Nice, patient and helpful staff, been in business forever under the name Hudson, now Wolseley…read moreMechanical Group. Mostly plumbing supplies, I think, that's what I was there for. Much better to go here (a little walk from the Davisville Subway) than to go to a Canadian Tire and get no useful advice from some part-time kid.. They know what they are doing and the prices are decent too. Can't get much better than that.

Hello, I telephoned this company today to get prices on plumbing supplies I needed to complete a…read moresmall project that I was working on that day, the first part was a bathroom shut off valve, they told me they have in stock, the second part was a component for another shutoff valve, the guy says there is no money in that stuff and immediately hung up on me. I have been in the plumbing industry for over thirty years and have never been treated like this , I was stunned , they never even took my order? my many contractors have been made aware of this company to avoid in the future. very disappointing in these trying times indeed!!!

Lots to choose from for your bathroom and plumbing renos. Big enough for great selection and small…read moreenough to get proper attention and help. Store just off Leslie, but must drive in coming south on Leslie as there's a one way boulevard separator. I googled them for general info and noticed some really bad Google reviews which was very off putting, and at first deterred me from coming here. So I came here to browse as they had a great sale on Riobel products, which is hard to find since they only sell to bath boutique stores that have longevity presence. I've been here 3 times this week (january 2018 Snowmageddon) and this store despite the snow dump and freezing snow-rain has customers constantly coming in and out. They seem to have at least three sales staff that are always here, and they all acknowledge you and ask if you need help. Kal(Khaled) was the guy that helped me and was really nice without any pressure. He understood I needed some items today or fast and helped to call for expedited delivery. Then I returned a few days later to return a tap because my plumber needed another style set up, and he remembered me and offered to exchange to another item, as the refund policy is strict here. They have a house brand called Royal, which syle looks like another premier brand but for way less, and it feels really solid, full of metal not plastic parts like you get at a big box store. Lots of high end bathroom plumbing parts, free standing, bath tubs, toilets, bowl sinks and vanities on sale over the winter. My work colleague did warn me, she also bought from them at this sale, and a small piece was missing from her shower set in the sealed box. When she asked for them to help they referred her to the company(Grohe in this example) as they are the ones who packed the boxes and can send the replacement/missing pieces and not this store. I can see why this would upset customers, but Home Depot would do the same. So far so good, happy with my purchases on plumbing hardware.

I'm a fan of this place. great customer service: they are always there to answer the phone, and…read morevery friendly. No wasting time on hold! Their prices are fair, and they have a great selection of modern plumbing fixtures in a range of finishes. Really - you don't need to go anywhere else.

Excellent experience at this little known store. Service was excellent; staff are knowledgeable,…read morehelpful and focused on ensuring a happy customer. Prices are very fair for the quality of product; selection is so much better than at the big box retailers. Big thanks to Erna, Cailin and Geoff for your help throughout the process. I purchased two vanities, sinks and faucets. I very much appreciate the in-store help in selecting my items; and the after sales follow up to ensure I was satisfied. My new vanities are beautiful and a high quality product. Highly recommend over a big box retailer if you are considering renovating your bathroom or kitchen. Also nice to support a Canadian company.

Check out their vanity selection Surprisingly, this store…read morehas a selection of good quality, reasonably priced vanities. The main brands they have are Stonewood and Classicbrand. Both brands have a selection of colours, sizes, handles, knobs and quartz countertops and come with sinks. Everyone in the vanity department is knowledgeable, very helpful and friendly. Bob went out of his way to ensure I got the vanity I wanted in a brand new colour that just became available with on time delivery. Their knowledgeable staff also helped me replace a broken jigsaw blade that I could not find anywhere else. Overall a a very good experience with this store, highly recommend it for any bathroom renovator!

I've been looking all over for a particular item for my partners b'day next month. Stock is out…read moreevery where. Home hardware searched there data base, found exactly what I wanted "on sale" and ordered it from the warehouse. I got a call back 2 days later to tell me it had arrived in the store. I went over next day paid for it and brought it home. I can't say enough about the exemplary service at this store. It's always a pleasure interacting with staff here.

