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    Hearing Associates

    3.7 (3 reviews)
    Closed Closed
    Updated 3 months ago

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    3 years ago

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    5 years ago

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    9 years ago

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    Lake County ENT/Head And Neck Specialist

    Lake County ENT/Head And Neck Specialist

    2.9(12 reviews)
    0.3 mi

    Terrible doctor's office. It was so much better when it was Children's Hospital. Advocate really…read moreneeds to do quality control on this place. Dr Wendy Lotts is bringing this place down. Have had issues with her in the past, seeing my daughter when I stepped out of the office to use the bathroom. She claimed to have seen her when in the two minutes I was out. Which is illegal. I had questions and concerns and she's like well I already finished the appointment. Wtf! No! This time around we had lab work due and they needed her to review something. She told me I have 80 other things to do and I was not a priority. I had already waited an hour to be seen. Terrible! Waste of my time. I will be taking my kids else where thanks!

    I have been taking my kids to Lake County ENT Libertyville since they were infants. We love the…read moreLibertyville office. My youngest son has recently had a hearing exam, and it was recommended he get hearing aids. The Libertyville audiologist said the schools use a certain type of hearing aid that she doesn't carry so we should go to the office/audiologist in Gurnee. I scheduled the appointment and we met with the audiologist there. She brought us back and the first thing out of her mouth was your insurance doesn't cover hearing aids, so I am going to create an account for you with another company. I said that seems odd to me. Especially since Illinois passed a law a few years ago that insurance companies have to offer coverage for kids. I called BCBS while sitting there and got straight though. I explained that they will cover the hearing aids. She said oh, ok. Well let's get them ordered. She had my 7-year-old son pick them out and what colors he wanted. She said we will need to come back in 2 weeks for them. When we went to leave, I asked if she will have all of the insurance info and exact amount I need to pay. She said here, Ill write it down. She gave me an amount for out of pocket. She called the other day and said they were in. I asked her if she spoke to the insurance company and how much is being covered. I wanted an exact amount. She said she couldn't ever get through to them. I said how come you didn't send a pre authorization? She then responded; we don't do that. What??? How is it over the course of 3 weeks, you couldn't ever get through to the insurance company. I had my husband call to figure out what was going on. He went back and forth. He called the billing department and they explained that every audiologist was separated from the actual doctor's office and they are all in charge of their own appointments, billing, etc. Um, OK. That would have been nice to know as well. Then finally my husband speaks to the audiologist who says, well the reason they are so expensive is because I had them expedited. So, I am going to return them and go through a 3rd party company and if you owe anything it will only be $100. Your insurance company will cover it. How would she know this when she hasn't spoken to them?!?!?!?! Well, I didn't approve of this either. None of this makes sense. Who is this 3rd party company, is it legit. Why now will I only owe $100. Will my son get what he originally picked out? All I can say is this. I'm looking for another audiologist. I am sick of this BS. This has been the most frustrating and disheartening experience I have ever had, especially with a Dr office. Especially when we find out my 7-year-old needs hearing aids, this is all new to us and has NOT been pleasant at all or easy. I DO NOT recommend Lake County ENT Gurnee to ANYONE.

    Hearing Associates - audiologist - Updated May 2026

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