Clearly these slippers are dirty and used but placed back on the floor. So gross! Store needs to Add more home decor. Too much clothing. Take down any damaged goods if ppl can't buy them. read more

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I was looking for a business card holder at a reasonable cost because I felt the one they sell at home depo was too expensive. They didn't have anything close. i was also looking for a hat they had a lot to choose from in the ball cap variety which would not have been bad BUT All the ones I liked were too similar to what I own. .I'll check back in a couple weeks. i did talk to an associate who did point me on the right direction to where I might find a suitable substitute.I did see several low cost options but none I really liked.. read more

The selection can be hit or miss, but you can usually find some good stuff if you're willing to dig. Prices are generally okay, but don't expect to find anything super unique or high-end. Staff is friendly enough, and the store is well-organized. Overall, it's a solid option if you're on a budget or just browsing. Nothing to rave about, but it's fine. read more

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I was in the area so we decided to check it out. This store was a MESS! Merchandise everywhere, check out line with at least 20 people in it, it was crazy! Tried to give it a chance and browse, but the clothes and shoes were all mixed up and not sized. Left within 5 minutes. read more

Burlington - Department Stores Near Me - Chula Vista, California

Long wait for checkout, but wide selection of clothing, shoes, and home goods at generally low pricing. Worth walking around if you're bargain hunting and have time. read more

I have always been a Burlington shopper because of the prices for their clothing there. You can definitely find so much things there that beats half the price of what you can buy out there at the malls. One thing though, At times it can be a bit messy, clothing on the floor, dirt that is visible that makes me sneeze at times, Bathrooms there are not to clean at times, and sometimes when I need help looking for what I need, the workers there look at me and then pretend they never saw me which that disappoints. Overall, I got these Converse Chuck Taylor's for 36 bucks. Such a deal! Can't beat the price. read more

Burlington - Converse Chuck Taylor - Department Stores Near Me - Chula Vista, California

This is one of the few places still open in the Chula Vista mall. It's sad to see mall fall apart with all the closed stores. I was surprised to see how clean and organized this BCF was. They have security at both entrances/exits. They also have sanitizing wipes and soap for you to use. I did see some empty shelves and less merchandise than before but this is normal for many stores. They had a great selection of cosmetics and ladies/ men's clothes. Prices are always very reasonable here. The escalator was down and being repaired so you had to use the elevator. There was a line most of the time when going up or down. Even though it was quite busy the lines moved pretty quickly and unlike other places they had plenty of employees to help. They even had help wanted sign so they are adding more employees as well. I hope they stay open at the mall, it's nice to have a discount store in the area. read more

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The clothes are so packed together that it's hard to look through the racks. Sometimes shoes are all over the floor, too.

I waited in line for 45 mins. Only 2 registers open & at least 50 people in line. I haven't been to this store in a long time & It appears they've extended the line & opened more registers. But for what? They only have 2 people working it! A few people left the line but it didn't make a difference because it was still extremely slow. This is worse than the DMV. There wasn't much of a selection. Several shelves were empty & items were unorganized. read more

I really do love this place it's a great story but the one in in the Chula to shopping center is a bit of it's not anything like it used to be it's a mess now is missing is disorganized and and the service people aren't very much help when you go when you want to look find something in fact they no help at all they no longer have a restroom and the line is a really super long wait but they do have a nice selection of clothing for men women and children in that place. A lot of houses like pots and pans and storage units blankets towels sheets anything and everything you possibly ever want read more

Selections were ok. You gonna have to go for a hunt to find a treasure . Kinda messy and un organized

