I am not a customer. However, their delivery van blocked my driveway, and were throwing delivery…read moretrash on my property after I had politely asked them to please move - as I was having Bell install new fiber optics in my house, and they had moved temporarily to connect to the main box. The driver responded with a string of invectives, calling me an "incel" telling me I didn't have a job, etc. Very odd considering I mentioned my wife and the technician who were waiting to get into my driveway. I don't appreciate having to clean styrofoam out of my driveway because they can't stay on their customers driveway - nor do I appreciate hostility towards my completely legal right to enjoyment of my property. Incel is a term used by so-called pick up artists who are extremely misogynistic. I had to google it, so the delivery driver's attitude tells me a lot about it. They were also months late getting the delivery to my neighbour who is also dissatisfied with their service. Coach your delivery team - if they cannot respond to a polite request or at least offer a low level apology, they are probably engaging in road rage, insubordination, and other hostile actions. Its a really bad look for your business. And they are also asking for 5 star reviews to try and fight back against the legitimate criticism here.

Where to start... My parents are renovating their kitchen, and as so, they went to order 5 new…read moreappliances. Initially, they had a positive experience and went ahead with the order. They came to an agreement on a set of appliances, and agreed on a delivery date. They were on a budget, hence why they came here in the first place. Lesson learned for future renos! They agree to a Fridge, stovetop, Stacked oven/microwave oven stack (2 separate appliances) and dishwasher. The agreed upon appliances were ordered after reviewing the drawings of the kitchen with these so called appliance pros, who gave us the specs of each item (which we still have a copy of). Invoices get paid, and we await delivery. Fast forward two weeks, items get delivered and the problems begin. The microwave oven (upper part of the stack) is not what we picked out in store and discussed, but is instead a range microwave (the ones you put over the stovetop). The item got delivered the night before, and my dad went the next day when he noticed to return it and find a solution. HENRY now decides to tell him that he can a) leave with the microwave he didn't ask for, but they invoiced him for despite it being completely useless. b) pay $800+tax additional, to get the item he ORIGINALY asked for in the first place, bringing him to a total of 1300+ tax, for a microwave oven (the same price as home depot). For reference, I was able to buy the item for $625+tax, which is less than the difference he wanted on top of the original price. His own sales team was surprised at his abrupt numbers and the fact he refused the refund, as with the proof I had with me, there was no way he could deny such thing. The cherry on top, the bottom part (the actual oven) of the stack was a scratch and dent purchase. When we viewed it in store, there was a scratch on the handle (no big deal), but when it arrived at home, theres two big dents on the bottom of the door, as well as the door being shifted to one side - it looks as if its been replaced since we last saw it in store. I called Henry again to try and reason with him, and it resulted in Henry hanging up multiple times. My review aligns with others who say under new management, this place has gone downhill. My parents were screwed over in the process, whether willingly or not, and Henry is unwilling to take any accountability in the matter. This could have easily been resolved with no harm no foul, but Henry has no resolution skills despite owning a business. My honest belief is they saw my parents were haggling with the price, and to make the numbers worked charged for this microwave that is deemed useless as they wouldnt pick it up on the invoice (both are refered to as Frigidaire Gallery with a differnt code beside it), knowing they'd be unable to return it and have no choice but to pay the difference. There is now a case with the Ministry of Consumer Affairs and our bank with the proof in hand to resolve this. I urge anyone reading this review to run so far the other way, and don't look back. This place is sleazy, and not to be trusted. I will be back to the store to discuss the door as we have photos of the original and photos of when it arrived. @Henry since you wouldn't communicate over the phone, I hope this review helps you understand the upset behind our recent transaction.

He is fraud first he given price agreed and then on the property by the time of delivery he started…read moreharassing adding price and even abusing mother fucker son of bitch etc and then he took all money and stolen the coils of stove Big big fraud and no ethics reported to police to leave the house

From the owner: Most repair companies profit only from repairs, often pushing customers to fix appliances even when…read moreit may not be the best choice. But we’re different—our goal is to help you make informed decisions. We offer on-site diagnostics and, if repair isn’t cost-effective Based on some variables that we will explain, we provide an affordable, reliable replacement option, saving you money on repeated service calls. Why Choose Us? • Honest assessments: 100% transparent about repair viability • Affordable, quality used appliance replacements if repair isn’t ideal • Reliable, one-stop shop for all appliance needs • Dedicated to saving landlords time and costs

