Service was personable and family oriented! Love Burt! He represents the business well! Glad he's still around! The guys there reflect Burt's good service! Most anyway... read more

As a mom of toddlers, I appreciate a full service gas station! They pump gas, wash windows, fill tires, check/refill fluids, all the alls. So I make sure to tip the uncles for doing the job I don't want to do. Some reviews complain about customer service yet let's remember, it's a gas station. This is not Nordstroms or a racetrack pit stop. Be patient and be kind. I'm not too sure if the full service portion is all hours but I highly recommend this gas station if you're in the area and need more than just fill. read more

I arrived at 4 pm...... And the staff explained that Safety check walk-in welcome....weekday 8-3, Saturday 8-12. He explained nicely even he is working with other.... Will be back in the time frame read more

Super friendly men that are there to help as soon as you pull up. They now offer walk up safety checks. Appointments are no longer required. Spent 5 minutes waiting for my safety check. It was so fast and convenient, literally in and out. Seen the gentleman do 3 safety checks in 10 minutes. Been coming here for my safety checks for the last 10 years read more

Burt's Union Service - Fast and efficient safety check. In and out in less than 6 minutes with appointment - Auto Repair Near Me - Honolulu, Hawaii

By far the best service and auto care experience in Honolulu yet. This is old school, full service, local style hospitality at reasonable prices! My rear driver's side brake light went out so I went to O'Reilly and they recommended I take it to Burts to get it changed out. I was at Burts just before 8am and had my light changed and done by 8:10 and they only charged me $5!!!! I'm doing ALL my car care and maintenance with them as much I can! read more

These guys are good! They're straightforward, and they do honest work. They do oil change as well as safety inspection.

Just fast friendly service! I needed a tire to be plugged. A nail went into the tire and I called them and they said to come down. I did, and less than 10 minutes later I'm done. $15! They fixed the tire really fast and efficiently! Fantastic! read more

OK, not the cheapest, not the most convenient (depending on where you live or where you are coming or going to) BUT they are one of the last stations around that offer Full Service for your vehicle. Here is my story! I'm the type of driver who gets in the car, starts the engine and go! Do I know how to check tire pressure? oil? gas? Nope. So you can imagine me stuck on the freeway because I ran out of gas. So you can imagine me stuck on the freeway with a flat tire? YUP YUP YUP Well have no fear Terry! Stop in at Burt's Union. They have a full service line and may charge you to check your oil and tires just in case you don't need gas (which was the recent case for me) They checked the tires (told me I need to check the driver rear tire because the pressure was so low.... I pass this place almost daily on my way home. That said, I should gas my car there at Burt's as they will definitely keep me out of car trouble. read more

Safety Check is fast. It's first come first served. Not like before where you called to schedule an appointment. Don't forget to SIGN IN at the office. Bring your registration and insurance. No problems with the staff. They can get busy so... play some games on your phone. read more

Old school SERVICE! station. They actually still have a full service lane, someone will check your tires! They do safety checks, walk in and sign up. read more

Been coming here to do routine maintenance (oil change & safety check) for a couple years. Had great service every time till today. Went to put in gas at full service. I forgot to unlock my gas lid then the worker tapped the metal gas nozzle three times on my car, scratching my paint. His coworker laughed because he knew that wasn't the right thing to do. I get it... it's minor but that's not pono of them. I confronted them about it and they told me they didn't do that. They were like my 4th grade students trying to come up with a lie on the spot. "I laughed because he usually taps up here on the car". I just wish they owned up to their mistake and said sorry but they didn't. Where's the aloha nowadays... Won't be coming here anymore, unfortunately. 12/30/2024 at around 3:40 pm read more

Burt's Union Service - Auto Repair Near Me - Honolulu, Hawaii

Service was fast and it's in a very convenient location. The price was fair and a good time.