This is probably my favorite Burlington around. This one is located in the Chula Vista Center off Broadway and H street (well I street is closer). This location has plenty of parking in their 2 story parking garage, shaded, electric stations available and entrance from upstairs or downstairs. Shaded and non-shaded parking. This location is staffed with security, dont be alarmed. This location has a vast majority of women's clothes! Definitely browse the clearance rack, alway a find or two! I normally get my Italian shoes (dressy) here as they are a fraction of the cost. The mens selection, is quite vast as well. Came here for specific clothing and was able to find some rather quickly. The downfall is the dressing room is not always open, not sure if it is because they are short staffed or just not allowing entrance... this last visit, it was open luckily. I came here quite early and 3 people in line in front of me were there early to do returns. Unfortunately they are so under staffed that the same person doing returns was also the only one checking out people too. About 10-15 minutes of waiting and someone going to speak with management (as it should be their main job to assist and help their employees) another cashier came on board in front. It did not appear to be a shortage of employees, but maybe shortage for those trained on the cash register? I waived between 3 and 4 stars because while the staff is apologic and friendly, they are slow and when the line is super long... expect a good 25 minute wait AT LEAST! This should be unacceptable for any manager, they should be jumping on the register to help out during rush hour, long lines... but instead you find 10 registers with 2 people working on them. In any event, this location is a must visit for every family members needs as well as bathroom essentials and kitchen Essentials. read more

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My friends and I stopped by this Burlington on our way back home because we had to use the bathroom. Little did we know that the bathroom would be on the 2nd floor until I asked someone. After we found the bathroom, we were going to take the escalator down but it was broken so using the elevator would be the next option. There was a long line for just the 1 elevator they had so we walked out the door to go to the parking garage to use the steps there to go to the 1st level. I was able to walk around the store while looking for the bathroom. The place is organized and had tons of stuff but if you go to the 2nd floor then you'll get stuck. read more

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Wide selection but they watch you like a hawk over here at this location, literally following you. We've caught 2 secret shoppers already lol they make it so obvious...makes you uncomfortable to even try to shop there. read more

Every associate have excellent customer service, the security, the workers and the cashier have 5 stars on customer service but the store 0 They have good prices and some quality but I found very offensive that I have to wait little bit more than ONE HOUR without sarcasm to pay, because it was only 3 cashier's for like 50 people in a normal Wednesday. I never going to understand how this big company can't hire more cashiers, it's a disaster and only the people that already been in that 1 hour line could understand this review. read more

Where the hell is everyone? Only 2 Cashiers for a line of 50 people, other than the security guards only 3 employees walking around helping customers. Clothes and toys on the floor. Good Products & price, but horrible staff issues. Understaffed & Unorganized, maybe pay employees the wage they deserve and you won't have this problem. read more

I love this store specially to buy shampoo, conditioner, soaps etc etc good brand s as well as. house items ... beautiful stuff ! Good prices and good quality!! If you need a last minute gift Burlington is the place to go .. not to mention their late hours make shopping very convenient ! Chula Vista Mall is my favorite one! Customer service is awsome! read more

I don't really buy clothes here but I do enjoy their candle and gourmet food section. I like their candles because they are big and are half off. One of my friend's the other day was mentioning how candles at Bath and Body Works went up to $25 so I told her about Burlington. The average candle I buy here is $7.99. While I'm here I will also go to their snack food section which is always fun because I like trying new things. Before I head out I will check out their face oils and pick up some of those too! read more

Burlington - Department Stores Near Me - Chula Vista, California

DANGER - YOU MAY GET TRAPPED ON THE SECOND FLOOR!!!!! This place must be run by idiots. The staff is nice but DONT GO TO THE SECOND FLOOR. The merchandise there is nice but there's no cashier and there's no escalator to go down. You're in the Twilight Zone on your own. The one elevator that goes from the second floor to the first had a line that took 20 minutes. It was mostly filled with strollers which is fine but that's the only way to get down stairs with merchandise. Then I had to WAIT ANOTHER 15 MINUTES to pay on the first floor. I GAVE UP! read more

