I am extremely disappointed with the way I was treated during my recent visit.
I politely asked a woman wearing a loss prevention/security uniform with short gray hair, "Ma'am, do you know where the bathrooms are?" Instead of simply answering my question, she looked me up and down with a very rude and judgmental expression that made me feel unwelcome and embarrassed.
She responded, "Oh honey, the bathrooms are for paying customers only. Are you going to shop and pay before you use the bathroom?" I explained that I planned to browse the store but needed to use the restroom first. She again replied in a dismissive and rude tone, "No. The bathrooms are for paying customers only."
I understand that stores have restroom policies, and if that is the policy, it could have been explained respectfully. What was unacceptable was the condescending attitude, the judgmental look, and the way I was spoken to. No customer or potential customer should be made to feel belittled simply for asking a polite question.
Because of this experience, I chose not to shop there. I hope management addresses this employee's customer service skills so that others are treated with the courtesy and respect every person deserves. read more