I had a very frustrating and concerning experience with this company regarding a slab leak. Initially, Ed determined we had a slab leak but could not find the exact location. He told us we needed a leak detection specialist and recommended their specialist, Blake, so we scheduled the appointment through Ed's company. Blake came out about four separate times on different days with various pieces of equipment. While he replaced a few valves in different areas, he was completely unable to locate the actual leak.What surprised us most was the invoicing and complete lack of transparency. Blake handed us a bill from a completely different entity called "Advanced Mechanical & Waterworks." We had no idea he was a third-party subcontractor. To make matters worse, his invoice lacked a physical business address and a plumbing license number. When we looked up the company, they had zero official web footprint--only a Facebook page with reviews dating back just three months.The most frustrating part is that during their initial visits, we explicitly pointed both Ed and Blake to a noticeable warm spot on our laundry room floor (which sits adjacent to the garage water heater closet). They ignored this crucial clue.We finally called a different plumbing company. Their plumber independently turned off our water heaters to track movement at the meter, localized the leak in less than an hour, and successfully tunneled under the laundry room to fix it. I cannot recommend a company that fails at basic diagnostics, ignores customer input, and sends unvetted, poorly documented subcontractors to your home. read more