This is what service stations used to be like years ago. They offer a variety of services and still have full service option when filling up with gas. I'm so thankful they're here! read more

I had a nail in my rear right tire that causing a slow leak. I initially wanted to plug it myself but to buy the kit and put in the effort would have costed me a few bucks less than coming here and letting the professionals do what they do best. I was greeted by Winston as this is a full serve gas station. I informed him of my situation and he wasted no time helping me. He started by putting air in my tires until Felix came by and said he could do the repair right away. Felix and Winston directed me to the side fence where Felix finished the repair in about 5 minutes. He instructed me to monitor the air pressure and to bring it back if there are any issues. The repair costed $15, which is well worth it for the amount of care and service you're provided with along with the initial problem at-hand. *Don't forget to leave a tip. They'd appreciate knowing that their efforts go a long way. I can't thank this place enough for the service I've been provided with today! They were quick, efficient and extremely helpful. Mahalo Winston, Felix and Team! read more

These guys were great quick and efficient..... I came here cause another "muffler" service shop does safeties too but they were looking to score repairs instead of doing the safety check.... Horrible experience at the last place.... Burt's 10 out of 10 stars read more

Burt's Union Service - Great Service simple and efficient no hassles .... Took me same day... Go to these guys!!!! - Auto Repair Near Me - Honolulu, Hawaii

I was here yesterday morning for my safety check and Braddah Billy helped me out asap! Everyone here is super helpful and always reliable. Mahalo, as always! Aloha read more

I came here last year for my safety check. No appointment needed. No problems. In and out. I dropped in today (Saturday afternoon) and there were at least 5 employees sitting around like porch monkeys--goofing off, pouring water on each other's heads... A couple more were working in the garage... After explaining my reason for being there, the young man who greeted me grabbed his clipboard, looked me dead in the eyes, and told me I needed an appointment for this routine inspection that can be completed in under 10 minutes. Perhaps there was nobody on hand qualified to perform the complex and challenging task of verifying my vehicle registration, turning the lights on and off, and that my tint isn't too dark. If that was the real reason I am still without a renewed "safety" sticker, then perhaps this station should put more effort into training their employees so that they're qualified to perform the work offered here. After all, it seems like they have plenty of time to sit on their hands. read more

Burt's Union Service helped patch up my tire the same day that I needed it done. I wasn't able to buy new tires so patching that one tire was very important. They were very professional and affordable. read more

I first came here for my safety inspection after a recommendation from a friend. They work efficiently and have friendly service here. The safety inspection was done in 15 minutes. I decided to come here another time to get one of my tires checked because it was losing air faster than the rest. They inspected, got rid of a small screw from the tire, patched it up nicely-- all in 15 minutes for $15. Fantastic deal. This is the best place to go. They are an honest business which is hard to come by these days. read more

Best place to get your safety check by appointment. Schedule a date and time and you're "In & Out". Eliminate the long unnecessary wait for your turn. read more

I do my safety checks there, and they do an excellent job. They take reservations and are pretty much on time. It's around $26, and some change. read more

In a day and age when service stations have changed, here at Burt's, is a last dying breed of what a service station is supposed to be. A kind helping gas attendant to assist you in filling up your car. I recently came here a couple of times and I will continue to come here if I am in the area. You can choose from 2 types of service, "full" or "gas and go". Since I'm always in a rush, I usually go for the "gas and go". I'm so glad that Burt's has such great customer service, keep up the good work! read more

Burt's Union Service - Filling up! - Auto Repair Near Me - Honolulu, Hawaii

My mom LOVES their service! Thank U so much for being open. The workers are nice and awesome! read more

I just went in for a safety check but the owner was super nice, quick an fair. only $25 when my last safety check I was charged $40.

