I experienced some disappointing customer service at Nordstrom Rack while I was shopping this week…read more I shopped for a while and found some winners. I went to wait in line to purchase the items and was hoping to find a different size in a pair of shoes I liked. The person ringing me up, Hugo, looked up the shoes and said they had my size available. He called for someone to go find them and said to wait at the register. He had already rang me up for the sweaters but hadn't charged me yet. I waited for about 5 minutes and then offered to pay for the sweaters so he could continue helping other customers (it was very busy and the line was long). I paid for my items and waited off to the side. I waited another 5 minutes or so and Hugo came over to let me know they couldn't find the size I was looking for even though it showed it was available in their system. I was bummed, but I understood and appreciated them taking the time to look. I told him I'd still be interested in purchasing the size I originally found. He told me I would need to wait in line again to make my purchase. I was very caught off guard. At that point I wasn't going to wait in the long line I had already waited in and waited off to the side thinking I was doing Hugo and the other customers a favor. Super disappointing and time wasted.

Summer Finds at Nordstrom Rack!One of my favorite stops for fashionable pieces and wonderful value…read more This location can be a bit hit or miss, but lately, I've been scoring some wonderful fashion finds perfect for summer. The staff here are always friendly and super helpful, making the shopping experience even better. I will be back for more summer essentials and hope they get wide range of summer shoe selections.

Great shop! Call before you go. An accident sent a vehicle into the front of the store today and…read morethe police red tagged it. Such a shame. No vehicle should've been moving at that speed in Railroad Square.

I got body shamed at this store by an employee! I understand that vintage clothing requires being…read moreaware of measurements, but negative comments were made about my appearance. Never shopping here again.

This Goodwill is not your average thrift shop. This is the last stop for the regular store rejects…read morebefore they get donated from what I understand. Do not expect to come shop in your cute clothes and browse through some neat racks. This is for the experienced thrifter who isn't afraid to get their hands dirty. There is a side for clothing/linens/furniture and then another side for electronics/toys/housewares/etc. The emloyees do not mess around so don't give them attitude. There are posted prices but they are the ones who ring you up and a respectful and friendly attitude will help your cause! This place isn't for people looking for specific items, but is great if you're just looking to find some deals on random stuff. About every other time I go I find designer jeans in good condition and in my size (Sevens, Hudsons, Paige, true religions, etc) and have twice found nearly complete sets of nice dishes. Found a nearly full bottle of some Bumble and Bumble product and a half full bottle of Chanel No.5 (both 100% authentic). Great for holiday decorations, CDs, movies, board games (found multiple gently used and complete games), and other knick-knack type stuff. Do not get discouraged by the people (crackheads) there to buy things to resell at the swapmeet. If you are comfortable standing your ground and doing a lot of digging, this place can turn up a lot of gems. Your best plan of attack is to go with another person for an extra set of eyes.

This place was awesome when females work the registers Now…read morethey have males and they allow people to bring there young kids in put them in a corner on the floor and let them cry and fight for hours It's believable and child neglect Wtf it makes it unbearable To be there I notice people only stay a less then 30 min and leave the next time There are unattended kids I'll be turning around And leaving !!

I found the woman with short hair to be very rude. She doesn't understand basic customer service…read more I brought my items in and she was rude and dismissive. I mentioned that I never received an email confirmation and she went to the computer and began to read my email which they input incorrectly. Her tone changed a bit after she realized their error. Nothing sold, and I came back after making an appointment to pick up my itemSame woman, same rude demeanor. I've made $200 on Poshmark. The commission is 80% and they send you a shipping label for items 5lbs and under for free. I definitely do not recommend this place.

Very rude lady behind the counter. Sold me a purse as real leather and it was not…read more Not a welcoming place at all. Will not return.

I've only been to this particular location in downtown Petaluma, so I was pleasantly surprised to…read moresee a second store in downtown Santa Rosa! It was also a couple doors down from this delicious chocolate shop where they had an incredibly interesting gentleman! At this particular location, I noticed they had different clothes than the Petaluma location as well as different colors and patterns so I was rather interested in this location versus the downtown Petaluma Boutique. Both places were priced about the same as any other boutique so nothing too crazy but shirts were about $30 and sweaters were about $45. They did have a number of different styles of jackets at this particular location also. I will definitely come back again!!

There was a very friendly and helpful salesclerk who helped me find what I was looking for and…read moreanswered my questions and was also very patient. Also the boutique was very clean and organized. I love boutiques that organize their shop clothing by color, I don't know why. There's a good selection of nice, chic styles. A little on the pricier side for some things but overall I found it was really worth the money in the end for what I purchased and the pleasant experience.

Gabriel is an absolute professional,is very friendly and has top level communication. This is a…read moreproper shop that is run by a man that knows his trade. Please take the time to go to an honestly empty mall to seek him out if you need suits, tuxes or quinceñera dresses. Thank you helping me with my selections and answering all my questions. Highly recommend!

Great service and the tux was perfect for the party we were attending. Will definitely go back and…read morehighly recommend.

Very cute clothes, but would have like some customer service. Disappointed, the store was small and…read morethe young girl at counter seemed very bored :-(

Found another pair of Citizens at Punch in Montgomery Village! And found some Frame reboot jeans at…read moretheir Healdsburg store. I'll continue to shop on both (they carry some different brands at each). Appreciate the helpful assistance, the beautiful clothing they sell, and the clean store with spacious fitting rooms. Thanks!

I recently went shopping at punch boutique, and o.M.g was I impressed. I was impressed with the…read morestore because it was gorgeous and set up nice and easy to find what I was looking for. I was impressed with her apparel.I actually bought a pair of jeans that I plan on keeping forever. Because the material is so nice. And I was impressed with the lady that helped us, Charlie.She was absolutely amazing and helpful.Everything she suggested, I purchased. The workers were awesome and upbeat.Can't wait to go back.

We just had the best experience this afternoon! The young man that was helping my husband was ON…read moreIT! He was going to and from the back, whipping out different boots that fit the description of what my husband said he was wanting/needing. AND, he was also helping another gentleman at the same time. I wish I could remember his name so that he would get his props but my memory ain't what it used to be LOL. He was wearing shorts and he had a tat on his calve. (Just incase his boss is reading this) The cashier, Justin was super sweet also.

Everyone there was amazing and very helpful. Helped me find everything I needed. Went above and…read morebeyond! The manager Chris was extraordinary. 10/10!

Nice and friendly staff would recommend for thrifting for higher end clothing they have lots of…read moremiss me, true religion, coach, mk and juicy

I really enjoy this location. I've been to a few Plato closets throughout the state and I have to…read moresay this is a top favorite of mine! The girls are super sweet and patient and the variety of clothes is good. Pricing is decent and I've been lucky enough to find goodies everytime I come. (: