Problem resolved! We ordered our Boos "C Classic" Maple Country Work Table in 'Alabaster' {white} online from their website. Sandy who is the main phone representative was just wonderful & terrific to deal with, she was very, very patient & helpful. On delivery day our table was delivered via Freight on a box truck, we opened up the boxes and inspected the contents of every box at the time of delivery while the driver was still there, and unfortunately discovered a deep crack in the support apron of the table that we had received from John Boos {it had been shipped all the way to New Jersey on the East Coast}
So unfortunately we had to write 'Damaged' on the receipt & refuse the delivery of the table & put it back onto the truck to be sent back. Unfortunately & however unintentionally, sometimes in life these things can happen. But what is most important is how a company stands behind their products and resolves any issues that might arise, & Butcher Block Co. did great in that department.
We contacted Sandy who went above & beyond to get the problem resolved for us as a go between liaison with John Boos {{Thank You Sandy!}}. Through her, a couple of weeks later John Boos sent a beautiful new replacement table which is wonderful & sturdy item that we look forward to using for many, many years to come & will be taking it along with us when we retire in 16 years. read more