I am disappointed and also furious that I have to write this review. This location has been a solid middle of the road three star experience for a coule of months. Based on my total experience in the San Diego area (see my profile for details on the reviews I am writing), three stars is way above the average "treat me like I am a criminal who is going to pocket merchandise any second and make sure I feel dehumanized by the time I leave" customer service standard I can't seem to get use to. The good: There is a morning loss prevention employee as well as late night loss prevention employee who greet me like a human, smile and say goodbye, and other than that they leave me alone. However, I have to subtract two stars because the bad outweighs the good. There are some good finds if you take the time to look! Unfortunately, with the amount of mechandise they have (good) and the disorganization (not necessarily entirely their fault, but lots of piles on shelves and the floor), if you are looking for something specific or of a certain caliber, it's like thrift shopping at Goodwill - you have to go through everything to find the outstanding stuff. I like shopping and I don't know when the act of shopping became a reason to treat someone poorly. If a third of their boxers are on the floor and my husband is a small in some brands like Saxx, a medium in Nike, and can sometimes wear a large in Pair of Theives --I might have to crouch down and look through the pile to find the one Pair of Theives he would like. The problem is that spending time in a section means you'll have an employee dusting the shelf next to you (regardless that the items on the shelf are a mess!) and they will continue to stay with you (asking if you need help, and giving you a look as if you are their first born) until you pay or leave. I have found Zoo York socks for $2.99 and even .98 because I took the time. I've also found Stance socks for .98 cents - pairs that run $14.99-19.99 at Target. This location is disorganized with lots of merchandise scattered on the floor (electronics, men's boxers, men's health and grooming, men's wallets, makeup, and jewelry). My observations come from four visits - three of which I bought things from men's socks (Stance socks range from 98 cents to 5.99, Zoo York socks .98-9.99), makeup palates (got to dig for the good ones), lipstick and glosses, charging cords, wall-plug-ins, and a Betsy Johnson wallet. On Monday the 8th I bought a handful of socks from them. I had about four employees/lost prevention following me the whole time. It was really stressful! They called the cops and after I paid the woman who was standing at the door letting people in and out stole my phone. I realized my phone was gone about 20 seconds later and turned around, knocking on the window. She cracked the door, but wouldn't let me in. Before I could even finish my sentence asking her if it was at the register or in the cart she replied "it's not". I nicely asked if she could check or let me check and mid-sentence she walked away and whispered to a guy who is also loss prevention and he came to the door and said "what do you want?". After I told him everything he said "make sure to call in the morning". I did call. Their manager hung up on me five times. By the sixth time she said she would call me back in an hour after she watched the register videos from the night before. She never called. No one has responded to y message that "find my phone" has it at Burlington! I'm going in tonight to hopefully get my phone! Also, afterward at the trolley there was a girl who said they grabbed her bag and took her phone too! WTF Burlington! read more

I had some items I needed to return this Tuesday morning. 9:30 to be exact. The cashier. KRYSTAL is her name. Rude and disrespectful, she had a aditude as soon as I walked up to her. She looked at my return and rudely said you didn't buy these items here, I said no I bought them from your other location. Well I am not accepting the return because it's not our merchandise. My answer was why. In response she said the tags don't match the items. I TOLD her don't acuse me of taking tags off of items. Here is my full receipt. I will never shop in your location in Chula vita. Burlington on. Krystal should be fired for accusing a customer of chancing tags. Management team is a discrace to Burlington.Dennery Rd is awesome Done........ read more

I agree with the other reviewers: This location is hugely, hugely disorganized and the inventory is significantly lacking. However, if you are male-identified and seeking a suit for any formal or semi-formal occasion, it seems this location keeps you in mind. I was impressed with the range of clothing options -- suits, shirts, ties and shoes -- in the male department. Sales on shoes and electronic items also seem fairly regular. Everything is the pits. And good luck finding an associate, save the cashiers. But who wants to stand in the checkout line just to ask a single question. This place needs a serious revamp. Great location, though. read more

I asked a sales person if they had a restroom they said yes. Second floor. I got there and it had to be opened by a staff. I found a staff person who asked another staff person to open it but I noticed she told her to tell me there were not open "in Spanish ". I confronted both of them. I asked for a manager. As I found another staff person to call manage. The first staff announced to other staff people in the store walkie talky to agree to tell me no restrooms available. Manager informed me only children pregnant mothers and elderly would have privilege. I said I was 72 yr and I qualified. She open the door. read more

