I'm happy Plato's Closet exists because they are recycling and making a profit at the sane time. They have changed their pricing structure as well as what they are willing to pay to sellers. On my last visit I was underwhelmed with the quality of the products being offered. The service: This is not the place to expect friendliness, eye contact, 'please'/'thank you' or smiles. read more

Saw this place as I was having dinner across the street and checked it out. I love thrifting and totally love the concept of this store. My daughter and I found some great finds. I love that they had a number of fitting rooms, as most thrift stores don't, and they had a great bag selection. There was a large number of items in the store, so you definitely have to have patience, but I am looking forward to checking out other locations. Customer service was good, I appreciated that they hold items at the register under your name while you shop because there were no baskets at all. Prices were reasonable. Would return again if in the area. read more

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i want to return an item, the sales associate said that the manager is not around. This place sucks. They don't take returns. Only take credits. Sucks read more

Sadly been coming here for decades, and wont anymore. Recently bought a Coach purse from here, as I have bought many and it was later deemed to be a counterfeit and not authentic. I reached out via email and tried to call and got no response. Finally sent a text and basically was told too bad. Never got a clear answer about authentication processes. They clearly are okay tagging items as authentic when not. Anyone who does thrifting/restoration of mid range or high end purses should avoid here for your own good. ONLY store I have came across that does not welcome back bags and refunds for situations like this. Many shops down in the Haight district also have strict no return policies but take situations like this seriously and have always been not only grateful it was brought to their attention, but remedy the whole transaction. Recommend going down to the city or just avoiding it for the sheer fact their customer service is trash. If you want to be scammed by a company that doesn't care if they sell you counterfeit goods, this is the place to go. read more

Plato's Closet - Exchange about counterfeit goods. - Used, Vintage & Consignment Near Me - Santa Rosa, California

Well, based on the overall star rating they don't seem to mind the feedback they receive here but for anyone interested, this place is pretty disappointing. I came with a decent bag of 15-20 items, then their review took 3-4 hours (on a weekday!) and in the end they were willing to give me $3.54!! I think they bought one item as a courtesy. I mean, I will never support this business again... FOR SURE. What a joke - I was embarrassed to be foolishly doing things around the area to kill time. At least let me join a queue in advance of getting there or eyeball the stuff upon arrival and tell me if it's worth my time to drop off. The staff also clearly does not care if you leave unhappy which tells you something... am I the problem? They also can't be reached by phone. It's all AI customer support and they don't tell you the price they offer until you pick up the items. Also, no partnership with Goodwill or anyone so you just have to take the stuff home both you and them, don't want. I would rather give them $10 to donate the clothes for me. It's the price of gas to get to a donation store like Goodwill or Salvation Army anyway will all the stuff Plato's doesn't want... A bit of a vent, but I think it's merited. Really bummed because I love second-hand clothes and I'm so used to places on Haight st. providing better service and transparency. I was excited to see something like this when recently moving to Santa Rosa area. read more

0 out of 10 recommend. Came in with a giant bag of clothes of various styles, seasons and sizes and got told they didn't take anything cause they aren't accepting winter stuff (lol cause most of it was summer stuff so that shows me they didn't even look). I walked out with the bag in the same order it came in. When leaving I asked if they looked and when I walked out they started mocking me. Great job Plato's closet. Just reminded me why I never came in nor ever will. read more

Kind workers and great organization! I was helped by Charisma and she was exceptional! She asked if I needed help, and was equally excited about my purchases. Everyone on the floor was pleasant and I would recommend this establishment for anybody ! read more

They have a lot of great finds, but you need a few hours to look around. Some items are very much worth the price but a lot are a little too high for the condition of the clothes, I noticed this time around that some clothes in poor condition are priced at way more than their value just because they are "name brand". I've sold clothes here in the past & in my experience you get a reasonable amount for the items they purchase. The employees are helpful & I did interact with them constantly as I kept having to go back to the dressing rooms to try on clothes. read more

I really enjoy this location. I've been to a few Plato closets throughout the state and I have to say this is a top favorite of mine! The girls are super sweet and patient and the variety of clothes is good. Pricing is decent and I've been lucky enough to find goodies everytime I come. (: read more

Nice and friendly staff would recommend for thrifting for higher end clothing they have lots of miss me, true religion, coach, mk and juicy

These young workers are so fucking rude not only are they unprofessional but there customer service is shit and they are loudly judgmental and gossip and curse about whoever and whatever I hate selling here and I'll never go back there so difficult and can't even use there words all they do is point and roll there eyes some of there clothes also have so many stains and holes I took in 2 big bags of named brands that they ask for hollister, garage, brandy, forever 21, Nike and they took 6 items also never texted saying my bags were ready so I sat there for 3 hours and not only that but I walked in more than 4 times just to peek to see if my bags were done and they didn't say anything to me didn't even greet me read more