My family and I have been coming here for years, life-long customers. Their service is amazing, always high quality work done quick with fair, honest prices which is so hard to find in mechanic shops nowadays. They do fantastic work and are reliable and prompt to get the work done and your car back to you. Customer service is always on point as well. I think the mechanics name is Jovan, He's been helping my family and I for years. My family and I couldn't be happier, there's no one we trust more than Burts to take care of our cars! read more

Debbie K. Burts Union Service the best service station. The owner nice, polite & helpful. All the employee nice & fast service. If you want the best service station go to Burts Union Service. That's where we always go. read more

Love this full service station! My go to station for the little things and fluid checks. Good mechanics on duty. Need air in tire, no problem! Just the nicest guys! read more

This place is a lifesaver! As I was driving, my car alerted me that my tires had low pressure. I tried many different gas stations in town, however I couldn't find anyone who could help me. Since it was Easter, many of them were closed. Finally I came across Burt's. I was so impressed with their quick service. As soon as I parked, an awesome gas attendant came to my window. He filled my car up with gas as he came around to each tire to fill them with air. I was done within minutes. We definitely need more service stations like Burt's! read more

It's one of my work neighborhood's gas stations that's in between where I work and Kamehameha Shopping Center. I normally don't come here to fill gas, since I normally fill up at Costco since it is cheaper, or somewhere in Kaimuki, where the price is comparable to other gas stations in town. Some will say a penny saved is a penny earned. While that may be true, I can fill up here once in a while and everything would be right in the world. Just like any other gas station across Hawaii, it's normally a quick entry and exit, unless there is a line of cars and the traffic can be horrendous to the point where you would need to search for another one. I'm glad I do not drive that much, so I would just need to fill up maybe ever 2 1/2 weeks, if even that. I normally catch the bus to work, but sometimes, I just need to drive to work on some days where I just am running very late and need to drive and not be late. The process is very simple to pump gas. There is no middle man to tell you what to do and how much you need to do it. When I want to fill just $10 worth of gas, I can do that. I always carry my plastic with me. Very much an annoyance when it's cash only. The staff here is quite helpful, but all I want to do is fill gas and get on with my life. This is a good place to get gas, but then again, any place that's cheap enough can be considered good. Generally speaking, gas stations are a dime a dozen. Very minimal service if all you do is get gas. Maybe I should buy something at their mini mart they have going on, but there is many places to go and Yelp and I can't seem to be here on any given day and buy fast food from a gas station, when you can do it at a 7-Eleven or someplace pretty cooler than a gas station. Just sayin'. This place can be worthy of 4 stars, but it's good for what it is. Thanks to the other Yelper's reviews since I did not know I could get a safety check here. Good info to know for when my safety check is due, I know where to go and get it renewed... They also do auto care fixes too, but I have yet to go that route yet. Support local! B+ read more

All right. All right. Hopefully after doing this review, my bad luck will be over. Within a month, I've been here three times, and it wasn't to gas up. I've had a tire puncture on three different tires on separate occasions. The first was my right rear with a screw, then my right rear with TWO metal scraps, but only one was causing a leak, and then my left rear with yet another screw. The screws and nails weren't particularly long. They were shorter than the length of a fingernail. Maybe these tires are terrible, or the car I'm driving can't handle (the windshield was cracked from a small debris that hit the edge of the glass...). I am still trying to figure out if it is a specific area or place I drive to that caused these tire punctures. This gas station is located on Houghtailing/School Street and is quite easy to get in and out. For a small gas station/auto repair shop, there seems to be quite a lot of employees. I was immediately greeted and they quickly checked the tire for the leak. On my first visit, they ran out of tire plugs, so I had go buy some myself and comeback. The person who helped was very fast, and it just cost me $5 for labor. It's normally $15 with the plug. Sweet! The plugs I bought was a set of three, so I thought I'd just keep it in the car for next time.....which I wasn't expecting to be within a week, and then the week after that.... I wonder if it that is why I had three tire punctures. -_- On second and third instances, I had the same great customer service, and I'm suddenly a regular, or now I'm the guy who gets tire punctures all the time... Please, please, please let my left front tire survive! Every time I start the car, I am worried of seeing that tire pressure indicator light on. read more

