This company has such a deep well of potential in both their model and execution of their model…read more With a small amount of effort, you can find luxury items at affordable costs, typically while avoiding the "discount store" culture/atmosphere. They have the infrastructure, client base, talented stockers and access of locale to usurp Nordstrom Rack and similar models. Their inability to achieve that level of quality, however, is purely self-inflicted. They are clearly allergic to the concept of quality customer service and err on the side of caution, in treating the customer as poorly as possible, lest someone accidentally become confused and forget that they are shopping at Ross+. Instead of settling for being the Target of discount stores, and at times making a tangible effort to become the Walmart, why not get out of your way and pretend to know the meaning of the term "customer service?" I am including two pictures of the two Jack Spade bags I found at this store, and you will easily be able to understand why Marshall's can't have nice things (the larger of the two was damp and smelled like mold). It's bad enough that you treat your treasures like trash, but your employees are categorically opposed to the idea of a customer ever daring to set foot in their domains again. If you want to be better, you have to do better first.

They carry a lot of women's clothes, make-ups, hair products, and stuff for your home. They also…read morecarry good selections for men's clothes. They open early. The place is very clean and organized. In fact it is the most organized Marshalls I've been to so far (maybe because they just opened). I loved the staff. They were very helpful and accomodating. I'll probably shop here more.

I've shopped here before and usually have a pretty good experience. The reason I'm giving 1 star is…read morebecause of an employee named Destiny. She was extremely disrespectful and had a very nasty attitude when I asked a couple of simple questions. It was honestly shocking. I've never had to deal with this kind of behavior at Target before. Afterward, I wanted to see if I was overreacting so I asked a few other employees if she's always like that, and all five of them said she can be very rude and disrespectful to both customers and coworkers. That was really concerning to hear. I don't understand why complaints about this haven't been taken seriously. She genuinely ruined what could have been a good shopping experience. Her behavior likely contributes to a stressful environment for her coworkers as well. Her destiny should be to get therapy and change that nasty attitude.

"Rosie" was Rude and there wasnt enou employees to tend to the costumers.. il just drive to another…read morelocation

Love this store -stock levels could be better but they have plenty of shoes! The one in galleria is…read morethe best one but the sugarland one is second.

I came here looking for a tuxedo shirt for an upcoming gala. I saw the one I wanted online, but…read morethey didn't have it in the store. However, the sales associates happily helped me search for it until we finally gave up. I then started looking for a large black bow tie, but they didn't have that either. The assortment of apparel on the men's side is good, but I wish they carried a couple more items. The service is great tho. Everyone from the sales associates to the cashiers were friendly and helpful. I ended up buying some socks and underwear which were at a great price. I saved about 30-40% of the original cost of the items. I'll come back again in the future when I have the time to really sort through the stacks.

I prefer to Harvest Red, as in the red harvest of lots of trophies for Liverpool FC, but we watch…read morethat stuff over at Marq-E rather than down in Richmond, so that's another story. Harvest Green is a shiny brand new shopping centre located in Richmond Texas, kind of in the middle of nowhere, but it does have a great Kung Fu Tea with lovely decor and nice employees. The whole Plaza looks like it was just built yesterday, and honestly it probably kind of was. It's a good Plaza which is easy to get into, and kind of in the middle of nowhere (which I said already), so it hasn't been plagued by bad traffic yet. The KFT that is at this plaza is a shiny new Kung Fu Tea location in the middle of nowhere (that's the third time I said that) in Richmond Texas, not too horribly far from Katy and not to horribly far from Sugar Land and not even too horribly far from Vietnamesetown and Chinatown. Sort of in the middle of all three of them, and a sort of a tumbleweed-infested wasteland between a lot of popular areas. If you like to take the Westpark Tollway then it's not too far off the tollway. It's also not too far from the Grand Parkway. And most importantly, it has extremely lovely service and really nice products too.

Drake has something to sat:…read more Ever since you went to Ross you You got exactly what you paid for Running out of sale items til they get more Buying slutty dresses I ain't seen before Ever since you went to Ross you Got a reputation as a shelf hound Left me in the car and I feel left out Spent a couple hundred made me stressed out Ever since you went to Ross you Started dressing for less and going out more Glasses of champagne out on the shop floor I actually like Marshalls quite a bit more If you want to dress for success, talk to Roxette. If you want to dress for less, try Ross. This Ross in Richmond is not a bad one, and one which Barbi usually comes to on a fairly regular basis. She thinks it's pretty good and I have to say she's not too far wrong, as she really finds some good stuff here every time we come, and like many other Ross locations it can be a gold mine for finding good stuff. Come and check it out for yourself.  I don't often give 4 stars to chain discount clothing stores, but when I do... you should get in the car and Ross over here.

Always disappointing to visit this store. Everytime you go there, they have only two fitting rooms…read moreopen and a huge long line. People just leave stuff there and leave after they already have spent hours in store to choose clothing. If you ask the staff to open the other side of the fitting room, they just role their eyes with disgusting attitude. Utter disappointment. I gave one star because there was no option to enter zero.

The customer service at this location is deplorable and when I brought it up to a manager (GiGi)…read moreshe got and attitude Macy's I am on my way

Tried to return one shirt purchased few days back, lady outrightly refused saying it was on sale, I…read moretold I bought it here and it was returnable in 30 days, her manager ( lady named Marlin or Marilyn) told me that she is store manager and they can't accept thsi return, I showed them receipt and told them again that I bought it here( same counter actually) , manager behaved like prick, I persisted, she accepted return and this didn't need to happen in first place. Managers like that will make people not come to store again.

I found the staff quite helpful…read more When I asked for a particular item that I couldn't find, an employee from another area escorted me to the area. She didn't see it and asked another employee who told her it was seasonal and not in stock. I went to the photo counter and asked if the machine was working. I had needed photos made at Christmas and it wasn't working. (Their photos are pretty clear at an affordable price.) They explained there were so many orders that it was constantly working and a specific piece (he said the name but I can't remember) broke and had to be ordered.

I went to the customer service desk to return a skirt at 9:10 PM and the customer service associate…read moretold me we close at nine and then rudely walked away. How was I supposed to know that and why are you being so rude. There's literally no one else here.

When I was shopping at Home Goods at Sugarland Town Center, I saw a group of logos showing TJ Maxx…read moreand Marshals on the sign. I have been wanting to go back to TJ Maxx for a matching dumbbell. But they are located away from me. After looking at the map, I saw there's a Marshals in the same mall. Woohoo. I finally found the matching dumbbell here. Same brand. Same weight. Same price. I was so happy. I also found the shoe rack that I have been looking for. Not sure if the merchandise was shared with Home Goods. That means I have to come back to get it.

The store is organized but some rows are way too clustered. The cashiers are slow but have been…read morenice. However, it's hard to shop in peace when you are followed around the store. I have anxiety and it's heightened by loud music and store level lights. So I usually wear AirPods and listen to frequency sounds to attempt to complete a shopping trip. This is already stressful being " different" but then you're followed for nothing. I carry a small purse and am super indecisive so I will pick things up 2-3x times before making a decision. However, there's always a low budget loss prevention, not so undercover lurking around the corner. STOP it! I've seen actual shoplifters get away because they are so busy watching minorities in this location. It's ridiculous!