I am so glad I received my care here, Dr. Rebecca L…read more Anderson provides a high quality care to her patients, she really cares, she is very attentive to her patients needs and takes the time and patience to answer all questions concerning their hearing and devices. I recommend her highly.

For our family it was a long road to admit there was a hearing issue. All kinds of emotions were…read morekeeping us from taking this step, but after a referral to Sound Hearing Group I truly can't say enough about Dr. Rebecca Anderson. She has made this journey one filled with compassion rather than uncertainty. Dr. Anderson is exactly what we needed to keep us focused on the goal of better hearing through hearing aids. She is patient, compassionate and most of all LISTENS to her patients and reacts accordingly. We could have chosen a location much more convenient to our home, but I am so grateful that we followed the referral to Dr. Anderson and her team. Wonderful service, wonderful location, AMAZING staff! Highly recommend!

Had an appointment at this office for 12:00pm (noon) on Friday March 13, 2026. I arrived at 10:45…read more(traffic was lite on 55) to find no receptionist and no idea where the doctor was. Finally at 11:45, the doctor appeared for about two seconds escorting a patient out. He then disappeared into the back. Never said a word to me. I sat in the waiting room for almost another hour (until 12:40) and had still not spoken with ANYONE in the office. I walked to the back of the office around 12:45 and all the lights were off and the doctor was nowhere to be found. Customer service rating: Big fat "0". Need hearing service: LOOK ELSEWHERE!. RJB - Braceville

Thank you for your extraordinary service to me while I was in need of hearing services while I was…read moreattending a conference in Chicago. Dr. Emily was fantastic. Contacting my audiologist in suburban Philadelphia, then providing me with a loaner hearing aid while my hearing aids were being repaired, improved my quality of life while enjoying friends and professional colleagues during the conference. Thank you for your commitment to your profession and the persons you serve. Kathleen

This was my second time using Ear to Ear solutions. Both experiences were excellent…read more Dr Prather seems honestly concerned with providing the best solution for my hearing needs at very reasonable prices. About 2 years ago, she performed a comprehensive hearing exam and reprogrammed my existing aids to greatly improve my hearing. She explained the advantages of upgrading to newer aids without being pushy. When I recently had a problem with one of these very old hearing aids, she was able to quickly see me and bring the hearing aid back to life. She also provided supplies and taught me how to care for them which my original audiologist did not do. I highly recommend Dr Prather for all your hearing needs.

I visited and was tested at another audiologist. I decided to shop around. I am so glad I did and…read morefound Dr. Lisa at Ear to Ear. She helped me find the best solution that fit my needs and assisted with my insurance. She took the time to make sure that I truly understood how to best utilize my new hearing device. Great experience, I highly recommend Dr Lisa, as she is not only a knowledgeable professional, but truly a nice person that seems to really care about the long-term hearing health of her patients.

Dr. Koehn was an absolute gem to work with! She is extremely professional and knowledgeable and was…read moreable to answer all of my questions during the hearing exam. I did an ear cleaning, a hearing test, and had my monitors cleaned and had a lovely experience all around. Dr. Koehn was friendly and accommodating every step of the way! The environment was clean and friendly to first-timers with a very relaxed atmosphere. It doesn't feel like a doctor's office at all!

Listen to the other bad reviews!…read more Buyer beware. This business charges a $500 restocking fee -- even when the mistake is theirs. I was never informed about this fee, was explicitly told it's a trial with free return during that period, and I was pressured to sign an agreement on the spot without being given time to read or understand it, which is outright illegal. The customer service was the worst I've ever encountered. Dr. Brienne Honan falsely claimed I was told about the fee, even though she wasn't even present when I signed. She appears willing to say whatever is necessary to protect the business, regardless of the truth. I returned to the office over nine times because I still couldn't hear in real-world settings (non-Bluetooth), and they still couldn't fix the issue. So I asked for something covered by my insurance to which they said no - they only want to sell Phonak and oticon. They have no empathy and did not care that I was crying to them that I couldn't hear (wouldn't even offer a tissue from the box on her desk). After spending thousands of dollars and receiving no real support, I can't in good conscience recommend this place. The manipulation, dishonesty, and lack of accountability speak volumes. Dr. Honan does not have the attitude for customer-facing service. She escalated and made everything worse.

Congratulations on reaching your 50th anniversary…read more Chicago Hearing Services has been my home for hearing evaluations and hearing aids. These AuDs are professional, friendly and very competent in both the evaluation and management of my hearing loss. I'm very fortunate to have been referred to such a wonderful place.

Doctor emily is a very kind, knowledgeable, and transparent professional. She communicates in a way…read morethat feels like she's helping but also listening to me. Highly recommend!

Very nice to talk to and deal with, very knowledgeable answer all your questions and concerns to…read morehelp you understand things. So very friendly also greet you with the most respect and with a smile.

Very Greedy & Dishonest Doctor Office! They take advantage of seniors especially if they know you…read morehave good insurance. I went to the office in Libertyville, told $65 but found out that was only for cleaning my hearing aids. The test was $100 but was not told that nor was I told of it when I left the office. Ins. Co. paid everything except $5 but they added $25 onto my bill claiming I signed a Compliance Form - my Ins. Co. told me I did not owe it. Since I had problems with the tablet, they did it for me, answered all the questions & told me to sign the Compliance Form which I did not know what it was - forced into paying them extra $25. First thing coming out of young inexperienced doctor was: You need new hearing aids & you have very good insurance, they will pay $5,000 (before I was even tested). There's nothing wrong with my hearing aids & I can hear good. She told me everything opposite of what my Retired Experience Doctor. The office staff, Selina, was very unprofessional. When I mentioned that online on another site, the owner who is also young & dishonest stated that girl was not in the office day of my appointment - LIED. I have a receipt with her name on it showing my new appointment which I cancelled.

Great audiologist! She's been nothing but helpful since I lost my hearing in 2018. She's always…read morewell informed and has the patient's best interest..

Ordered an assistive device to use with my hearing aids in early March. Was told it would take…read moreabout 2 weeks to come in. It has now been 2.5 months and I still do not have the device which I paid nearly $300 for at the time of the order. I have left several phone messages asking for an update which have not been returned. I now have a problem with the functioning of one of my hearing aids, have left phone messages about that problem and have received no return phone call about that problem either. Terrible patient service. And no compassion for someone dependent on these technologies to function in the hearing world.

Poor patient service. Questionable financial process. Did not contact insurance and relied on out…read moredated internal conversation.

The office has great quality of care. The receptionist is very friendly and very helpful. The care…read morethey provide is always professional and top notch. They serve those who need help with their hearing needs. If you need assistance with your hearing in the oak lawn area, trust your hearing needs to this Hearing Lab.

I recently upgraded to the latest AI-powered hearing aids, and the experience has been outstanding…read more Maryann took the time to provide thorough, thoughtful instruction and made sure I was completely comfortable using the new technology. Her patience and generosity with her time truly set her apart. It's hard to imagine being without my hearing aids now--they've made such a meaningful difference in my daily life. Maryann is deeply committed to her profession, and her entire team, especially Jerry, is fantastic. While I've used Costco hearing aids in the past, the level of service, precision in fitting, and quality of diagnosis here feel far superior. I highly recommend them to anyone considering hearing care. ---

Marianne did a great job adjusting my hearing aids, so I can hear everything clearly…read more She really knows her business.