Place is absoultely filthy dirty! You walk in and you feel like you're in Tijuana! Speaking of feeling like you're in Tijuana, nobody there speaks English! All of the staff and the Tijuaneros there are extremely rude. If you buy anything, be ready to wait around in line forever and a day. I will never step foot in this filthy place again. read more

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I want to make sure that your company recognizes their cashiers. Last night I was in your store for the first time. OMG, you have such a variety of things! The quality and prices are even better! Your cashiers are so nice! My cashier wS Christina. She was so informative on how we should sign up with our phone numbers. I really appreciated how she took her time to explain things! Thank you for having such awesome nice workers! I am going to be a regular there! Have a nice day Happy , satisfied customer read more

This store was semi organzied. They have some brand names in stock for stuff (shoes, clothes) but there is also a good # of off name branded items if that's your thing. I didn't find anything much I'd personally buy here so I wouldn't shop here again. read more

I walked in for maybe five minutes and after being profiled and yes I just came from another store which I had the receipt for all the stuff I came in with.. after offering to provide the receipt and empty the bags they still decided to refuse service to me. I just returned home from deployment hoping to get a few things but instead of getting customer service got served with injustice, pain and suffering all do to someone saying they saw put something in my bag or did the see me re adjust it since it fell on the floor. Balkan wouldn't search my bags, wouldn't watch security cams just chose not to allow me to shop there. Truly ruined my night and definitely don't want to shop in person anymore read more

Came here to look for a gift for my co-worker's 6 year old daughter and found the perfect gift. I got her a bracelet set. I also found a Frozen outfit for my daughter to wear at the girl's birthday party. I find some cool items here such as dresses, shoes and cute name brand bags for less. This store can be a little messy and disorganized but there are so much cool stuff I have found. They remind me of a Ross's cause they sell food items in boxes. I saw some dark chocolate chip cookies, red velvet coffee mix and so much stuff for the home. They also sell kids clothes, toys and jewelry. I can do serious damage at this store but I only picked up what I needed. I always stop by here if we are at the Chula Vista mall. You can find great deals at the clearance racks. The lines to pay for your stuff can be long. One lady was holding up the line for trying to return items she got as a gift. Expect a long wait in line. read more

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This Burlington location actually cares about calling for back ups when the lines are getting long! & the merchandise is always filled for the most part! Also the workers here are friendly and not rude! i love there customer service. Maribel at the front is AWESOME , she's very speedy at the register and friendly. read more

Burlington - Department Stores Near Me - Chula Vista, California

Totally unprepared for the holidays. We've been waiting in line upstairs for almost an hour with the last of my Christmas present shopping. The cashiers are taking forever. I've been standing in the same place in line for the last 25 minutes line has not moved. read more

I've never really had a bad experience here but I just get claustrophobic with the lines like fuckkk really!? They should at least have open other registers that are in different departments and I think everything would go a lot smoother the building itself is clean shit is always every where but people sort to get out of hand at times but I always come to this Burlington good prices for good brands read more

BEST STORE EVER!!! Great deals at Burlington. I ended up buying more than $1000 in purchases. I want to recognize the cashier who attended me ANTHONY!!:) Anthony is so nice and was patient with scanning all the items and bagging them. We had great conversation and I was able to apply to the Burlington CC. He told me all the Credit Card benefits :) totally worth it! STORE WAS CLEAN AND THE LINE MOVED FAST! thanks burlington:) will be here next time for sure! read more

All the checkouts were open, and although you're a good distance from the cashier.. You're literally standing next to the people paying at the register next to you. The cashiers all have walls between each other, as well as plexiglass between the customers and themselves, however, there were absolutely no kind of separation between customers. No distance at all being enforced, and after paying for your items, you have to walk through the crowd to reach the exit door, which is on the other side of the entry door.. So, you're literally walking through people as they're entering the store. There's absolutely no kind of crowd flow, nor social distance rules being enforced at this store. There were numerous people in the store not wearing a mask at all, and when I brought it to one of the employees attention, she just looked at her, and kept walking. I will not be coming back to this location for awhile. Evidently, they're more worried about their sales than they are about the safety of their customers. read more

