WOW! insulted by manager @home_hardware #homehardware in Brampton.
I got a garden sprinkler 2 days ago and is not working, I went to return it today to find out they would NOT take it back, I asked the manager why? The manager said, "DON'T FCK WITH ME IN THE MORNING. IF YOU DON'T LIKE IT, TAKE YOUR SHIT AND GO". I felt so offended, he shouted this in front of all his staff. #terriblecustomerserice
They let me walk out of the store with a credit note which they said I can't use anywhere else? Why steal people money like that? How else would you test a sprinkler if not connected to the garden hose and try it? His reply was "I DON'T SELL STUFF TO TRY". #whathappened
It was humiliating and sad to see the low level of professionalism when I heard the words "DON'T FUCK WITH ME IN THE MORNINGS" I asked 'why are you talking like that to me?', and his reply was, "WELL, this is freedom of speech, RIGHT?". I can't believe I take my kids to this store when we need things for the house, not knowing that customers are treated like garbage. I went there this morning looking for a solution, instead, I was insulted, shouted at, humiliated, and no one helped me. How can I use a credit note which I was told is not valid at any other location? why would I go back to a place #racism and #hate are prevailing over customer service, satisfaction and ultimately retention?
When I purchased the item I asked the relevant questions to use the item, how could have I taken my kids to this location where customers are treated like this? #homehardware It was not a new employee who failed the customer service training, it was the store manager who insulted me like that and after he said "FREEDOM OF SPEECH" he turned around and walked away. #Appalled #homehardware #humilliated read more