I've been going to this Burlington location for years. Tonight was the first time I've experienced any kind of discrimination from an employee here. Most of the people who work here have been nice to me hence I keep going back there. But I just have to write a review about this because it is important that the employees there know that they are in customer service. And for whoever is reading these reviews to SPEAK UP if they encounter anything like this.
I went to this location to look for semi-formal wear because I have an interview for a job tomorrow. So I was going to get an entire outfit. Cute top, blazer, slacks, handbag and shoes. Naturally, I would want to have a couple of options. So I made my selections and was on my way to the fitting room when an employee, Olivia, stopped me by the door. She had already been looking at me when I picked out the shoes and handbag. I didn't think nothing of it until she stopped me by the door and very rudely said that I only get to take 6 clothes. Now, when I used to go to that fitting room there would be a camera at the top of the door and no one usually stops me to say `hey, only x amounts of clothes is allowed'. So if anyone were to take something there's a video of it. I didn't know about the 6 clothes limit as well. The fact remains that she was very aggressive about it. I had about 8 clothes with me at the time. And without asking me which clothes I wanted to try on if there were only 6 that I can go inside with. She basically GRABBED the clothes from me and chose herself which ones I could try on. I had to ask her if I could choose which clothes I wanted to try on twice. She was that focused on, I guess, making sure I don't steal anything. If I were going to steal any of the clothes or shoes. They weren't going to fit in that handbag that was filled with paper or in my pockets (I didn't have a purse with me. My credit card and drivers license were in my phone wallet). She also told me that I couldn't take that handbag or the shoes in there. Which I was able to do before. In her own words 'there is no reason, no reason at all to take a handbag in there'. I could barely get a word in edgewise cause she was just very disrespectful. I was taken aback. But I wanted to see what it looked like with my outfit. That's why I got the handbag. Even then, there is a way to tell a customer about the rules that won't make them feel like a criminal. Suspicion is never a good basis for treating people in that manner. Cause in this case... she was wrong. I ended up not buying anything cause I was just disgusted by her behavior the more I thought about it. I didn't want to say anything at first... but I wondered if I wasn't the only one she's treated like that. So if anyone ever experiences anything like this. You need to speak up so the management can correct it. I know I'm just one voice. But I am still saying my piece.
Props to the manager though. I had to find another employee so I could speak to the manager. The guy that usually works where the wall decorations are. He's very helpful. I saw the manager, I think he's new as well(asian guy with a beard), going to the area where Olivia was working. Hopefully, he talked to her about it. I don't know if it was the clothes I was wearing, my face, or because I had a lot of items picked out. But he can't have someone treating the customers like that. I don't want her to lose her job but she does need to be re-trained on providing better customer service and professionalism. read more