This is my go to place for jeans and shorts! It's getting a little harder to find jeans that aren't entirely ripped because I don't want every pair I own to look the exact same & I'm above the "target age" of customer base. I love that you can try on their clothes opposed to other second hand stores. The customer service could improve tremendously but I usually stick to myself or with whom ever I'm shopping with so it doesn't matter until I need a question answered or something that's out of reach. I've never sold anything there based on what others have said on their experience. I'd rather pass my clothes onto someone who needs them than make a few bucks. read more

Plato's Closet - Brand new with tags shorts & tee - Used, Vintage & Consignment Near Me - Santa Rosa, California

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Be careful in buying designer bags even if it is in good condition... I visited Santa Rosa the other day and saw this hole in the wall store.. I said I wanna check it out.. It was like a thrift store, but even better than Goodwill.. I saw this cute Coach Bag in purple and quite honestly, working in an upscale fashion industry I kinda believe that Coach never released this model of a handbag that they are selling so I double checked everything including the creed... Voila, it is indeed FAKE! I told the worker there and they kinda told me everything has been authenticated! Mmmm ok! Well you gotta fire your authenticator for failing to catch this one... I didn't work for Lux Fashion Industry for decades only to let this pass! Please avoid this store! They tolerate counterfeit items! read more

Plato's Closet - Fake! Wrong spelling - Used, Vintage & Consignment Near Me - Santa Rosa, California

this is a great store the staff were so nice and caring i really enjoyed and recommended this place

The cashier on tuesday night with big eyebrows was so rude to me and so passive aggressive. She should not be working here I will not be coming back just because of how incredibly rude she was when I was nothing but nice. read more

this place is low-key unreal. It's just a bunch of teenage girls who don't give a fuck about their job and they just sort through clothes that they think are cute. What about shit that's actually gonna sell I gave you guys $500 worth of all namebrand there was probably one bag worth that wasn't namebrand, but they're still fucking cute and expensive and you guys just want name brands dude you guys are fucking pathetic. Why the fuck did I bring in nine bags and I got six back? Literally everything was namebrand there was affliction miss me juicy couture Michael Kors champion everything you guys have on your whiteboard, but you won't accept it because some teenage girl doesn't think it's cute enough you guys have the ugliest fucking clothes on all of your racks that you accept, but you can't accept some miss jeans. everything was in great condition mind you the girls just didn't go through all my stuff. Took them about 45 minutes to get through eight bags you cannot tell me they actually went through all of my shit. read more

I'm not sure if the woman wearing black and grey with blonde hair was the manager, but she was very rude and sarcastic when I asked a question. In addition, the employee who rang me up tossed my change onto the counter even though I had my hand out. read more

I love Plato's. That got great deals. They are looking for someone to buy the place. The service is really good.

The staff get first pick on clothes but still have them out in the open, found adidas gazelles for 30$ with their tag, but not for sale? read more

Plato's Closet - Used, Vintage & Consignment Near Me - Santa Rosa, California

I tried to sell 4 bags of clothing but they didn't take anything because there was a "variety of sizes" (I thought this would be a plus) and because of the "styles" (I brought in stuff I had previously purchased from there) They likely didn't look through any of my things. read more

The people working have ZERO customer service skills. The curly haired hispanic girl is extremely rude and in a bad mood everyday. I also ask for details on how to cash back works and she can't answer anything for the day they are having a promo. Anybody working that day should be able to answer basic questions. The people putting the clothes back have airpods in and dont' know anything and say "I just started my shift". I have seen them make fun of people who enter the store and it feels like walking into High School. They post clothes on instagram and then don't actually put those items on the floor. They hold items for people for days when the policy is one day. Why is it hard to abide by policies and be kind? read more

Decent selection. When stuff's on sale you can get a good deal. But my god, teach these teens working there some professional skills. Rude, don't greet you when you walk in (literally 3 of them watched me walk in with a tub to sell and didn't say anything), unfriendly af. read more

genuinely awful clothing selection choices. Had 3 bags worth of high quality/good condition clothes and they took 2 items for $6. Not only that but I only got 2 of my 3 bags back and had to ask for my third bag back. They absolutely would've kept it if I didn't ask. Not to mention they didn't even call to let me know that the clothes were done being reviewed. I had to call and ask for an eta. Awful service. Awful clothing selection. Just avoid at all costs. You'll find the same prices in the mall. read more

Left 6 bags full of clothes, had to be over 100 pairs of clothes. They took 4 total and gave us $13 back for them. There were branded Nike and champion clothes and a bunch of good denim. When we came to pick up our clothes they weren't going to give us our other 3 bags back unless we asked for them. Blacklisted from my life. read more

