We had slow drain lines to the street and given the house was nearing 40 years old opted to have…read morethem replaced vs snaked. Chapman came out quickly and provided us with the best quote. They worked very hard and got the job done. I'm so pleased with the drains and don't worry about heavy rains anymore. Best feeling!

I found water seeping into the basement. Jeremy came out and did a thorough inspection of the…read moreentire exterior drainage system and quickly diagnosed the issue. He took the time to explain how my drainage system worked and detailed the job to correct the problem. His crew was prompt and courteous and completed the job quickly without disturbing much of the landscaping outside of the trench for the new drain pipe. The wall is nice and dry now!

We recently purchased a house in Galena that had a leaky basement and per the recommendation of our…read morereal-estate agent she recommended J&J do the repair in the basement to correct the issue (non-functional drain tile). Sid was our contact and directly supervised the work. He gave an accurate ballpark quote and was very thorough in explaining the issues and kept us up to date on the progress of work via text messages, periodic calls, and photos. Unfortunately, the job opened up some major surprises with the drain tile around the foundation as well as rotted floor structure around the chimney chase that was dumping water into the basement due to water infiltration. Sid's crew did an excellent job repairing the rotted structure in the basement that had rotted away. While this was a very expensive repair, however I highly recommend Sid and his guys. They do quality work and get it done quick. They also had good recommendations for other contractors that we need to complete the exterior work related to the structural issues (see pic below). Sid will also work with you (within reason) if you have minor changes to the work being done. We had a separate plumber (per Sid's recommendation) add rough-in plumbing for a future bathroom after J&J broke up sections of the concrete floor to replace the weeping tile. It made sense and Sid worked with us on that. Five stars.

They left my front yard a total mess!!! I'll be pick out rocks, spreading top soil & grass seed…read morefor quite a long time. and of course, then there will be the watering - time & $$$! I'll be lucky if the drainage pipes don't get smashed considering how shallow they are. very unprofessional, especially the workers!! think only 1 or 2 of them can speak English.

I had a new roof installed In January. Now my kitchen ceiling seems to have some water damage. I…read morecalled and talked to a very nice lady she said they were very busy but somebody would get back to me. I work M - F till about 4:45 so I would be a very late appointment or a Saturday. Well as of yet it's been going on 3 weeks a repair person contacted me but then said he would let me know in the morning if he could make it at 4 that day because I had arranged to leave work early to meet up with him. I never heard from him again. Still waiting......

Great experience. They even came after we paid them to paint some flashing without us even calling…read morethem!

Established business in Clintonville. Professional, honest, responsive, reliable. They first did…read moresiding, roof, and gutters in 1974. And I'd use them again.

I am renting a house and the landlord had this company replace the gutter on the roof. The…read moreinstallation of the gutter was good and it appears to be of solid construction. However, they left the property messy (sawdust all over the back walkway) and took my gardening bucket I had stored by my back door. I called to let them know that they took my bucket and they acknowledged this, but have never returned it. I've had better experiences with home repair companies.

Used these guys 6 yrs ago for house power washing . Great job . Called them for gutter cleaning and…read morerepair. They never answer the phone , don't answer emails. Finally got a text at the last minute to schedule . Two men came out and cleaned the gutters ( I guess they did a good job , I can't get up on a ladder and look). I asked for a leak repair , but they told me it couldn't be repaired , needed replaced .. which is fine . They charged me $275 for gutter cleaning ( kind of high , but ok since I couldn't do it myself) and then another $75 for repair, that was never done . Tried contacting them numerous times to get a refund of $75. No luck .

Quick response & scheduling. No response to follow up on repair or billing questions.read more

I was absolutely convinced I had a major drainage design problem…read more My underground downspout lines drain to the street ditch, and after seeing water back up around a riser pipe, I was certain the issue was a site engineering flaw. In my mind, there were only a few possibilities: the lines needed to be re-pitched, the ditch connection needed to be lowered, or the whole system was somehow hydraulically inadequate. I had this drainage system installed just last fall, so the idea that it could already be clogged seemed impossible. Enter A+ Gutters & Drains. They came out the very same day I called. After I walked them through my highly sophisticated theory of grades, elevations, pitch, and drainage design, we headed to the discharge point at the street ditch. The technician took one look and smiled. "There really shouldn't be a glued-on end cap with a tight grill on it. These tend to back up and clog." "No way. Not already," I replied. "Would you like me to check?" he asked. A few minutes later, after attempting to pry it off with a screwdriver, the cap ultimately had to be cut off with a Sawzall. What was waiting inside? Inches of roof shingle granules, debris, and enough gunk to completely prove my engineering theory wrong. In about five minutes, A+ solved the mystery that I had mentally escalated into a full-scale drainage reconstruction project. To their credit, they graciously cut off the other problematic caps as well and explained why they were destined to clog. No upsell. No unnecessary work. Just an honest diagnosis and a simple fix. As I stood there processing the fact that my "catastrophic drainage failure" was really just a blocked outlet, the technician smiled and said, "Bring on the rain." And with that, he was off. Was my ego slightly bruised? Absolutely. Did A+ save me from chasing an expensive problem that didn't actually exist? Also absolutely. I only wish I had called them first. From now on, A+ Gutters & Drains will be my first call for anything related to gutters, drainage, or water management. Fast response, honest expertise, and a team willing to save customers from their own overthinking. That's a combination that's hard to beat.

