We patronized, and would again, Countertop Rock (CR) in the metropolitan Phoenix area for several reasons: 1. CR's communication is stellar from cradle to grave; 2. We appreciated the clarity of the scheduled work outlined when considering their services; 3. They indicated flexibility, within reason, regarding project creep should we want to modify or add to its scope (which we did); 4. No contracting job occurs flawlessly...CR has the resources to readily leverage labor and materials to fill any gaps and the inevitable. Our experience began when we initially called no less than 5-8 contractors looking for options on full kitchen/bathroom cabinet refacing, extending existing kitchen cabinets to the ceiling, replacing kitchen countertops and adding cabinets to the laundry room including a functional sink w/countertop. Several providers never answered their phone or called us back and the others that did required us to take measurements before they'd even come to our home. (Eventually, after pressing this issue, we were told this is industry standard, however, the likely motivations are these companies assume their time is going to be wasted and/or they prioritize full cabinet replacement over refacing) Joe Ricciardi, Countertop Rock, is the only service provider who actually answered the phone and immediately scheduled a visit to our home. He was on time (all appointments), clean-cut, has a professional demeanor and effortlessly creates a relaxed rapport, all while continuously developing a renovation strategy based on LISTENING to our ideas and then guiding us through our Q&A. He took measurements (which we would've gotten wrong left to our own devices after watching Joe); showed us examples of previous jobs; provided samples of color schemes, textures and styles; created a timetable and clearly discussed expectations (which only wavered slightly throughout the project because we added to the job) and lastly provided an estimate for the job that only increased slightly, because we added to the job. In short CR, Joe, is the only service provider who demonstrated a true hunger for our business and therefore he earned ours. As the work began, we decided to add on to the job by having three counters in different bathrooms replaced; Joe had us visit the 'yard' where lovely pieces of granite leftover from other jobs created gorgeous upgrades to our bathrooms at discounted prices making those rooms really pop. In summary, it took about a month to complete all the work outlined above; the job ran efficiently and as described. In hindsight, the lack/absence of communications and preconditions of the other service providers led us to Countertop Rock, and we're thankful it did as we can't imagine having gone with another provider. So we wholeheartedly recommend Countertop Rock as your cabinet and countertop specialists...its family owned and run; we always felt safe with their workers; everyone was obviously the best in their space; and CR conducted itself at all times as an experienced and quality solution to our home renovation and set us up for great success regarding our home's resale. read more

Joe and his team did a great job remodeling our kitchen. We are in love with our new cabinets, sink, quartz countertops and quartz backsplash. It looks modern, beautiful and clean! Joe did a great job answering my questions and communicating through text every step of the way. Noe did a fantastic job on our cabinets and was on-time every day. Thanks guys! Great work! read more

I thought I had removed this review many years ago. My bad, but since we are still assessing how the business is run, just checkout a reply eleven years later. Yes, it is about a charge, which was more than 30.00, but how would you feel if a business comes and says it's more than quoted and you are charged (totally unknowingly) extra fees. Read the review, Mr business owner. I said nothing about the product, just the surprise charge at the end. Any "good" business man would apologize for the miscommunication and refund the surprise charge. I'm just sharing how the business treated me. Do you remember offering me more than $100 to remove my review?? Probably not. Now I'll leave the review for your new customers to educate them on a simple fee that should be communicated by you. I'm may remove it later. Hope business is good. Cheers. One final note. Look how Joe R. (Business owner) responds to any valid negative feedback. So unprofessional. read more

We recently had our kitchen counters and sink replaced by CTR Countertop Rock, and we couldn't be happier with the experience! Joe was very nice to deal with from start to finish. We shopped around quite a bit before making our decision, and we found his prices to be very fair compared to others. The crew was prompt, worked quickly, and made sure to clean up after themselves each day, which we really appreciated. The entire project was completed in a very timely manner, and we were more than pleasantly surprised with the final outcome. The countertops look absolutely fantastic and have completely transformed our kitchen. Highly recommend Joe and his team if you're looking for quality work at a fair price! read more