It's been at least 8 months since I last visited Plato's closet. So disappointed in the quality of clothes. It felt more like a goodwill than Plato's. I took pictures to Show you what I saw. Overall the store was a mess, I could even look at the clothes it was to tight to go thru. I would always find good designers bags and clothes back then. What has happen? read more

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I am not exaggerating when I say this is the nicest and most organized Plato's I've been to. I came here to sell some of my stuff, and I attempted not to buy any of the stuff that they had. They had a ton of Miss Me and True Religion jeans which were organized meticulously by brand, size, and color. In fact, everything in the store was organized to some degree, whether it be by color, style, or sizing. I've been to Plato's Closets where things are just thrown all over and it's so hard to find stuff. I was so impressed I had to tell the girl that was working how I loved the way they organized their location. They ended up buying a lot of my stuff and I made a little under $100. If I am ever back in the area, I will totally stop at this location just to see what they have in store. read more

Plato's Closet - The super organized designer denim section! - Used, Vintage & Consignment Near Me - Santa Rosa, California

Something has always seemed suspicious about their buying process . I brought in newly purchased items that had either never been worn or worn once and they passed on them for "wear and tear and out of style items". No point in selling here. They have cute clothes to purchase but the buying process sucks. Never coming back here to sell. read more

The clothes here were really nice and in style. Most of the employees were kind and happy to help. However, this place was a little more in the expensive side. All of the clothes looked really clean and I didn't see many with holes/stains. Would recommend if you don't mind spending a few extra dollars. read more

Horrible customer service, the young staff are extremely unprofessional. The last few times I've came in the staff gossip about friends and other staff, also use a lot of profanity. This is the second time they've sold an item that I've asked for them to put on hold while I'm in the fitting room. Please do better. read more

Plato's closet seems to be stuck in 2016. I can never find anything good in here. If that's your vibe than you might get very lucky here

Only "buying" for store credit, don't even waste your time. They don't buy decent items anymore anyways. Not sure why they would only try to buy your stuff to then turn around and not buy, but also make you buy their mediocre items? read more

The store is somewhat small compared to the size you see from the outside. I think they could organize it better to make it flow better. The staff is very talkative. As a customer I come into the store and really don't want want to here about other employees and managers from that store and other stores. Let's just say the drama in the few minutes that I dropped off some clothes to get an estimate is about an hours worth of watching a Bachelorette/bachelor Show. It took a stern "Hello" from my wife to get some service. So she just grabbed a sheet and started filling it out. I was just the bag man carrying the heavy stuff. read more

I've never tried to sell at this location, mainly because I don't live in the area. I only go here to shop. It's a large store, to me. I'm not a small teenager, more like a curvy lady, lol who really shouldn't be shopping here. I can't help it, I like cute clothes too!!!! Overall I've had good luck at finding dresses and tops. During these COVID times, Plato's has been kind to open their dressing rooms. Comes in handy, because I'd like to know if the items I'm buying will fit. Thank you for making this happen. I'll be back the next time I'm in the Santa Rosa area. read more

They definitely lowball you for designer items.I won't be selling anything else to them.

Wish I could give zero stars. As a previous employee I can honestly say this store is doomed! The employees and clothing are whack af! Good luck with business you guys! read more

Worst customer service out there. Doesn't even deserve 1 star. Complete lack of time management and efficiency, and overall just a poorly run business (especially when trying to sell your clothes). Went in many years ago and had a bad experience as well. Thought maybe things would change for the better but seems things have only gotten worse. Don't bother with this place, you're better off supporting a local thrift store. read more

I did some great shopping at Plato's closet prior Covid19. I found a some unique tops and great quality jeans at low price. Store is very well organized and cleanZ staff is friendly and welcoming. I enjoyed this experience and I am looking forward to go back there again. read more

The employees there are amazing! they helped me find what i needed and gave me a fitting room instantly! the clothes are actually really good quality. i even found lululemon there for cheap! highly recommend. read more

I came in with a laundry basket of clean, new, and barely worn clothing. They told me to wait up to two hours for them to go through the items and select ones they would purchase. That's okay. Two hours go by and my items are ready for pick up. They purchase only 3 of the numerous items, which were brand new and being sold for 20x what they paid me. I got a total of $5.97 for clothing i could've gifted instead. Dont support these greedy bastards. read more

The generally over-entitled for no reason, incompetent employees move at a sloth-like pace. Given the girls this time were NICER, but still slow as ever. Add to this we were in line for 28 minutes today because "the internet went down" so... Just... holy cow. We missed our movie we had gotten tickets for, planning to go after. Boo. I know, first world problems, but still. This place gets on my nerves. Consistently. ZERO sense of urgency, and MINIMAL customer service by 95% of employees. I blame management. Get your [caca] together. read more