This is a HUGE location with almost everything you could need for your home…read more We came in looking for drywall screws and found them pretty easily. When we asked an associate for help, he came by and recommended a brand that he says he uses to hang up his wine collection. Time will tell if these screws can truly hold up 55 lbs. I was really happy with the service and the selection. I'll likely be seeing a lot more of this store in the near future as we get settled into our new house.

I went in to this store to buy a specific Stihl chainsaw, and waited until the guy who handled the…read moreStihl products was free. I mentioned a promotion that was on the store's website. He immediately said that the promotion had expired (it hadn't - he just wasn't up to speed with the promotions) and that what is on the website is not their problem, and I was free to contact Stihl if I had an issue. He wouldn't even look at the website page that I had on my phone that clearly showed it was an active promotion. I walked out feeling quite ticked off. The following week I went to a different Stihl dealer (Alpine Lawn and Garden on Kennedy) and they were very helpful - bought the saw, got the promotion, walked out super happy. So my advice is that if you are looking to buy a Stihl product, give Imperial a miss, and try somewhere else like Alpine. Each Stihl dealer is an independent, and they are not all the same.

I love the professional and friendly service that every associate offers there…read more They are knowledgeable and for a smaller-sized store, seem to carry everything.

very hot and cold customer support. am i bi-polar or are they? and it's always been like this for…read moreover a decade. it just isn't comfortable shopping there.

They quoted me $75 for delivery, which has been the standard for all of their competitors to…read moredeliver to my home, then the next day I received a text saying the delivery charge would be $200. I am not sure if they are subbing out their delivery to a 3rd party, but I have never had to pay anything other than $200, and I have had a lot of stuff delivered to this address. I don't recommend that you waste your time.

Downtown Lumber does it all! I'm not so handy when it comes to home repair, renovations or DIY. So,…read moreI'm constantly looking for the plumber or electrician who isn't going to rip you off and isn't going to take 3 trips on your dime to fix minor things. I found Downtown lumber as a dealer of some top of the line bathroom fixtures. With all the condo's going in downtown, this is your place for one-stop shopping! Tino was able to organize all the materials we needed, giving us prices and making sure we thought of everything. John is the guy who makes sure the plumber comes in after the electrician has set up his work. The process took a lot longer than expected- something any reno is likely to run into. Some of the delays were our fault, occasionally we felt they could have come a bit sooner. We would highly recommend them to anyone for small or big jobs.

In the pre-lockdown period, Taps is by appointment only and it is a very good experience. We had an…read moreassociate walk us through the process of figuring out the style of fixtures that we needed for our home from sink faucets to shower kit systems. They were very knowledgeable and are very helpful about all the different features and specs of faucets, tubs, shower kits, and all things related to plumbing hardware. You would not think about all these details until you have to buy the right faucet such as the length of the spout, the angle of the water spray, the value type that controls the faucet, the finish of the hardware, etc. You could literally browse for hours here with the amount of hardware that is packed in each aisle. They were able to walk us through all of this during our appointment and we left more informed. At the end, they sent us a quote based on our preliminary choices of plumbing hardware in a timely manner. I thought the experience here was very positive and can recommend people check them out.

(Editing to add: I slept in for the delivery, oh no! Realized when I thought to check the cameras a…read morefew minutes after the door bell in case it wasn't Amazon. Sweet driver actually stayed in my driveway a few minutes, just in case! So I got my toilet on time. Now I am kicking myself wondering if if would have been okay to tip him. I probably should have. Wake up!!!) I have had good experience with Taps. I prefer to look around the showroom first and then check in with reception to be assigned a sales rep. They have a good selection of quality products. I swoon at the tubs every time and dream of a master bathroom Reno. In the meantime, over the years I have replaced our builder grade stuff with Taps toilets (Mirabelle, Kohler, Toto), pedestal sink and faucet. No charge for home delivery, but a $10 surcharge because we are just out of Toronto. Very fair. If you have a relationship with any designers, then chances are that they have a good discount here.