We needed to expand our kitchen island from 5 ft x 3 ft to 5ft x 8 ft. We were referred to CTR by our handyman and we were amazed at how quickly and easily the process was. Joe, the owner, met us at his warehouse where we were able to select the exact piece of quartz that would complement our existing kitchen design. He worked with us within our budget & told us he would send his guy to measure in a couple of days, and the guy showed up just as he said. The kitchen quartz top was installed within a week!!! Right on time!! Joe is true to his word. His employees did an excellent job & were always on time, polite, and cleaned up afterwards. We couldn't be happier! If you want a great experience with a company you can trust, you must consider Countertop Rock. Rick Mouer read more

I went to the Countertop Rock shop to pick out my countertop. Joe was extremely patient while I took my time picking exactly what I wanted. He had quoted me a price over the phone but actually gave me an even lower price once I got there. Nice surprise. I had decided VERY close to the holidays that I wanted to quickly get the job done...and Countertop Rock was willing to work in the tight timeframe. The counter was done in a very timely manner and the installer had good communication with me while we waited for my handyman to prep the bathroom and the cabinet. The installer came on Christmas Eve to install and make sure that I had it done before my out-of-town family came for the holidays. Great company, great price, and excellent service. I can't recommend them enough. read more

We used Coutertop rock and was extremely happy with our cabinets. Customer service is number 1 . Joe the owner always returned calls ASAP, extremely friendly and very easy to work with. Highly recommend this company. ​ read more

Countertop Rock - Countertop Installation Near Me - Phoenix, Arizona

Joe and the team installed new counter tops in our kitchen. There were some bumps along the way; outlets had to be raised, cook top wiring got messed up, and the job took longer than we would have liked, but Joe provided a discount for the issues we had, and the final result is outstanding. My wife and I are happy customers. read more

Countertop Rock rocks! had the best experience and our new kitchen and bar counters are beautiful! Joe, the owner, was honest, experienced and knowledgeable. Took only 2 days to transform the counters, from demolish to installation. Received many quotes and choosing Countertop Rock was the best decision we made to renovate my home. Would refer Countertop Rock to anyone interested in updating their homes. You won't be disappointed in choosing Countertop Rock for your home's needs so call Joe today! read more

Recently used Countertop Rock for new counters in a kitchen, and two bathrooms, and 100% will be using them again in the future. They were a referral from a friend (for whom they've done counters in two of his houses), and I was not disappointed. I received multiple quotes from other countertop companies, Home Depot, Lowes, etc, and Countertop Rock was not only among the lowest priced, they were able to get the counters installed in two weeks (and the home is about 1.5 hours outside of Phoenix, requiring additional consideration!). Other companies quoted out 4-8 weeks, and significantly higher in cost. At their showroom in Tempe, there was plenty of great selection, and Hunter (our sales rep) was very easy to work with, and communicated well via phone and text. There was excellent communication throughout the process, and when there was a snag, the owner (I believe it's Joe..my apologies if incorrect) personally reached out to us. Very impressed by the attention to customer service. Lastly, they did a great job, as the counters were difficult due to a "unique" design created by the original owners of my home. Seams were done perfectly, and the edges and cuts were made precisely. I highly, highly recommend this company and will be doing counters with them on my next home. read more

CTR has the best INTEGRITY and remained transparent whole heartedly with our best interest in mind. Can't say enough for all of their employees, Hunter, Josh and now Abigail that have walked us through these past 14 painful months of PURE STRESS!! I ordered cabinets from some local yahoo wholesaler....THE START OF OUR FAMILY NIGHTMARE! I should of just canceled and went with Joe from CTR but I didn't want to pay a 30% restocking fee for canceling our order with those yahoos.... I truly have lived to regret that decision!!! I should of ran... ran so fast and far from that wholesaler... they lack experience, integrity and most of all they have zero customer service!! We had to seek legal advice against that other company!! It was a nightmare!! Finally 14 months later not only is CTR coming to the rescue to save our family from this nightmare but they are beyond caring and kind to us. I can not SCREAM LOUD ENOUGH HOW WE APPRECIATE CTR!! The wisdom that Abigail has and her work ethic in pressing me to think of life in the kitchen while laying out a kitchen professionally is priceless!! Abigail's experience is far better then any big house HD or Lowe's rep ever. We have been on this endeavor for 14 months and spoke to so many people, take it from this mom of 6, I will save you the headache and heartache, CTR is the only way to go. You are in good hands with CTR! Do NOT fall for the wholesale warehouse lies...RUN TO CTR! I can finally see light at the end of this tunnel! Thank you CTR for always staffing reputable employees that are so knowledgeable. They all looked at my bad install and knew immediately that it was a full replacement needed from day 1. That is exactly what the ROC granted us as well. So glad we get to have CTR install our kitchen, restores our faith with a real contractor, we know it will be built with integrity!!! Will post our beautiful kitchen after CTR installs Cabinets and Quartz countertops! Thanks CTR! You are our family contractor forever! read more