My gutter was backing up due to a downspout not being able to drain. This was a result of ground…read moresettling causing damage to the underground drain line where that downspout flowed. The estimator recommended replacing the existing gutters around the entire house with a larger size ($10-12K) - completely ignoring the root cause of the issue. As this expense was outside our budget, his recommendation was to call back in a few years when I had enough money saved to pay for it!!! An immediate fix was needed... he reluctantly agreed to provide an estimate to relieve the affected gutter by adding a new downspout in a different location to connect with the underground drain line where it was flowing properly. I contacted two other gutter & drain companies and amazingly their first advice was to do the latter (add a downspout)... and both quotes came in less than half the cost I was quoted from A+ Gutters & Drains. Providing a cost-effective resolution was not in their best interest. Be aware!

I really wanted to like this company. However when they replaced my hot water tank several months…read moreago, unbeknownst to me, to make the new, larger unit fit, the tech shortened my washer drain. In doing so, the washer drain isn't tall enough anymore to properly drain, and there is a deeply curved 'trap', (that wasn't there before), that causes the water to rush back up and out of the drain. I had asked the tech at the time about all the 'left over' PVC pipe pieces, but he'd assured me it was from the old tank- when in fact it was actually my working washer drain that he'd removed and replaced with a shorter pipe, with a very curved 'trap'. He did this in order to make the new tank easier to install, he failed to reassemble the drain properly after removing it to install the tank. The back of the washer/drain/hoses/etc. are all in a separate room than the front of the washer. It's accessed clear on the other side of the house through a tiny door next to the fridge in the kitchen. I've went in there once to change my furnace filter months ago. I noticed the concrete floor was a bit 'damp', so I put a damp-rid in the room and thought nothing more about it- bottom line, my washer has been draining into this small utility room and flooding for months! There is actually mold on one of the wall studs now! I'd noticed my new flooring warping near the furnace intake vent, but couldn't understand why. It's the only place in the house that my new flooring is warped, chipping. I know now it's from the water leaking under the furnace in the utility room and seeping under the laminate flooring! Am I stupid for not realizing this sooner- yes, I admit I am. Is Discount Drains responsible for their tech tampering with, and ruining my washer drain- yes, yes they are! They are also responsible for the mold that occurred and the small area of warped flooring as a result of their mistake. I have contacted them, and I was told they are sending someone out to, "dispute the mold." Not a very courteous response at all! If they repair/replace the washer drain so it functions properly as it did before they ruined it, and address the mold they caused as well as replacing the affected floor boards, I will remove this post, however if they refuse to repair the washer drain that their tech ruined, and clean/repair the mold, replace flooring, I will have no choice but to litigate for damages and will continue to strongly suggest not doing business with this company! I trusted them to do the job right, and instead they caused damage to my home with their incompetence! I'm super disappointed both in their workmanship and response to my issue!

We've used Discount Drains twice now. They helped us with a lower level flooding issue by…read moreinstalling a sump pump in our garage. We also hired them to run a new water line to put an outdoor hose in another location of our house. While it may seem odd to have a FaceTime quote, the process isn't that much different than someone who comes to your house and does a surface level check only to find out when they begin the work that things are more complicated than they seem. The good news about the process is that it helps expedite the process so our jobs were completed much more quickly than quotes from other companies (I.e. by the time the person schedules to come look, prepare a quote, and then schedule the project installation much more time has passed). Everyone we worked with was friendly, efficient, and professional. The bonus for us is that our second project was actually cheaper than they quoted because they found a much easier solution when they got behind the wall to see what had been covered up by previous owners. I would absolutely hire them in the future.

Ted and his team did an excellent job rebuilding our chimney from the roof up. The team was able to…read morefit us in a week ahead of schedule and were courteous, clean and efficient. It gets messy tearing down an old chimney and not one of our delicate plants in front of our house were damaged. The workers did not have a truck big enough to haul all of the old chimney away, so Ted sent someone out on Mother's Day to take care of it. Ted personally came out a few days later to look at the work. We experienced very high winds the following week and our chimney cap blew off. Ted was out there the next day fixing the problem and ensuring it wouldn't happen again. Wow! We originally went with Fireplace Pros for some maintenance. Long story short, we learned our lesson and would not recommend them to anyone.

We had our chimney cleaned by this company and a cap put on. Ever since then, our chimney has been…read moreleaking, bad. It never leaked before this recent service. Steer clear of this company unless you want to pay for their repairs!