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    Flip Side Thrift

    3.6 (59 reviews)
    Closed 11:00 am - 5:00 pm

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    This has been the WORST experience I've had in a long time with customer service. I came to this store the other day which normally I spend good money here because I enjoy thrifting. They charged me twice for a fan I bought, which I called spoke to Julio the assistant manager and he told me to come back. I have a baby and toddler and don't live in the area so no I was not going back that same day. Agreed to come back within the next 2 days which I did. I did not bring the receipt because I ran out of my house to an appointment, they made a huge big deal about it. First off it was their mistake for adding another item AND didn't give me discounts on 2 of the items that should have. Still I received no apology and got nasty glares from the other employees not once that I've came into this store have the employees been friendly and go out of their way to just smile. What really got me was when Elda the manager pulled up the camera footage trying to claim I never bought 2 fans. Was I mad at this point yes of course!!! Did I tell her to go back in footage duh!! Why would I come back to a store for all this trouble if I supposedly didn't purchase any fans?? What blows my mind is if I was lying how would I know EXACT time and EXACT price of my receipt that she printed out on her end?? Mam I don't need your $11 dollar STORE CREDIT, not even my cash back. What a joke. I even told her to not worry about it because she was so hung up on me not having the damn receipt. How much more proof do you need for YOUR mistake. Wouldn't even call the store manager because it was his day off. If she did it would've cleared all of this up. Poor management, and poor customer service. Maybe next time take ownership for your employees mistake and APOLOGIZE to the customer. Waste of time, gas, and money. Whoever owns this store needs to really reconsider better employees or retrain on how to handle situations. Trust me people aren't trying to scam you for $11 with all that hassle you guys put me through. HERES YOUR RECEIPT.

    I donate here more often than purchase yet I have found some really great deals here.
    Lisa W.

    I've been coming to Flipside since they opened a few years ago. They offer a wide selection of items and I find most well priced. Sometimes I see something I'd like yet it is priced higher than I think it is worth- I can return when the 50% sales happen (weekly) and hope to pick product up at 1/2 off. What I mostly come in to shop for is children's clothes to keep at my home when my grandkids visit. I donate items several times a month and it quite easy to do so. The staff do not pilfer through your donations- you merely place your donation in a bin. I appreciate that proceeds from this store go to the United Cerebral Palsy center located next door.

    Women's clothing area.
    Angela I.

    First time here. Lots to look at. Got three pairs of jeans at a wine bottle holder for about $15! Friendly workers. Need at least a half hour to an hour to look around at everything.

    Very disappointing that the store would do this and react this way to a family!
    Maja I.

    See the photo below for poor customer service and complete and total lack of empathy for a family who only wanted their family heirlooms back! I used to shop there once a week but after reading this on next-door, I will no longer be going there and I know a lot of people in Rohnert Park and Petaluma also will be boycotting the store! If only they had done the right thing!

    Isaiah G.

    We were in the area and decided to stop by. This place is in a shopping center so there's plenty of food parking. This place is pretty big. The clothes was priced a little high in my opinion. There was Christmas decorations at good prices. We found a dog carrier for a great price $10 and in good condition. A lot of things did not have a price and they won't sell the item to you. They have no bathroom even for paying customers. The service was okay.

    Lovely oil painting - INSANE PRICE. This was donated for free.
    Louise P.

    Staff here are very friendly! The store is maintained really well overall, even with some recent construction. I've found some lovely gems here in the past and I love their mission. Recently, the pricing has gotten very high and it feels like anything remotely nice has a red sticker (no discount) and the price is shocking. So if you want to find vintage gems to keep or resell, it seems like they are catering to a more wealthy crowd. A bit of a bummer.

    Hours and discount days

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    4 months ago

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    7 months ago

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    18 days ago

    Way overpriced. The employees are nice. The store is clean however they are not at boutique. They are a secondhand store.

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    2 months ago

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    1 year ago

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    1 month ago

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    4 months ago

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    10 months ago

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    1 month ago

    I like this place but the woman employees will talk about you in Spanish while you are in line. I like when they have 50% off sales

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    9 months ago

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    1 year ago

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    4 months ago

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    2 years ago

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    2 years ago

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    6 months ago

    Found just what we wanted and at an excellent price. Sales people were very helpful. Our go to place for gently used items.

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    10 months ago

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    3 years ago

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    11 months ago

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    9 months ago

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    3 years ago

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    2 years ago

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    2 years ago

    A Well curated and mid range pricing. There is a good balance of men's and women's wear. Staff is really nice as well!

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    2 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    Found great things and the clerk was nice. We had fun shopping. Lots of clothes and other cool items.

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    4 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    Ask the Community - Flip Side Thrift

    Are there senior discounts?

    Hello- We offer a 50% senior discount every Monday. We look forward to seeing you at the store.

    Don’t See Your Question? Ask Away!

    Review Highlights - Flip Side Thrift

    Thank you Flipside/United Cerebral Palsy.

    Mentioned in 2 reviews

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    Flip Side Thrift - thrift_stores - Updated May 2026

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