Called for a quote. Gentleman who helped me was helpful on the phone. He asked me many of the right questions. He was trying to convince to do a project i wasn't interested but we decided to look into it nonetheless to see what I needed. Never called me back. I've since found someone else to do the work. read more

Contacted this company for a bathroom countertop & sink redo. Joe said he would send me a photo of a piece of quartz the size I needed. He never sent the photo nor did he respond to 3 messages left on his phone. If he was too busy to do a small job, a phone call to that affect would have been appropriate in my estimation. Call him but don't be surprised if you are ignored.....just a word of caution. read more

Initial impression wasn't bad and had them out for a full estimate. HIgher than we were led to believe initially, but liked Hunter. Joe, the owner couldn't have seemed less interested in us. Found out by talking to other contractors that Countertop Rock was charging us over $400 each above their cost for our slabs. No other contractor did that. We were led to believe they'd save us money because the had their own fabrication shop.....yeah right. When asked about the markup on the slabs, initial response was to protect them if they damaged a slab and had to replace it (that's my problem?). I said fine, and if you don't damage any you'll return the overcharge to me. Then the tune became "we're entitled to make a profit"...companies that don't charge more for labor" ....Nonsense. We used 5 slabs, and the excellent work we had done by an excellent fabricator was $400+ dollars times 5 less than these guys. Don't get taken advantage of.... And now Joe the owner decides to get personal AND lie. We NEVER asked for cheapest anything and in fact we didn't have a budget but would spend what we had to for what we wanted........He's showing his true personality I guess. In high school I learned "Caveat Emptor" in Latin class......it means buyer beware.....I'm done with this guy and his lies and name calling. Which it seems is how he responds to every negative review........lol read more

Countertop Rock handled my countertop in my newly renovated kitchen. It was done efficiently, cost effectively and the installers were kind and clean with their work. I would highly recommend! read more

