm (noon) on Friday March 13, 2026. I arrived at 10:45…read more(traffic was lite on 55) to find no receptionist and no idea where the doctor was. Finally at 11:45, the doctor appeared for about two seconds escorting a patient out. He then disappeared into the back. Never said a word to me. I sat in the waiting room for almost another hour (until 12:40) and had still not spoken with ANYONE in the office. I walked to the back of the office around 12:45 and all the lights were off and the doctor was nowhere to be found. Customer service rating: Big fat "0". Need hearing service: LOOK ELSEWHERE!. RJB - Braceville

Thank you for your extraordinary service to me while I was in need of hearing services while I was…read moreattending a conference in Chicago. Dr. Emily was fantastic. Contacting my audiologist in suburban Philadelphia, then providing me with a loaner hearing aid while my hearing aids were being repaired, improved my quality of life while enjoying friends and professional colleagues during the conference. Thank you for your commitment to your profession and the persons you serve. Kathleen

This was my second time using Ear to Ear solutions. Both experiences were excellent…read more Dr Prather seems honestly concerned with providing the best solution for my hearing needs at very reasonable prices. About 2 years ago, she performed a comprehensive hearing exam and reprogrammed my existing aids to greatly improve my hearing. She explained the advantages of upgrading to newer aids without being pushy. When I recently had a problem with one of these very old hearing aids, she was able to quickly see me and bring the hearing aid back to life. She also provided supplies and taught me how to care for them which my original audiologist did not do. I highly recommend Dr Prather for all your hearing needs.

I visited and was tested at another audiologist. I decided to shop around. I am so glad I did and…read morefound Dr. Lisa at Ear to Ear. She helped me find the best solution that fit my needs and assisted with my insurance. She took the time to make sure that I truly understood how to best utilize my new hearing device. Great experience, I highly recommend Dr Lisa, as she is not only a knowledgeable professional, but truly a nice person that seems to really care about the long-term hearing health of her patients.

Listen to the other bad reviews!…read more Buyer beware. This business charges a $500 restocking fee -- even when the mistake is theirs. I was never informed about this fee, was explicitly told it's a trial with free return during that period, and I was pressured to sign an agreement on the spot without being given time to read or understand it, which is outright illegal. The customer service was the worst I've ever encountered. Dr. Brienne Honan falsely claimed I was told about the fee, even though she wasn't even present when I signed. She appears willing to say whatever is necessary to protect the business, regardless of the truth. I returned to the office over nine times because I still couldn't hear in real-world settings (non-Bluetooth), and they still couldn't fix the issue. So I asked for something covered by my insurance to which they said no - they only want to sell Phonak and oticon. They have no empathy and did not care that I was crying to them that I couldn't hear (wouldn't even offer a tissue from the box on her desk). After spending thousands of dollars and receiving no real support, I can't in good conscience recommend this place. The manipulation, dishonesty, and lack of accountability speak volumes. Dr. Honan does not have the attitude for customer-facing service. She escalated and made everything worse.

This place is incredible. My daughter had major wax buildup in her ears and could barely hear. It…read morehappened over the holiday weekend, and with nothing open, we went to a convenience care clinic for earwax removal. At best, it didn't help--at worst, it made things worse. I booked an appointment online at Hearing Health Center for Monday at 4 PM, and called as soon as they opened, hoping for something earlier. Andrew at the front desk was amazing and got us in sooner. We saw Dr. Sheri Larks, and she was phenomenal--warm, calm, funny, and incredibly good at explaining everything. She talked my daughter through both the plan and the backup plan, then used gentle techniques to remove the wax. In just 20 minutes, all of it was out safely and effectively. My daughter can hear better now than she has in years. One more thing I appreciated: while we were in the waiting room, I noticed a few patients who seemed to have dementia or confusion--something that's apparently common with hearing issues in older adults. The staff treated them with such patience, respect, and kindness. It really stood out. Bottom line: if you're dealing with earwax, skip the at-home methods and urgent care clinics. Just come here. They're amazing.

Congratulations on reaching your 50th anniversary…read more Chicago Hearing Services has been my home for hearing evaluations and hearing aids. These AuDs are professional, friendly and very competent in both the evaluation and management of my hearing loss. I'm very fortunate to have been referred to such a wonderful place.

My aunt has been a patient for over 5 years and we are so thankful for the care and flexibility…read morethis team has offered us. Our aunt is bedbound, first at home, now in a skilled nursing facility and the hearing services have been easy to schedule. It has been immensely helpful to have an audiologist visit her onsite. Dr Emily Dudley always offered practical advice: affordable options that best suited our family's needs and budget. She is always respectful, caring, patient and professional. The office staff was very patient with us during a billing snafu. We recommend them highly!

Dr Girard and team have been treating me for years as my hearing loss has progressed. They…read moreconnected me with top notch ENT surgeons as needed and have guided me through the process of learning how to get the most out of my recent (3 years ago) cochlear implant. A couple of years ago I moved to north central Wisconsin but after a few failed attempts to find someone as good, I still come back to Hearing Associates for my care. I have always found them to be responsive, professional and caring.

Sadly I did not have a great experience. Came in for ear wax removal. Was told I did not have any…read moreear way to remove and was told to compete a series of tests while I was there. I was then sent to an ENT specialist this facility had recommended. ENT examined my ear and informed my I just needed the wax removed and resolved my issue within minutes. I asked the manager at this location if they could cover my invoice since they did not resolve my issue, they would not. I paid my invoice but will never be a patient at this practice again.

Great audiologist! She's been nothing but helpful since I lost my hearing in 2018. She's always…read morewell informed and has the patient's best interest..

On 12/8/25, Dr. was very unprofessional towards my mom. I was not there personally but doesn't mean…read moreothers did not hear the Dr. because she was not quiet or discrete. my mom has been struggling with the hearing aids she obtained, setting, pairing with her phone, etc. and she made a visit. Dr. lost her empathy, patience with my 75 year old mom, yelled at her, told her she could no longer work with my mom and to not come back. My mom is not tech illiterate, she's a tough cookie and all this is new. My mom said she actually feared that the Dr. was going to hit her. The poor receptionist felt so bad and showed some empathy and felt bad for my mom, as she did hear the Dr. berating my mom. Yeah, not going back for sure and she will be reported to the insurance company as well. Mom also told me, on a previous visit, the doctor walked out of the appointment after an hour struggling with the phone and hearing aid settings and said " you'll understand, you were a mom, I need to go pick up my kids, make another appointment...and literally just left!

Poor patient service. Questionable financial process. Did not contact insurance and relied on out…read moredated internal conversation.

The office has great quality of care. The receptionist is very friendly and very helpful. The care…read morethey provide is always professional and top notch. They serve those who need help with their hearing needs. If you need assistance with your hearing in the oak lawn area, trust your hearing needs to this Hearing Lab.

Thorough service. I plan to go back whenever my prescription changes. Recommend this store.read more

I'm truly grateful I discovered this place. Mr. Minas is not only exceptionally skilled, but he…read morebrings a rare kind of care and craftsmanship that you simply don't see every day. I originally came in just to repair my old glasses, and within less than minutes -- they were perfectly restored. What I thought would be a quick stop turned into something much more special. As I looked around, I found a frame that felt as though it had been waiting just for me -- the perfect match. To my delight, I left that very same evening with a beautiful new pair of glasses and lenses. The entire experience was truly exceptional. The reviews were not lying! After visiting so many other stores where I left empty handed and enduring a poor service, I can confidently say this was the best experience ever. Thank you!