No The Brick Forever - Extremely Disappointed Customer…read moreBrampton Ontario Canada Store - 188 Clarence St **Key Issues:** * Misleading "90-day return" claims that turned out to be exchanges or store credit rather than actual refunds. * Sales staff encouraged me to buy additional products based on promises that were not honored. * Misleading information provided regarding Flexiti benefits and additional coverage. * Told I could cancel an order before delivery without penalties, but later lost valuable FCC credit. * Customer service forwarded my complaint back to the same store management I was complaining about. * Received only $666 back on a $1,016 cancelled order despite cancelling before delivery. * Spent over $5,000 at The Brick and still received poor customer service and unfair treatment. My experience with The Brick has been one of the worst retail experiences I have ever had. I purchased three mattresses and several other items, spending more than $5,000. During the sales process, staff repeatedly told me that purchases could be returned within 90 days. What they failed to clearly explain was that many purchases are not actually refundable and are only eligible for exchange or store credit. I found this very misleading. I was also encouraged to sign up for a Flexiti card and was told it would provide additional protection and benefits. Based on my experience, I feel that the benefits and protections were not explained accurately. The biggest issue involved a fourth mattress that I was unsure about purchasing. I had approximately $350 in unused FCC credit available. The salesperson strongly encouraged me to place the order, assuring me that I could cancel it at any time before delivery without any fees or penalties. I was also told that the sale price was only available that day and would not be available later, which turned out to be false. Trusting those assurances, I placed the order. Within 15 days, and before delivery, I cancelled the mattress. Only then was I informed that cancelling the order would cause me to lose my FCC credit, even though it had never been used. I do not understand why an unused credit earned through more than $5,000 in purchases should be forfeited because I cancelled a single item before delivery. The mattress cost $1,016, but I am only being refunded $666. The explanation provided does not seem reasonable or fair. To make matters worse, when I contacted customer service to file a complaint, the complaint was simply sent back to the same store management whose conduct I was questioning. There was no independent review or meaningful attempt to resolve the issue. I feel that I was misled throughout the sales process and treated unfairly after the sale. This experience has completely destroyed my trust in The Brick. **I will never shop at The Brick again and cannot recommend them to anyone.**

Purchased a washer last year and warranty ran out 3 months after one year warranty. Was told I…read more would have to fix it elsewhere. An Inglis machine broke down after one year and the Brick is selling garbage products so buy elsewhere

Let's see.....including appliances bought for my mother-in-law, over the last fifteen years I have…read morepurchased electric stoves, refrigerators, microwave ovens and a dishwasher. They keep taking my money at lower prices than anyone else and delivering the goods right into the house, always free of charge. On top of that, excepting an initial problem I had with the dishwasher, which was resolved quickly, everything was delivered on time and worked well from day one. Year after year and purchase after purchase they have refused to give me anything to complain about. I may have to keep on trying.

Been trying for over a month to get a fridge i purchased been nothing but a run around on back…read moreorder from the manufacturer no phone calls back no one knows whats happening its very frustrating. My fridge at home is not working we are living out of a cooler and kids are back to cool.

Absolutely love this place get everything for your home here at good prices…read more Like this particular outlet as they have a great display and well stocked The employees here are excellent and super friendly and helpful Shopped for some lights here at great prices The flooring here is very good for excellent prices too The customer service here is very helpful and friendly too The kitchen equipment and great stuff for the home There's actually nothing which is not available here Spent about 4 hours here shopping and looking and drooling at stuff here I had to write down some notes for my next shopping spree they gave me a little pad and pen There hard wood flooring is an excellent price better than the wholesalers The staff here takes trouble and provides the information you require only when available They can hardly be seen Wood flooring is the best here with great prices Customer Svc is helpful but not many ppl on the floor to help

I've always been partial to HH. I doubt there's anything you couldn't locate elsewhere at big box…read morehardware stores - in fact you probably have less, but the big plus is not have to navigate a cavernous space. Aside from that, you're way more likely to find customer service here too. Unless I need building materials or looking for appliances, I'd prefer to come here any time over the Home Depots, Rona's, etc...

The staff at Home Hardware provide some of the best service. They are so helpful and friendly…read more They actually answer the phone promptly. How amazing is that ? I find products at that store that I cannot find anywhere. Tina