My wife and I are in the final stages of our home renovation. Our recent experience with Countertop Rock has been nothing short of disappointing. Firstly, my wife recently selected a very nice granite to finish off our brand new kitchen. The granite itself is certainly impressive. The issue we have is not with the stone - it's with the installation and horrid customer service once we voiced our concerns. Allow me to elaborate. Installation day 6/19, crew arrived and started working. We stayed out of their way although we had a separate contractor doing a floor trim repair for about 10 minutes. One of the Countertop Rock crew members asked me to look at something... "How do you want me to handle this?" he asks referring to the back splash. The walls are clearly not straight. I asked, "Isn't this why we had someone survey the kitchen and measure it? ...to prevent this from happening in the first place. Perhaps, make a template?" I called the company and inquired about the measurements and fit issues. We discussed seaming the back splash, but the installer simply flexed the piece and epoxied it in place. Caulk was used to fill in the gaps. I have no real issue with this remedy - the walls are indeed not straight. Upon the final stages of clean-up, I noticed a trim piece on the dining room table. I asked, "Um, what about this?" Guy says, "Oh, we had to remove it to trim it to make the granite fit. We forgot to put it back on. They grabbed a hammer and pounded in the nails still protruding from the cabinet used to hold the piece on. They proceeded to silicone the trim piece back into place. Silicone oozed out in three spots. The trimmed piece doesn't exactly flatter the eye. Furthermore, we noted adhesive all over the marble floor, laminate floor, thresh hold, and front stoop concrete, along with some on the front door itself. Additionally, the front door was scratched in two places when the granite was carried in. Minor, yes. Professional, no. We also discovered that one of our brand new kitchen cabinets had been broken during the installation. My wife stowed her Crock Pot in the new cabinet. I was checking it out and immediately noted the broken cabinet. Today, 6/21 the crew returned to clean up the concrete. Before answering the door, one of the two was scrubbing the concrete with an abrasive pad and lacquer thinner - the only problem is the concrete now has irregular scrubbed spots which are still stained. There are clear shoe prints in two of the spots. During the "clean-up", one of the same crew members spilled lacquer thinner all over the marble floor. (See profile images. They speak volumes about the type of people you will have in YOUR home.) I pointed out the adhesive on the front door. The guy starts picking at it. I told him not to touch it assuming he'd start scrubbing on the door with the lacquer thinner - something typically used to remove paint in certain situations. At that point, I simply asked them to stop as they were clearly making a bad situation worse. I called the owner to express our disappointment. To his credit he did visit the property. However, he quickly dismissed our concerns as, the job is perfect." and "...it's to code." "The cabinet is not broken. It's the melamine strip that the countertop is mounted to... I've been doing this for 15 years..." I'm furious at this point knowing full well the brand new cabinet was NOT broken before the countertop installation. The owner, replied during his visit, "No one will ever see it. It's not broken. I looked at it with my own eyes..." I guess that makes me a 'no one' as I saw it and recognized the issue instantly. And so too will the new owners. Instead of making it right, the owner proceeded to argue the point that it's NOT broken. Let the pictures speak for themselves. (click my profile to view them). It's broken and he refuses to accept the responsibility. We also noted the hole for the faucet is NOT centered on the sink by about 3/8" left of center. "The faucet is perfect. I can't even see it." Again, see the pictures for yourself. And still more... On the granite itself, numerous spots of adhesive could easily be found. Owner's response, "Just take a razor blade to it. It will come right off." Okay, call me silly, but shouldn't we as PAYING customers expect the installation crew to actually 'finish' the job??? Care and maintenance, sure. Finishing YOUR job for you - NO. Where's the sense of pride? Where's the sense of customer satisfaction? You preach about how long you've been doing this yet, we're still completely unsatisfied. In fact, we're a bit taken a back by your flat out denial of breaking the cabinet. Am I making this up? See the images. In his exact words, "The job is perfect!" I would hate to see a bad job. I guess 15 years of doing something doesn't mean you've been doing it right. Please see my profile for images of this "Perfect job." https://roc.az.gov/file-complaint read more

We got new granite countertops from this business about 5 years ago. I *highly* recommend them. They are prompt, polite, and respectful of their customers' time and belongings. They show up when they say they will, and if your job has any potential problems, they will let you know. Their work is beautiful - we got exactly what we wanted, down to the smallest detail, with precise seams that are hardly visible. And their prices are GREAT! Our job was not straightforward. Our cabinets were put in by a lazy, careless general contractor who has since had his business license revoked for incompetence. He was supposed to put in the counters too but dropped the ball, leaving us to find our own company. When Countertop Rock came to measure and give us a quote, they told us our countertops were crooked, and that our granite could crack if placed on cabinets with that much variance. We thanked them, got the cabinets leveled, and went to their warehouse in the meantime to pick out the actual slabs of granite they would use to fabricate our counters. They came back out to verify everything was OK, then installed our granite. The undermount sinks, the seams, the oddly shaped corners, everything is beautiful and exactly the way we wanted. Even five years later it is still looking like new. I don't have a lot of good memories of my kitchen remodel, but this company is one of them! Go with these guys - you won't be sorry. read more

We're about to use Countertop Rock for the second time. Hunter (I'm sorry if I messed up your name here) has been awesome. Patient, knowledgeable and zero pressure. Literally just wants to help us make our project work. The quality on our last project was great, we worked with Joe the owner I think last time and like Hunter communication is on point, prices are friggin awesome and they hustled/hustling to meet our timeline. Use these guys , you will be glad you did. read more

I needed new countertops and I found this place while searching many others, I've never seen such customer service it was wonderful.My countertops came out beautifully exactly the way I wanted them to. I would definitely recommend countertop rocks to anyone needing countertops. read more

