Excellent office; thorough, patient and provides excellent care. We have been coming here for quite…read moresome time and they always provide great education, and when needed, excellent choices in hearing devices. Highly recommend them.

Dr Girard and team have been treating me for years as my hearing loss has progressed. They…read moreconnected me with top notch ENT surgeons as needed and have guided me through the process of learning how to get the most out of my recent (3 years ago) cochlear implant. A couple of years ago I moved to north central Wisconsin but after a few failed attempts to find someone as good, I still come back to Hearing Associates for my care. I have always found them to be responsive, professional and caring.

Sadly I did not have a great experience. Came in for ear wax removal. Was told I did not have any…read moreear way to remove and was told to compete a series of tests while I was there. I was then sent to an ENT specialist this facility had recommended. ENT examined my ear and informed my I just needed the wax removed and resolved my issue within minutes. I asked the manager at this location if they could cover my invoice since they did not resolve my issue, they would not. I paid my invoice but will never be a patient at this practice again.

They have changed my life! Working with Greg has been a great experience while I have worked thru…read morethe adjustment of now having hearing aids. His flexibility and willingness to work my time restrictions has been an enormous help. His professionalism and the overall knowledge of the staff has been great!

Terrible doctor's office. It was so much better when it was Children's Hospital. Advocate really…read moreneeds to do quality control on this place. Dr Wendy Lotts is bringing this place down. Have had issues with her in the past, seeing my daughter when I stepped out of the office to use the bathroom. She claimed to have seen her when in the two minutes I was out. Which is illegal. I had questions and concerns and she's like well I already finished the appointment. Wtf! No! This time around we had lab work due and they needed her to review something. She told me I have 80 other things to do and I was not a priority. I had already waited an hour to be seen. Terrible! Waste of my time. I will be taking my kids else where thanks!

I have been taking my kids to Lake County ENT Libertyville since they were infants. We love the…read moreLibertyville office. My youngest son has recently had a hearing exam, and it was recommended he get hearing aids. The Libertyville audiologist said the schools use a certain type of hearing aid that she doesn't carry so we should go to the office/audiologist in Gurnee. I scheduled the appointment and we met with the audiologist there. She brought us back and the first thing out of her mouth was your insurance doesn't cover hearing aids, so I am going to create an account for you with another company. I said that seems odd to me. Especially since Illinois passed a law a few years ago that insurance companies have to offer coverage for kids. I called BCBS while sitting there and got straight though. I explained that they will cover the hearing aids. She said oh, ok. Well let's get them ordered. She had my 7-year-old son pick them out and what colors he wanted. She said we will need to come back in 2 weeks for them. When we went to leave, I asked if she will have all of the insurance info and exact amount I need to pay. She said here, Ill write it down. She gave me an amount for out of pocket. She called the other day and said they were in. I asked her if she spoke to the insurance company and how much is being covered. I wanted an exact amount. She said she couldn't ever get through to them. I said how come you didn't send a pre authorization? She then responded; we don't do that. What??? How is it over the course of 3 weeks, you couldn't ever get through to the insurance company. I had my husband call to figure out what was going on. He went back and forth. He called the billing department and they explained that every audiologist was separated from the actual doctor's office and they are all in charge of their own appointments, billing, etc. Um, OK. That would have been nice to know as well. Then finally my husband speaks to the audiologist who says, well the reason they are so expensive is because I had them expedited. So, I am going to return them and go through a 3rd party company and if you owe anything it will only be $100. Your insurance company will cover it. How would she know this when she hasn't spoken to them?!?!?!?! Well, I didn't approve of this either. None of this makes sense. Who is this 3rd party company, is it legit. Why now will I only owe $100. Will my son get what he originally picked out? All I can say is this. I'm looking for another audiologist. I am sick of this BS. This has been the most frustrating and disheartening experience I have ever had, especially with a Dr office. Especially when we find out my 7-year-old needs hearing aids, this is all new to us and has NOT been pleasant at all or easy. I DO NOT recommend Lake County ENT Gurnee to ANYONE.

Extremely aggressive sales tactics. The sales person could not get the hearing aids to fit after…read moremultiple trips back to the office and my father ultimately decided to return them. There was a $600 restocking fee which we were aware of when the original purchase was made. The aggressive and now unfriendly sales person told us there was a "store policy" which required the purchase to be returned on exactly day 30 of the trial. This seemed ridiculous. When my father questioned the policy and requested that a manager call him, he received a call late in the evening from another aggressive sales person. Also odd was a very sick dog wandering pathetically around the office. We have pets at home and didn't want to bring whatever home with to our animals. Overall horrible experience.

From the owner: A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art…read moretechnology to keep you connected to the world around you - and the people who matter most. Miracle-Ear specializes in customizable hearing solutions that feature discreet, comfortable products designed to meet your individual hearing loss needs. Contact us today to schedule your free hearing evaluation at a Miracle-Ear near you. At Miracle-Ear, we know that a better life is in store, and the first step is a free hearing test.

Finally got back to hearing life and got new hearing aids!! So happy I did…read more They are absolutely phenomenal on what they do. I have been wearing aids for over 5 decades) They have lots of options depending on your hearing loss. ( even a few colors if you don't the plain ones) Options on payments ect. You just need to call. You won't be disappointed.