This is the only place we go to for our safety checks. They are friendly and work fast to get you on your way. I also took my vehicle here to fix my brakes. They didnt charge for an inspection because I already knew it was my brakes, this saved me $100. Other places I called charged $100 and up just for this alone. I have rims that require a key to remove the lug nuts. I didnt realize this because I bought my vehicle second hand and was never given a key. They called me and informed me of the situation. They refused to even try and take it off because they didnt want to ruin my rims. Im guessing there are places that would have destroyed it without a care. I didnt know where to go but the mechanic said to try Ron's. I went, they matched a key for me and I was back at the shop. I had my vehicle back by lunch....love it! Warning: this is in a high traffic area so be careful while driving on the lot and also while waiting for your car to be fixed. People drive through to avoid waiting for the light and walk through to get to bus stop instead of walking around. DANGEROUS! read more

Burt's Union Service - Across from kam bakery and chevron - Auto Repair Near Me - Honolulu, Hawaii

My car wouldn't start, and thankfully, a kind stranger helped me to jump it! I didn't want to turn it off until I got somewhere to change it. I called around, and many places had the battery I needed, but didn't have any immediate appointments. :( Called Burt's, and not only did they have the battery I needed, but someone had cancelled, so they could take me right away! Drove straight there, and was greeted by super friendly staff. I was asked to sit on the side and wait for it to be done. I barely sat down, and my car was done! Wow! Very thorough and efficient! By appointment only, but they also do oil changes, safety checks, and full service gas pumping! Please..go check them out for your car needs. read more

I pulled in around 7:30 AM to check my tires since my dashboard showed the four tires were unbalanced. Immediately four people came to the car to service it (one to check the tires, one to check the oil, one to wipe all the windows and mirrors, one to pump gas). I was out in no time at all. Hooray to full service stations!!!!! Burt's service is a lost art. Each employee looked clean, was respectful, efficient, and appeared friendly even though their masks hid their smiles. read more

Always had good service from Burt's! Oil change, safety check, rotate tires, replace bulbs, replace coolant reservoir, replace battery... Great to have an honest service station around you can trust and at reasonable prices!!! Passed by early through mid July and it's closed for renovations. Hope they re-open soon. read more

Burt and his crew are on top when it comes to getting that last minute safety check, he checks everything on the vehicle and gets you in a out fast. Big thanks to him and team. read more

I had a slow leak flat tire on Sundays and called Burt's Auto to see if they could do the repair and they were able to find the screw and plug the leak in 5 minutes. Good honest local boys. Glad they were open. Hard to find service stations that do repairs now days, read more

This is the best service station ever! I'm glad they keep the high standards for customer service.

Something old fashioned about a car joint with lots of young guys, and they help out my mom who goes to get full service gas since she's handicapped and has a hard time getting in and out of the car, although she can drive. They're always very nice, they check the oil and stuff each time. We also come here exclusively for safety checks. We brought an old car here for someone else to get the safety done because we went to Midas who wrote us a long list of things that were wrong, asked $6K to fix it, and we weren't sure if that was correct. We drove straight here and Uncle checked it out, he said most of the things were nonsense. He did offer to fix the thing that was broken for much less, but it ended up being that it was a bigger fix than it appeared. They called my mom, they spoke to me, they spoke to my friend, they held the car till the end of the day since I was at work, and we weren't sure when they could come and look at it. They allowed us to take the car to decide what we wanted to do - it was a CIRCUS for me, and after all of this, they never charged us a dime. We brought my car here later and they remembered us and asked about the old car. Got the check done in about an hour. I suggest going down early, and at the beginning of the month, so they dont' run out of stickers. Less than $30 cash, in and out! Great station, nice kids, trustworthy mechanic- which is hard to find. read more

Came here last year and this year to do a safety check without appointment . Luckily it wasnt busy they took me right and and did there inspection. Was in and out in less than 20 minutes. Friendly service , good customer service , honest , reliable and $26.18 still a happy customer .Will come here from now on to do safety check. read more

Awesome service! Found a nail in my tire and heard from a friend that they and Insert plugs. I got there on a Wednesday morning before 8am and they put a plug in without putting the car on the rack. This young 20yr old kid sat on the ground pulled the nasty nail then muscled a plug into the tire. I think I was there for only 10 minutes. He only charged me $15 and save me a bundle by not having to replace the tire nor wasting time to do so. This is a great community repair service!! I wish this kid and Burt's Union Service all the very best. read more