Horrible!!!!! Ashley and Angelica were extremely rude and unprofessional. Never in my life have I been cursed at while trying to use the fitting room. The Supervisor rolled her eyes and laughed. Horrible!!!!! read more

I had needed assistance over the phone and had called two other Burlington locations and had received the WORST possible customer service I had ever gotten. When I called this location, a sweet woman answered, her name was Raquel, and she helped me and was very kind, patient, and understanding. I had never received customer service like this before. She is a wonderful human being and I appreciate it very much. read more

I usually need 2x shirts and it's hard to find big men's clothes. Just about all the Burlington stores have a section for the big man. I like this location. It has a good selection for the clothes I'm looking for. Plus the price is very reasonable. Nice place to shop. Plenty of parking nearby. I like that they blast the AC during warmer days. Only real negative is this location gets really busy. They even have up to full employees running the registers and it's still very crowded. The employees are nice considering it gets real busy. read more

Automatic FAIL! A jacket was given to me for my birthday (August) and so I recently decided to wear it. I know it was 3 months after the purchase but it wasn't that cold in September through mid December. Anyone in SD can vouch that it JUST started getting cold. Anyways, I pulled the jacket out of my closet and put it on. After examining it, I noticed that the security tag was not taken off! Since it has been months ago, I freaked out a bit. My friend, who had bought the jacket, did not have the receipt anymore. And I know he didn't steal the jacket because I was there when he bought it. He allowed me to choose my birthday present to assure that I would love it. I called the following day and spoke to someone on the phone about the dilemma. They informed me that I can come in and tell customer service to remove the tag. I was afraid the tag would set off the alarm but she said that if it didn't go off when we left the store, it shouldn't go off when I come back. Guess what? The alarms went off! I went to customer service and stood in line for a good 20 minutes. When it was finally my turn, I told the employee what had happened. She said couldn't take the tag off without the receipt but I informed her that I spoke to someone the day before and they said the store would. She made a call to Loss Prevention and they had her look up the serial #. She asked me when I had made the purchased and I told her it was around my birthday in August. I was going to tell her August or September, because I really didn't remember which month, but she spoke before I did and said she couldn't take the tag off because it was September, not August. Of course, I told her that it was one month apart.. BIG DEAL? She still said she wouldn't be able to remove the tag. My last question, "So, am I just supposed to walk around with my jacket with a security tag?" She said, "Yes, because I can't remove it." She gave me a look like it wasn't her problem. I'm sure she just hates her job at Burlington and was giving me a hard time about it. First off, if your employee had removed the tag from the GET GO, I wouldn't have this problem. Now you can't remove a tag because I don't have proof of purchase??? Of course I don't have proof! It was a freakin present! What a waste of time and $$$. Make sure you check the security tags after your purchase since employees here will sleep on that! They will NOT remove the tags if you lose your receipt! Buyers beware! This store does NOT care about their customers. WORST CUSTOMER SERVICE EVER! This is the last time I'm shopping here! read more

Great finds for the whole family. This location has great products. Make sure you have plenty of time when you're ready to check out! I was ready to spend a good amount of money, went to stand on a RIDICULOUSLY LONG LINE! 2 cashiers for such a busy store is UNACCEPTABLE! I stood in line 15 minutes and the line moved up only once?!? Put the items down and left. Hire more cashiers BURLINGTON! read more

The other Yelper's who did a review on how bad this store is are 100% correct. The shoe section is always messy just messy just waiting for an accident to happen. I smell a law suit coming soon due to someone tripping over the size 13 tennis shoes placed right in the middle if the walk way. Their mens clothing selection is scarce. Everything seems to be out of place here. Sign says mens jeans but there's shorts and pj's hanging along side the jeans rack. What's up with that? Has more of a going out of business feel once you step inside. Yikes! read more

This location is pretty nice with ample parking. They have a decent selection of shoes however, while I was there a huge roach was on the floor, I am telling you like the size of my pinkey finger. I did not take a picture because I was not going any where near it. So, I have to give you a Meh read more