I am a contractor and I spend a real amount of money on building supplies every year, so I am…read morewriting this from that angle, not as someone popping in for a few screws on a Saturday. Rona Uxbridge is the closest yard to my main site, which should make them my go-to. It does not. The gap between them and Home Depot has gotten too big to ignore. At Home Depot I have actual people I deal with by phone and email. They know me, they know what I usually order, and they help me build out the order before I even get there. They chase down better pricing, suggest alternatives when something is back-ordered, throw in discounts where they can, and waive delivery on the bigger jobs. That kind of relationship saves me hours every week and a meaningful amount of money over the year. Rona has been the opposite. Most of the staff are green and clearly have not been trained properly. Ask about something that is not sitting right in front of them and you usually get a shrug, a vague point at an aisle, and that is the end of it. Nobody checks stock, nobody offers an alternative, nobody follows up. Their system for pricing and product info is a mess to navigate, and there is no real contractor desk to speak of. I have read other reviews from local contractors saying the same thing, so I know it is not just me. There are one or two good ones in there who clearly care and know their stuff, but they cannot carry the whole store. It is frustrating because the location is great and the yard itself has potential. Proximity only matters if I can actually get in and out without losing half my morning. Until they put real effort into training their team and building out proper contractor support, I will keep driving the extra distance. If you are a homeowner grabbing a few odds and ends, you will probably be fine. If you are running a business and your time is money, you already know where to go.

It's great having a neighbourhood hardware store. Very like corner stores, they are essential for…read morea vibrant community. It's unfortunate they can't expand easily but I often order specific items from the Home Hardware website and have it delivered to my neighbourhood location. Staff are friendly and knowledgeable and eager to help solve problems. I wish their staff included handymen for hire because I often need a small job done that would have been done by my dad before he passed away. I am a browser so having a good amount of stock and sale items would entice me to visit more often.

Hello, I have a…read morecomplaint about your staff at the store located at 1212 Dufferin Street. Today, I visited the store to buy something, but when I arrived, the door wasn't locked and there was no one inside. I called out several times, saying "Hello, hello," but nobody responded. Concerned that something might have happened, I went a little further inside and called again, "Hello, is anybody here?" One of your staff members, a tall man, suddenly ran over and shouted at me, asking, "Why did you come in? If the lights are off, it means the store is closed." I apologized, explaining that I didn't know that, but he was very rude and told me to leave, saying, "The store is closed, get out of my store." However, the store was supposed to close at 5 p.m., and it was only 4:03 p.m. at the time. I waited outside for 2-3 minutes and then went back in to ask for the manager. The door still wasn't locked. When I re-entered, the same man opened the door, saw me, and immediately closed it again. I asked for the manager, and he claimed that he was the manager. When I asked for his name, he refused to give it to me. This is highly disrespectful to customers and reflects very poor service. I am considering filing a complaint with Human Rights regarding this issue. No staff member should speak to a customer with that kind of attitude. I look forward to your response and will be following up on this matter.

45 of these trending black hinges were installed 2 years ago in a newly renovated home, 3 have…read morealready fallen apart. The bottom screw falls out and then the pin holding the hinge together falls out. Not so easy to fix, since the pin is coated with a gummy material, and therefore difficult to slide back in. They didn't volunteer to fix the problem or replace them or a financial compensation, just told me how to fix a faulty hinge.

High end door hardware. Exceptional selection of handles, drawer pulls, slides. Lots of brass,…read moreforged and stainless products many from smaller companies. Many times they have what I need in stock i.e specialty pin locks, drawer slides or commercial type hardware. What they don't have in stock they will bring in. Employees are knowledgeable, and attentive. Great location and parking If you want cheap and low cost this is not for you, there is a Home Depot down the street for that.

Good guys, loads of knowledge and helpful advice and they always give me the best price. This store…read moreis the reason I stopped going to home depot for my mechanical needs. You just can't beat the service and their prices. They have a massive warehouse and stock the everyday parts to the impossible to find parts.

If I could give 10 stars I would! North York Heating and Plumbing is simply AMAZING! I had a very…read morechallenging plumbing problem with a portable washing machine not compatible with a non standard faucet size needed to provide water nor could I find a suitable adapter. Went to two other local supply stores and they brushed me off and said they couldn't help....I was getting desperate as the washing machine could no longer be returned. Called North York and they suggested that I bring everything that I could in. Took Anthony less than 5 minutes to come up with the solution of hooking it up to the faucet water source under the sink where everything is a standard size....my hero!!!

Listen Atlas is by far the best tool store in Toronto, no store compares,…read more They have the best prices , the best selection and are very knowledgeable, they have a selection of tools that will make you drool , you will literally want to buy $10,000 tools before you leave, I've been buying tools from these guys for years and there service is excellent and you can ask them any questions and they have a expert when it comes to everything , trust me you won't find better prices at Home Depot or Lowe's ... I've tried many times , now I just go to Atlas and hide the receipts from my wife .

Although my husband has been a client for many years, not so much now that we're in a condo, he…read moresuggested that I check them out when I needed some electric plug plates. Having driven by here for the past 35+ years but never gone inside I had no idea there is an incredibly well-stocked hardware store in addition to lumber and other building supplies. The owner couldn't have been more pleasant. Given the icy surface in the lane way, he offered me his arm and guided me safely to and from my car. Turned a simple errand into an exceedingly pleasant experience!

Always professional, helpful and reasonably priced. In the past year I needed parts to fix things…read morearound the house. Every single time I got fanatic service. And If they didn't carry the part I was looking for, they knew exactly where to refer me to. Amazing store! The big retailers can leran a thing or two from this store.

This was by far the worst customer service experience I've ever had--and I work in the customer…read moreservice industry, purchasing parts daily. The representatives were completely unhelpful when it came to finding the part I needed. Worse yet, they were extremely rude and went as far as to humiliate me in front of other customers. It's unacceptable for a business to treat its customers this way, especially those who rely on their services regularly. I won't be returning and cannot recommend this company to anyone.

Great collection for kitchenware and Gifts…read more Excellent service. Free Gift wrap with purchase.