When attempting to get a replacement hand tool on an Ace brand tool, for which Ace has a lifetime warranty, Tom, one of the employees at this store, not only said they would not honor the warranty, he was incredibly rude about it, asking if I had a receipt. He also stated that the lifetime warranty may not have applied to the tool I had. I have returned tools under warranty to many other stores who have lifetime warranties (old Sears, Harbor Freight, other Ace stores) without any problem. All this person had to say was, Sorry, we cannot help you. While I would have not been happy about that, the rudeness and attitude was just plain wrong. I will continue going to Ace stores, but steer clear of this one. read more