I just had my new white ice Granite installed in my kitchen. I absolutely love it awesome price and amazing service. Now I know where I'll be referring all my friends and family for that matter. Thank you Countertop Rock! read more

My wife and I had a tremendous experience with Countertop Rock. It started when we met with Anthony Thomas at his office. He was extremely knowledgeable and professional. There were numerous countertop samples on site. Once we picked a sample, Anthony was able to work the installation in to our very tight schedule. The installation team came to the home on time on the scheduled day of installation and did an outstanding job. They were courteous, professional and asked us questions to make sure the install met our every expectation. They were even gracious enough to cut a bathroom countertop that we previously had on site, at no additional cost. We could not be happier with the quality of the product, the cost, or the Countertop Rock team of professionals. We would highly recommend Countertop Rock to anyone looking for a positive, no pressure, affordable experience. read more

From the beginning we knew we shouldn't do business with them. Outside of the questionable customer service, they also managed to "lose" our order, taking an additional week to cut our granite. Once installed we noticed a huge crack where the faucet hole had been drilled. Heath came out (30 minutes later than scheduled appointment time) and concluded it was a natural fissure, after our contractor had already told us it was not. He then proceeded to point out every natural fissure in the granite to compare, none of which were the same. I would advise using a different fabricator if at all possible. You have a choice as a consumer. read more

Service was excellent. And when the Quartz countertop came in bowed on the island, Countertop Rock stood behind their workmanship and replaced the counter. Can't say enough good things about this company. read more

Amazing Business. Great craftsmanship, excellent quality, hands on quality service, impeccable service, and the best place in town for the best in beautiful granite counter tops!! Shop here for the best. read more

For the last two years I have been looking at counter top options from every area of the valley. I am extremely selective and particular with not only the product but who I choose to do business with. When I found Countertop Rock the entire crew met and exceeded my expectations. My husband and I are thrilled with our new granite countertops and we would highly recommend this company. read more

Just had quartz countertops installed. The installers very courteous and did a great job. Counters look fantastic. They cleaned up the kitchen and garage. Would highly recommend. read more

We have never had other than the best customer service from Countertop Rock (Joe and his team) and have freely referred them to our friends with the same experience. Granite slabs are hard to vision as they are natural stone and do contain fissures. The installers work very hard to design those natural fissures in the layout of the countertops in order to minimize attention. Sounds like some folks end up with buyers remorse that no contractor can control. If you are that fussy, stick with corian or formica. read more

I recently remodeled my kitchen, and based on a recommendation from my nephew, I went to Countertop Rock for my quartz countertops. This company is one of the best recommendations I have ever received. From day one it was obvious that customer service was their top priority. Joe, the owner is hands on and his staff is beyond excellent. I had a slight problem (a supplier problem) with the first piece of quartz installed and Joe intervened to make things right and assure I was happy. I didn't have to do a thing. He took it upon himself to fix the situation. Everyone who works there has an excellent knowledge of the products they sell, is incredibly professional and takes pride in their work. In addition they were all very personable. I was amazed at how they took the extra time to clean up after the installation so you'd never know I had just replaced the countertops. Wish I could give more than 5 stars because Countertop Rock deserves more than 5 stars. Thank you Joe, Heath, and Joe the installer. You guys are amazing. I will definitely recommend Countertop Rock to anyone who's remodeling/updating their house. read more

Anthony Thomas with Countertop Rock takes pride in what he does. I just built a brand new custom home and out of the numerous companies and contractors that came in, over the last 12 months, Anthony and Countertop Rock far surpassed all in customer service and delivered product. This build has been on of the worst experiences due to lack of caring and service with most of the other numerous contractors. BUT, Anthony and Countertop Rock delivered as promised. His follow up and follow through skills, AMAZING. I am a professional who owns her own business and expect a lot out of people I pay my hard earned money to. I achieved the same high level of service with Anthony as I would give my own clients in a very professional industry. They fabricated and installed my product in a 1 week turnaround.... By the way, this IS unheard of in this industry especially on a custom home of 4300sq ft with a ridiculous amount of counter space. Its only because of Anthony and Medi who care about their customers and their experience that I give them 5 Stars. Thank you for making my home beautiful guys! read more