This experience with Service Relief did not go well and still isn't fully resolved…read more First I called several weeks ago to schedule what I thought would be a minor job. No call back after a full week. I finally schedule service and the first service tech is unable to resolve the issue and says he will need to order parts. I get a date when they will come back and end up with a service tech that replaces the faucet and shower head and leaves me with a dripping shower faucet and a hole in the wall that I tells me I need to get an access cover with no real details. He also tells me that since they can't replace the fixtures in my bathroom sink I need to purchase a new vanity and faucet. Mind you over the several days that it took to come out the second time these items could have been ordered and at my home or ready for pick up. On the scheduled day of the third appointment I get a call as I am leaving work to get home for the service that indicates the service tech has an emergency and can't make it. On the fourth day I get several calls from scheduling about where to pick up the items I ordered and then finally requesting the order number. Two techs arrive to install the new vanity and faucet. During the install they started talking about me or another customer while in my bathroom. After all this they try to convince me that my shower faucet isn't leaking and then say if it starts to they can come back. In addition after they left I found two of my towels balled up on the floor wet and with debris in them. They never asked to use these towels for this purpose. My shower faucet is still dripping. At least I have new fixtures and a new vanity.

Installed boiler and 2 months later the automatic feeder stopped working -- i called them out and…read morethe technician told me just turn on the water valve and add water -- this is normal. I've been doing that monthly for a year only to find out from another technician that this is ABSOLUTELY not normal and the feeder was broken from the inception. Service relief came out today and denied all responsibility because of course the 1 year warranty has expired. example # 2 -- prior to boiler installation called service releif out to check my AC unit in back yard. SAME technician told me your unit needs to be replaced and will cost like 12 grand -- i ordered a new fan from EBAY and installed it myself and unit has been working fine for last 2 years !!!! STAY AWAY FROM THIS COMPANY !!

Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

In January, I experienced a flood in my home and contacted this company for help. Unfortunately,…read morethe technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response.the representative said she would "think about it." This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company's professionalism and reliability. I would not recommend their services.

Flawless experience from my first phone call for an estimate for a new hot water heater to perfect…read moreand professional install. Kevin was a delight to have in our rental property and took care to avoid delicate and numerous technical equipment in a cramped area . Well done sir. You have a new lifelong customer. Thank You

Excellent! Best contractor I've dealt with in years. I needed a new hot water tank installed and…read morecalled three services in to give estimates. I'm female, which can mean being jerked around; sure enough, one place tried to charge four times more than the average price, and another came over, said he'd send an estimate, and disappeared. That was a good thing, though, as I met Kevin in between the two and knew I wanted to hire him. He was friendly and straightforward, came exactly when he said he would, sent a professional estimate with a great fair price, and answered all my subsequent questions. On installation day he was again prompt and efficient. He did the work in half the time I expected and cleaned up afterwards, leaving behind a job done right the first time and a very happy customer. Months later, everything is working perfectly. Five-star reviews sometimes make me think the subject's mom wrote them, but this business deserves every star available. Highly recommend, and will definitely use again.

I would like to update this review. A short time after posting this, Eric (owner of Escape…read morePlumbing) reached out to provide a free diagnostic evaluation of my leaking showerbase. Although I no longer wish to continue doing business with this company, I feel his gesture toward rectifying the situation is commendable and note- worthy.

Called them midday for clogged sewer pipe. They showed up very shortly and Found and fixed the…read moreproblem. Replaced a very old section of pipe with new PVC. Very efficient and left the scene probably cleaner than they found it. ! THANKS ESCAPE PLUMBING. !!

it took place in the city of Waterbury - pipes erupted , water leak - the workers from Master…read moreRooter were called, Great thing to say they showed up right away and solved the problem immediately. guys where very friendly and very detailed about the situation . will recommend to family friends . job well done!

We used Master Rooter in February 2025 for a sewer back-up. They came quickly and the job was done…read morewithin an hour. Unfortunately. the problem happened again in March so we called again. This time they sent a man named Cord. He redid the job and suggested we occasionally call and have a "Blow Bag" done, to eliminate the frequency of the problem. We were very satisfied with the work, the professionalism and knowledge of this employee and the company he represented.

I have used P & M Plumbing for various plumbing issues I have had over the years. Mike was always…read morefriendly, professional and on time. He explained things in an easy to understand way and was always able to fix the issue quickly. I would highly recommend them to anyone needing reliable plumbing services.

Did a great job, very easy communication and was able to fit us in earlier. Highly recommend!read more

I cannot sing the praises of Phil and Wayne higher. They came to my house and did a phenomenal job…read moreof fixing some shoddy work done by another plumber. They fixed everything properly, were friendly, professional and the cost was true to the company name - affordable. I will use Affordable Plumbing with all my future needs. It is a pleasure to know there are still good, honest businesses that deliver on their promises. Phil is the best! On a scale of 1 to 10, I would give him 100!

Used Phil and these guys for some work in my basement. They were excellent. Work was done…read morequickly, effectively, and cleanly. They were professional and friendly. And the price was fair. I would recommend Affordable plumbing to anyone and look forward to giving them my business in the future.

I just experienced why I do business with John and Chris.They stand behind their work and came to…read moreme next day even though it wasn't an emergency. Chris is very professional.

Horrible service and owner called cops on me because I wasn't happy with thier service. Have a…read morebunch of pictures for everyone to be the judge. DO NOT HIRE THEM!! Alot of good plumbers out there but they are not. Save your $$$