Excellent experience at this little known store. Service was excellent; staff are knowledgeable,…read morehelpful and focused on ensuring a happy customer. Prices are very fair for the quality of product; selection is so much better than at the big box retailers. Big thanks to Erna, Cailin and Geoff for your help throughout the process. I purchased two vanities, sinks and faucets. I very much appreciate the in-store help in selecting my items; and the after sales follow up to ensure I was satisfied. My new vanities are beautiful and a high quality product. Highly recommend over a big box retailer if you are considering renovating your bathroom or kitchen. Also nice to support a Canadian company.

If you would like personal attention and care this is the hardware store for you. They do…read moreeverything to help you get what you need or want and are very friendly. An amazing selection and a locally run and operated store. My go to hardware store in the neighbourhood. Lots of street parking on Annette and also on nearby Jane Street in a lovely community of stores, restaurants and services. Very reasonable prices and you can use the Home Hardware online search tools as well as going in the shop. If you can't find what you need or it's out of stock they always track it down for me. They have wonderful services as well including key cutting and paint mixing and great advice.

It has been a long time since I was able to walk into a store, ask some questions, and get an…read moreextremely knowledgeable answer. Here was the problem: I needed a BBQ. Here was what I was thinking: I wanted a Weber. Within a few minutes, they walked me through the different Weber grills, explained the advantages of the different types, and we decided that I didn't need the most expensive one. In fact, I could save a few hundred dollars by buying a much cheaper version. And, so I did. I asked how much it would cost to ship it, and how much it would cost to have it assembled. They told me that they did it all for free. Checking a few competitor prices to see if they just folded those costs into the price of the BBQ I was astonished to discover that, no, they did not! This was a free assembly and delivery. That right there is a two hundred dollar value, at the best of times! So now, a few weeks later, I'm BBQing chickens like a king, looking forward to tasty treats all summer long, and I know exactly where I'll go when I need anything else in the future!

I came here to buy N95 face masks during the Novel Coronavirus scare. Yesterday a box of 10 with…read morevalve cost $60 (limit 2 boxes per person). Today (2020-01-29) they cost $80 (limit 1 box per person). The 3M brand costs $12 each (normally $6 each). The staff seem very nice and honest. They explained that their suppliers keep raising prices so they have to raise prices. They said there will be no more available tomorrow onward! I also bought a pack of 5 without valve for $20. They also ran out of hand sanitizer so they had to hunt for them today. They only have 20 left. A 118mL bottle cost $5 each which isn't inflated.

This neighbourhood old school hardware, paints, and random stuff store is awesome! You don't have…read moreto haul yourself to a big box store (Home Depot, Lowe's, etc.). The best thing is the customer service. Not only were we able to buy the P-trap we needed but also got 2 great referrals for a plumber.

This is the best place for your toolaholic needs. Getting information on purchasing the right tools…read moreI needed and making sure I'm not over spending, these guys made sure all my needs were met. Also buying the right type of motor I needed for the renovation I was doing at hand making sure I had the right material I needed to complete my home renovation

They quoted me $75 for delivery, which has been the standard for all of their competitors to…read moredeliver to my home, then the next day I received a text saying the delivery charge would be $200. I am not sure if they are subbing out their delivery to a 3rd party, but I have never had to pay anything other than $200, and I have had a lot of stuff delivered to this address. I don't recommend that you waste your time.

Downtown Lumber does it all! I'm not so handy when it comes to home repair, renovations or DIY. So,…read moreI'm constantly looking for the plumber or electrician who isn't going to rip you off and isn't going to take 3 trips on your dime to fix minor things. I found Downtown lumber as a dealer of some top of the line bathroom fixtures. With all the condo's going in downtown, this is your place for one-stop shopping! Tino was able to organize all the materials we needed, giving us prices and making sure we thought of everything. John is the guy who makes sure the plumber comes in after the electrician has set up his work. The process took a lot longer than expected- something any reno is likely to run into. Some of the delays were our fault, occasionally we felt they could have come a bit sooner. We would highly recommend them to anyone for small or big jobs.

Very friendly staff! Always kind and helpful. Has a warm, small town feel. I always feel taken care…read moreof.

Small store with a decent selection of stock for its size, it's not a big box store. Staff are…read morefriendly and helpful.

It's great having a neighbourhood hardware store. Very like corner stores, they are essential for…read morea vibrant community. It's unfortunate they can't expand easily but I often order specific items from the Home Hardware website and have it delivered to my neighbourhood location. Staff are friendly and knowledgeable and eager to help solve problems. I wish their staff included handymen for hire because I often need a small job done that would have been done by my dad before he passed away. I am a browser so having a good amount of stock and sale items would entice me to visit more often.

Hello, I have a…read morecomplaint about your staff at the store located at 1212 Dufferin Street. Today, I visited the store to buy something, but when I arrived, the door wasn't locked and there was no one inside. I called out several times, saying "Hello, hello," but nobody responded. Concerned that something might have happened, I went a little further inside and called again, "Hello, is anybody here?" One of your staff members, a tall man, suddenly ran over and shouted at me, asking, "Why did you come in? If the lights are off, it means the store is closed." I apologized, explaining that I didn't know that, but he was very rude and told me to leave, saying, "The store is closed, get out of my store." However, the store was supposed to close at 5 p.m., and it was only 4:03 p.m. at the time. I waited outside for 2-3 minutes and then went back in to ask for the manager. The door still wasn't locked. When I re-entered, the same man opened the door, saw me, and immediately closed it again. I asked for the manager, and he claimed that he was the manager. When I asked for his name, he refused to give it to me. This is highly disrespectful to customers and reflects very poor service. I am considering filing a complaint with Human Rights regarding this issue. No staff member should speak to a customer with that kind of attitude. I look forward to your response and will be following up on this matter.

Asian-run hardware store warehouse has everything you need to repair or renovate your home…read more Worth a look to shop for better prices and deals. Competitive to big box stores HD or CT, and only a block away. They also have a nice looking selection of tiles, kitchen hardware, vanities, etc. Located next to the auto shop but the entrance is further back from the street. Lots of parking.

Huge store with great prices and products. Very competitive to big boxes. They carry everything…read moreyou'd need to get the job done.